Akiva, my customer representative was knowledgeable, courteous, and helpful. my customer representative was knowledgeable, courteous, and helpful. The products offered a great value well-made and well suited for their intended use! I will not hesitate to buy other materials from this group in the future when needed. read more

Akiva has been very helpful. The faucets I ordered are going to be a month late so he sent me a free replacement to use. He has been very responsive whenever I have a question and has kept in contact with me while I wait (a long time) for my kitchen and bar faucets. read more

I had a very poor experience with Quality Bath. I was shopping for a sink and called in with a few questions, but the customer service rep became noticeably frustrated, spoke to me rudely, and then hung up on me. That kind of treatment is completely unacceptable when someone is simply trying to make a purchase. Based on this experience, I would advise others to look elsewhere and give their business to a company that treats potential customers with basic respect. read more

Dov was very knowledgeable rep and appreciated his attention to detail and support! He was able to answer all my questions and provided guidance for my purchases. read more

I had the best experience with Quality Bath. The customer service was spot on. It's amazing that you actually talk with a live person and if you leave a message or an email they actually get back to you. Everything I ordered was as expected. They were so helpful with all my choices. I can't recommend this company enough! read more

We appreciated that Dov reached out to us to confirm that all the parts of our order were compatible. He caught that we needed an adapter piece for our shower that we weren't aware of. He was also helpful in canceling a part which wasn't going to work saving us $$. read more

I love Quality Bath!! My husband and I fell in love with some high end faucets for our bathroom remodel but we were worried about the cost. I was very excited to find the faucets we wanted at ~25% less than local dealer costs (I'm in California). We had a mix up where the faucet maker sent the wrong finish for a drawer handle and the Customer Service team at Quality Bath resolved my issue in days and kept my construction on schedule. Highly Recommend! read more

Quality Bath - California Faucets provided by Quality Bath - Kitchen & Bath Near Me - Lakewood, New Jersey

We got a Brizo kitchen faucet and needed the matching soap dispenser. I did my research and decided to purchase the soap dispenser from QualityBath due to 1) they have one of the best prices, and 2) have one of the best reviews regarding customer service. After i ordered my item via the website, I sent an email inquiring when will I receive the item. Rikki, from QualityBath, responded within a day and gave me a date range. My item came precisely in the middle of those dates, which I was thrilled. The soap dispenser arrived in the Brizo package, but internally, the wrapping around the dispenser looked disheveled. There was no instruction, but I didn't need it. The item looks new with all the necessary parts. I was able to install the soap dispenser with no issue. My kitchen sink is now complete as I have a matching faucet and soap dispenser. I will definitely buy from QualityBath for all my future bath/kitchen parts. read more

Quality Bath - Brizo Tulham faucet with Soap Dispenser - Kitchen & Bath Near Me - Lakewood, New Jersey

See all

I had some defect on an item and Ruthie was able to help me promptly and resolved it. She did everything without any issue and also had great communication in the process. Will definitely come back for all future purchases! read more

Layla and Akiva are great to work with. They will price match items and do their best to get everything delivered as quickly as possible. They are very responsive by email. I have ordered several products from them and have not had any issues. read more

The quality and variety of products, as well as prices, are consistently superior to other stores. The customer service is always exceptional. Akiva, in particular, is extremely helpful, proficient, and responds to inquiries immediately. This is the second renovation that we're doing using Quality Bath as our primary provider of kitchen and bath fixtures and other products. Thank you! read more

Akiva was very helpful, kind and responsive throughout the ordering process. He also offered a nice incentive to place the order, which encouraged us in our choosing Quality Bath once again. The website is clean, efficient and easy to navigate with extensive information and photos. Thanks Akiva! read more

Akiva provided excellent service and accurate followup to a pretty large and sometimes changing order. Much appreciated!

It was great working with Akiva. Awesome customer service was provided in finding the perfect Dornbracht products.

