Scheduled an HVAC tune up with them. Not sure if they did anything to tune up my system because all the technician did was take some measurements/readings and looked inside my unit. There was no tuning of anything. I knew the special ($49 for a tune up) was too good to be true. read more

I wanted to leave a 5-star review because the technician was courteous, but unfortunately my overall experience with Florida Home A/C was extremely DISAPPOINTING which leaves me giving a 1 star review for Florida Home A/C just for showing up a day later than i called. I was charged approximately $524 to clear a clogged condensate drain line, despite being enrolled in the company's monthly maintenance plan. After speaking with several HVAC professionals afterward, I learned this is generally considered a straightforward repair and that the price I paid was far higher than what others would have charged. My unit is New and only 2 years old and under warranty. What concerns me most is that I was never provided with an estimate or quoted a price before the work began. The technician (Matthew K) (invoice# 21676247) diagnosed the issue and proceeded with the repair without explaining the cost or obtaining my approval. Had I known the total would be over $524, I would have declined the service and obtained another quote. In fact, I later discovered that another reputable HVAC company would have completed the same work for a fraction of the price. After I contacted customer service, Krystal F. acknowledged my concerns and promised that an $80 credit would be applied to help resolve the issue. I waited more than three weeks and followed up multiple times, only to be told that management had decided not to honor the promised credit. I also requested to speak with a manager, but my call was never returned. The lack of upfront pricing, the excessive charge for what appears to be a routine service, the failure to honor a promised credit, and the poor communication from management left me feeling extremely disappointed. As a customer, I expect transparency before work is performed and for commitments made by customer service to be honored. Based on this experience, I cannot recommend Florida Home AC. I encourage anyone needing repairs to request a written estimate before authorizing any work and to compare pricing with other HVAC companies first. read more

The worst company I have ever delt with. Brought a complete Air conditioning System and had to call 3 times within 2 years for the complete system shutdown. Would not answer calls. Had no air in June and just for 3 weeks and it took a week to order the part. I have never hear one person that knew of Florida Home Air say anything good about them. My system is brand new and paid for and I have to now install a completely new system from another HVAC company. read more

Called late Monday afternoon for an emergency AC repair and was given a 4-hour service window. After waiting over three hours in the heat, we received a call from the call center saying they were unable to locate a technician. We rearranged our evening and waited for nothing. Very disappointing experience and extremely frustrating, especially given the urgency of the situation. read more

Literally just trying to get our quote for a new unit through Lowe's and they're not giving it to us. For whatever reason it takes more than 2 weeks for it to go through the financial department to give the quote and still nothing. read more

RUN...no Sprint!!! I am extremely disappointed with the service my parents received from Florida Home and Air (FHA). In July 2024, FHA installed a YORK AC system for my father--a dedicated 30-year veteran--after he inquired about our positive experience with a previous install 19 years ago. Sadly, I now regret that recommendation. By December(6mo later), the blower motor failed. Despite the system being under warranty, my father was charged $1,500 because FHA didn't have a certified YORK technician to perform the repair. To make matters worse, the blower part took 3 to 4 weeks to arrive. My parents are 79 and 84 years old--living without heat during that time was unacceptable and potentially dangerous. Fast forward to July 17, 2025--I received a quote from FHA for $28,000 for a RHEEM system. It was dropped to $18,000 with the promise of a $2,000 tax credit, which I later found out was completely false after doing my own research. The "top-of-the-line" RHEEM they offered was mediocre at best and didn't qualify for any tax credit. FHA didn't even know what specks were needed for the credit. (I realized that when I met w the other AC companies.) Even worse, FHA requires you to sign a waiver stating that if they damage your floors, drywall, or carpet, the homeowner is responsible for the repairs. That alone should be a major red flag for anyone considering their services. Needless to say, I cancelled my contract and walked away. I've since received honest, professional quotes from both Thigpen and A&W, and their service and transparency were night and day compared to FHA. Bottom line: RUN! Don't trust them. Don't be fooled by big promises or flashy presentations. Florida Home and Air is not a company I would recommend to anyone. read more

Florida Home Air Conditioning - Unbelievable it's okay to mess your home up acknowledgement form. - Plumbing Near Me - Jacksonville, Florida

