I purchase parts here on a regular basis and the service, parts and availability is usually good…read more Perhaps the staff was having a bad day or they have changed employees because today the experience was horrible. I called this morning about a part for my car. The customer service over the phone was excellent. When I went in to pay for the part he arrived at 4:32 pm there was one person ahead of me. When I got to the counter the staff person was rushing and did not give me the same information as over the phone. He expected me to pay for the part and wait for it to come in to see if it is the right part. I said since you are in a rush to get out of here I will let you go. The staff person threw the keys to a co-worker and said let's get the "F" out of here. Of course they have lost me as a customer and that's why I'm writing this review on Google and Yelp. When I treat people with respect I expect to be treated with respect. All I asked is are you sure this is the right part. To tell me you don't know we will see when it gets here is unacceptable when I have to spend over $200.00. No way.

If I could do no stars I would do that. My husband called asking for a part some Asian answer the…read morephone and was rude and told him "too much Spanish" he then gave the phone to someone else so again he asked about a part and the employee being so RUDE and Unprofessional asked my husband in Spanish that what year is his piece of junk/shit. My husband hung up on him. You don't do that your customers are your paycheck. We will never deal with this business ever again they all need to be trained how to treat their customers.

Jones Brothers is a minority owned, family business that been serving Los Angeles for 80 years! I…read morewas so impressed with their excellent cutomer service and reasonable prices! I needed brakes and roters and Gerald helped me get the parts I needed al a great price and connected me to a mechanic, Hector, who was able to install them-- all on the same day at half the price that I had been quoted all over the Westside! I would reccommend their servie to everyone!

Nice business. Limited parking in the lot but there is street parking as well. Doesn't take long…read morefor business to be done at this business. They charge 15$ per drum to turn them. It didn't take them long to do so.

Great auto body parts shop! After an accident, a friend referred me as an alternative to letting…read morethe body shop handle everything. I came here to replace a fender, headlight, corner light , and grille. I was pleasantly surprised that they had everything I needed at a very reasonable price and fast! I walked in that morning to order my parts and by that afternoon they had everything ready for me to pick up. Very friendly customer service and the guys seemed to be very knowledgable as I saw and heard them them help other customers in-store and over the phone. Would highly recommend this place! :)

This store has the best service I ever received at an O'reily store. I often come to different…read morestores to get parts for my car and maintain my car. I had a pretty tough problem and needed expert Advice. Manny went above and beyond to help me pinpoint the barrier I had, provided me with instruction on how to fix the problem, and got my car back to normal. Big shout out to Manny, truly a great employee, very knowledgeable, very helpful, and made me feel like a valued customer. Manny is the example on what customer service should be, and made me a loyal customer for O'reily! Thanks O'reily team and Big thanks to Manny for helping me out.

Came in here around 7pm looking for some Caliper mounting…read morebracket bolts on a Acura TL. The guy who "assist" us was pretty helpless. No knowledge or effort to try to get the part that the customer Need. Since they didn't have the bolt then we asked for any oil and filter promotions they had available. Guy quoted us 90$ with a 10$ discount for some Valvoline and a filter. Yeah, this store is pretty useless. Went to Autozone and got full synthetic oil, and air filter, and the oil filter for 50$. I even choose to come here before checking Autozone, but never again. I guess autozone is better than Oreally. I'll probably go to this store and catch this guys name and report his poor customer service to cooperate because that's just what do! Thank you Autozone!

This is one Oreilly location i can't stand. The customer service is ridiculous. Carmelo was on his…read morepersonal phone and gave my husband a dirty look when he requested help and was acting as if he couldn't put his phone down to give an answer and another team member by the name of Alex gave him a dirty look as well as if he doesn't belong in the store. It's employees like these that keeps this location under a four star rating. The reason I added a star to my updated review is because although you have team members with horrible customer service there are at lease three good ones that gives the store a good reputation. These team members are Jesus, Irma and Gonzalo. I totally appreciate their service and hope to always see them when my husband and I need to pick up something.

Representative Mike is rude and has no customer service experience from the way he treated me as a…read morecustomer. He's to busy on his phone.

