I initially left a positive review for Empire Flooring before any work was done because the…read moresalesman, Tim, was friendly and professional. He asked for a review and I assumed that based on his level of service in sales, that would carry through the entire project. Unfortunately, that assumption was dead wrong. Tim mismeasured our flooring, and the installers did not have enough material to complete the job. They had to leave the project incomplete with our home in disarray while more flooring was ordered. They kept trying to make us wait until the end of the week. We did not want to wait while the house was in disarray. I guess to get us to stop talking, they said that the installers would be back on Wednesday. I took time off so I could be present during the install, only for them to call me 30 minutes before arrival to say they couldn't come until Saturday. The contractor also asked us to sign completion paperwork, but we refused to sign anything until the job was actually finished. While I felt bad knowing they couldn't get paid until paperwork was signed, that's between the contractor and Empire. It's not the customer's responsibility. The contractor should know not to ask people to sign papers for work that isn't finished. The contractor should also ask permission before they get too comfortable in a client's bathroom. None of them asked to sit on our toilets and handle their business. That is very unprofessional of them. We repeatedly tried to reach Tim the salesman to resolve the issue. When he finally returned our call, there was no sense of urgency, despite the inconvenience we were dealing with. What's most frustrating is the lack of accountability. Instead of owning the mistake and trying to make things right, Tim attempted to shift blame. This situation exists solely because of improper measuring and poor follow-up. I now understand why Empire has so many low ratings. I would not recommend them to anyone.

After we decided on this company to put a new floor in our laundry room and kitchen; we realized…read morehow much of a scam this company really is! The young man came to do the floor in our laundry room. He worked by himself and started at 9:30 AM and worked until 8:30 PM. He was a nice young man, but he needed help. It was too much for him. He moved our utility wash basin to do the floor. When he put it back, it wasn't done right because when we turned the faucet on water poured all over the floor. We called empire the next day. They kept saying someone will get back to you. This went on for four days and now the fifth day, we still haven't heard from them. So it seems like we're going to have to pay a plumber to come in and repair what this young man did wrong. Because of this situation, we wanted to cancel the kitchen project. We had put down a deposit for both jobs. This company told us that the $1907 deposit will not be refunded in its entirety. They said that we will be refunded approx $527 of our money. My husband threatened to get a lawyer and and I threaten to write bad reviews on them if they did this. Later on that day, they made an exception. I want everyone to know what kind of company they are dealing with and what they think they are entitled to if you agree to have something done and then change your mind! You also should know that if something goes wrong they will not back you up! And then if you agree to have some work done and put a deposit down you will only get 1/4 of your money back. Beware of this company!!!!

Had a problem with one of the seams in the flooring they installed a few years ago and call to ask…read morefor a repair. They actual called me back and set up a time to make the repair the man spent an hour doing the job right and I couldn't be happier. Great customer service.

We bought flooring for my mom house. They were quick ordering it. Once it came in they were even…read morequicker getting it installed. Final product looks great. Thank you for all your hard work.

A company that bring the customer options. From color selection to sheen level Paul and crew will…read morefind something that you desire. Their knowledge of flooring and products brings ease to a customer. Eco friendly options along with dust containment our services that are included not extra. Promptness, quality, and attention to detail are great foundations to use Floor coverings International. Keep up the good work.

I can't say enough good things about Paul & his crew. Everything from advice in flooring choices to…read morethe timely execution of the project. He told us we could probably find someone cheaper but he was charging a little more because he wants to do a quality job. So glad we took the chance and went for his services because underneath our dirty carpets was an absolute treasure of a century old floor that was in dire need of absolute professionals. They didn't even leave one single scratch on the trim. I'm sure the job was a difficult one. There were nails & staple marks everywhere, but now our house looks so great I can't even believe it. To top it all off it only smelled in my house for one day thanks to his excellent choice of low voc product. In the end I really don't think we even paid more because we weren't charged extra for the little extras we did get like the spot that needed some boards replaced. Kudos to Paul & his crew they do great work.

We had a great experience with this family-owned carpet company - Denny, Matt, Daniel, and Peggy…read morewere all just wonderful! The installation was excellent (all baseboards remained perfect - no paint repair), pricing was very fair, and everyone we worked with was kind and informative. They were reliable, respectful of our schedule, and very careful with our home throughout the entire process. Highly recommend supporting this business! We refer them all the time - their years of experience are reflected in the end result.

I must say that I have never dealt with a nicer flooring company than Barefoot Carpet Company of…read moreArnold Mo.They are very experienced all around. From the attention and help you receive when you walk into their showroom until your flooring is installed. They clean up after the work is done and make sure you are happy with the job done. They are also very honest and prompt and never leave you hanging. You will get phone calls or text to keep you informed of any matters that arise. This is a family owned business and not a large Corporation. That has a lot to say about the excellent service and job well done. I would recommend this company to the White House.

These guys are amazing!!! Thank you Donnie you did a fabulous job on our carpet! Highly recommend…read morethis company we got lucky and just stumbled across their ad! Super duper work, and so pleasant to have in your home! Thank you Donnie, it was an honor to hire you!

From the owner: Flooring installation in the Saint Louis and surrounding areas. We don't sell products such as…read morecarpet, vinyl, tile, hardwood or other flooring products. We do sell excellent installation service.

We hired Matt to take up the carpet in our living room and hallway and replace it with over 500sf…read moreof porcelain tile that looks like wood. Matt even suggested using an epoxy grout to help protect it against wet puppy paws. Matt was on time with his estimated project completion and his communication throughout the process was really great. Who ever heard of a home improvement contractor who always gets right back to you? He always did. The tile is installed perfectly and we love it. We are already saving up to continue the job into the master bed and bathrooms, and Matt will be the guy we call!

From the owner: We pride ourselves in installing perfectly beautiful floors. We take the time to ensure that every…read moregrout line, every stagger and every edge is perfect. Not only are we competitively priced, we out perform every time with our incredible attention to detail.

The customer service was exceptional. Shaw couldn't get the color right for my carpet. Charlie and…read moreMark were extremely attentive and went well beyond what was expected to make it right. We also had a new ceramic kitchen floored installed. Great install; attentive, detailed, clean work.and friendly. Extremely pleased with customer service and quality of work! Would highly recommend Michael's Flooring.

Pleased with the product and the installers. Not please with the representatives in the store…read more Received an estimate, accepted it, and moved forward with the installation. Four times they have called identifying additional expenses; "Sorry, we forgot.". One addition was for a repair that could not be seen until previous layers of flooring were removed. The other three were careless mistakes. Very poor service.

They had a good assortment of carpet patterns that we didn't find elsewhere. And the local owners…read morewho helped us were very attentive.

From the owner: Serving St. Louis Since 1945, offering the best selection of area rugs in the Midwest.read more