We are truly happy with our decision to purchase our new carpet from Discount Carpet Warehouse…read more This selection was a very important part of our whole house remodel. We looked at all types of flooring for our upstairs. We settled on carpet, then started the search for a vendor we felt comfortable with. I stopped in on several retail outlets and of course the Big Box stores. Discount Carpet was one of the first places I shopped, after 3 months of comparison I still couldn't beat the consultation, concern for our needs and the price we were quoted by Discount Carpet. Israel was our consultation, patient and we'll informed. Israel came out and measured our upstairs at no charge. We worked well together through the entire process. From start to finish it was a great experience, we've already recommended them to friends and family.

Called for their free estimate and they charged me $35. Then they didn't call me back, so I called…read morethem. They were very rude and wouldn't give me the estimate or the square footage. I wouldn't recommend this company. Zero stars

Great from start to finish! Responsive, easy to deal with, and gave us time to do what we needed…read morebefore we were ready to install. Definitely recommend!

Contracted with LL Flooring located in Hickory, NC. Per the office manager I was required to pay in…read morefull up front, but LL Flooring would hold the funds until we had a final walk through and I signed off on everything being completed to satisfaction. However, I never had this walk through and ended up taking 5 days instead of 1 day, that appears to be due to LL flooring's lack of transparency and communicating with the installers. When I contacted LL Flooring they had already released the funds to themselves and the installers, they did refund for the material but said I would have to take labor refund up with the installer and have been completely unhelpful with this process where the installers have worked with me trying to get this resolved. Additionally, in the beginning I had requested carpet to be installed but was told I could wait until the flooring was almost complete to finalize this and when I went to finalize which was after they released the funds, LL flooring added additional charges and said the installers increased their cost that ultimately doubled the cost originally quoted. When asked about this Jordan said the quote was only good for 30 days however I was never told this nor did I ever received the paper quote despite asking for it to be emailed to me. I reached out to Ben, the store manager on multiple occasions and was told he was going to look into it and get back to me, I have not received any follow up from them. I have contacted this office multiple times and keep being told there's nothing they see in the notes and nothing I (the customer) can do, they refuse to provide me with any contact information above their store manager that continue to dodge my calls. Now that I have filed a complaint, calls from my phone to the store go straight to voicemail but not when calling from a different number. Basically, these two employees will tell you anything to get you to pay and once they've been paid they do not care if you have any issues. I do not like that you are unable to speak to the installers to confirm pricing and after all this, I question if Ben and Jordan are being truthful in their prices and quotes. I would avoid using LL Flooring at all costs, at least this location.

Ordered some indoor outdoor carpet that arrived in 3-5 days as expected. Unfortunately the adhesive…read morewas not there when we picked up the carpet but the situation was quickly handled and it was delivered by 9AM the next morning so our project was not delayed. Customer Service was very good.

Liar and snake oil salesman. Needed our whole house re carpeted. We removed the old carpet…read moreourselves. He told us it would only take off $1000 of the price. Every other carpet company told us $2000. He couldn't look me in the eye the whole time, which indicates a liar. He was $1000 more expensive than every other company we received bids from. Judging by his teeth an shabby appearance, I'd say he doesn't win many bids. DO NOT go to this guy for anything. Go with a reputable company that is not run out of a garage. Horrible person.