In response to the business reply: The project was completed 4 years. Two years after completion, Webb was contacted as concerns began coming up. We were told by Jeremy it would be fine. We were not given different options for install and we don't have plywood subflooring anywhere in our house. We're on a concrete slab. The flooring was floated over our old laminate, which was on the concrete slab with a vapor barrier. There was a dip between the dining room and kitchen they didn't realize needed leveled until they began removing flooring. Pic included. Jeremy was not present and the workers had to leave to get concrete so they could at least finish. My child's toy was the equivalent to a baby walker. If that voids a warranty then that needs to be mentioned at the time of purchase. No parent would purchase flooring like that. As for not being heard, of course I wasn't. The entire conversation consisted of being yelled at and spoken through. As for the crew, I called Carrie the same day and had to let her know I was uncomfortable in my home. When you spoke to my husband, you brought up them trashing my driveway and how I complained about it. You said the crew apologized. I sent texts and videos of all of the dust in the house, and how they used my dining table as a work bench. It's unfortunate. We also consider the matter resolved and will be using a different company for the repairs. Our project was rushed on Saturday after we said we could do it another day, and already being postponed. We opted to go ahead with the Saturday to accommodate Webbs busy schedule. Workers arrived angry, rushed the job, and trashed my driveway. DO NOT USE THEM. I was told my babies ride on toy voided my warranty. They used power tools in the house, dust was so bad I had to hire a cleaning company and have HVAC come out to inspect our AC system. After calling twice about my concerns with the floors bending, coming apart and breaking, I was told by Jeremy it was us "choosing a cheaper option" that caused it. We were not given any other options, and when I tried to speak up and defend that, I was yelled at, talked over and hung up on. He flat refused to hear anything. When I asked for proof that I opted out of other options, the yelling just continued. The "foreman" of the crew yelled at me in my home because he was mad about not being told about the need for leveling, and now he'd have to go get concrete. I contacted Carrie the same day this was happening and had to let her know what was going on, because at that point I was uncomfortable in my own house. (Luckily I still have all the texts and pictures.) From the bottom of my heart, spend your hard earned money on a business that deserves it. Any concerns you have will NOT be handled. And if you do happen to use them, get every single thing in writing and save EVERYTHING. read more

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Webb Floors replaced the hardwood in all the rooms in our previous home. We're looking to doing the same in our current home and will only deal the Webb. Nice nice people, who take pride in their work at a fair price all around. read more

ABSOLUTELY THE BEST!!! I purchased new bathroom flooring and carpet in a bedroom. I love them both so much! The installers were so nice and made sure everything met my approval. The store is well stocked, showroom has plenty to choose from. I highly recommend it for price and selection. You will have no regrets! read more

We bought a house and Webb's meet us and our realtor there before we closed to get everything measured so we could order all the flooring and on the day we closed they ssent crews out and got straight to work. We where in our new home on new floors 2 days after closing thanks to Webb Floors and their amazing people. On top of that we shopped 5 other locations, 1 was a box store and Webb Floors had the best prices and most informative but laid back sales. They have a new showroom that's just beautiful and loaded full of sample options. I highly recommend them for your next flooring project. read more

Could not be happier with this family owned and run business! Walked in as a customer, left an hour later with new friends! They did a great job laying our new floor and I would highly recommend giving them the opportunity to service you the way we felt serviced! Wonderful experience! read more

We just had the carpet in our octagon shaped diningroom (who put's carpet in a diningroom?) replaced with beautiful Vinyl Planking thanks to Webb Floors in Pea Ridge. These folks were the best and had the best product around and we checked everywhere. Loved their customer service and couldn't be happier with the job done! Thanks Webb Floors! Ed and Dustie read more

This was hands down the best flooring job I have ever had. They couple working there was nice and the business was outstanding. I would defiantly recommend them and they have splendid prices. read more

Great family run business! You get personal service that you wont get frpm the big box stores. They did a wonderful job laying our new floor and gave us a great price! Recommend them highly to everyone! read more