My husband's favorite pit stop. It's not a time he isn't here. This time he introduced me to the…read morecashier's he deals with on a regular. Herman and Manuel we're their names. He let them know that I'll be picking up parts for him at times. They were very polite and I can tell that not only do they value their relationship ls with customers but they also build relationships with them. They take pride in the products they sell. Their prices are very reasonable as well. They would either rebuild a part for you or sell you a new one. They work hard and efficiently for you.

Very helpful and friendly staff. They are bilingual and really know their stuff. I bought the oil…read morefor my Camaro here and wad able to get the oil change at the other shop next door. Overall, I am pleased with their customer service!

Good customer service and knowledgeable staff. Prices are also good. They will track down hard to…read morefind parts.

My brother has been coming here for years.. he is always working on cars and he knows that he can…read morealways count on them to have what he needs... if they don't have it they will find it. I recently purchased a bumper from Auto Pro and got it in a couple of days and I couldn't be happier with my experience. They are super friendly and knowledgeable making it easy to find the perfect item. Smooth purchase!! . Highly recommended!

The manager is an older man he was quiet and helpful…read more The guards are polite as well , it was closing so he saw me my friend and my daughter to the parking lot on the side but not completely just kind of watchful eye. The younger workers had me laughing while helping me they were eager and had good energy. I appreciate the good service Autozone. The pic is of the classic MUSTANG 5.0 at the repair shop that shares a parking lot with Auto Zone I purchased Bars liquid seal which I wouldn't use again but yeah.

This location is well known for good customer service. Team members who work together to help move…read morea long line and efficient enough for each customer to leave happy. I couldn't understand why I received such disrespect and lack of empathy during my visit last night (July 25th around 9:15pm). Then it started to make sense. Each visit in the past was during the day. Last night my husband specifically gave instructions as to what part he would like picked up from will-call. When I arrived the line was quite long, yet I see about five young employees walking around, with two working the registers. I asked one of them if a customer had to stand in line to pick up an item from will-call. I stood in line only to be disappointed when I seen the item that was put on hold. I explained to the team member (which I found out later that supposedly she's under age) what it was specifically that my husband asked for. She dangled around on the computer as if she was looking for it but apparently very clueless. I decided to call my husband and put him on speaker phone to explain. Not only did the young team member stand there with a blank stare, her colleagues stood there as well as if they had no clue as to the car part being described. No one tried to get more information or to look for it. All of them stood there clueless and what hit a nerve is when one of them started laughing instead of assisting. I explained to my husband that the team was a bunch of youngsters who were clueless and could care less about his concerns and that we should try another location. (Gardena location). I also took a photo to share who these employees were with the intention of posting it to this review. I decided it wasn't a good idea and may go against Yelp reviewing policies. I went back to my car only to look up and notice one of the employees (slightly thick with long hair wearing a back brace) came out looking at all the cars on the lot. As I was leaving I rolled my window down under the impression maybe they found a heart to help out but instead when he noticed me he shouted out "You know she's under age right. The employee you took a picture of is under age. You can't take her picture". I wasn't sure what that had to do with their being unprofessional and my photo but as I said more than likely it's against policy so I didn't post it but filed it away in case it needs to be seen by management. We gave the Gardena location a call and spoke with a young lady named Regina. She spoke professionally over the phone and was very polite. She gave the service that we're used to receiving. She not only understood the description of the part my husband needed but was able to provide the part number. Which in actuality was two part numbers (7046 and RC85). My husband likes to support AutoZone but prefer to purchase from a location that's local. So he decided to give this location another try by calling and requesting the part for the second time and this time around providing the product number. He said they talk with him for a second, out him on hold then hung up. So moral of my experience, don't visit this location at night expecting professionalism. It's very disappointing but it's the honest truth. No customer is taken seriously by this set of staff.

Worst junkyard ever...... and waste of time. Like workers are lazy you only giving us two pictures…read moreof the vehicle basically baiting people just to go and pay entrance fee smh. You guys should learn from LKQ pick your parts they upload over 7 pictures inside and out of the vehicles. It's not first time I go to your yard looking for parts for my truck and once I get there I see a truck like mine but gutted from interior or me not knowing what color interior the trucks have ! Smh

Came by to find parts for my Camry. Joel was super helpful at the gate, helped me find a matching…read morecar and navigate the maze. Really appreciate him -- was able to get in and out quickly with his assistance. Great guy!!