Very pleased with the courteous, professional service! I was able to get an appointment quickly…read moreand the equipment I needed

My 95 year old mother needed a hearing aid so she went with a friend to Decibels. She is blind in…read moreone eye and half blind in the other so we felt that getting professional help was necessary. The cost of the heating aids was $3,000. We were told that there is a 30 day trial period and a $350 charge to replace a lost hearing aid. Unfortunately, my mother lost one hearing aid during the trial period. When I called them about the list hearing aid, they said it would be about double that amount. After I told them that was unreasonable, they said that they would charge her $350. The hearing aids cost $3,000 and that seemed reasonable. I was led to believe that the payment of $350 resolved the lost hearing aid issue -- but it didn't. That was clearly a deceptive business practice. She tried a second set of hearing aids, but they were too small, and they would fall out of her ears. So she returned them. At that point, she was out of options. An over the ear type would not work because she can't lift one arm over her shoulder. When my mother said she'd like her money back, she was told that she'd get only $1,500 back. They gave her one hearing aid, but what good is that? They said my mother signed the purchase agreement and it stipulated that she'd get only half back. They claim that the contract says the $350 pays for a replacement but she's still out $1,500 plus the $350. But ask yourself, would you expect a 95 year old, nearly blind woman to read the fine print in this contract? None of this information was mentioned to me or to my mother. The sad part is that now that my mother got burned by this company she's not interested in looking for another hearing aid. My advice -- STAY AS FAR AWAY AS POSSIBLE FROM THIS COMPANY.

I didn't think Dr. Kane was up on the latest techniques, he took too many vacations and told me…read morethat I needed a doctor at a teaching hospital. I wouldn't recommend him

My family & I love Dr Kane. Great doctor and very personable.read more

Great doctor! Really listens to your concerns! No waiting/ really well run office! Not terribly…read morehard to get appointments.

As a current patient of Dr Steven Bello I showed up for my appointment 15 minutes early. I had…read moreanswered several text message reminders with a "yes" I would be there. At the reception counter I was informed Dr Bello had a "medical emergency" today and that I had received a voice mail of this fact one day earlier at 9am. I replied no voice message had been received and also showed her a 7pm reminder text of my appointment from that very previous night. Receptionist then doubled-down on the lie about the a voice message and dismissed the 7pm robo-call as irrelevant. Unprofessional treatment of this sort by a medical professional is never expected. But it is a good reason to fire them. Good luck if you stay with this office.

I've worn a hearing aid for about 40 years....7 different hearing aids through the years, with 7…read moredifferent audiologists. I feel confident that the new aid, that was ordered (after testing), will provide the capability that I require. This office was knowledgeable and explained answers to my questions.

Another fabulous experience. Dr. Magardino is a caring and thorough ENT. The staff is friendly…read moreand welcoming.

Find someone who cares and is actually on time for his appointments. There is no reason that every…read moretime my grandmother is in there for an appointment that he is at minimum an hour behind. When it was brought up he told her "You could find another ENT, but good luck because a bunch just retired.". Is that any way to treat your patients. Naples ego at it's best!

I really liked the doctor and felt good about the medical care, but the front office experience was…read morefrustrating. As a new patient, my first two appointments were cancelled because the office had the wrong phone number and said they could not confirm with me. I can understand that happening once, but having it happen a second time was disappointing. When I went to schedule my follow-up, they initially tried to schedule testing on one day and the follow-up visit the next. I asked whether both could be done the same day so I would not have to pay two separate copays, and they were able to accommodate that request. I appreciated that, but it left me wondering why that was not offered upfront. Overall, I would recommend the doctor, but the scheduling and front office process could use improvement.

Went to see him on Thursday for a blocked ear. He prescribed two meds. When I went to pick them up,…read moreboth the pharmacy and Insur. Co. questioned the dosage. I called and left detailed message at Hill's office Thursday PM. It is now Monday and still no response. I still haven't used the meds. Sometimes a Dr. is only as good as his support staff.

Stay clear of these scammers who pray upon the elderly! Auditory Associates uses delay tactics to…read moreavoid providing satisfactory results to their elderly customers and then hide behind this delay (that they created), claiming their hands are tied because too much time has passed! Sadly my 84 year old mother paid over $7,000* to this company for in-the-ear hearing aids. What she received was ill-fitting and poorly performing hearing aids that were unusable. Despite my mother's repeated attempts (7 in-person appointments with Yoelkis Valdes and multiple telephone calls over a 7 month period), to rectify the situation, she was repeatedly told that she needed to "adjust" to the fitting changes, and that "in time", her brain would adjust to the hearing aids. This was simply not true and the so-called adjustment never happened as promised. This process of adjustment and subsequent waiting as instructed by the people at Auditory Associates was simply a veiled attempt to delay the window that my mother had to return the product! When my mother asked for them to either return her money OR provide her with a similarly priced over-the-ear solution, the only solution that regional manager Damian Ferrone was willing to offer was to re-make the product and start the entire maddening process again! That is the definition of "insanity" - doing the same thing over again and expecting different results! My mother acted in good faith, tried repeatedly to resolve this matter with their on-site staff, who pushed back and delayed, then hid behind the defense of timing, and claimed that my mother was "outside of the window" that she could return the hearing aids. She paid $7,000 to these unscrupulous people who left her with hearing aids that do not work and are useless. *Don't even get me started on the outrageous pricing of the products this place sells: claiming that the retail price for the hearing aids was nearly $15,586 and they were so generously giving her a "discounted price" of $7,000! What a bargain! What a deal! More deception! Simply put, these people pray upon the weak and take advantage of the elderly -- taking their hard earned savings and hoping the poor victim will simply give up and go away. Stay away. Stay far far away!

Auditory Associates did an excellent job restoring my hearing. Megan was attentive to my needs and…read moremade sure the aids I received were working in an excellent way. I heartily recommend Auditory Associates.