I don't normally write reviews but this one is definitely worth it. Toby in the office has always been a professional and making recommendations over the phone because of his experience and knowledge of my system is a huge help. Thank you Sir. John the tech that came to my house today was very friendly and knowledgeable. Service the unit as well as providing tips on how to continue to maintain the unit. Thanks again John for your service and conversation. Catch a lot of fish this weekend. Happy 4th of July. I will know doubt call them again. Excellent Value. read more

NorthPort wins again! First with Thomas ages ago-- now and Jeff (with the last minute Hail Mary and his last call before the holiday weekend) replaced my defunct capacitor (I think that's what the do-hicky is called... lol)! Something was under warranty and the price was more than fair-- especially with it being 88 degrees (and absolutely, positively unbearable) in my condo. I'm such a NorthPort stan, nothing can convince me that they are not the best in the heating and air biz. Cheers to a 2-minute visit & cool air! read more

NorthPort Heating and Air Conditioning - Take a look at DZ! Service with a smile! - Heating & Air Conditioning/HVAC Near Me - Jacksonville, Florida

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Gladly paid their diagnostic fee to send tech on his way. Not a company I would hire. However, I will not disparage. 1 star only because yelp requires it. Would advise you get any quote in writing from this company if you choose to use them. read more

In May 2023 I had a brand new unit installed by NorthPort Heating and Air. The unit stopped working in 2 years and they charged me a $175 service fee to service a "brand new"system that failed in 2 years of installation. These bait and switch tactics are why people don't trust companies. I will be filling my complaint with the BBB. read more

We really appreciate a great job of NorthPort company in cleaning our HVAC system including the AC and heating units as well as ducts and other elements of the HVAC system. They did it quickly, efficiently, and right as was planned. We would not hesitate a moment to ask them to come again to our home, if necessary. Would highly recommend NorthPort HVAC Co. to others. read more

The team at Northport did a great job with our new HVAC system. The unit died in the heat of summer and they diagnosed the problem within minutes and were able to install a new one within 48 hours. The installers were considerate, knowledgeable and fast! I would highly recommend Northport for any and all your heating and air conditioning needs. read more

Our air conditioner went bad and only was putting out outside temperature air. I called and spoke to Angela at the Northport office on the Sunday afternoon. She very quickly got in touch with Jeff, the service technician, who was at our home in about 30 minutes. The condenser had gone bad and he replaced. Surprisingly it was still under warranty. I am absolutely delighted with the service they provided. Jeff was very professional, informative, and nice to talk with. I know on a Sunday afternoon my experience went perfect. I have used Northport for years and always found them very responsive. Very happy with their emergency service hours. The weekend service charge was very reasonable. read more

Responsive, reliable, great value. After a terrible experience with a different company I called Northport on a recommendation. They had the parts in stock and were able to repair my A/C and get me back up and running in under 24 hours. Mya in the office and Eric the technician were superb. Communication was excellent and the service even better. Absolutely recommend them and will use them again without hesitation. read more

Alen Segalo is super responsive amongst many communication platforms from text, email & phone calls. He arrived on time to provide a competitive estimate. I highly recommend contacting Alen. read more

My ac house was hot for 2months an Jeff the ac man came found the problem asap now my house is getting completely cold thank y'all again

Excellent HVAC contractor. On time, fast install and terrific pricing. I would not look at a new home unit without calling them first.

Be careful. I had a new system installed by them in 2015. In addition to being overcharged, the city inspector found that they used the wrong size breaker for the unit and they had to come back and fix it. The company did try to get me to waive the inspection by the city saying it wasn't required. I'm glad I had the inspection. That would have made my review at that point a 4/5 stars. However, this February my AC went out. It was under warranty however when I called the man who came said I had a leak. It would be $250 for the leak test then to replace the part(whatever it was) with labor would be around $1700. That's with NO CHARGE for the part itself since it was under warranty. What??? That's more than half the cost of a whole new system. I went elsewhere for a second opinion. Had the service call, leak check and repair ALL done for $650. So like I said, be careful. read more

