I ordered six Hunter Douglas specialty honeycomb shades from owner, Kathy. She showed me the…read moresamples in her shop and answered all my questions about the different types of shades. She then came to my home promptly to measure for the shades. The day my shades arrived at her business she called to let me know and also notified her installer, Nate they were ready to be installed. He came the following day and put them all up perfectly. He explained to me how they work and answered any questions I had. All of the Hunter Douglas products have a lifetime warranty which is fantastic if there are any problems in the future with mechanical parts or blinds or shades themselves. I highly recommend Homestuff Interiors in Inverness for quality window treatments and great service and installation.

Ashley, the store manager, allowed us time to look at different recliners and then came over and…read moreshowed us some we had not seen on the way into the store. She plugged them in and my wife got to try them. We liked the chair and the salesperson so much we did not bother going to another store. We bought the chair on the spot. Gregg Messel

Ashley and Brittany are amazing they helped my husband and I out looking for furniture for our home…read morebut didn't have the style we were looking for , but hands down best people I've worked with thank you both

If I had it to do all over again, I pass or wait until the supply chain is resolved. Ashley Company…read moreorganization is a communication nightmare to negotiate. I purchased and paid for over $5k in furniture Oct 2021, my sales person was great, my experience at point of purchase was great but I was given a Jan 5th delivery date. (I later found out this was an estimated date). Come Jan 5th, I get emails saying oops, your furniture is back ordered, we will deliver Jan 15th. I call Customer Service and they don't have much information as the delay was from the warehouse folks so they update that yes my delivery will be Jan 15th. Then the warehouse folks call on Jan 11th, my order is pushed to Feb 12th. Get another call in early Feb, that it will be a partial delivery as one of the beds is back ordered until mid-March 2022. This was weird because after three calls to Customer Service, two visits to the point of sale store, I'm told the footboard and rails are in but the headboard is back ordered, then I'm told the headboard and rails are in but not the footboard. As of Feb 24th, the entire bed is not in and back ordered until late May. When you speak to the store, they say they have no ability to communicate directly with the warehouse to help sort it out. When you speak to Customer Service you get a different answer every time regarding delivery or excepted delivery dates and other than email, no ability to speak to the warehouse. Then you will get a call from the warehouse who will tell you both the Store and Customer Service are only estimating any delivery because only the warehouse knows when your purchases arrive and delivery can be made. Ashley gets a 2 because the sale experience was great and the 1/2 of the furniture I've received is as ordered. Except the factory defective nightstand that is now back ordered into late May 2022. The inability to communicate between vital departments within this company is a complete disaster for the client. It creates misinformation, constant disappointment when expected deliveries are changed days before they happen and endless frustration. As well as calling Customers Service, after 20 minutes of waiting you get the automated message, "experiencing high volume of calls, you are caller number 6, press 1, you will not loose you placed and we will call you back"....... Don't press 1, you get immediately disconnected and nobody calls you back. For a Company that brags about selling their own manufactured products to provide reasonable prices, they really need to get their communication end of the business in order. Come May, June, July or whenever they decide to deliver my remaining furniture, rest assured I'll never purchase from Ashley Furniture again. I would never recommend for any of my friends or family to experience the same.

Terrible service! We paid $169 for the white glove delivery service,all that included was…read moreinstalling pads on desk legs and the install the drawers and they did not even take the cardboard,tape and zip ties out of the drawers. The chair that came with it was not included in that $169 white glove service fee.They had wrong phone number on delivery form. Driver pulled up did not knock on the door called the wrong number and drove away. Took me all day to get it delivered. Very disorganized company.Beware of the white glove delivery charge!

They lied about the warranty, tried to sell me a more expensive chair after my credit was…read moreapproved, give me incomplete and unreadable paper work. After the sale, my son and I felt that there was something wrong with the whole experience and returning to the store we found they has lied several times about the warranty. The manager canceled the sale. I have never seen such deceitful sales tactics.

Warning - terrible store policy & customer service . Paid for a second couch ( gray color) opted to…read moresave myself the $100.00 extra fee they charge for delivery. Upon arrival was escorted to the loading door where I had to self load the couch into my truck. Couch in a box with heavy plastic covering, upon arriving home unloaded the couch ,unboxed it and found the (2) couch was orders incorrectly and was not the same color match. Salesman gave me a lecture on store policy no return /refund even though they ordered the wrong color. Informed me they would not deliver the replacement unless I paid the extra $100.00 delivery fee. What a bogus outfit , bait and switch , take responsibility Sims and "DO THE RIGHT THING" All about the buck !