Issac was great to work with.. Fair and honest pricing on a urgent carpet repair. He was able to…read morestretch it back out and it looks new.. Was also on time!

Isaac does an amazing job! Very flexible and makes it look brand new. He's fixed my carpet twice nowread more

We replaced almost 1800 square feet of carpet and laminate flooring with Karndean glue down vinyl…read moreplank. We also had them coordinate with a plumber to remove a jacuzzi tub that was taking up useful space. The project is gorgeous and exceeded our expectations. Michelle at the shop was easy to work with and accommodating. Cesar and his crew knocked the job out quickly. A few small imperfections in less than 0.5% of the installed planks was addressed and we couldn't be happier with the job they did. All charges and labor were at the low end of expected rates but the quality was definitely there. We highly recommend the store and would go there again.

We redid our backsplash and they did an amazing job! Very pleased with service!! Great selection…read moreas well!

Super responsive, courteous and thorough service from scheduling and the technician. Zero…read morecomplaints there. However, I've decided I'm just not a fan of this process. One bedroom with very light, low pile carpet had areas stained treated that did not come totally clean, and areas that appeared clean immediately after cleaning have "reappeared" in exactly the same place/size in a matter of a few weeks. This carpet has the "waterproof backing", so perhaps that's a factor? Not sure, But I will go back to steam cleaning for that room after one try with Chem-Dry.

Good morning, Amy & I have recently purchased a new home…read more Those floors needed A LOT of help. During the original appt time and the time, we need them to show up. We had to reschedule or push 4 times. Everytime we called to reschedule, they were so gracious. When Mac showed up, he was polite, professional and courteous as the seller was moving out, and we were moving in. He was in the middle. He stayed late (8:30pm ish) to ensure that he didn't miss a spot. So very thankful for his efforts. The house looks great. The tile looks brand new!

Quality job. Excellent communication and on time. Everything was explained to me, clean up was…read moredone following the service and technician made sure I knew how to contact should I have any problems. I haven't had any issues.

Very satisfied with Bill's service. He showed up on time. Very thorough in explaining what he was…read moredoing and why. Very affordable. Very nice. My carpets look great!

We were hit with the tornado last May, half the house was flooded. We opted to replace all the…read morefloors in our home, approximately 2076sq ft. We found the floor, got an estimate, and set it up in Dec. 2024. Paid for all the materials. The bill was split in two for insurance purposes. The floors were supposed to be done in sections ie the bedrooms, then the kitchen/living room, laundry etc. I paid extra for them to scrape any high spots we missed and to pull up a small area of tile by the fireplace. The bedrooms were done, the hallway was completed (there was a low spot and was supposed to be leveled (it wasn't), the hallway had some high spots that were supposed to be leveled or scraped off (they weren't), they ran out of materials so they stopped due to it being Christmas eve the next day. We had moved the fridge, washer/dryer, and a freezer out of the way. Had to move them back since they told us it would be after New Year's for them to finish. They came back several days after, they finished the kitchen, mudd room, and living room. They did not do the stairs (we have two rounded) the right way, and didn't finish with the trim, on the step or stairs, a spot in the closest, (they put a hole in the new wall, which I repaired), and the head guy came and said it needed to be fixed. Said they had to order the stair part, but they never came back. In March we were sent to collections because they thought the job was done and we owed money. They fixed that, we do owe the rest of the job, but they have not come back. The stairs will have to be redone because they cut the top too short and the risers are too high. A piece is broken, and the hallway moves considerable. It was sent to scheduling after I called, emailed, went to the store, and pretty much have been lied to about them coming to finish and fix the floors. I have called, left messages, talked to financing, scheduling and no one seems to have an answer. So, do I recommend them. NO! the floors look nice, but I can't finish my trim, painting, or walls until these are finished. I'm looking into litigation to have this finished. This place has terrible communication, they lie, and they said they have the best installers, ummm nope not true. Hopefully, my floors will get done. Rogers, AR

From the owner: Gary's Floor & Home is your number one choice for the best carpet and floors, dedicated to bringing…read morequality, unparalleled customer service at 5 locations across Northwest Arkansas. Now offering next-day installation on any in-stock flooring!

Family owned business here they are the go to place for all flooring. I've shopped here a few times…read morefor tile floors and they never disappoint. Great associates working here they will work with you. They sell everything you need to lay any kind of flooring.

I came to this store due to the fact that the selection was good. I made a special order for…read morecarpet. I scheduled the install 3 weeks out. I rearranged my schedule to be off work and even removed all of the furniture from my room. The installer never called to tell me that I was taken off for the day due to his schedule. I had to call the store to find out that he was not coming. I felt that I was not an important customer. I live in Grove, OK. I had to pay a deposit in advance to order the carpet. Maybe you should be told that you are not a priority if you live out of town before you spend money. I am not happy with this store. I got no apology, just was told there was nothing that could be done but wait my turn whenever that would be. Maybe this will help someone else who wants to deal with these people.

This company does not do a good job. They originally installed my hard wood floors but the seems…read moreraised up with warmer temperatures. I had them look at them and they told me it was normal and they would go back in the winter when the heat was on. They still do not look correct. Then, they gave me an estimate for replacing my floors that were damaged by water. They only replaced half of the wood in the estimate but would only take $200 off the almost $3000 estimate. Jo, the lady that answers the phones and schedules everything, was rude and unhelpful. I asked around about the company and everyone I spoke to said Jo was mean and hard to work with. I do not recommend this company.

Wonderful team, and friendly people to work with, really competent folks, they know what they are…read moredoing, just take their recommendation for your job/project and trust them. The work they provide is of great quality and their $$ rate is reasonable and very competitive, we are really pleased with their work. Their professionalism is clear, they completed our project 3 weeks ahead of their initial estimate, despite their fully booked work schedule!! Before you commit with someone for your floor project, contact these folks, they are highly recommended