Had a great experience dealing with this store. We went in not fully knowing what we wanted, except that we were re-doing our bathroom. We asked for help in finding something and the staff stepped up to help us the whole way. One of the designer staff, Emmet, walked us through the whole process. He helped us to find the right accents, accessories, and grout colors to match the tile that we picked. He showed us all of the other things that we needed like spacers, etc. We think the prices were very reasonable, especially after shopping around at very specific tile places. Also- the selection is incredible and well laid-out. We were able to return all of the additional supplies at the end of the process, which was super easy. Highly recommend. We'll be going back when we do the other bathroom. read more

Kiana at Floor & Decor was amazing! She welcomed me right at the door, helped me pick the perfect tiles and flooring to match my color scheme, and her attention to detail was spot on. Highly recommend asking for her! read more

Went to floor and decor and was helped by salesman Bill he was great. Gave us great suggestions and solved our problems. They have a wide range of options so you're sure to find something you love. I highly recommend this place and ask for Bill! read more

I purchased my tiles from the Floor & Decor Store in Toms River NJ since they were not available at my local store. I had the pleasure of working with Nick and Gia. They went above and beyond to fulfill my order. They were consistent and followed up with me to let me know when the tiles would be arriving from their Distribution Center. They were very Professional, Courteous and Knowledgeable ! I highly recommend the Toms River NJ Store. Great Prices ! Friendly and helpful staff ! Thanks Nick & Gia hope you guys are up for a promotion ! You definitely deserve it !!! read more

We bought a bunch of tile from them for several bathrooms. They delivered tile in a singel order from two different lots that didi not match. We didnt realize until it was installed and now they will do nothing to address the issue. While the in store staff helpful they couldnt resolve the problem. A terrible company I would not shop there. I would give them zero stars if it was an option. read more

Chris was GREAT! Near the end of our renovation, we discovered that we needed 5 additional tiles to complete the job. After talking to several other stores in an effort to find the tiles and discovering that the stores were low on stock (less than 10 tiles at most stores) and being told that they would not hold the tiles until we could drive more than an hour to get there to purchase them and we couldn't purchase them over the phone. We ended up talking with Chris at the Toms River store and he was more than willing to hold the tiles until we could get there. We got there, Chris had the tiles and we were ale to purchase the tiles and complete our job!!! read more

Our contractor who has a pro account with Floor and Decor asked us to go there to pick out tile for our renovation. We decided to take advantage of their free design services. Our designer Deborah was fantastic. We were able to draw on her years of professional experience to make the right choices for our taste and application. The tile choices at Floor and Decor are boundless all at attractive prices. read more

Floor and Decor Toms River and Elizabeth far exceeded my expectations. Very big selection , wide range of styles. Price Range to meet any budget . Michael the designer in Toms River is beyond professional and extremely talented. A true gentleman who is patient and provided guidance every step of the way. He has an excellent creative eye as well for color sense. It is without hesitation to recommend both stores. Especially Michael in Toms Rivera read more

Great place to get tiles and floor. They have an amazing selection and the prices are not bad. The manager Dave was very helpful. The store is really neat and clean. Highly recommend! read more

Was told I was buying a core tech floor but it wasn't. Upon installing-it was breaking and falling apart. Unethical sales and poor products. Shop elsewhere! read more

Beautiful showroom and a special shout out to Chris from the front end. He was fantastic! Super helpful! Answered our questions honestly and thoroughly. This is our second home project and we will be coming back for a third. read more

To whom may concern , at first I had a great experience in the Tom river store with the help of Kiana but after several times shopping i had a situation with management. never have I ever been mistreated by store managers . I am utterly appalled By how this store is ran and after spending several thousands of dollars to be mistreated By your management. Also I had Gotten a $130 ticket infront of store because your help was taking to long to unload and load with my new merchandise I purchased . Your mangers told me it's not there problems and nothing can be done. read more

Met Jennifer the register person. We returned some unused tiles and purchased new ones to be delivered. Using our Floor and Decor card was extremely frustrating until it was discerned that the register was off line. Jennifer did some job as did Jon and the manager. Great friendly employees read more

Updated review** Had an issue with delivery but it was addressed and I have to say I will definitely be back to this location. Thanks Samantha for the help. Great selection and friendly staff. read more

Samantha she was the best designer service very pleasant try to consume To sure decorations of consumer like Very good associates of Flooor decor read more

I've been waiting since April 52021 for 3 boxes of tile that ive been told Are in the warehouse if they're in the warehouse and it's only three boxes why wouldn't it be delivered to the store? I have never received a call from the store advising me that it's on delay I constantly have to call every single week sometimes twice a week to find out where this shipment is I got told the other day that the truck had a flat tire That's unacceptable. Good news I could get a full refund on the tile however I am having a difficult time trying to find that perfect match color that I need I'm not so sure I would recommend them- Tired of everything being blamed on 'Covid'. It takes about 15 minutes before anyone picks up the telephone at the store as well pretty upsetting read more

Absolutely the worst place to for customer service. I ordered tile for a fireplace - it took me almost 45 minutes to get someone to help me place the order. Pick up went smoothly, however when the contractor went to install - one of the boxes had 3 cracked tiles (there were only 6 in the box). I called to see if they had more in stock. I gave them the SKU # and was put on hold for 45 minutes. Really? I hung up and called back - was put on hold for another 20 minutes. Finally decided to just drive there. Seriously- no customer were in the store and all the workers were just BS with each other. I grabbed what I needed and went to a register to see them all closed. I was told to go the the return counter - where the only other customer in the store was. I bought what I needed only to take it home to see that more than half were broken again. Drove back to return a little before 7 and was shooed away because they close at 7. Absolutely the worst place to do business with. I would avoid them at all costs. read more