From the sales floor to the installation, the staff we dealt with were exceptional in their…read moreknowledge, expertise, and service. We believe this business has the quality and best value for our money and needs.

In response to the business reply: The project was completed…read more4 years. Two years after completion, Webb was contacted as concerns began coming up. We were told by Jeremy it would be fine. We were not given different options for install and we don't have plywood subflooring anywhere in our house. We're on a concrete slab. The flooring was floated over our old laminate, which was on the concrete slab with a vapor barrier. There was a dip between the dining room and kitchen they didn't realize needed leveled until they began removing flooring. Pic included. Jeremy was not present and the workers had to leave to get concrete so they could at least finish. My child's toy was the equivalent to a baby walker. If that voids a warranty then that needs to be mentioned at the time of purchase. No parent would purchase flooring like that. As for not being heard, of course I wasn't. The entire conversation consisted of being yelled at and spoken through. As for the crew, I called Carrie the same day and had to let her know I was uncomfortable in my home. When you spoke to my husband, you brought up them trashing my driveway and how I complained about it. You said the crew apologized. I sent texts and videos of all of the dust in the house, and how they used my dining table as a work bench. It's unfortunate. We also consider the matter resolved and will be using a different company for the repairs. Our project was rushed on Saturday after we said we could do it another day, and already being postponed. We opted to go ahead with the Saturday to accommodate Webbs busy schedule. Workers arrived angry, rushed the job, and trashed my driveway. DO NOT USE THEM. I was told my babies ride on toy voided my warranty. They used power tools in the house, dust was so bad I had to hire a cleaning company and have HVAC come out to inspect our AC system. After calling twice about my concerns with the floors bending, coming apart and breaking, I was told by Jeremy it was us "choosing a cheaper option" that caused it. We were not given any other options, and when I tried to speak up and defend that, I was yelled at, talked over and hung up on. He flat refused to hear anything. When I asked for proof that I opted out of other options, the yelling just continued. The "foreman" of the crew yelled at me in my home because he was mad about not being told about the need for leveling, and now he'd have to go get concrete. I contacted Carrie the same day this was happening and had to let her know what was going on, because at that point I was uncomfortable in my own house. (Luckily I still have all the texts and pictures.) From the bottom of my heart, spend your hard earned money on a business that deserves it. Any concerns you have will NOT be handled. And if you do happen to use them, get every single thing in writing and save EVERYTHING.

We replaced almost 1800 square feet of carpet and laminate flooring with Karndean glue down vinyl…read moreplank. We also had them coordinate with a plumber to remove a jacuzzi tub that was taking up useful space. The project is gorgeous and exceeded our expectations. Michelle at the shop was easy to work with and accommodating. Cesar and his crew knocked the job out quickly. A few small imperfections in less than 0.5% of the installed planks was addressed and we couldn't be happier with the job they did. All charges and labor were at the low end of expected rates but the quality was definitely there. We highly recommend the store and would go there again.

We redid our backsplash and they did an amazing job! Very pleased with service!! Great selection…read moreas well!

I LOVE the King's family!!! They are so friendly, helpful, patient, and encouraging!! Debbie was…read moreso helpful when it came to pairing tiles and helping me find what i was wanting and picturing in my mind!! I'm looking forward to going back when I get to do my kitchen!!

Great company to do business with. Did flooring (wood & carpet) thru out the whole house. They had…read morethe best pricing and were easy to work with, as our schedule was a moving target. But they made it all an easy process with great results. Would definitely recommend!

This company does not do a good job. They originally installed my hard wood floors but the seems…read moreraised up with warmer temperatures. I had them look at them and they told me it was normal and they would go back in the winter when the heat was on. They still do not look correct. Then, they gave me an estimate for replacing my floors that were damaged by water. They only replaced half of the wood in the estimate but would only take $200 off the almost $3000 estimate. Jo, the lady that answers the phones and schedules everything, was rude and unhelpful. I asked around about the company and everyone I spoke to said Jo was mean and hard to work with. I do not recommend this company.

Wonderful team, and friendly people to work with, really competent folks, they know what they are…read moredoing, just take their recommendation for your job/project and trust them. The work they provide is of great quality and their $$ rate is reasonable and very competitive, we are really pleased with their work. Their professionalism is clear, they completed our project 3 weeks ahead of their initial estimate, despite their fully booked work schedule!! Before you commit with someone for your floor project, contact these folks, they are highly recommended

Flooring by Design was awesome from start to finish! They were quick, professional, and great…read morecommunicators. They beat every other competitor's prices! Craig worked so hard to get my flooring in fast and make sure I was happy. His team worked fast and professionally to lay my beautiful new wood flooring! They all went above and beyond! Craig called and came by to make sure I was 100% satisfied with my floors! They did an amazing job and had wonderful hospitality! Look no further than Flooring By Design! I recommend them a million times over!! Thank you Craig and staff!

They go far beyond expectations. It made remodeling less of a nightmare...we knew we were in good…read morehands Every detail was handled with professional expertise. So grateful to the crew at F by D

Issac was great to work with.. Fair and honest pricing on a urgent carpet repair. He was able to…read morestretch it back out and it looks new.. Was also on time!

Ivan and Felipe were great! My wife and I cannot say enough good things about their work and…read morethoroughness. They arrived on time as promised and immediately went to work. The finished our entire house in two days and the LVP and carpeting were fantastic. Both were considerate, polite and extremely reasonably priced. Our carpet and LVP both came from Benton House Carpet. Regardless if you you order from Benton House or some other business, Issac's Carpeting is the way to go for installation. My wife and I would highly recommend them. We tipped them at the end, which not everyone does and which they did not expect, but they really deserved it.

We purchased a home in Johnson, Arkansas, built in 1997. Coyote Flooring originally installed the…read morefloors, so we hired them again to replace the carpeted areas with matching flooring. After the job was completed, we decided to replace the old MDF baseboards with new pine trim. During this process, we discovered that Coyote had removed the baseboards to install the floors, then reattached them before staining. This left an unstained strip of wood along the base of the walls, which the new trim does not cover. As a result, we now have to restain those areas before installing the new trim. Additionally, the boards are uneven, and there are noticeable gaps between the floors and walls. Overall, we found the work to be sloppy and unprofessional. We chose a different company, Juarez Flooring in Springdale, Arkansas, to finish the bedrooms, and the difference was clear. Their communication and craftsmanship were excellent.

Coyote Harwood Floors did an excellent job on my Mom's hardwood floors. We had great communication…read morefrom Jeff as well as a very competitive quote. Highly recommend!

My tile floored were cleaned exceptionally well. Great commnication and a real friendly family…read morefeeling. I am very happy with the suggestions knowledge/advice and product I purchased to maintain my grout lines. The product is amazing and so much better than the one I had. Hire them and you want be disappointed. This company takes pride in its work and pride in doing a great job with any floor...tile, carpet, vinyl, wood etc. p.s Great value/prices & their products are eco friendly and smell great!

Super easy to work with, and did a great job cleaning the carpet! Great communication, too. Would…read moredef use again the future