Had the best experience with Quality Bath. Mimi and Ruthie were so helpful and everything was received was top quality. I saved so much money buying through Quality Bath. We have been thrilled and I will continue to use them! read more

My wife and I recently purchased a luxury brand faucet from QualityBath. Although there were some issues with the faucet that resulted in our decision to return the item, Adina of the customer service and support team made the return experience trouble free. Adina empathized with our disappointment as customers, returned our phone calls and replied to email inquiries in a timely and professional manner. Although the faucet return was a disappointment, Adina's concern for customers made it very easy for us to recommend QualityBath to family members and friends. read more

I've had a great experience with Quality Bath. My order was placed and shipped quickly. I had a shower handle, where the paint chipped and need to be replaced. Ruthie was very helpful and contacted the manufacturer quickly to get a new shower handle shipped. I would order from them again. read more

Quality bath is wonderful. They were very helpful and informative when I had questions on items needed for my home project. I have placed multiple orders here with no issues. Would absolutely recommend using this store! read more

Chaya was great with a complicated return process. Akiva was awesome with ordering processes. Great team. read more

Chaya really did an excellent job addressing my concerns with an arrived-damage sink, the process was smooth and all my items arrived in a timely fashion read more

As a repeat customer, I've come to expect better from Quality Bath. Unfortunately, my recent experience was very disappointing. I attempted to cancel my order before it shipped, but was told it wasn't possible -- which is hard to understand given that it hadn't even left the warehouse. To make matters worse, I was charged shipping on an order under $99 (a policy that feels outdated compared to most modern retailers), and when I returned the item -- without even opening the shipping box -- I had to pay for return shipping as well. This level of customer service simply doesn't hold up in today's competitive market. Companies like Wayfair offer much more flexibility and customer-focused policies. Sadly, after this experience, I'll be reconsidering future purchases from Quality Bath. read more

Ruthie was outstanding with customer service. Much appreciated when we're making big changes with contractors, timing, etc.

I am getting very nervous. I purchased a sink in August, it gave me a December 20-31 delivery. I have been waiting months and now they just extended it! We were doing a bathroom renovation due to water damage. It is not something we could wait on, so we finished the whole bathroom and are just waiting on our sink. Why is it taking so long??? Is this normal with this company? Everyone complains about their return policy but nobody mentions how long it takes to get the product. I'm feeling incredibly frustrated and now I'm worried that they are legit. I spent over my budget to get this vanity. I have no other options, but to hope for the best. read more

My experience with customer service rep Sari was outstanding. Sari was responsive, proactive, and professional. My order had an issue that Sari was able to resolve expeditiously with unrelenting pursuit to make things right. It was a refreshing and welcoming experience to witness competence at its best. read more

Akiva was great- I love working with Quality Bath and have been for over a decade. They have the best selection and response time of any of these suppliers. read more

Look no further than DOV at Quality Bath. This review is for online purchases as they have a huge online presence with all the major brands. It also needs to be mentioned that they are an authorized dealers for all their brands so you aren't stuck holding the bag down if there are warranty issues. I have been working with Dov since 2015 on both personal and professional projects. I'm the type of person that will scour the internet with SKU# and spreadsheets of pricing with all the competitors. Trust me when I say Dov offers the best prices and the most impeccable service. He is not pushy but will follow-up if there are any questions or concerns about an order. Often times we need to coordinate between contractor and product specialist to make sure everything fits and is in order and Dov is the expert that you need. Lastly, I respect that Quality Bath and Dov respect the Sabbath and Holidays where all access to personnel and the website are closed off. This day in age where we demand things instantaneously, 24/7, it's refreshing to know that a company and it's employees hold themselves to a higher moral standard. read more

Chaya has been helpful from the day I called to ask about replacing the spray head in my Grohe kitchen faucet to making sure that I was able to install it properly. She followed up to tell me that the manufacturer's computer system was down and there would be a one week delay in shipping. There were no instructions shipped with the part, but Chaya made sure to spell out how to complete the installation. And then she followed up to make sure I was able to do it successfully. Chaya's customer service is exemplary and she could teach a few things to others in customer-focused roles who are in the wrong job! Thank you, Chaya, for making an annoying problem in my kitchen disappear. --Ruth S. read more

I have already made three different purchases with Dina's support. Responsive, Knowledgeable and always willing to help.

