I came here today to purchase flooring because my contractors that came to do my installation (after waiting 2 months with numerous cancellations) brought not only the wrong floors but the wrong border, wrong transitions, THE WRONG EVERYTHING! I was determined to leave with everything I needed to complete my LVP install and with the help of the AMAZING TERRANCE I was able to do just that and my floors are being installed as I type. Terrance was absolutely amazing and helpful from the moment we connected. He walked me through everything and up and down every isle and told me everything I would need and helped me match it all up to the closest possible design. I asked a million questions and some of them probably a few times just different ways and not one time did he show any sign of aggravation. He was so sweet and helpful and let me vent about my stupid contractors that suck and just smiled and went along with my rant lol His customer service is beyond amazing, he stayed with me every step of the way until we made the final purchase. Terrance is the man and deserves the HIGHEST of recognitions from management... trust me being a Branch Manager myself I know employees like him are hard to find so don't let this one get away or I will gladly take him. As for the loading/pick up crew they too were AWESOME!!!! They all greeted me with smiles on their faces, let me know they were working on my order, they all helped load it and verify that all the boxes and items were there, they secured my border trim so it wouldn't blow out my window and not one time did anyone complain about anything. I've never seen such a group of young men and women work so well together and all just have a positive upbeat personality... I don't know who does the hiring for the company but you are all doing one heck of a job.... Thank you for making this nightmare end with a dream come true, not only did I get a great price on my flooring but in the end I ended up saving $1500.00 from canceling with the other contractor, shopping with you and hiring a new team for install!!! I will definitely recommend you a million times over!!!! read more

I work in Purchasing for a new Construction Residential Builder and have gone through multiple flooring suppliers in my time with the company. Floor & Decor's Virginia Beach Location is by far the best flooring company i have had the opportunity of working with since the start of my career. As a new construction builder, the ability to order flooring and tile and be able to pick up same-day/next day, takes away the constant stress of worrying whether or not the materials will be on the job in time, which makes my job 10x more enjoyable! Furthermore, Sam and Melissa at the PRO desk ROCK! When i first walked into the store and met Sam, he was so personable and really took the time to sit down with me and explain all of the benefits of the company's pro services. Despite him and Melissa always having MULTIPLE customers to help, they both take their time with each and every customer, making sure that they are fully satisfied and leave without any questions or concerns. The kind of customer service they provide and the way they both work as a team is something that you rarely see in today's world and it's truly refreshing to be able to work with such people. Keep up the great work, and hold on to these employees, they are truly an asset to your company! -Samantha Buetow read more

I went to Floor and Decor to get flooring for 2 bathrooms. The selection is huge and materials are in-stock. I was overhwelmed! Since the contractor was available in a couple days I took home boxes of several options. I was assured that there would be no problem with returning what I did not choose. I went back to the store several days later to return the unused flooring. The staff was wonderful and did not comment or question my large return. As happens, the computer was not co-operating. That did not stop the amazing Sona from doing everything possible to make my return in a timely and efficient manner. She tried several computer terminals and scan guns. She continued to smile and profusly appologize when the screen would freeze. She was so kind and personable making sure that I was not upset at the delay and confusion. I asked to speak to the manager and said she should be given special recognition for her great performance. Way to go SONA!!!!!!!!!!!! read more

I cannot express how grateful I am for the competent and kind folks at this Floor and Decor; Melissa in particular. I normally only call into a place of business with the most intricate/odd set of circumstances that render most of the population absolutely useless from a "can you help a guy out?" perspective. Well, not the case here. After being completely ignored by the Nashville, TN F&D store for the duration of 8 (read that, EIGHT) separate attempts to get to the pro desk only to find out they DO NOT have these particular stair treads I'm needing to complete my own home flooring project, I give this VB location a call and had the discontinued-no-one-else-has-these stair treads located and subsequently purchased. Melissa was legitimately more helpful 900 miles away than even my own local F&D's in the Chicagoland area. 10/10 would recommend anyone and everyone to get their flooring projects taken care of by the crew here. read more

This has got to be the WORST company I've ever experienced. Their employees are not trained, the inconvenience customers with horrible customer service. They have hellacious products and corporate management. They have a 90 day return policy that isn't actually a policy as they do not honor the policy. They have untrained cashiers that tell you you can return product for a store credit, and then allow you to bring in 65 boxes of product and then the useless, rude, and incompetent manager Danielle, offers nothing in return. Tells us she already called corporate and there isn't anything she can do, so then tells us to call corporate knowing it will be yet ANOTHER waste of your time. She clearly can't lead a team to properly inform customers and to honor her own companies policy! I wouldn't send my worst enemy to shop here. read more

Beyond impressed with Isaac at the 312 Constitution Drive, Virginia Beach Floor & Decor. I can't say enough about his professionalism, knowledge, and efficiency. We were prepared to be there for hours and hours, but we were out in no time (for indecisive people, this is nothing short of a miracle). Isaac is polished, engaging, and genuinely fun to shop alongside. He made us feel confident in our decisions, and gently guided us away from my poor taste, haha. If I had known how incredible this experience would have been, we would have been customers a long long time ago. Unsure what he is being paid right now, but it is surely not enough. Will be a returning customer, thanks to Isaac. We sincerely appreciate the experience (I didn't know shopping for tile, shower designs, etc could be an experience, haha). Great job. read more

