I switched my nail salons a few months back & absolutely love the Nail Lounge. I have tried…read moremultiple salons & I have enjoyed this one the most by far! They always get the vision that I want & put it perfectly on my nails! This location is also quite, clean & gets me in!

I went today to get my nails done and it started out okay. I was a walk in and they sat me…read moreimmediately! I loved that. I showed the tech the color inspo, nail art(I never do nail art), and the shape from my personal photos. I said I wanted my square nails to be a bit rounder than they were in the photos. I believe the tech's name was Sam, started working and she started cutting them down. From the pinky nail the length looked great, so I said to go on. We got to maybe the end of my first hand and I wasn't a huge fan and before I could do more, she started cutting the other hand. When I examined I said, "they are a bit shorter than I was expecting, but I may be able to make them work." Trying to be okay with it, and her response was very abrupt and said, "you should've said you didn't like them before I began." I was uncomfortable and tried to assure her I'd make it work. I put in an AirPod and grabbed my kindle to read so that I could just calm down. She starts the nail polish and the little design. I'll post it below. The design is a trident and she did it upside down at first. I said something about how I wanted it a different way, BEFORE she put the top coat on and she looked at me and said yet again, "you should have told me before I started." I guess in my head it's common sense I'd want the design facing up not towards me. She finished, I paid & tipped even though I though she was unkind and didn't listen to what I wanted, and left. I got in my car and bawled. They did not look how I wanted, AND she was snippy with me twice. I got home and had my husband call to see if we could get a soak off and refund because i was so unhappy. I had him call because hours later i was still really upset. My husband called and I couldn't hear what was happening but my husband was trying to say I felt I had to be agreeable due to the reactions of the tech. I asked him to hand me the phone & I explained everything that happened and how I did agree because I was snapped at. They said I could come back and they'd refund and do a soak off(that's important to know). I got there before the time they asked me to come(6:45 is when I got there. 7 is when they asked me to come back.) I was not late, and they said when I got there, "we can cut the tips off and refund you, or you can soak off and pay $15." So in other words if I wanted everything off they'd rescind my refund. So I took the option I'm assuming they didn't want me to take, and now I'm refunded & have no top tips on my nails. I'm frustrated with the lack of accountability and that I am the issue because I didn't speak up, even though I did and was snapped at. Anyway here's the photos of what my nails looked like after they were done & when they only cut the tips off so I could get a full refund.