Unfortunately, it was time to replace my hot water heater having just done it seven years ago last month. Not looking forward to the expense or the process., I was extremely happy with the handling of the installation by Jim. First, Jim's attention to detail to ensure that my home was respected was of the utmost value! He took his time to ensure that every step was completed meticulously and he cleaned up any debris that was developed as a result of this installation. Jim's professional demeanor, and his explanation of what he was doing was greatly appreciated. He spoke to me in a manner that was educational so I understood the dynamics of the new water heater and how the process worked. He did not dummy down the information rather insured a proper thorough understanding. Florida home air-conditioning should be very proud to have such a client centered professional represent their organization. The new hot water heater Was professionally installed by a pro. I definitely got my moneys worth with this installation and unit. The value definitely was meet consider considering the cost. read more

Florida Home Air Conditioning - Plumbing Near Me - Jacksonville, Florida

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After reading several comments I see a pattern here that cannot be denied. My 89-year-old father purchased a new unit from this company and also bought their "maintenance upkeep" plan at a monthly cost. The unit has been nothing but problematic and every time they come out, they tell him whatever part needs repair is under warranty, however they never leave without charging an outrageous labor fee for the repair! One. I do not like that this company may be conducting negligent business practices against an older population. Two. If new equipment needs constant repairs that is a sign of a larger problem. I am reaching out to the manufacturer of the product today to request an install inspection followed by a call to the Florida AG office to ask them to look into this company. Reaching out to them directly seems to get you nowhere. read more

I originally gave Florida Homes Air Conditioning a great review after buying my first AC unit from them. But my recent experience has been a complete disappointment. When my AC stopped cooling, their technician said the blower motor was under warranty but quoted $1,224 just for labor. I paid a $300 deposit. Only minutes after the technician left, I called to cancel -- and that's when the troubles began. I've called five times, left multiple messages for supervisors, and even tried canceling online -- there's no way to do it. Despite my immediate attempt to cancel, they still charged my credit card. Their invoice says you must cancel by mail or telegram (yes, a telegram). This company hides behind outdated, obstructive policies that make canceling nearly impossible. Once they have your credit card, getting your money back feels like a fight you can't win. Think twice before doing business with them. read more

Florida Home Air Conditioning - Plumbing Near Me - Jacksonville, Florida

SHADY COMPANY If you are in need of a new AC system or just a repair, I strongly suggest that you steer clear of FLORIDA HOME AC. They are shady and do not stand behind what the customer is being told. I had my system installed in September of last year. The sales rep made it sound like he was giving me a reduced price (which it still ended up being over 14k). I agreed to the price thinking that I would get the state tax credit for installing an high energy efficient system. After the installation JEA told me to contact the company that installed the unit to find out about the credit. Long and short of it was that the sales rep used my tax credit to reduce the price of the system without my knowledge. Not such a great deal anymore. Most recently I had them come and do the first tune up to make sure all was well. My roof had been replaced and I was concerned about what may had fallen inside the condenser. The technician said there were some nails and leaves in the bottom burn the nails were not touching anything. He never said anything about what it would take if he cleaned the inside out. The very next day a young man with the lawn service blew leaves and such out of my back yard. In doing so he blew a ton of dirt and leaves directly into the condenser. I was concerned and called Florida Hone AC, explained what happened and told them it needed to be cleaned out. I was told that it was an easy fix and there would be no additional charge for the service. When the technician arrived, he looked inside the unit and told me that he could not clean the unit out for free as he would not get paid. He advised me that it would cost $200 to clean the unit out. We bantered back and forth for a few minutes and he said he would find out what he could do. He sat in his van for some time and when I walked out into my garage, he backed out of my driveway and left without saying a word. This outfit is nothing but bait and switch. I know it is not their fault that the lawn guy made the mess, but the point is I was told one thing by the company and another by the technician. Had I been told it would cost me $200 to do the cleaning I would not have scheduled the service call. No one ever said a word about the cost to clean the condenser until the technician was in my house. BE AWARE!!! read more

they Overcharge for Freon to the tune of 600 dollars per pound. had an ac with 10 year parts and labor. system went out a 4 years, cost 2700.00 for repairs. ??? read more

Bought two new AC systems two years 20 months ago and the were not properly installed and have had nothing but problems. Now the compressor has failed and I have been without AC for 11 days. Mr Taylor refuses to return my calls or take action to fix this situation. do not use this company you will regret it. read more

Adding to review from Wednesday 10/22/2025. Had a plumbing supervisor show up yesterday. No one gave him any job description. They took no pics at inspection last Friday. He had nothing he needed. Appointment made to return today between 10AM and 2PM. NO SHOW NO CALL! Called call center at 2:30 PM and was told work ticket CLOSED OUT! No one has been here. As allways call center refuses to allow you to speak with the local branch. A Company policy to avoid direct contact with customers! I received copy of work order today. But NO WORK PERFORMED. Left message with Sylvia a customer suport rep given by Florida Home A/C as a contact in response to previous review. Aa allways only voice mail that did not give a name. More ways to dodge customers. Looks like complaint to Florida Consumer Affairs will be filed today. read more