I had a wonderful experience with Floor and Décor at the Constitution Dr in Va Beach location! Since we needed our kitchen flooring replaced and we are NOT DIY inclined, we chose to use the Installation Made Easy. We were able to find a great contractor plus get assistance with the shopping of supplies needed. Everything was made so simple for us! Mike helped prepare out list and shopped our supplies. Even when I was out of town for work, Ray assisted me at the last minute with items I needed and had them waiting at the store for my pick up. Also, the operations manager, Tommy was super helpful with my concerns the day before my floor installation. They all helped me reach my end goal of having a beautiful kitchen floor installed, and I greatly appreciate all their help! read more

This was our first visit to Floor Décor as it is a new store in Va. Beach. We were blown away by the huge selection, quality and prices at the store. Prices were a third or half as much as other pricey tile stores in the area. We are remodeling a bathroom and Lanza gave us the best customer service that we have ever received from any business. He was very knowledgeable about all the products needed to complete the job as well as how to select color for grouting and supplies. He was also very friendly and took us throughout the store making our selections. He truly is an asset to your company. I look forward to working with you again for future projects and in my referrals to other people. Thank you. read more

After a very confusing and stressful time trying to figure out where my order was and how my customer info got mixed up with another costumer, the manager Danielle, the shipping guy David and another young lady (not sure of name) made my day, by GREAT customer service.... Stayed right there with me until the issue was resolved, moreover not just trying to get rid of an upset customer! I will definitely be coming back for my flooring and any other home projects in the future!! If all businesses had people like this working for them then life would be so much less stressful when shopping in retail or wherever.. read more

I had a wonderful experience working with Marie today. She helped me finalize my tile selections thoughtfully, patiently, and professionally. I then had the pleasure of speaking with a very helpful, friendly, and articulate young man named Earl while walking to my car. He immediately asked if I needed assistance, then spent a few moments answering my questions. He was truly delightful. Meeting Earl "brightened my day". Customer service at Floor & Decor will result in a purchase of materials needed to remodel our bathroom, a referral to my friends and family, and a certain return visit for future projects. read more

This is a great place with awesome people! Every time I come in to get something Earl is always there making sure I'm taken care of. Before I even get in the door he asks how my day is and what I'm working on. I have no clue what I'm doing when it comes to remodeling bathrooms but he always goes out of his way to make sure I'm leaving with what I need and is happy about it. I look forward to my trips here because of Earl! They have everything you need at good prices and awesome staffing. Thanks for all the help all the time Earl. read more

The Pro Desk at Floor & Decor (Virginia Beach) is Outstanding led by Melissa (Extremely Knowledgable), Amanda , Alexia and Niki are an excellent support staff that truly excels at all facets of customer service, materials knowledge and customer satisfaction. The Pro Desk Staff at Floor & Decor are a credit to themselves and Floor & Decor and (as Class A Contractors) they will continue to get our business . Markus EastCo Contracting read more

My first experience was great. Yes friendly staff to assist you with whatever your looking for. Amazing to me is that they know the products like which type of floor would fit my criteria and explained the pros&cons for the different flooring. Sure helped me to make my decision on who I will buy from. Very clean store, merchandise is categorized by types, which makes it easier to look for what you want. read more

In November 2021, my son and I visited Floor & Decor to select a tile backsplash. My son found a young lady to help us and she provided excellent customer service. Her name is Andi and she helped us without hesitation, gave us suggestions/recommendations and was so pleasant. If we have tile we don't use, it can be returned. That is great! Thanks Andi for making our visit to Floor & Decor so easy. read more

What a wonderful experience I had recently of Floor and Decor. Andi went above and beyond to help me and my ever changing mind. She made everything so seamless for me and worked with me while I worked through what I needed. She helped with all my returns and back and forth and getting all my questions answered. I am thankful for he, her knowledge and her design help throughout the project read more

I am having my bathtubs updated to include tile. Have been working with Andrea (Andi) Bunting at floor and decor in gathering information and deciding what matches what and all of the little things that goes with this update. Andi and her knowledge about her job was was very impressive. It was a pleasure working with her on my project. Excellent Job Thank you Andi Thank you read more

Andi was incredibly helpful and a wealth of knowledge this morning. She helped us pick out tile , gave us great advice on different products and was an all around joy to work with. She has that "wow" factor one wants when they are completely overwhelmed with a home project and add to that the vast selection of tiles. We left there well informed and happy customers! read more

I recently made a purchase of LVP flooring at Floor & Decor. It was a wonderful experience! The selection was great. I worked with designer Jey Spann and he made the experience smooth and seamless! He knows the products and was able to help me with a pick up order. He was personable and responsive. I Can't wait for my next project with Jey and Floor & Decor! read more

I came into the Virginia Beach store not having a clue what I wanted or needed other than the info my tile guy gave me. Shawn met me and walked me thru the whole process he never once rushed me and kept allowing me to change my mind showing patience and wonderful customer service. Thank you Shawn for all of your help, you ROCK!!! read more