We were lucky we really read through the reviews of many different companies and selected North Port. When I called, they had someone answer that understands HVAC systems (Toby), who was able to give me some feedback on what was possibly happening. That was so important and made me feel like these guys have experience, and to spend a little time on an incoming call to assist was great. I would say 90 percent of places you call would have someone that has no idea about the systems and will just schedule someone to come out. When the Tech came out (Chris), he was able to troubleshoot the issue in about 20 minutes and had things working again. He was extremely detailed and made sure everything was working and 100 percent operational. He spent time ensuring EVERYTHING was in good shape. Outside of the service charge to come out, only a small charge for the work he did to correct what the issue. Just couldn't be more pleased with every aspect of North Port. Needless to say, we were told by another company (which came out 2x with different Tech's) that a major repair was needed.... major. Both Toby and Chris were excellent and I would have to believe everyone at North Port is experienced, honest and does great work at a fair price. read more

Alen was awesome to work with. Quick service great price and friendly employees. I will definitely recommend them and I will definitely use them again when ever I need servicing. read more

We have been using Northport Heating and Air for more than 3 years. Our company manages homes throughout the Jacksonville area, and we prefer Northport because they do excellent work, charge reasonable prices, and go the extra mile to please our homeowners and tenants. They are terrific! Mike Collins Collins Property Managers read more

This is an update to my earlier review. Two days ago someone called from NorthPort asking about my survey & what they could do to make it right. One thing she said was that she wished I had told them of my dissatisfaction at the time. The reason I didn't is because I understand mistakes happen and people are people. However, when I did submit the survey & did receive the follow-up email immediately afterwards, then didn't get any call for several weeks, that's when I wrote my review. If they would have followed up with the phone call immediately after the survey I would have been more understanding. Anyway, they did reimburse half of my expense and seemed sincere about the mishap. I would use them again. read more

We have used Northport Heating and Air Conditioning for almost 13 years and have always been satisfied with their service. They are professional, knowledgeable and reasonably priced. They have earned our trust as our A/C service provider. read more

The service at Northport was excellent and the technician they sent out Andre was very professional and nice. I will definitely be using them for any future needs. read more

Absolutely great company to deal with, I would definitely use them again.Alen Segalo one of ManagerIt's easy to talk to ,professional, absolutely great person to talk to & I'm very satisfied. read more

Northport was referred by our mold testing company. We had a musty smell coming through our house. Great customer service, knowledge and expertise. Del Air was our warranty service provider and failed to identify that our A/C unit was infested with mold because our ducts were not sealed by builder. Andre took every piece of our unit out and cleaned it while the other guys did an amazing job on the duct cleaning. I will only use NorthPort moving forward. read more

I was introduced to Northport through Paul Davis Restoration (another excellent company) and am impressed with the service this company has provided. Andre and Miro were thorough and professional throughout the process of diagnosing problems with my HVAC system and replacing it with the correct system. Air Oasis, now doing business as Polar Controller, previously replaced my 2 ton system with a 3 ton system, which caused mold and $10,000 worth of repairs (buyer beware). The Northport technicians were very knowledgeable and explained everything throughout the process of replacing my system. Their pricing is very reasonable for their services. I highly recommend this company and thank them for helping to make the process less stressful. read more

Broke multiple very expensive and sentimental items in our house and will not pay for repairs or after promising and assuring they would do so!! read more

Called on Aug 17th. Stated to the receptionist, that the unit has been freezing up , not cooling and some rooms were hotter than others. That we will need some duct work and vents to be replaced. They sent someone out within the hour. The tech showed up, goes outside and stated that everything was good with the unit outside, only thing was a screw loose and he tighten it. He put a camera and takes pictures of the inside. States that the duct needs to be replace and that Northport doesn't do that kind of work , but would get us an estimate for it. He shows a picture of the coil and tells us it needs to be cleaned. Gives us 2 different prices on the coil clean He goes into details how to clean the coil and where we can buy a brush to clean the coil. Now$174.00 loose screw job. read more

We have used NorthPort for several years at two different homes. They have been very responsive and reasonably priced for good service. They replaced our worn out system at our previous home in two days in the August heat. The new system was more efficient and less costly to run. Our new home has two units, and we have used NorthPort for semiannual maintenance, which has gone well. I recommend them to my friends and family. read more

NorthPort Heating and Air was recommended by our property manager and worked out great for us. Even though we were not there to see the work done, these guys sent us detailed pictures and emails regarding what was going on and kept us in the loop. They also worked with us with a quick turn around time so our tenants didn't have to suffer and replaced the unit on a holiday for no extra charge. Reasonable prices and great customer service. I would def. use again. read more