We set up an appointment through Home Depot. This company called telling us to not use the field rep and order directly through them because the "have the lowest prices in the country" and said we should pay them directly. Super scammy style of business. Home Depot should find a better vendor for their AC work read more

I have been waiting for over a week for a manager to call me to resolve the issue of my HVAC unit that is just over a year old. The technician did not diagnose the issue properly and I have made MULTIPLE calls to get this resolved. The people on the phone are very nice but have no power in getting a manager on the phone. If the GM Mr. Taylor is reading this, I would like a call ASAP. read more

Predatory and obvious scam company. Used Lowe's to have my HVAC tuned and got cancelled on three times before a tech came out. The guy says the refrigerant is low and quotes me above 500/lb. Check anywhere in the states and you won't find pricing above $150/lb. Then tries to say i need a chemical treatment for the line, I ask him to check with a shop vac first and low and behold the line is completely clear and doesn't need the $175 chemical tab which costs $20 bucks as a store. DO NOT USE THEIR SERVICES. If you have a tech at him right now reading these reviews pay him for the labor and tell him to kick rocks. Everything about this company screams cheap sales. read more

DO NOT TRUST THESE PEOPLE. Equipment is OK. Customer service is a complete failure. Sales team is 'misleading' to the customer, promising services that are not honored, honesty is not their way. Was told a service period was included in the sale and installation of a $11,000 dollar unit. Installation was in August; we had freezing temps, and we called for an inspection of the new, expensive equipment, as notifications were being sent through our newly installed 'smart thermostat' only to be told the salesman mislead us and there were no services included in the $11,000 price tag. Bait and Switch. They had a technician arrive to do the inspection a check to make sure winter icing had not done and damage to the new equipment. He introduced himself and proceeded to ask me to sign an invoice and a $159 charge to check it all out. Got his supervisor on the phone and she said the salesman wasn't honest and there was no warranty, two-year service plan (the lie told to close the sale) or any kind of maintenance on a new system. Second phone encounter had the same results. A promise made, that there was indeed a service plan with the new system. Broke that promise and customer ghosted. They called just to BS us some more. DO NOT do business with these people. NO customer service. All they are after is the money, after they got it, screw the customer. They are NOT honest and will screw the customer. read more

Florida Home installed a new system in December 2024. The city inspector failed the permit because the circuit breaker was the incorrect one for the system. I was told in Dec they would be out to fix it. It is now May and I have had several appoints where no one showed up and the one time they did they did not have the correct breaker on the truck. The system froze up in Jan with the extreme cold and hasn't been right since. Again it May and I've had a series of no show appts. Additional Florida Home charged me for a new pad even though they used the existing one. I wish I had gone somewhere for my new AC system. I've paid alot of money for the system and now I am going to have pay an electrician and another company to service the unit. Also I am going to have to contact the city Inspector myself and schedule another inspection. read more

Cant Get these people on the phone! They took my money for a part on the 15th of October. Now its the 28th and get no one on the phone except an operator. abs no call backs. read more

These are con men. They tell you things you don't need. Their price is way too high. They're very slick. Avoid this place like the plague.

We contracted for a 5 ton, then at install they pressed me to re sign for a 4 ton. But not only is the 4 ton undersized, they didn't do the float drain right, a wire was loose, and the TXV bad. The technicians misidentifed the issue, the management won't call me back. Day 5 no AC. Zero stars just go without AC, it's cheaper and less frustrating. read more

very very disappointed with this company,customers mean nothing to them,they failed me at least 3 times if not more,they don't show up they don't call even after I called them many times. I DO NOT recommend them to anyone!! read more

Zero stars... we purchased a hot water heater from Lowes in March 2023 and they let us know installation would happen through Florida Home Air Conditioning. We were not aware of the scam until the "professional" showed up and quoted $2234 for the project, then offered us a discount of $234. A year and a half later, the AOSmith hot water heater is rusting due to dripping water and we learned from AOSmith the wrong materials were used for install. It's not installed correctly. Now, Lowes is saying we need to pay an $89 trip charge for their plumber Hamilton to come and take a look. We cannot get Florida Home to return our repeated calls. So disappointed and our neighbors told us we got scammed! I've opened a Complaint with Florida Attorney General's office. https://legacy.myfloridalegal.com/contact.nsf/contact?Open&Section=Citizen_Services read more

