When we had a sewer line back up into our den and my office in the Fall of 2025 it was a gross and…read moresmelly disaster. I did a little research and found Rapid Restoration through their numerous 5-star reviews on Yelp and other websites and reached out to Daryl and a few other companies to see what it would take to get our house back into shape. Right from the first moment on the phone I knew that Daryl and Rapid Restoration would be the company we would go with. He gave me a thorough education about the process and gave me helpful advice right from the first moment. His help over the phone was always clear and accurate. He set us on the right path immediately. Seth and his crew were in our house within 48 hours to do the mitigation and boy were they thorough. The floor was pulled up, the room was disinfected and dried. And all the while, Daryl and Seth made sure that we had the documentation and backup necessary to communicate with our homeowners insurance company. With the mitigation done, the crew came back a few weeks later to actually do the repairs and get our floors back to the condition they were in before. This was equally impressive. The workmanship was truly beautiful. Seth has a great eye for design and color. Everything matches and looks beautiful. Every transition and grade was thought through and installed with accuracy and quality. Overall, youhear about the nightmares of dealing with homeowners insurance. There was NONE OF THAT. The Rapid Restoration crew were so buttoned up and knowledgable that we had literally no conflict or pushback from our homeowners insurance company. If you've had a similar issue in your own home - don't even think about it. Just call Daryl and the Rapid Restoration crew. I recommend them WITHOUT RESERVATION.

We had a fantastic experience with Rapid Response Restoration. Last fall, we experienced an…read moreemergency plumbing failure that lead to our finished basement floor being dug up to conduct the repairs. Our insurance made us whole on the plumbing work, but fought us on restoring our basement back to its previous finished state. This is where Rapid Response came in. After reaching out to Rapid Response and hearing our situation, Daryl reassured us this is their speciality and they will work with our insurance. From there, Rapid Response took this nightmare off our hands and communicated clearly through the entire process. Daryl was on the case and received approval from insurance to replace our entire floor. Seth and team worked quickly and did a fantastic job. Becky and her guys arrived promptly every day to complete the work, kept us informed of the status of our project at all times, and caused minimal impact to our daily life. We were even able to easily maintain our work schedules while the repair work happened. We could not be more grateful we found Rapid Response. They truly lived up to their name and made what would otherwise have been a bear of a project into something much more manageable. Now, our finished basement looks beautiful, and we'll absolutely think of Rapid Response in the future when we need other home improvement or repair work done. Thanks, Rapid Response Team!

Jesús was a pleasure to work with, very communicative, explaining the process and what needs to be…read moredone. And also gave what I feel to be a fair price. I got the impression that he genuinely enjoys his work and also helping the customer to avoid spending more than necessary to properly remediate and gave advice on further work to avoid water damage in the future. They got the job done quickly and exceeded my expectations. He was a pleasure to work with and I hope to hire them again!

From the owner: Mid-Maryland Cleaning and Restoration of Frederick provides mold remediation, duct cleaning, water…read morerestoration, water proofing, and more. We inspect the premises, remove the existing mold, clean the area, and put into place preventive measures against the reappearance of mold.

Our main sewer line was blocked. We called Roto-Rooter. They came out quickly and cleared the line…read morein the late evening. The next day Doug came by with a camera and showed us that there were tree roots in the pipe. He was able to schedule service for the next day. So far so good. The team came out the next morning and said that if everything went smoothly they would be done by about 2:30. Well, everything did not go smoothly. They dug up our front yard and said that there was nothing wrong with the pipe where Doug had told them to dig. They sat around for an hour, waiting for Doug to get back to them. When he did, they were told that the clog was much farther away from the house than where they dug and had to keep digging closer to the sewer clean out. They did not finish until 9:00pm. The problem is that while they spent half the day digging in the wrong spot, they damaged bushes and knocked over a tree that were nowhere near the clog. I filed a complaint with the Better Business Bureau. In their response, they said that the pipe took an unexpected turn. As you can see from the attached pictures, the pipe was perfectly straight; Doug and the team just miscommunicated about the location to dig. I know that in this kind of a job, damage to the landscape is unavoidable, and they are not responsible for the unavoidable damage, but because of their miscommunication, there was a great deal of avoidable damage. I have asked them to reimburse me for the portion of the landscaping that they should not have damaged, and they have refused. I have not asked for a refund of my fee as they did the work they were supposed to, nor have I asked for them to pay for all my landscaping. I have merely asked them to pay for the damage that was caused by their mistakes. They have refused.

