As a veteran it is hard when the VA has to have my hearing aides for weeks while they are repaired…read more This wonderful company helps immediately with tepair for a very minimal service fee. They are kind and gracious. I am very grateful.

Went to another hearing aid provider recommended by widex who advised me that my hearing aids were…read moreso old if they broke would have to be replaced didn't have the parts to fix. Well one of my hearing aids was not working could see the wire was frayed. Saw Donald Kleindl and he replaced the wire immediately and the hearing aids are working. I highly recommend them. Honest and great service. If any more issues, they have my business.

My appointment started right on time, which almost never happens anywhere these days. They got me…read moreback for the hearing test fast and had me out the door before I knew it. No sitting around, no runaround. Dr. Sarah was great. She walked me through my results and put me at ease when she explained that the hearing loss I've got is normal for my age. That kind of straight talk goes a long way. If you're putting off getting your hearing checked, don't. This is the place to go.

My experience with Dr. Sarah Schlesser was above and beyond for taking care of my hearing issues…read more ALL of the staff were courteous and the office clean, bright and welcoming. I would highly recommend anyone who needs a hearing specialist to please contact them for a first class consultation with understanding and great communication. You won't be disappointed.

Very pleased with the courteous, professional service! I was able to get an appointment quickly…read moreand the equipment I needed

My 95 year old mother needed a hearing aid so she went with a friend to Decibels. She is blind in…read moreone eye and half blind in the other so we felt that getting professional help was necessary. The cost of the heating aids was $3,000. We were told that there is a 30 day trial period and a $350 charge to replace a lost hearing aid. Unfortunately, my mother lost one hearing aid during the trial period. When I called them about the list hearing aid, they said it would be about double that amount. After I told them that was unreasonable, they said that they would charge her $350. The hearing aids cost $3,000 and that seemed reasonable. I was led to believe that the payment of $350 resolved the lost hearing aid issue -- but it didn't. That was clearly a deceptive business practice. She tried a second set of hearing aids, but they were too small, and they would fall out of her ears. So she returned them. At that point, she was out of options. An over the ear type would not work because she can't lift one arm over her shoulder. When my mother said she'd like her money back, she was told that she'd get only $1,500 back. They gave her one hearing aid, but what good is that? They said my mother signed the purchase agreement and it stipulated that she'd get only half back. They claim that the contract says the $350 pays for a replacement but she's still out $1,500 plus the $350. But ask yourself, would you expect a 95 year old, nearly blind woman to read the fine print in this contract? None of this information was mentioned to me or to my mother. The sad part is that now that my mother got burned by this company she's not interested in looking for another hearing aid. My advice -- STAY AS FAR AWAY AS POSSIBLE FROM THIS COMPANY.

I had a great experience at my check-up The initial greeting…read moreby the receptionist was with smiles and created a pleasant atmosphere, and was helpful in scheduling my appointment without the holding and delays that became common elsewhere. The Doctor did a thorough evaluation and cleaning of my current hearin aids, as well as an examaination of wax build up in my ears. He was very patient and complete in helping me reset my phone to provide maximum efficiency. With two locations and their professionalism and expertise I can highly reccommend this office. Gary Sanders

I stopped on the office without an appointment and they took care of me right away. So thankful…read morefor their help and understanding. I've been visiting from California on a longer than expected stay and needed the wax ring replaced. She didn't have one but was able to cleanup this very tiny thing.

I needed new hearing aids , the first set did not work for me. They ordered a different hearing aid…read morefor me which has worked great. The Lely office is great. Shey gave me an excellent hearing test and adjusted my hearing aids to fit my needs. There was zero problems in returning the first set and getting the new ones. The follow up by Shey has been great as she makes sure the hearing aids are doing what they are suppose to. Tim runs the front office and makes sure all your problems and needs are taken care of. If you need hearing aids this is the place to go ,

73 yo white male. Severe loss in left hear & Jerrid in Mesa Clinic nice enough to hook me up with…read moreHearing Aids & continues to see me for follow-ups.

My review is one star because I was told my appointment had to be rescheduled because Dr Duran…read moreneeded to be out of the office that afternoon. The receptionist said she would reschedule my appointment when I dropped by to pick up my hearing aide supplies, which happened to be at the time of my canceled appointment. Dr Duran was indeed there and someone else had been given my 2:30 appointment. If I had been told there was a schedule conflict, there would be no problem, but I was lied to twice. I've found Dr Duran to be a very competent Audiologist, but there is an office/ scheduling problem, honesty problem. Having an appointment takes a big chunk out of my day, in addition to driving in the crazy traffic. I expect respect and honesty, not underhandedly giving my appointment to someone else. JL

Overall, I have been so impressed with the healthcare providers with whom I have come in contact…read more Gulf Coast Audiology, featuring Dr. Drianis Duran, is no exception. I am acutely aware of when I am being rushed through an appointment because the provider, understandably, has a lot of pressure due to the nature of the work. Dr. Durand is no exception as far as a total commitment to her patience is concerned. As far as taking an active interest in providing the best care possible, she is a notable exception. dr. Doran spent an incredibly patient amount of time with me, and while I was in her care, the only thing I felt that matter to her was my betterment. Dr. Duran is warm, personable, professional, competent, and 100% dedicated to the welfare of her patients. It is with a complete degree of confidence and a complete lack of hesitation that I recommend Dr. Duran and Gulf Coast Audiology as the best healthcare provider in southwest Florida to preserve the health of one's hearing. She and her staff are AMAZING! En adición, ella habla español. What a find for me, her current patients, and her future patients!

Just want to say how wonderful Sarah is at Miracle-Ear on Thomasson Dr, Naples. Not only was she…read moreextremely professional and kind to my mom who has parkinson's disease and who is hard to understand she took the all the time needed to evalute and fit her with proper hearing aids for her needs. She also recomened a Dr. to have her ears cleaned out, and boy was that incredible, she could not hear out of 1 ear for a long time, unfortunately we thought she had hearing loss due to parkinson's but never thinking they need anything more. Thank goodness she recommend that Dr. Because they were extremely clogged and by having them cleaned out she could at least hear something, she still requires hearing aids but, this makes a huge difference. Sarah, went above and beyound helping us out. I would highly recommend Sarah for all your hearing needs. THANK YOU!!!

I wish I could leave more than 5 stars! I highly recommend this office! Excellent service, quick to…read morehelp me, they actually squeezed me in! I could not be any happier! Big big thankyou!!

Great doctor! Really listens to your concerns! No waiting/ really well run office! Not terribly…read morehard to get appointments.

As a current patient of Dr Steven Bello I showed up for my appointment 15 minutes early. I had…read moreanswered several text message reminders with a "yes" I would be there. At the reception counter I was informed Dr Bello had a "medical emergency" today and that I had received a voice mail of this fact one day earlier at 9am. I replied no voice message had been received and also showed her a 7pm reminder text of my appointment from that very previous night. Receptionist then doubled-down on the lie about the a voice message and dismissed the 7pm robo-call as irrelevant. Unprofessional treatment of this sort by a medical professional is never expected. But it is a good reason to fire them. Good luck if you stay with this office.