After ordering and paying for the majority of an elevator we have had some of the worst customer service I have ever experienced.

This company was a no call no-show in my community. It took nine days for them to complete the repair. My initial call was with Kyle, and he was pleasant yet rushed. He told me we were on the schedule for that day, but they were a no-show. A board member attempted to reach him, but her calls went straight to voicemail. After several attempts to reach someone, they said they would be out the following afternoon. Nine days later, the lift has finally been repaired. I reached out to the state inspector for elevators and lifts, and I had the opportunity to speak with and meet Bob Stark. He was on-site the same day I called him, and he even came back the following day, too. He's so awesome, but that will be a separate five-star review. Florida Lifts did a very good job with the repair. My only criticism is that they don't answer most calls, and they ghosted our board of directors. It's not cool, especially when this is a 55+ community and a few residents had no way of getting up and down the stairs and were basically trapped inside of their condos for nine days. Moving forward, I hope Florida Lifts will prioritize 55+ communities. They need to fully understand just how much the residents who are unable to use the stairs really depend on the lift. Fingers crossed, all future appointments will be kept, and all future phone calls will be answered/returned. Keeping the line of communication open is critical in making sure we are all on the same page and my condo's lift is maintained and safe for our elderly residents. I would love to give them a higher rating, and I will, if their next visit goes as planned. They can text, call, email, send us smoke signals~I don't care what they need to do, as long as they keep the line of communication open. Safety is key, and keeping the lift properly maintained and serviced is very important. read more

Their service is unfortunately not with the customer in mind. Service tech came out and couldn't fix it. Over a month later, we're still waiting for them to come back. The building has handicap residents on the second floor and they can't come down. Still waiting for their service, per contract and elevator still isn't fixed. It's very disappointing and sad. read more

Florida lifts never came. Another company was contacted and finally after 5 weeks the lift was fixed.

DO NOT USE THIS COMPANY! They are a ripoff! They came out for 3 minutes to see thay my door belt is ripped and when they wanted to come out and install the part they wanted to charge for another service call. So basically they wanted to charge for 2 hours of labor for a 15 minute job (total). This isn't my first rodeo with them. They are rude and unprofessional. DO NOT USE THIS COMPANY read more