My apartment complex does service with this company. They came today to conduct a quarterly spray on my unit. When they arrived the technician proceeded to violently beat on my door, causing some of my decor to fall off of the wall. When I opened they door, I asked him to not beat on my door so hard as I could hear him from anywhere in my unit. The tech looked me up & down then proceeded to laugh in my face. He pushed past me to begin spraying the kitchen area. He began to misgender me despite all clues pointing to me being trans. (Makeup, breast, demeanor) . He was yelling over me repeatedly saying "YESSIR, YESSIR, YESSIR". At which point I asked him to leave me unit, as I was no longer interested in services. As he is walking by me he laughs in my face & begins yelling "HAVE A GREAT THANKSGIVING SIR & A GREAT CHRISTMAS SIR" I am so disturbed from this experience. At what point do we good people accountable? At what point is this behavior not acceptable? read more

This company didn't have the decency to come and talk to me when I had one of their technicians using a hand held fertilizer dispenser to fertilize my whole yard. Mind you, I have a very large yard and for me to do it, it takes 45 minutes with broad cast spreader. I even had it documented on video. Attempted to speak with someone in management, but refused to and stated, let me call you back. The last few years my lawn has been mediocre, now I know why. Paying good money for very little service! Don't hire them! read more

We hired this company to do the termite inspection for our refinance. They came out promptly and performed the inspection quickly. The technician did not take the payment, he said we would receive an invoice. When service was booked, I told them that we needed a specific type of form filled out for the VA loan, they ensured us what they used the VA accepted and not to worry. That was August 19th. When the loan made it to the underwriters it appears that it wasn't the form the VA required so I had to call them to request the correct form, MPA-33. "Of course ma'am, you will have it between 24/48 hrs". That was a Thursday, still nothing on Monday so I called to follow up, oh yes it is being processed, I will put a note that you called to follow up. Called back the next day, keep in mind I am speaking to a different person each time I call, now this woman tells me that they cannot give me the form until I pay them, wait, what? First, I tried to pay the technician, he wouldn't take the payment, wait for the invoice. I got the invoice, so tried to pay online, it would not accept the bill to# or invoice# on the invoice, so that Friday I went by their physical location to pay them, their doors were locked, no one in the building. Gates were open, cars in the parking lot, but no sign of life at all. So, now I am frustrated, the first person I talked to could have told me this, I pay the person on the phone, then she tells me, it will be, yes, 24/48 hrs before I get the report, that was Monday, I called AGAIN yesterday (Thursday, again someone different) so sorry ma'am I will escalate to the highest level and you will have it by end of business today, never got it by end of business yesterday, shocking, now it is Friday September 13th, and I still have NO REPORT. We cannot close without this piece of paper. And as others have stated, no one in management to talk to run screaming from this company, bad news. read more

This company has some serious issues in terms of ethical business practices. They gave my elderly father the run around about his pest control. He contacted them after having an issue with bugs in his kitchen and they made him pay $60 for a visit where they wouldn't even go inside the house. The technician told him that they "never" go inside the house. He continued experiencing the issues in his kitchen and called them back. They charged him for their repeat visit (most companies will not charge if the service was unsuccessful) and again they only sprayed the outside. After calling and scheduling a third visit, my father finally spoke to someone who revealed that they are supposed come inside the house (apparently the guys who came before were not qualified to make that assessment... uh why did they send unqualified service providers in the first place?). So, he paid another $60 for someone to visit. Despite this.... the bugs are still an issue. I called to see what is going on and the woman who answered was purposefully vague in her descriptions of what has been done at my father's home. She tried to pretend that they weren't the company but I had already been told by another FL Pest Control branch that he had an account account with the Daytona FL Peat Control, so I did not fall for that! When I asked why the insects are still an issue after three visits, she implied that it "always" takes multiple visits to get rid of them. She then told me to have my father schedule a fourth visit. I genuinely feel like this company is trying to manipulate my father in to paying them hundreds of dollars for a very simple issue. I have never had a pest control company that tried to force me to pay for 3-4 visits for an isolated incident. These people have been my father's routine pest control service for six months, shouldn't the routine maintenance have some kind of guarantee? Any company who does not guarantee their work should be investigated by the BBB. This feels like some kind of scheme to defraud my father. Please beware! read more