Well, that didn't go well....
I met with Jesus a couple months ago and he was very personable and helpful in the beginning. This all changed pretty quickly. Last week, he did not show up. I assumed he was out for the Labor Day weekend. Not a problem, but I wish he would have let me know. He came to service my pool today. My cameras show he was at my house of a total of 11 minutes. he spent 6 in the back yard. He used the net to scoop out a few things, checked the chemicals and left. Then he emailed me a report which said that he brushed the walls and tile, checked the skimmer, inspected the equipment and skimmed the surface. I sent him an email asking him to call me. He called about 30 minutes later. I asked if he brushed the walls, he said no. I asked if he checked the basked. He said yes. I told him I took a picture of the full basket after he left.
After one or two minutes of me questioning him, he said "I am going to refund your money and end service". Then he hung up on me. We have not had any conflict with him in the past and our call this morning was not confrontational.
Something is wrong at Flores Pool! read more