Outstanding service, after explaining my situation my service time was confirmed and they showed up actually earlier that expected, technician was awesome, Was a little pricey but I was up and cooling in no time . If needed Florida Home AC will be my first call. Great job and thank you read more

They do not have good people and do not care about their customers. I want to write this review to share the terrible situation we are having now. My AC broke down on Monday (Aug 5) perhaps due to power surge from the storm. I have this package unit installed by Florida Home AC a couple years ago. So, I called them and requested a repair service. On Tuesday, a technician came around 3:30pm, claimed that it must be the thermostat. After proving himself wrong, he left without further diagnosis. On Wednesday, a different technician came and discovered that the compressor is bad. The total cost is roughly 3.2K including a surge protector. My wife paid half of the cost. On Thursday, the technician try to install the wrong compressor, luckily my wife stopped him and he went back to pick up the right compressor and installed it. But he said, I need a new valve to finish the repair. Anyway they insisted me to pay the remaining balance on that evening. I paid. On Friday, I have a text message saying that the technician is on the way. After waiting for the whole day, the technician did not show up. I called the office 4 times, they finally told me they ordered the wrong part. I have to wait until Monday. If they called to let us know, my wife and I could be going to a bookstore to cool off. Instead my wife and I are waiting in the steamy hot house. The first technician is not good, and the office ordered the wrong compressor and then ordered wrong parts. The office showed no courtesy to call. The temperature has been in high 90s in these days. My wife and I retired. Luckily, we are still healthy, people can die under such heat. It is my hope they will show up on Monday and finish the repair. Update: On Monday, I got a text message that I have been scheduled for 12-4PM. No one showed up, no one called. I called the office, no one is able to give me an answer. I called the quality manager, no one picked up the phone. Today is not too hot because of the afternoon rain, I will survive another day. read more

Very disappointed and plan on using a different service going forward. I had an appointment from 8am to 12 on Monday. No one showed, no one called not a word. I call Monday late afternoon and get the BS apology, schedule another appointment for Tuesday morning, 8 to 12 window, get a call at 11:30 they are "running late" okay, by 3pm I am getting annoyed, but then get a call from the tech who apparently didn't feel like waiting his time, said my "noise is normal with the heat" and cancelled my appt. They SUCK! Stay clear. As one reviewer said, "If I could give no star I would" -5 read more

High pressure sales tactics. Quoted my kid some outrageous price, but gave him some bogus discounts. Then, said they could only give us an open box unit and that they could only hold the "Special" price for 1 day. Lowe's and Home Depot should be embarrassed that they use this company. read more

Home Depot's recommended vender sales of AC units , Doors , on and on. Are not deserving of any trust nor is Home Depot a name to trust an approved contractor from. Florida Home failed the integrity test in my book and now appear to have included undertrained techs replacing random parts on a lemon of an AC unit they installed without fixing problems is how they Do business. Do they high five back at the office saying " I screwed that retarded old guy good" read more

This starts Memorial Day weekend 2022 when our HVAC totally failed. We bought an entirely new system from Florida Home AC for more than $10,000. Then began the phone calls for system maintenance and buy this scrubber and this product when they come for "maintenance". Our HVAC was serviced 2X a year, even though I got very irritated by the constant calls saying we needed to have our unit serviced literally weeks after they had just been here. But what happened this week is totally unacceptable. I called for getting service because the unit seemed off. A tech came and asked if I wanted the "tune-up" for $69, which I accepted because I needed it looked after. He said everything looked good. I asked if the freon level was okay since it wasn't cooling to the temp set on the gauge. He said he didn't take the pressure since that would bleed off some of the freon. He tried to sell me some filters but I said I had some on the way. Anyway, 3 days later the temp is still not coming down to the commanded temp. I called another company that re-did all our ducting. In 15 minutes he found the issue, the motor was failing. I called Florida Home AC for an explanation. They said that our service on Tuesday was a "tune up" and not anything other than filter change and pressure check. This wasn't even done at that service and I told the service line that it hadn't been done. Florida Home AC wasn't apologetic for charging me for services not completed and told me their technicians that come for a tune up don't troubleshoot. She asked if I wanted someone to come out to troubleshoot, but I don't ever want to deal with this company again. If you've read this, I recommend you steer clear of this company as they are corrupt and incompetent. read more

