I purchase parts here on a regular basis and the service, parts and availability is usually good. Perhaps the staff was having a bad day or they have changed employees because today the experience was horrible. I called this morning about a part for my car. The customer service over the phone was excellent. When I went in to pay for the part he arrived at 4:32 pm there was one person ahead of me. When I got to the counter the staff person was rushing and did not give me the same information as over the phone. He expected me to pay for the part and wait for it to come in to see if it is the right part. I said since you are in a rush to get out of here I will let you go. The staff person threw the keys to a co-worker and said let's get the "F" out of here. Of course they have lost me as a customer and that's why I'm writing this review on Google and Yelp. When I treat people with respect I expect to be treated with respect. All I asked is are you sure this is the right part. To tell me you don't know we will see when it gets here is unacceptable when I have to spend over $200.00. No way. read more

If I could do no stars I would do that. My husband called asking for a part some Asian answer the phone and was rude and told him "too much Spanish" he then gave the phone to someone else so again he asked about a part and the employee being so RUDE and Unprofessional asked my husband in Spanish that what year is his piece of junk/shit. My husband hung up on him. You don't do that your customers are your paycheck. We will never deal with this business ever again they all need to be trained how to treat their customers. read more

They have horrible unprofessional costumer service at this place i recommend Clark's auto or TRISTAR AUTO plus the prices are cheaper

I had a good experience there, good advice, and good prices. I was not sure if I needed a brake caliper or not, and they correctly told me that I did not. What I needed was a rotor. read more

Got the 1985 MR2 Motor Mount I needed these guys are the best. They speak Spanish and English, they have your old car and new car parts read more

I've called about five times today. Each time, someone answers with "Florence Auto, can you give me one second?" Then they put me on hold and hang up. Good luck trying to call and see if they have a part for your vehicle! read more

In the past- it's never really been a pleasant expense but recently it's been ridiculous! Wrong parts ordered, accusations of stealing even though we had clear receipts. Getting shouted and cursed at as if mistakes were on our end. Customer service was horrible in person and even bad on the phone! Trying to simply order parts for a car and pay upfront yet treated as though you're a horrible customer is really disheartening. Do not recommend and definitely will not be back read more

I just wanted to thank you guys! I came in for a battery today and these guys went out of their way to help me out with a reasonable price, for what seems to be a great battery. I was a bit hesitant, and genuinely surprised. So if you're looking for a good used battery this might save you a headache and some cash. Thank you again! read more

Never go to this place if you want good parts. They sale cheap parts that break. They sold me a part that wasn't for my car and as a result the part broke I didn't realize they sold me the wrong part so I took it back and got another part when it didn't work I looked at the receipt and the part was for a four-cylinder and not a six cylinder. When I showed them the mistake and tried to get my money back the guy told me it was a 50% restocking fee that is really steep when it's only a 20% restocking fee I agree because I needed the money and spent so much on my vehicle then the guy said you know what I can't do it sorry when I started recording him he curse me out. Never go to this place it's a rip off not only did they give me the wrong part it was a cheap part read more

I would recommend hitting this place up before going to a autozone or other chain stores . You will definitely save a little more.

worst parts store i went to poor customer support cheap parts low quality rude employers handle you as an stupid idiot

If you need it, they have it. That is the best description I could give of this business. Men who know their stuff. Their prices are a bit high but who wouldn't be willing to pay if they really need a part. The parking lot is very spacious. What I find unusual about this business is that it has two different addresses. I remember being thrown off while looking for it when my husband sent me on a part run. On Main Street their address is 7118 S Main St but if you're driving down Florence their address is 121 E. Florence. read more

See all

Trash..... Dont bother calling in, here's your result: "Hold one second"......... 10 minutes later you're still on hold if they didn't just disconnect the line. Plus they the actual parts are trash as well read more

Florence Auto Supply - This is their building - Auto Parts & Supplies Near Me - Los Angeles, California

This place sucks, do not buy anything from this place they sell you used parts for new ones. I bought a battery and only lasted 9 months So I took it back they service was rude and at the end they gave me another one come to find out 9 months later it was giving me problems so I took to O'Reillys to have it check and sure enough it was no good. I took it back to Florence auto parts and they gave me a hard time again they said they couldn't change it cause the warranty expired and I told them u just exchanged it 9 months ago for a defected battery and you guys are giving me another defected battery. At the end they told me they couldn't do anything to call the manufacturer. DO NOT BUY ANY BATTERIES FROM THEM THEY MIGHT BE ALL DEFECTED. Their service sucks read more

