I must share a positive experience with Brad. I had a large flooring project and was shopping around for months before choosing a provider. one thing that stood apart is Brad. I'm simply amazed at the level of professionalism, positive altitude, knowledge, kindness and patience Brad had displayed every step of the way. As a business owner I know how difficult it is to find great talent. Bradley is it!!! I highly appreciate, recommend and cherish your time and assistance. Thank you so much Bradley. read more

i have to say something, it was my first time buy in floor and decor and i have to say u guys has amazing associates and i want to say thank madelin for being patient and be nice , she was the best and thanks for your help , i will continue shopping in floor and decor Thnks read more

thank you michael!! i can't even express how amazed i was with his customer service. i went to the pro desk to have someone point me in the right direction to pick out finishes for my home renovation. he took me around to each category and helped me pick out everything. he educated me on different types of tile, pros and cons, price ranges etc. he spent over an hour with me to make sure i found everything i needed. i've never experienced customer service like this before in my life. i wish there was something else i could do to repay him for his help! thank you michael! read more

Floor & Decor - Home Decor Near Me - Boynton Beach, Florida

Unbelievable. Ordered a Brass Nickel shower Door in October. Delivery in 2 weeks-turns into 4 weeks- turns into delivery day passes. Try to get The Store Manager Pierre Milano to return an email or phone call is impossible!, however He does find a moment to come out of His ALL DAY MEETINGS to have Willy( an employee who I couldn't understand on phone because of a language barrier) to inform me that my Shower was NEVER ACTUALLY MADE!!! Seriously??? Your joking right? No MRS. Leo the Company just stopped working. I'm Speechless. Don't you look into your Vendors status b4 you accept an order instead of wasting My valuable time and that of my contractors? I asked for the DM info and was denied. So word of Mouth will go out to each and every single Contractor I know since I do a lot of volunteer work for this Community. I'm unimpressed with the customer service and unacceptable response. read more

I wish I had read the reviews prior to my purchase! Terrible customer service. I found their selection and online ordering simple and efficient. I scheduled my pickup up time and expected they would load my order (per stated service) instead I was left a 500lb shrink wrapped pallet at my car and told they don't have time to help. (I am a single woman) luckily I got another customer (man) to help me with the 65lb boxes of tile. Then I went back and spoke to both managers, Maria and Rick where they both agreed & said the service was supposed to be to load, but "not sure why we didn't and guess they'll talk to staff" - so unreal that they take advantage of their customers. Thank god for other nice people to help their customer since they cannot. read more

NY Mike was great !! Super helpful and went above and beyond ! If you go to this location I highly recommend working with him!

Terrible Manager (Scott) did not honor diplayed price. I was over charged and not issued credit. This boyton location does not answer phones, they just hang up on you. Never shopping or recommending this place again! read more

Two words MIKE NY! We had a blast working with Mike, he knows every product in store and made the whole process fun and easy. 10/10 would recommend. read more

Michael and Jose were of great help!! Thank you Jose for pointing me in the right direction around the store and thank you Michael for helping me put it all into my car even though you had just gotten off work!! I'll be back (: read more

New York Mike was amazing!! Super helpful and couldn't have been more friendly and polite! Would go back again and use him all day long !!

Worst customer service ever! I've been calling for the last hour several times since nobody has called to schedule a delivery date, as promised. They gave me the run around and hang up the phone on me. Nobody has been able to help me with a simple inquiry as to the delivery date. I'm thinking to just cancel my thousand of dollars order and get my tiles somewhere else; even if I have to pay more ! read more

I went here to pick up some tile, they told me to pay for it and they will have it ready in a hour... I return in a hour they never prepared my order and not a single person could explain I had to wait another 30mins to get 2 tiles... read more

I have interacted with the Pro team almost weekly and sometimes daily since the beginning of July. I first met NEW YORK Mike who took care of my initial purchase which was HUGE! What a nice, personable guy. I walked out of there feeling like I'd known him for years! When I went back about changing my order to be delivered instead of picked up, Margarita was very helpful. She made it happen the day/time needed! I went back to find a shower floor and Ivy helped me. Although she wasn't feeling well, she pushed and smiled through her discomfort and not only helped find EXACTLY what I loved, she sorted through each piece with me to get the exact pattern that made my floor so beautiful! So now I needed to return something and purchase more which led me to Mike, he was awesome. He knows his Stuff! Many times, he and his team saw me coming and I never had to wait. Have I mentioned that each time they had ice cold water for me. This team is exceptional. They go out of their way to make you feel special, important and I appreciate not only the professionalism, I appreciate their expertise and willingness to go over and above to make the custome's experience pleasant! Thank you ALL! NJ Tee read more

Rick the manager did an excellent job of resolving my problem. Floor and decor have redeemed themselves and I will continue to shop here thanks to Rick read more

