Jones Brothers is a minority owned, family business that been serving Los Angeles for 80 years! I…read morewas so impressed with their excellent cutomer service and reasonable prices! I needed brakes and roters and Gerald helped me get the parts I needed al a great price and connected me to a mechanic, Hector, who was able to install them-- all on the same day at half the price that I had been quoted all over the Westside! I would reccommend their servie to everyone!

Nice business. Limited parking in the lot but there is street parking as well. Doesn't take long…read morefor business to be done at this business. They charge 15$ per drum to turn them. It didn't take them long to do so.

Great auto body parts shop! After an accident, a friend referred me as an alternative to letting…read morethe body shop handle everything. I came here to replace a fender, headlight, corner light , and grille. I was pleasantly surprised that they had everything I needed at a very reasonable price and fast! I walked in that morning to order my parts and by that afternoon they had everything ready for me to pick up. Very friendly customer service and the guys seemed to be very knowledgable as I saw and heard them them help other customers in-store and over the phone. Would highly recommend this place! :)

Nice location and parking was plentiful. It would be nice if the team members paid a little bit…read moremore attention to their customers. My hubby was waiting at one of the registers for help and no one said anything to him. One of the team members, instead of asking if he had been helped called the customer that was standing behind him. That wasn't nice but we just stood in line and waited. When he finally acknowledged my husband, that's when he asked if had been helped. Mind you, the store wasn't crowded. You can count the customer on a few fingers. Other than that the visit was okay.

The staff was very helpful & even double checked to make sure the had the part in stock and not…read morejust in the computer. When I walked in the part was waiting for me at the counter. Really helped save me time on my lunch break. Thanks guys!

This is one Oreilly location i can't stand. The customer service is ridiculous. Carmelo was on his…read morepersonal phone and gave my husband a dirty look when he requested help and was acting as if he couldn't put his phone down to give an answer and another team member by the name of Alex gave him a dirty look as well as if he doesn't belong in the store. It's employees like these that keeps this location under a four star rating. The reason I added a star to my updated review is because although you have team members with horrible customer service there are at lease three good ones that gives the store a good reputation. These team members are Jesus, Irma and Gonzalo. I totally appreciate their service and hope to always see them when my husband and I need to pick up something.

Representative Mike is rude and has no customer service experience from the way he treated me as a…read morecustomer. He's to busy on his phone.

My husband's favorite pit stop. It's not a time he isn't here. This time he introduced me to the…read morecashier's he deals with on a regular. Herman and Manuel we're their names. He let them know that I'll be picking up parts for him at times. They were very polite and I can tell that not only do they value their relationship ls with customers but they also build relationships with them. They take pride in the products they sell. Their prices are very reasonable as well. They would either rebuild a part for you or sell you a new one. They work hard and efficiently for you.

Very helpful and friendly staff. They are bilingual and really know their stuff. I bought the oil…read morefor my Camaro here and wad able to get the oil change at the other shop next door. Overall, I am pleased with their customer service!

Good customer service and knowledgeable staff. Prices are also good. They will track down hard to…read morefind parts.

My brother has been coming here for years.. he is always working on cars and he knows that he can…read morealways count on them to have what he needs... if they don't have it they will find it. I recently purchased a bumper from Auto Pro and got it in a couple of days and I couldn't be happier with my experience. They are super friendly and knowledgeable making it easy to find the perfect item. Smooth purchase!! . Highly recommended!

The manager is an older man he was quiet and helpful…read more The guards are polite as well , it was closing so he saw me my friend and my daughter to the parking lot on the side but not completely just kind of watchful eye. The younger workers had me laughing while helping me they were eager and had good energy. I appreciate the good service Autozone. The pic is of the classic MUSTANG 5.0 at the repair shop that shares a parking lot with Auto Zone I purchased Bars liquid seal which I wouldn't use again but yeah.

This location is well known for good customer service. Team members who work together to help move…read morea long line and efficient enough for each customer to leave happy. I couldn't understand why I received such disrespect and lack of empathy during my visit last night (July 25th around 9:15pm). Then it started to make sense. Each visit in the past was during the day. Last night my husband specifically gave instructions as to what part he would like picked up from will-call. When I arrived the line was quite long, yet I see about five young employees walking around, with two working the registers. I asked one of them if a customer had to stand in line to pick up an item from will-call. I stood in line only to be disappointed when I seen the item that was put on hold. I explained to the team member (which I found out later that supposedly she's under age) what it was specifically that my husband asked for. She dangled around on the computer as if she was looking for it but apparently very clueless. I decided to call my husband and put him on speaker phone to explain. Not only did the young team member stand there with a blank stare, her colleagues stood there as well as if they had no clue as to the car part being described. No one tried to get more information or to look for it. All of them stood there clueless and what hit a nerve is when one of them started laughing instead of assisting. I explained to my husband that the team was a bunch of youngsters who were clueless and could care less about his concerns and that we should try another location. (Gardena location). I also took a photo to share who these employees were with the intention of posting it to this review. I decided it wasn't a good idea and may go against Yelp reviewing policies. I went back to my car only to look up and notice one of the employees (slightly thick with long hair wearing a back brace) came out looking at all the cars on the lot. As I was leaving I rolled my window down under the impression maybe they found a heart to help out but instead when he noticed me he shouted out "You know she's under age right. The employee you took a picture of is under age. You can't take her picture". I wasn't sure what that had to do with their being unprofessional and my photo but as I said more than likely it's against policy so I didn't post it but filed it away in case it needs to be seen by management. We gave the Gardena location a call and spoke with a young lady named Regina. She spoke professionally over the phone and was very polite. She gave the service that we're used to receiving. She not only understood the description of the part my husband needed but was able to provide the part number. Which in actuality was two part numbers (7046 and RC85). My husband likes to support AutoZone but prefer to purchase from a location that's local. So he decided to give this location another try by calling and requesting the part for the second time and this time around providing the product number. He said they talk with him for a second, out him on hold then hung up. So moral of my experience, don't visit this location at night expecting professionalism. It's very disappointing but it's the honest truth. No customer is taken seriously by this set of staff.