I have ordered from Floral Originals many times over the last two years. Their arrangements have been personalized for the event/person and every time the arrangements have been perfect! Their attention to detail and the kindness of the employees is second to none. I am a very satisfied customer - not known to any of the employees except as a customer who values their skills. read more

My brother and his wife sent me flowers following a surgery. The flowers are BEAUTIFUL and smell lovely! It is a rare thing to have flowers that smell good anymore!!! I am also impressed that they continue to look so pretty days after delivery! I am really impressed with these flowers. read more

Floral Originals - Florists Near Me - Lancaster, Ohio

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I ordered flowers for my mom for her birthday today.. Not only does it look no where near what is shown, no where near the amount of flowers and was arranged poorly, they argued with my mom ON HER BIRTHDAY about delivering them. Will never place another order through them again. No where near worth the $70 I spent. Should've picked up a Walmart arrangement. read more

I have used Floral Originals many, many times in the last 3 years and have never been more pleased. They are professional, and prompt. The store is beautiful and well maintained. This is definitely my go to Florist in Lancaster are read more

The lady who took my order over the phone was very rude. After I told her the name of the bouquet I wanted (from their own website) she didn't know what it was. She asked how much it was and I told her. But because it was on the lower range of the price scale she acted like she wanted nothing to do with me. Like I was wasting her time. When I mentioned that it was a rose bouquet and is featured on her site she tried to tell me that the prices of roses just went up and she couldn't guarantee the pricing. She tried to make me feel guilty because I didn't have the SKU number of the bouquet. She then led me to believe she couldn't guarantee that the flowers would be delivered on time. This order was places a week ahead of time. I will never do business with them again. read more

Awsome. The staff was excellent and 25% less expensive than their hoity toity competitor around the corner. They were happy to see me and happy to get me what I needed at a fair price! I've had the flowers for several days now and they still look fresh! read more

I was very disappointed with the service. I was an out of state bride trying to coordinate a wedding which isn't easy and with the stress of everything that went wrong with the florist just added to it. I only spoke with the owner and he was not very helpful with suggestions of what might look good with some of the flower I wanted in my bouquet. He lost all of our emails about the wedding flowers. Then the only weekend I had to meet the florist to review the flowers, he cancels on me a week before. The florist was very unorganized and not helpful with knowing what flowers coordinate together. read more

My husband and I used Floral Originals for our wedding in Lancaster and they did not disappoint! After looking at a few other places in the area, we we're very discouraged and learned about Floral Originals from a recommendation. Immediately I felt the staff understood my vision! Everyone was very courteous and the day of, everything looked beautiful! My bouquet was incredible and had parts of my dress in it! We are still getting so many compliments on our flowers! For professionalism and creativity, Floral Originals gets 5 stars! As a recent bride, I was thrilled with their service! read more

Placed an order for my son and daughter in law who live in Lancaster. 2 days later and it was never delivered. I left a message and haven't heard back from them. Very unprofessional!!!!!!! It was for their Anniversary!!!!! read more

I ordered a Christmas arrangement from Floral Originals online. I needed the arrangement to be delivered the next day. It was to be delivered to my parents that live just outside of Lancaster, within the same zip code. There was an $8.00 delivery fee plus a $2.99 service charge added to my order, bringing the total to $43.00. I did not hear from the flower shop on the day I placed the order. I received a voicemail the next day stating the order "is not enough money" and they "would not be delivering it". The road it was going to was "way out and too curvy". The voicemail stated they had tried to reach me the day I placed the order which was untrue. They did not try to call, they did not leave me a voicemail, nor did they email me. If they had, I could have had another company make the delivery for me. My parents have lived on this road for many years and I have had many arrangements delivered to them. When I spoke with the woman that called, she stated the order was too small for them to deliver and they weren't going to. Purchaser beware....if you need something delivered in a timely manner, you may want to avoid this company. I could have had something there on time if they had responded in a timely manner. read more

My parents were advised to use this place for funeral flowers for my Grandma, so following casket and service arrangements, we stopped by this place around 3 PM on Sat., 04/11/15. RUDE staff seemed bothered by our presence; no welcoming or greeting other than, "Take a seat and we'll be with you when we can." Staff acted like we were fools for asking for "wife" banner to be place on the arrangement because her husband previously passed in 2006. . . So?? She was still a wife for 48 years, wasn't she?? Maybe that's not floral or funeral protocol or whatever, but maybe just do what the customer asks since it's a very simple request? No sympathy, no "sorry for your loss" - nothing. AWFUL customer service; will NEVER be back. Arrangement was decent but not worth the hassle of dealing with such nasty people. read more

Incredible. That's the only word I can use to describe Dana and his team. My husband and I needed a florist for our wedding out in Lancaster, and neither of us really knew the area. When we came to meet Dana, he showed us a binder of beautiful but fairly traditional pieces. It didn't take us more than 30 seconds for us to describe what we wanted - a little more wildflower loo, but elegant and organicish - and Dana already had an incredible vision in his mind. We went through each item - bouquets, headpieces, center pieces - and he painted a picture of what he thought would satisfy our style and venue. The price was WAY lower than we could have ever imagined. So much so that we came back a month after we made plans to put in more orders for hanging arrangements and boutonnieres because the price was so far below our budget. They were on time the day of delivery and were easy to contact. They even sent me a picture of one of the ladies in the shop showing me how the headpiece looked on her the morning of my wedding and talked me through how to put it on over the phone. They were so caring and the pieces were INCREDIBLE. Seriously beautiful, and I had such high expectations for the flowers. We had a barn wedding, but I wanted the flowers to be amazing and they were. So much thanks to Dana and the team at Floral originals for making our wedding incredible. I still have a ton of the flowers dried in my home and I gave a bunch of them away to friends. In our wedding pictures, the flowers really make the venue what it was. read more