Horrible Customer service. we wentin today to see about new tile for our master bathroom.we found a nice 4x12 marble tile that seemed to be what we where looking for . On the website it said that there was 977 pieces there in stock. and we only needed 300. we started working with Sharon Bunn now with her we decided on new wall and shower floor tile we then picked the grout and sealer we where looking at 2 sinks and some other things. at that time Sharon Bunn had them find the tile so we can pay and then pick it up on Friday. we where told that they can't find it but it was NOT a problem because we can pay and pick it is in the sunrise store. Now this tile is on sale and Sharon was informed about it Again no problem. when they rang it up it came up at $3.49 each and the Big yellow sign stated $2.09 each.She then introduced us to Adrian Circthicchia Who said that he was the manager. He then indicated that he wouldn't honor the price shown. but he would maybe be able to take off $100 No the listed price is what I should pay not $400 more! At that time I was told I can return the $1500. of tile I purchased last week for another room if I was not happy BUT HE WOULD STILL NOR HONOR THE POSTED PRICE. now yes I do have a picture of the posted price with the sku number before they removed the sign. when I got home I pulled the store up on Google and found that Adrian is Not listed as the store manager. AND I CAN SEE WHY. This is technically considered BATE AND SWITCH TACTICS Now as a Florida Certified Contractor I would Never recommend Floor and decor I will also be contacting the state of Florida on this matter this is not the way any company should be treating customers in these times. YOU SENT ME A MESSAGE THAT YOU WANTED TO TALK WITH ME. I RESPONDED AND ITS A DAY LATER AND YOU NEVER CONTACTED ME GEE DO YOU REALLY WANT TO TALK OR NOT? read more

Floor & Decor - Home Decor Near Me - Boynton Beach, Florida

I'm the best service and price ever. I went in and walked around. So Much to choose from NY Mike was the best. He helped me figure out the amount and type of tile I needed. He loaded the cart and loaded the tile in my car. The perfect gentleman and the best service. Thanks much! Lisa read more

Great medallion for floor, 50-60% of. Nice store, great selections. Willprobably never buy tile elsewhere.

Nice selection of tile. Courtney, the designer, was great! She helped me sort things out. Thank you Courtney!

Why the one star review? Well it should be five stars considering that I love love love the selection and prices, but they don't have any customer service. I placed a very large order. I cannot get anyone on the phone. I've called five times. No one is around to tell me if my order came in. No one answers the phone. One of the girls got so tired of me calling she just placed me on hold indefinitely. I guess I'll have to actually make a trip to the store to check my order so ridiculous!!! read more

I was so confused on what tile to choose for my bathroom. Ligia Solis at the design center came to my rescue with so many ideas that would bring my vision of the bathroom that I always dreamed of. She was patient. She was kind and polite. She took my opinion, she even injected her opinion. I really appreciate her service and the time she too, I didn't rushed in making up my mind. If in the future if I ever decide to do other remodeling in our home I would clearly look for Ligia to assist me. read more

In all the FND places I've been at this is probably the worst customer service I've gotten. Girl name Maria from the shipping and receiving has no customer service skills at all, I guess she was having a bad morning . The guys on the forklifts were way more helpful than she was . Definitely not looking forward on coming to this location again as long as she's there with the long face. read more

I just spent about an hour with NY Mike. Not only was he beyond knowledgeable, he went out of his way to make the experience pleasant, fun and put my mind at ease. I can't wait to come back knowing that I can rely on him. This store is amazing but the impact NY Mike's customer service made the store fantastic. I wish there were more employees like him everywhere. read more

Amazing staff and excellent return policy. I bought $3000 in tile but found out the type of tile I selected was very thin and my installers were having trouble installing without damaging too many tiles. Management made it very easy to return all unused tile and respectfully returned money for the tile I did not use. Additionally they came and picked it up at no charge to us. I would definitely buy again at floor and decor in the future and they have an amazing selection! read more

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We spent an hour with Mike (they call him Mike from New York) at Floor & Decor in Boyton Florida. Mike was awesome! He helped us navigate the overwhelming number of choices. He really knows his stuff! I thought it was going to take us at least half a day, but with Mike's help, we picked floor and wall tiles for 3 different rooms in under an hour. He kept tabs on our choices and when we were done he said he would send all of our choices to our builder. Mike made it so easy! read more

Michael from the wood department was such an amazing help! He made it so simple to calculate how much material I needed, loaded the cart, and put everything in my car in less than 10 minutes. Thank you, Michael! We're so excited to install the materials read more

Prices are very good -- and the selection is immense! Like others have said, it can take a while to get someone to help you, but that didn't bother me too much. The only downside (for me) -- this place is an hour drive from my house. Please open a store in Martin County!! read more

Happy I ended up here as the selection was large and I found exactly what I was looking for. Every staff member we passed was attentive and helpful. We ended up working with NY Mike who was awesome and helped me explain everything step by step. This is my first time ripping up and laying New tile and I feel so much more confident about going in to it. Thank you NY Mike! read more