This place is always busy. Actually, I recommend you get counseling rather than call me personally. I accept the credit card. However, I do not accept the Amex Card. It seems to be more conscientious than other auto shops. read more

Bad customer service for senior citizens sold a bad starter, that had a crack in the housing I didn't have my reading glasses I inspected it at home and found a crack in the housing, called to return young man that sold it to me lied. When they went to give a exchange it was missing the nuts and painted black. Had to pay extra money. read more

horrible customer service. they have put me on hold over 5 times all for over 15min wait periods. terrible. terrible. terrible! read more

Terrible customer service! Wouldn't recommend this place! They leave you on hold for no reason aswell.

Don't go to this place unless you absolutely have to , terrible terrible service, don't call in ,all you'll get is "Hold please" and youll be on hold for like 15 minutes,I'm not this desperate,to many other options,to many other locations that show they appreciate my business. Not this place,never,I'll Uber before I waste any more of my time and money at this place. read more

Do not come here to resurface your rotors save your $$$ and headache. They don't calibrate there machine and my rotors are uneven or warped after coming to this place. I'm very upset my car shakes when I hit the brakes it never did that. I should of looked this place up and read reviews b4 just walking in and trusting these crooks who don't care for anyones property just $$. DONT TAKE A CHANCE GO DOWN THE BLOCK. I don't understand how they can b running a business like this and not care about your customers, look at all the negative reviews they don't try to fix anything. read more

The best auto p part in Los Angeles They have Part other do not have. Come early they always have long line out to the door

BAD CUSTOMER SERVICE !! Do not go here !!!!!!! They will fuck you over . They take from you . Parts fucked all up . They will sell you old parts and you won't be able to return them !!! Bad bad bad don't waste your time read more

No Star! Horrible service! Never spend your money at this horrible establishment. I purchased a part for my car and ended up not needing it. Tried returning part the next day and the man Steve at the counter tried to convince me the part had been switched or used. My husband purchased the part on Sunday and it sat on my desk until I went to return on Monday. This place is a scam. Spend that extra coin with O Reilly's or Auto Zone you have a better chance of the product being new when you buy it so that if a return is needed it won't be a problem. Pretty much I was sold a used part and when I tried to return it I was accused of using it! read more

This place is horrible! I called for a new alternator and was told they had it. Got there and the guy says he doesn't think they have it. He finally found it. My mechanic removed the old only to find that the new one didn't match. Took the new one back for exchange. They are supposed to open at 7:30am, but didn't open until 7:45am. Only one guy there who tells me that they don't have the right part and they need to go to Vernon to pick up the right part. So now I have to wait an hour for the guy to pick up the right part. I also don't appreciate the management watching everyone as if all customers are thieves waiting to steal their parts. They also need cross training because there is only 1 cashier (who doesn't get there until 8am, so how in the hell can you even buy anything at 7:30am?) Only came here because they are cheaper than Auto Zone. I guess you get what you pay for... read more

Another 0 Star for this place , Call this place and experience the worst customer service ever,it's a joke. They should just eliminate the phones for this place all together, Theyre favorite thing to say is " One second, please hold", word of advice ,don't hold!! Don't hold!!! Hang up. read more

There phone service sucks I called about 3 times each time got put on hold for over 10 mins each time wtf is going on you guys need to hire more people read more

Horrible customer service! Don't go here at all they give you a 7 day return or exchange it's a lie! I went to return a part I had purchased from them on Sunday (10/18) on Wednesday (10/21) because it detected my ABS light after i drove it for a few miles I went elsewhere to purchase the same part I put it on the car no issues so their part was the problem. I get there Wednesday telling them I want my money back I had my receipt and they said no we can give you a new part which I don't need because I already purchased it elsewhere they said take our part to them and get your money back from them how does that even make sense!! Horrible!! read more

Their phone answering skills are very horrible and poor most times no answer, hang up or put on hold for long periods of time you'll be really lucky if you get to speak to someone on the phone. Don't waste your time calling them mind as well drop in and get what you looking for.. on the other hand very good prices but they really need to work on that damn phone.. lol read more

