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    Flores Pool and Spa Care

    4.2 (5 reviews)
    Closed 8:00 am - 6:00 pm

    Services - Flores Pool and Spa Care

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    Rancho Bernardo Swim & Tennis Club

    Rancho Bernardo Swim & Tennis Club

    3.8
    (31 reviews)

    Visited for a birthday party, parking can be tight if you have a bigger vehicle. Plenty of…read morechairs/loungers if you come in early. We did notice after 2 pm more people were coming in so it was a little harder to find chairs, few bathrooms around, playground and gym looked clean. Plenty of shade too which was nice. Lifeguards on rotation every 20 minutes. Overall, nice area.

    Our experience with this organization has been among the worst we have had with any business in…read moremore than ten years. The fundamental problem is that homeowners are required to pay dues whether or not they are permitted to use the facilities. Although the young reception staff have generally been friendly, our interactions with the administrative office have often felt dismissive, inflexible, and unnecessarily rude. Even the entrance, with its locked metal gates and restrictive atmosphere, feels unwelcoming for what is supposed to be a neighborhood recreational facility. For more than a year, I have tried to resolve a dispute involving outstanding dues for invoices and notices I did not receive. Because we were not using the facility, I had no reason to know that charges were continuing to accumulate. Once I became aware of the issue, I proposed a reasonable solution: allow me to begin paying the current dues while we worked out a fair arrangement for the disputed past balance. Instead of treating this as a genuine effort to resolve the matter, the office responded with a rigid, collection-focused attitude and refused to consider a practical compromise. We were expected to pay everything immediately while still being denied access to the facilities. A community association should make a reasonable effort to communicate with homeowners, provide clear and timely notices, and work constructively with residents who are actively trying to resolve a dispute. It should not use mandatory dues and denial of access as leverage while refusing to discuss a fair payment arrangement. We were not asking to avoid our responsibilities. We were asking for transparency, basic courtesy, and a reasonable path toward resolution. Unfortunately, our experience has reflected none of those things.

    Flores Pool and Spa Care - swimmingpools - Updated August 2026

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