Buyer beware. On January 3rd, I spent over $200 on two Beautyrest medium-firm pillows from Bed Bath…read more& Beyond. They were far softer than advertised, so I returned them. I was charged a $45 return fee and only received a $77.68 refund. Customer service has been unreachable--I'm left on hold every time. This company does not stand behind its products or its customers. I will never patronize them again.

Found the perfect Xmas gift and wouldn't you know it wasn't close by…read more.. In my rush to order online to ensure availability I gave the incorrect email Quick phone to the store and they assured me the item was in stock and had just been pulled. I mentioned that I wanted two but online system indicated they had one left. Not to worry I'll pull two for you. Clearly worth the ride Extra points for the entire store being 25% off

Sam was super helpful. My boyfriend and I went in knowing we were not able to purchase a bed that…read moresame day. Sam made sure we were ready to go when the time came for us to purchase. He walked us through the financing process and gave us great explanations of the benefits of the beds we were looking at. He listened to our requests regarding price, quality, and overall comfort and suggested a fantastic bed. I will be sure to update this review once we receive the bed and have a chance to experience it in home.

Best experience I've had when selecting a mattress! My boyfriend and I just moved to Virginia and…read morewe had to start from scratch with our apartment. The gentleman who were there we very inviting and helped us pick the best mattress for us. They weren't trying to sell us anything, they were helpful in what we wanted and just showed us everything in our price range. I definitely recommend this store to anyone looking for the best mattress.

I had Kim and she was so on top of exactly what I wanted, she recommended I try out everything too…read morewhich helped me find out the exact type of bed I wanted. I came while there was a sale and saved a lot too. On top of that, I was even able to put my bed on hold while I get a place figured out and you get 120 days of holding. Thank you Kim!

I had the best time today buying my purple mattress . Robin was a joy, she was so helpful and…read morepleasant I didn't mind spending money, lol. I wish everyone that worked with the public had her attitude and work ethic. Robin it was a pleasure and when I'm in the area I'll be stopping by and saying Hey to Rhonda, lol!!! Thanks for a great experience !!

Of course everyone needs a new mattress and when it comes time to shopping for one, it is a…read moredaunting task. You have to lay on all these beds until one speaks to you. That's when you know you found the right one! I purchased one of their top of the line mattresses and the adjustable base. I was in the process of building a new home and we were not ready for it to be delivered yet. A couple of months later when we scheduled for a delivery, they sold our mattress!!! And they were discontinuing the mattress line so we had to go through the daunting process all over again! Our sales person was nice and helpful and he did his best to accommodate the price difference but my husband and I were pretty P.O'd because it cost us MORE! We had the mattress delivered and after a week of migraines and sinus issues, we contributed it to the mattress. It had a bad off gassing. It took a minute to realize it was the bed because like I mentioned we were in a new construction so we weren't 100% sure. When we went back to the store, we told our sales person and he knew exactly the smell and the horrible off gassing the mattress gives off. We whined up returning it because it was too much to deal with. Also, apparently mattress sizes varies and we were told our King size mattress 'can' go up to 80". Our mattress measured at 76" and that makes a difference for my husband who is over 6' tall. We definitely did not have a great experience at this store and the mattresses they offer. We ended up going with CozyPure Mattress. Made right here Norfolk, VA and it's all organic materials!!

I had anticipated that buying a mattress would be a real headache but the guys at mattress firm…read moremade it really easy. The first time I came in I was without my fiancé and I wanted to see what kind of deals they had. I left with a quote in hand and a bed in mind. We came back the next day together and my fiancé insisted on trying multiple beds before making a decision. The sales rep was knowledgeable and patient with us as we tried out different things. He made some great suggestions and we ended up with a mattress that I think will be perfect for us. We spent a little more than I wanted but we added on an adjustable frame that cost a little more than the free one that you get w/ purchase. We can't wait to go pick up our new mattress and I will definitely be recommending this location to any friends and family that may be in the market for a new mattress.

Good selection, fast delivery, easy financing. Fourth of July has King for a Queen and Queen for a…read moreTwin. They offered me 300.00 off on an adjustable base.

Just purchased my first king sized mattress on my own. Tommy was a huge help to our search and made…read morethe process very easy. He asked about the specifics we were looking for and was very friendly greeting us. We are so happy with our decision!

I was in the market of buying a new mattress and end up finding the place when I was driving by…read more Whoever new there was an ORGANIC mattress manufacturer right in the 757! It's an older industrial building and the show room is smaller than most but it's made for simple shopping. There's 3 options to choose for your mattress; soft, medium or firm. You can have one side of the mattress made for your preference and the other your partner's preference. No more compromising lol. But what made me decided to buy from them is the organic materials and NO off gassing from toxic materials!! I bought a mattress previously from another mattress chain, and the off gassing was so bad it made me sick and triggered my sinus/headache. This is what made me choose Cozy Pure. I had no issues with my migraines sleeping in this mattress from day 1. There is a "break in" period and it took about 2 weeks to get the mattress to feel good to me. So keep that in mind. They do have sales advertised on their website as they also sale pillows, mattress, covers and blankets.