I'm giving 5 stars for customer service... I've been here 6 times in 6 months re-renovating my bathroom that was done incorrectly the first time. Every person, male or female, has been so helpful every time I'm here. Helpful in answering questions, helping me make decisions as well as carrying everything across the store for me (EVERY TIME). I appreciate such great customer service when the rest of the process is so stressful. Also, it's very convenient to be able to look up previous purchases on the computer in case you've lost the receipt. And their return policy is great. read more

So I went back to floor and decor again today 3/7/21 and was helped out by a young guy named Don. He actually proactively came up to me and asked me if I needed help (yes! ). He helped me pick out the perfect shower tiles and flooring for my condo renovation. Then he wheeled all the boxes of flooring and tile all over the store - and even helped me load everything into my car! I love coming to this store - the customer service is so great & the people they have working here are very helpful with their all their knowledge. Maybe I'm getting old, but I can't believe that such a young guy knows so much about tile, grout and flooring! Go see Don - he's awesome. read more

Just was helped by Michael at Floor Decor. Super friendly and helpful. Made me feel like I had an immediate friend in the tile business. He's a definite credit to their business--got the mom and pop feel at a big box location. read more

My husband and I went into the store today and met NY Mike who gave us an exceptional education on flooring for our condo. He was patient with all our questions and even added a bit of humor to our selection process. I highly recommend using his expertise on choosing a wood floor for your home. read more

My husband and I were very lucky to meet Angela Kenyon on Monday. She made a stressful kitchen and wet bar design shopping trip easy for us. She is very knowledgeable and her suggestions helped us pick out the perfect products. When we were done picking out tiles Angela made sure we had everything the contractor needed to complete the job. When we are ready to move forward with Master Bathroom redo, we will be definitely be seeking Angela's advice. read more

So I was walking around floor and decor with a lost look at my face. And New York Mike asked me if I needed some help. Not only was he knowledgeable and helpful but he basically help me pick the colors for the wall tile in my kitchen. New York Mike has mad skills ask for him by name. read more

Thank you Sharon Bunn and Floor and Decor Boynton Beach Spent Saturday selecting tiles for two bathroom renovations at my home. Had visited the store several times but just couldn't pull together the total look. Scheduled an appointment with the design consultant, Sharon Dunn. Great decision and wonderful service offered by Floor & Decor, within an hour she had helped me select coordinating tiles for the floor, bath, shower and accent tiles. Sharon is amazing and was able to guide me through all the beautiful choices and helped me select exactly what was perfect for my home. Once selection was made, Sharon calculated how many tiles needed to be order. Thank you Sharon Bunn. read more

Beware of Floor and Decor rip offs! If I could give zero stars, I would. I purchased tile and three bags of grout. My contractor arrived at his appointed time to pick up the tile and grout. He was given the run around all day despite an 8 am appointment for pick up. At 6 pm they finally gave him part of my order. I paid for three bags of grout, yet they did not give it to him. I was out of the country and could not get anyone at Floor and Decor to return my calls. I even contacted the design consultant who had helped us multiple times, Karen. She never responded. Once I returned from my trip I returned to the store to resolve the issue. They refused to refund the money for the grout. I paid for three bags. I got zero. The man I spoke to was rude and walked away from me when I was speaking to him. Just walked away. Ignored me. We had to buy more grout. So, I've paid double. Shop here at your own risk. I will never shop here again. read more

Worst worst worst customer service ever. I purchase 2,900 sqft of tile because they said they have about 5K on stock. I was supposed to pick up materials on Friday but they didn't have the order... next Monday I went back and they made me wait from 10am to 5pm and finally they said they don't have material in stock Considering the time of guys, cars, and hotel form home owners expenses that I need to cover won't satisfy this issue Do not trust what they have online ever, call or go first read more

We had the best visit ever thanks to NY Mike! He was more than helpful...took us around the store, explained a lot, and helped us to select tile for a house that is soon to be built in the Bahamas...yes they will pack everything needed to be shipped. He created a profile for us and saved our selections until we are ready to finalize decisions. We truly enjoyed being around him, he has a delightful sense of humor and gave us plenty of laughs that really helped us get through the day. He was the brightest spot in very dark day as we were grieving the loss of a beloved pet. Ask for NY Mike! read more

The store has a great assortment of beautiful tiles. The service is terrible at the Pro station and on the floor. I made an appointment to get everything I needed to do my bathrooms and kitchen. Unfortunately the associate at the Pro Service desk was more worried about going home than assisting me with my needs. If you are looking to figure it out yourself by mixing and matching the difference colors, styles, etc then it's the right place to shop. If you're looking to get help you might as well go to Lowes or a mom and pop shop where associates care a little bit more. read more

Boynton store cashier Madelin - very pleasant and efficient service.

Michael from NY located in the bathroom section was beyond helpful, he assisted my husband and I with picking out the appropriate tile. He was personable, knowledgeable and friendly. My husband and I never experienced such great customer service. read more