This is the second time we buy something from Quality Bath. Both occasions we found that the price it was better here than any other place. We had a challenge with the shipping and I spoke with Layla, she was great. Very professional and helpful. Layla did what so many people nowadays don't do it - she actually took the time to TRY it! I told my kids, I love when someone tells me, I am going to try, I will call them and see what we can come up with . Wonderful! Well done to all from Quality bath. read more

Quality Bath has an amazing selection, and fantastic customer support -- I worked with Akiva, whom has gone above and beyond to deliver great prices, solid information, and has accommodated my tight timeline with phenominal efficiency. Strongly recommended! read more

In the past 3 years, I have remodeled 2 bathrooms. By far, the best part of these remodels is dealing with Quality Bath! Love their quality products, prices, timely delivery, and service representatives. Ruthie has been especially helpful. So reassuring excellence is still out there! read more

I ordered a Hans Grohe hand shower holder and outlet. We have other Hans Grohe products and are happy with them but when the $87 part arrived we discovered it was all plastic including that water fittings. I should have read the description in more detail and not assumed the price meant metal. I entered the return process and QB wanted a 20% restock fee (stating that they cover part of the HG 25% restock fee) plus shipping but there are ominuous words that the product has to be in brand new condition with no opened packages to be eligible for refund. Or, QB offers a no hassle 50% refund and we can keep the part. I agree with others on Yelp and Reddit that you really need to be sure of what you are buying from QB because of these charges. We are building an ADU so I don't have time to do such detailed online research before purchasing. For an online business, it seem QB needs to have a more online friendly return policy. For example a very prolific online company that also has local show rooms is only charging me $7 shipping and handling for returning a Kohler component I decided that I don't want. read more

I spoke with JOSH who was EXTREMELY PROFESSIONAL, HELPFUL, KIND and PATIENT with my multitude of questions...and very KNOWLEDGEABLE regarding product detail...and to explain what I needed to know in great detail to allay my concerns. He needs to be RECOGNIZED as a very VALUABLE member of your team...and should be given a RAISE!!! D. Fong read more

We bought from QB ten years ago, but when I called and said I had a dripping faucet, they checked my order, noted it was a guaranteed product, and quickly got the replacement parts I need out to me free of charge. The woman I worked with was pleasant, engaged, smart, and, obviously, helpful and efficient. I can't say enough good things about a company that pro-actively and enthusiastically stands by its word ten years after the sale. read more

First time using this vendor and they confirmed and went above and beyond in helping us receive the item we needed.

I LOVE Quality Bath for all of my plumbing needs. Avi was excellent in assisting me to place my order and find all of the items I needed and Ruthie was responsive and thorough in assisting with a return when I realized I had ordered the incorrect product. The customer service and competitive pricing of this company is why I continue to use them. It's rare to find companies like this anymore. read more

I can't express how easy it was to resolve an issue with Quality Bath that came up with a sink sprayer we ordered from them. They were extremely communicative, corresponded directly with the manufacturer, and in a matter of days, a new replacement sprayer is being shipped to us. We will definitely use Quality Bath for future orders. Thank you! read more

Great selection and competitive pricing. Aron was excellent!. He responded quickly to inquiries regarding quotes and delivery estimates. I received the shower head in a timely manner. I highly recommend Quality Bath! read more

What a positive experience dealing with everyone at this company. Sale people helped me with all the parts we needed for our master bath renovation, making it so easy to get everything the contractor told us to purchase. Prices are very competitive and especially when they have a sale, they beat prices of all other places we were looking to purchase from. They have a great selection of products and can get you everything you need. Website is so easy to use and search for items. They are easy to reach, someone ( a live someone!!) always answers the phone. This was Very helpful when we had any questions or concerns about our purchases. Kept us up to date about orders and deliveries with prompt emails. We only had one return and it was so easy to process and I received my refund right away. Overall an excellent experience and highly recommend this company. read more

I got the opportunity to work with Akiva in placing an order for Watermark faucet and handles and he was exceptionally kind and professional in managing my order changes and multiple queries. I would not hesitate to use Quality Bath again, not just for their selections and cost savings but for their excellent services as well! read more