A pipe burst in June and had them come out and replace. Now in December it failed not the pipe…read morefailing but the fitting that they put on. No discount or cheaper charge to come repair. I suggest look somewhere else .

I am so pleased that I hired Catalyst Restoration for mold remediation services after my roof was…read moreleaking. They handled my remediation quickly, carefully and thoroughly. I have extreme sensitivity to mold, so I needed to hire someone who understood mycotoxins, how they affect sensitive individuals, how to eliminate them, and how to prevent future mold problems. I contacted Catalyst on a Friday. Zac did the inspection that same day and provided an estimate that evening. He began remediation on Monday. Zac is a great communicator and very efficient. It was so easy working with him throughout the process. His pricing was reasonable compared to other estimates I received. Dealing with mold is incredibly stressful and physically and mentally draining. They took all the photos and documentation I needed to send my insurance company, truly making the process easy from end to end.

From the owner: Catalyst Restoration boasts a plethora of experience in all aspects of home restoration. We are…read moreready to assist you with water damage mitigation, fire/smoke damage restoration, mold remediation, biohazard cleanup, and sewage cleanup. We offer a prompt, efficient service to provide you with a sense of security in a stressful situation. At Catalyst Restoration, we get it. Your home is your castle! That's why we will treat one of your life's largest investments with utmost care and respect. Our goal is to treat you and your castle as a part of our extended family, leaving you in such awe of your experience that you can't help but tell your friends, family, coworkers, and neighbors. We utilize verified techniques blended with the latest technology to ensure that we exceed industry expectations, raising the bar to new heights. We work with all insurance carriers. There is no cost for an inspection and estimate, so don't hesitate! Book your inspection today!

Kevin had cleaned carpets for me and my daughter. He also, cleaned a sofa and a recliner. He was…read moreeasy to work with, offered us a good price and did a great job. I highly recommend him. Joan. Frederick, MD

Hamilton's Unlimited was here before the plumbers and had my house back to normal in less than four…read moredays - including new drywall and paint. On a Sunday evening, a huge clog backed up the drain for both of my 2nd Floor bathrooms and the water ran down into my 1st Floor ceiling. I got the water turned off and called the plumber and Kevin at Hamilton's Unlimited. Since I also have a Powder Room on the 1st Floor, I told them both it can wait until Monday morning. Early the next morning the plumber called to say they were running ahead of schedule and asked if they move me up. Of course, I told them yes. By the time the plumbers got here (early), Hamilton's Unlimited had already removed all of the wet ceiling, disinfected the framing, set up fans and a dehumidifier, and hauled away the debris. As a bonus, having the ceiling open like that helped the plumbers determine where the clog was which saved me even more time and money. That afternoon, after everyone had left, I was sure I'd be dealing with this for a week or more. However, over the next 48-hours, Hamilton's Unlimited kept in contact with me, even stopping by, to ensure that the drying process was progressing to their liking. By Thursday afternoon - less than four days after the leak - they had installed all new drywall, sanded, and fresh paint on the entire ceiling and one wall. Done. Like it never even happened - only quicker and less painless.

Quick to respond! When you find people you can trust, you…read morewant everyone to know about them! It's been a long time since I've done business with people who honor ever word. Their work is impeccable. I have the highest praise for Ricky and his staff. Cree is a remarkable craftsman. Leaves everything clean and in order. Lucky to have found these good people! They're worth their weight in GOLD!

From the owner: CNR Restoration is Frederick County's trusted choice for emergency cleanup and restoration. We…read moreoffer comprehensive residential and commercial services, specializing in water damage restoration and mitigation, fire and smoke damage cleanup, mold remediation, storm damage response, and biohazard cleaning. Available 24/7 throughout Frederick, Mount Airy, Westminster, and the surrounding Maryland areas, our IICRC-certified team handles everything from damage assessment to complete structural drying. As a family-owned company with over 10 years of experience, we manage both small residential emergencies and large commercial projects. Our trained specialists minimize disruptions and assist with insurance claims, helping you recover quickly.