If you calling and they tell you to hold don't Hold go directly to the store that will be faster for you to get any help. Prices are good if you a bussiness, just act like you One and you will get good prices! read more

There customer service is awful ( and it's not just me saying it read other posts) it's not they are unstaffed it's just the employees just don't seem to care about their jobs at all . I used to go here because they offer machine shop services and are located near me but after 2 bad repairs poor customer service. I won't bother again there are plenty of other machine shops that offer better prices just have to drive a bit further. read more

This place has some parts other parts stores dont have in stock at times, it's not a bad place. But the last time I take my rotors to get machined here FOR SURE. They only do a fast pass on the rotors, resulting in a poor job and consequently a noisy rotor. ON TOP of that, they don't take the time to hone the rotors after they machine them. read more

Called in the morning on my 2002 vw passat radiator. They had it ready on will call and ready. This is compete time biz, yet they have the inventory and reasonable $. Customer is not always right, if you think that, then go to PepBoys. read more

If I could give 0 stars I would. I went to get my rotors turned and after I installed them back on my car they were even worse than when I took them in. I went back and they "fixed" them but when I picked them up the Asian guy at the first computer on the left got mad because I got them turned again for free and said that I had to get new ones because they were too thin. They are the ones that left them too thin in the first place! Now I have to get new rotors because these guys messed mine up. Do not go here. They are rude and their prices are TOO high. This place sucks!! read more

Bad bad place to buy auto parts , NO parts returnable after 7 days, you better go to auto zone or any other place...!!!!

I recently discovered I had to replace the radiator on my '88 Nissan pickup. Looked online and found lots of different websites offering a wide range in price for a replacement. Florence had the best price. The estimated delivery was 7-10 days out. I received it in 4. Installed it over the weekend. No leaks! Thanks for making me a satisfied customer! read more

Great inventory, prices, and experienced sales staff! I needed a water pump for my car and they had it stock, OEM quality, cheaper than the internet and chain stores auto parts stores. The staff was experienced and knowledgeable! I will definitely come back here again to buy parts for my car! read more

My rating is based on the quality of work and customer service. I had my rotors resurfaced here. The cost was 7 dollars per rotor. That was fine. When I reinstalled them back on my car, my braking system made a horrible screeching noise. The sound occurred each time the tire made a full rotation. This only happened to the drivers side. I decided to go back to the shop and try and see what they could do about this issue. The person who assisted me blamed the noise on my caliper. He said that the noise was due to bad calipers. I advised him that this was a brand new vehicle and that the caliper were in good working condition. I asked him if he could at least resurface one of them again. He said no and that if I wanted to get them done again I had to pay. At this point I decided to leave the shop. I went to Toyota and purchased a brand new rotor. Guess what, problem solved. Screechie noise gone, no vibrations, no nothing. Moral of the story, do not go to shady parts place with horrible customer service and poor quality work. Buyer beware. read more

I should've read the reviews before going to this shady ass place. I had my rotors turned here and when I installed them I took a test drive in my car and the rotors were even worse then before. I took them back and they wouldn't own up to their mistake. Blamed it on me and told me that they were too thin even though it was a new car and the rotors had never been turned before. F*ck this place. REALLY bad customer service. There was one Asian there that seemed to be one of the supervisors, he was the worst of the bunch. DO NOT COME HERE. Save your money and go elsewhere. read more

I think the old ratings weren't accurate in depicting the service and parts. I really liked that Asian guy he was very knowledgeable and helpful when I made my purchase. The prices dont get better than here either read more

I called the Florence auto parts on Tuesday the 9th, this month at 10.31 a.m., to check whether they had calipers for a Toyota Camry. The gentlemen on the other end promised that they had them in stock but on arrival at the store, on main and Florence, the sales associates told me that they didn't have them in stock....lie number one, and I would have to make a special order... I did so and paid 153.80 for two front calipers and they promised a refund of 60 dollars if I brought the core parts This transaction took place without the store stipulating return policies and I assumed I would get a full refund in case of anything . However, on visiting a mechanic shop , the mechanic realized my rotors were the problems and not the calipers as I had been told. So, on taking the new ,calipers back to the auto part I was charged a 20% (...18.50 ) of the cost of calipers..., which to me is an outrageous fee...more like a day time robbery.. Why should the local government turn a blind eye on such business practices....which generates hundreds of thousand to such businesses while consumers are left without recourse .. read more