OVERPRICED. They charged me $319.00 plus $109.00 diagnostic fee. for a Honeywell thermostat that sells for $60 to $70 anywhere else, Home Depot. There was no diagnosis. The old thermostat just didnt work. I knew that before they arrived at my house. They simply turned on the thermostat and it didnt work. That is not a diagnosis! There work was good and professional but l cant recommend a company that steals your money just because they feel they can get over on you. read more

I would not recommend this HVAC company based on my experience with their air conditioning installation and follow-up. The company's refusal to be forthright about the installation failures and inability to meet basic professional standards shows they don't stand behind their work. Their evasive responses and unwillingness to properly address red flag issues never getting back with you sending unqualified techs that all say something different makes it worse. Save yourself the headache and find a reputable HVAC company that stands behind their work. I would give Florida Home Air conditioning a zero if possible. They do not deserve any stars. After paying thousands of of dollars for a new HVAC system and calling the numerous times when it was first installed with problems, paying them over 1500.00 in the first two years. Then in the second year to have them tell me I needed a new condenser coil that is suppose to be free but wants charge me 3500 for installation of the coil. DON'T ALLOW THIS COMPANY ANYWHERE NEAR YOUR PROPERTY. read more

Hired through Home Depot. Sales rep (Ricky) gave us a fair price to replace and upgrade our 4ton heat pump and furnace. Techs (ZaZa and Gilbert) came out same day and replaced our system. They arrived on time and prepared with everything needed to complete the job. Everything installed within 6 hours. We are very impressed with the entire team (scheduling, sales, technicians) and the work that was done. Professional, friendly, knowledgeable. They hauled our old rusty system away and left the area spotless. They even repaired the duct at the ceiling that had been sagging. The new system works great, my wife's hot flashes thank you. We had become complacent with how badly our old system worked, that the difference was immediately noticeable. Thanks Florida Home Air Conditioning! read more

I have used this company for years. Now I can't even speak to a person that can do anything other that pass along my number and I don't get a return call. I gave them a check on Saturday and the tech said it would be done on Monday? No call. I called twice. No return calls. Dont use these guys. read more

NEVER USE Florida Home Air Conditioning..they will Rip you off! They installed my AC in 2019.for over $8000 .the capasitor failed 06/22/22....it has a 10 yr warranity..I called them..they charged me $109 house call fee. And another $207 labor fee...my husband is a disabled Vet...and they ripped us off...DO NOT USE THIS COMPANY!!! read more

Florida Home Air Conditioning - Capasitor - Plumbing Near Me - Jacksonville, Florida

Actually ZERO stars. Do not hire Lowes to install a water heater because they contract with Florida Home Air Conditioning. Shame on Lowes and shame on Florida Home Air Conditioning. Too many issues I don't know where to begin. Bottom line I was left with NO hot water the FIRST time for 3 weeks when they came to install my water heater purchased from Lowe's. I had to hire a local plumbing company to fix the original install as Florida home air conditioning was unable to install a fully functional water heater. Now I have been left with no hot water a SECOND time when they came out because the water heater failed the city inspection due to exposed wiring. With small children I cannot believe they are fine just completely forgetting they left one of their customers without hot water and not escalating this to management to get it taken care of..... TWICE..... read more

We use Lowe's for yard, home and appliance purchases. We picked out a $500 water heater and asked about installation. They had Florida Home Air Conditioning and Appliance call me back. They quoted me $1800 to install the water heater which included the water heater. They also quoted me $2750 for an upgraded water heater thAt was $800 at Lowe's. This is clearly predatory business practice and need to be reviewed by Lowe's and the district attorney. Scammers do not stay in business for long!!! read more

did not finish my a/c installation. I called multiple times to try to the work finished, but Florida Home AC never returned my call. don't use this company! read more

This company is very disrespectful and has false advertisement as far as 24/7 emergency service. Their customer service is unprofessional. They do not respond to your calls, they just string you along. We purchased a very expensive unit from them and now that is not working they do not want to deal with the situation. It has been 5 days without air condition, thank god it has not been too hot but the fact that this company is so unprofessional it is disgusting. I wish we had done our homework before we hired them to install this sorry unit. We are going to use another company and I will be passing the word on to not use this company, they suck and if I could I would give the a minus 10!! read more

These people at Florida Home AC are scammers. Bought a unit from them for $9800. and after a day it did not work. Seven technicians have checked the unit, but they are so professionally dumb that they leave it as they found it, in total heat. Please do not do business with them. My prayer, the Lord take care of them (disappear from the public). read more

The tech team that did the work on the ac system at my house did a great job of making sure that the system worked perfectly the service deserves five stars read more