We first ordered our mattress in October of last year. The website indicated that everything was in…read morestock--no issues. Over a month goes by, and we call them asking about delivering our mattress. Turns out that they didn't have latex in stock so could not make a mattress at that time. They promised that they would be getting a shipment soon. They packed up shop on the 21st of December and did not open until the New Year. Now we are in January of this year still without a mattress and have been sleeping on an air mattress for months. I hope they got to enjoy a long holiday break (not that there was much going on anyway). Meanwhile, we are so far from when we originally ordered our mattress that they need our card information again because we are outside of the authorization period. If you are reading this and would like to get a mattress in the same calendar year, order somewhere else.

Great salesman. Mattress arrived on time. However, the product is awful. I miss my ten-year-old…read moresaggy mattress that caused me terrible back pain. This is even worse. Such a disappointment.

Like the previous poster, we also worked with Doug today. He was excellent!! Super helpful, no…read morepressure, basically just taught us alot about mattresses and why he believes in his product. I got the impression that he has been selling these mattresses for 20 years. We haven't bought a mattress there yet, but likely will within the next couple weeks. If you are looking for amazing customer service, do NOT go to the furniture stores... go to a mattress-specific store, and this one in particular. **Update - about 6 months ago, we purchased a king-size orthopedic ultraplush from OMF and LOVE it. We are extremely happy with our purchase! It is the perfect combination of firm support and pillow-top comfort. There is actually a pillow top on both sides of the mattress, so it can be flipped as needed, unlike all the other brands we looked at with pillow tops. The mattress is also hinged in the middle and folds in half for easy transport and moving through doorways. Doug told us that this is how mattresses used to be made when doorways were even smaller. Overall, I highly recommend visiting Doug at OMF and purchasing your mattress here.

I was super sad to stop in and find out that they are closing!!…read more On the flip side, I was very happy to see that the entire store is on sale with most items 60% off!

Love this place! I had no idea what this store was, but now I know. It's HEAVEN!…read more My son wants to go back there to shop for dorm furnishings and decorations. There is something for everyone in this store. Outdoor/indoor furniture, decorations, they have so much to choose from, and great prices.

We purchased a dining set from Ashley based on a promised delivery date of May 12 because we have…read morean important event at our home on May 21. After purchasing, we were later informed that only the table was available, only 2 chairs may arrive May 28, and the remaining chairs may not arrive until July. What has been most disappointing is the communication and customer service afterward. We visited the store and were told a higher manager would contact us the next morning, but we never received a call. We also attempted to call multiple times with no response. We understand delays can happen, but customers should be given accurate expectations before purchasing, especially for large furniture orders tied to important timelines. We simply hoped for clearer communication and better follow-up throughout this process.

Amazing buying experience at Ashley furniture. Amanda is a newer sales person here in the store,…read morebut she was so accommodating with me taking my time. Once I told her exactly what I was looking for she took me to one set that was perfect. I was pleasantly surprised at the affordable pricing. Also the additional discount was so helpful. Once we finalized Alexis was helpful in assisting with the paperwork. This is the dream team for sure. We will be back when we are ready to purchase again.

These people have ZERO customer service and they should have zero customers !!! I ordered furniture…read morefrom them, I received one of the two pieces and as soon as someone sat on it, it broke!! They sent out a repair man that could not fix my brand new couch? The chair that goes with it is MIA?? So this is there idea of customer service, they are going to give me back the 200 $ I paid for delivery....and gave me a new delivery date, first they said that they could not deliver until Jan 6th because of the manufacturing department but now they can deliver 2 days earlier cause I'm mad??? I told them if my furniture is not delivered to my house by the end of the day on the 4th of January they can come get every dam piece and stick it!!! They are not the only furniture store in town, so stop acting like I need you......also they need to have better complaint department because the way they do business it's going to be hard to get through to complain with everyone else complaining???? Do yourself a favor and avoid the headache go anywhere else!!!!!!

This store is relatively small compared to other furniture stores. However, I did see a few pieces…read moreof interest. I haven't visited a furniture store in years, and I noticed some things have changed. I remember, maybe 10 years ago, the salespeople would be hawking the doors as customers came inside. But nowadays, they pretend they don't see you, but they do. We entered about 6pm last night, and we were not greeted upon entering. We began browsing on our own... after 10 minutes of browsing, we had to flag down a salesperson for assistance. Not sure, if the hour was getting late or if the salespeople met their quota, but the "pretend you don't see me" vibe was super weird. Nevertheless, we continued to browse alone until the store closed at 7pm. I did see a living room set I liked. I inquired about it... only to find out two pieces of the set are now discontinued... what!? Of all the items in the store, I would pick something that is no longer available. I must say after receiving that news, I was ready to leave. Overall, the store is worth browsing. The pricing is good. But anything beyond browsing... you will have to find out on your own. This store is located near several eateries. Therefore, if you get tired after browsing, you can grab something eat at a fast food restaurant, such as Wendy's or take a seat at a restaurant, Red Robin or AJ Gators. Plenty of parking in this shopping center. Have fun and enjoy life :)