Last weekend's heavy wind and rainstorms left us with an unpleasant surprise...I was walking…read moredownstairs in socks when I suddenly felt my feet getting wet. As I took another step, my foot sank into the carpet, leaving behind a soggy footprint. One more step, and I could hear water sloshing beneath the carpet. Ugh, our basement was leaking! I searched for help online and found AdvantaClean of Frederick. After reading their excellent reviews, I gave them a call--and I'm so glad I did. I spoke with the owner, Dave, and it was clear that he knew exactly what he was doing. He was calm, knowledgeable, and reassuring, which helped us feel less overwhelmed. Dave got us on the schedule right away, which was such a relief. He reviewed the basement, provided us with a reasonably-priced quote and we gave him our business. He and his team arrived promptly and got right to work. Using specialized equipment, they were able to pinpoint the source of the leak. They carefully removed our water-damaged sofa along with several bags of damaged items, and they did it all with care and efficiency. They then sealed off the affected area with plastic sheeting and neatly removed the damaged drywall. Dave set up industrial fans and a dehumidifier to dry everything out over the course of several days, staying in communication with us the entire time and periodically stopping by to monitor progress. Dave is not only professional, but also has a good sense of humor and is easy to talk to. He was quick to respond to texts and answered all my questions clearly and thoroughly. If you ever find yourself in the stressful position of dealing with a water-damaged basement, I can't recommend Dave and AdvantaClean of Frederick highly enough. They truly went above and beyond.

We needed mold remediation and AdvantaClean exceeded expectations. They responded immediately, the…read morecrew was highly competent and very friendly, even under trying circumstances. We came to them after an unpleasant experience with WeInspect, and AdvantaClean restored our faith in a service and value oriented company. We could not have asked for better service, a more thorough cleaning job, or a more pleasant crew to work with. We can't say enough good things about this company!

Our insurance claims adjuster alerted us to SERVPRO when we had a leak that led to drywall damage…read moreand mold. They handled both aspects: the mold mitigation, and the demolition and reconstruction. The schedulers, mold mitigators and construction crews were excellent to work with. The work took place over several days, but they were very accommodating of our schedules, and completed both aspects with a minimum amount of disruption. The finished product is perfect - the finishing and painting is so expertly done that you would never know large chunks of drywall were removed and replaced. Very happy with the work and with the company and would not hesitate to recommend them.

Do not hire any SERVPRO franchise owned by Jeff Holland. I am writing this review having just…read morereceived court dismissal paperwork confirming that after dragging me through months of disputes, regulatory complaints, and litigation, his company settled for exactly what I offered them from the very beginning. Let that sink in. Here is what this company put me through to arrive at the same outcome we could have reached a year earlier: I contracted with one of Jeff Holland's SERVPRO franchises in October 2024 for a bathroom renovation with a completion date of November 15, 2024. They took my deposit immediately and then disappeared. For months I had no functioning bathroom and received zero communication despite my repeated attempts to reach them. They never told me their project manager had died and simply let my project collect dust while I waited. Months of silence. No reassignment. No accountability. Nothing. When they finally showed up, the tile work was so bad it had to be torn out and redone multiple times. We are talking about a professional restoration company that could not install basic tile correctly on the first attempt, or the second. The photographic evidence of their workmanship is genuinely embarrassing. When I raised these issues and pushed back on the final invoice, which arrived six months after the contracted completion date and included charges I was never invoiced for during the project, management responded by threatening me with attorney fees, late fees, and legal action. Then they actually followed through and filed suit against me in court, represented by an attorney, apparently convinced they could bully me into paying in full for a job delivered five months late and half wrong. They were wrong. I filed complaints with the Maryland Office of the Attorney General and the Maryland Home Improvement Commission, prepared a full defense, and was ready to walk into that courtroom. Case No. D-01-CV-26-019615, District Court of Maryland for Baltimore City. Look it up. They dismissed the case and settled for the $2,000 I had been offering them for over a year. The same number I put on the table long before lawyers, court filings, and months of stress were ever involved. Jeff Holland's management team chose every single one of those steps rather than simply do the right thing. This is how Jeff Holland's franchises operate. They will take your money, vanish, deliver substandard work, blame you for their failures, threaten you with litigation, and ultimately fold the moment you stand your ground. The only reason to hire any SERVPRO franchise under Jeff Holland's ownership is if you enjoy fighting for basic accountability from people you are paying to do a job. There are honest, professional contractors in your area. Find one of them instead.