Wr booked our airport transfer with Holland America Line and disembarked this morning, May 9 at…read more8:30 am. The driver picked us up, loaded our baggage and off we go. So far so good. Then she started chatting with the passenger on the front seat and missed her exit to the airport. She had to reroute and it put 30 minutes into our schedule. Finally we got to the airport she dropped all of us off at the arrival level -- added additional time to our 30 minutes to go to departure level. The whole time she continued talking incessantly with the passenger, talking about her life: her daughter graduating, how she lived in Alaska, how Florida is full of stupid people, on and on .....I feel that she compromised our safety, and delayed our arrival.

Dale is attentive and helpful to the booking process. Everything was easy . And the drivers are a…read moreprofessional and on time. I can only give five stars but honestly if it were possible I would give 10. Definitely would recommend and definitely would use again!

WOW! First off, the CUSTOMER SERVICE is top notch! Let me tell, you want to request Gabriel or…read moreKelly every time. Kelly pulled up to our school 15 minutes early and came inside to let us know he was here and ready to take the kids to their field trip. We entered his clean bus and he had stocked the cooler of cold water for us. WOW!!!!! He was timely, so friendly, and very accommodating. We'll use A Family Limo every time!! Jordan and Justin run a great business with amazing staff.

I don't typically write negative reviews. In fact, I make it a point to recognize businesses that…read morego above and beyond because I believe great service deserves to be celebrated. Unfortunately, this is one experience I cannot stay silent about. Our group recently spent over $8,000 to charter a bus for what should have been a memorable trip. Instead, it turned into one of the most disappointing customer service experiences I've ever had. From the moment we boarded, it was obvious the bus had not been properly cleaned. The floors were filthy, but even worse, the waste tank from the previous trip had never been emptied. Imagine being trapped on a bus for more than seven hours with the overwhelming smell of someone else's sewage. It was nauseating, embarrassing, and completely unacceptable. Instead of immediately correcting the problem, we were forced to spend our own money on air fresheners and cleaning products just to make the ride somewhat bearable. The driver showed little urgency because he wasn't sitting in the back where the smell was the strongest. It wasn't until passengers refused to get back on the bus that the owner finally instructed the driver to empty the waste tank. We hoped that would be the end of it. It wasn't. On the return trip, while driving through heavy rain, the roof began leaking onto passengers and their belongings. When the owner was contacted, rather than expressing concern, he claimed he reviewed the bus cameras and "didn't see" any leak. It's hard to understand how a camera could dismiss what an entire bus full of passengers witnessed firsthand. After spending thousands of dollars, we were left with a dirty bus, unbearable odors, a leaking roof, damaged belongings, and a level of customer service that made us feel like our concerns simply didn't matter. The only resolution offered? A discount on a future trip. Respectfully, no thank you. A company earns trust by how it responds when something goes wrong. In this case, there was no accountability, no genuine apology, and no meaningful effort to make things right. My advice to anyone considering this company is simple: be cautious. Businesses that require full payment upfront should still be held accountable for delivering the quality and professionalism they promised. Once they have your money, you shouldn't have to fight to receive the service you already paid for. I sincerely hope this review encourages the company to improve its standards so that no other family, school, or organization has to endure the experience we did.

One check in was at Bokampers. No lines and many busses were waiting to transport to the next…read morestop. There were 8 stops on the route with wine/beer/well at each stop. No food was provided this time. That should have been mentioned on the website because there were people in my group that were relying on the appetizers. Instead they bought food at Tokyo Blue and were pleased with it. Busses were running every few minutes so pickup was quick. Later in the evening the busses were very full and we had to wait for two busses to go by before getting on one at Tropic Cay. We skipped Sopranos at Beach Place because it has really gone downhill there. We went back to Bokampers and had more food. Overall, the loop was very efficient and the staff is friendly. I would definitely do this again. Even better----the proceeds go to charity!

Such a fun time!…read more There's no better way to discover new places, have a fun night out, and drink super-cheap. Every place is so different from the last and they all have very decent drinks given they're free! I believe it was Lucky's that even had champagne as an option. The busses are a lot of fun as long as you get on with the drunken group of people falling all over the place, it's so much fun to watch them all. We found some pretty cool spots that any other time we really wouldn't walk into. The only stop that was a letdown was Fork and Balls- which looks awesome inside and smells of amazement as well, but the bartender claimed to have "Ran out of liquor" at 9pm on a Saturday night- so apparently they were pretty bitter and unwilling to stick to their agreement with the Bus Loop. Minus crappy service from the one place, I would definitely do this again and again. It's a fun night out for a great deal.

Our driver Moe was exceptional. Communication from the company regarding our reservation as well…read moreas from Moe coordinating our pick up and drop off was perfect. The car was pristine and smelled very nice. Moe's driving skills were impressive. He was professional and friendly. Our ride was efficient and very smooth. We felt comfortable and safe. We will absolutely be using this car service again.

Larry's private limousine service is fantastic! From management to the staff to the drivers to THE…read morespotless cars, whether you need a limousine, a suburban Volvo, whatever they have it, reasonably priced, always on time, they're great. I highly recommend. They can drive you to Miami to all the airports.What's or to georgia!

Its a family company, I went on their buses about 15 years ago, now my little cousins go and the…read moreday I have kids they will be the first people I call . They also did the transportation for my sisters summer camps for the YMCA . They have AC, seat belts and GPS on their buses . Very reliable company !

From the owner: We are a family owned company and have been in business since 1985. Our vast experience providing…read moretransportation services throughout Miami-Dade, Broward and Monroe Counties is well known and has always exceeded the standard, therefore, we will always strive to offer the best and safest service to all of our customers.

Best part of my bachelorette weekend was renting this party bus! Our driver, Robert, was amazing…read more He was sweet, funny, and professional. We had the best time driving around, dancing, and spinning around on the poles in the bus. I wish I lived in FL and could rent this bus every weekend!! Can't recommend them enough

I recently rented out this party bus for my significant others surprise birthday party and it was…read moreamazing. First off, Deborah the owner was very kind over the phone and made everything very clear. The process to rent the bus was super easy to do. Our driver Jeff was right on time to pick us up and was very attentive to any request for specific stops. Everyone on the bus had such a great time. This was an experience I would love to repeat. We rented the bus for 3 hours and it was perfect. On the bus it was about 16 of us and we fit just fine. The bus was also equipped with ice, cups and water. Thank you for the service!

Rating: (0/5 Stars if I could) I am beyond disgusted with…read morethis company's complete lack of professionalism. A North Miami school contracted them to take 50 sixth-graders on an educational field trip today, and it was a total disaster. The bus was scheduled to arrive at 9:00 AM. They didn't show up until 12:00 PM--three hours late. Because of this massive delay, the entire field trip had to be canceled. These are 11 and 12-year-old children who worked hard and were looking forward to this experience, only to have it ruined by this company's incompetence. To make matters worse, these 50 students were left waiting outside in the South Florida heat for hours, expecting a bus that never came on time. When the driver finally showed up, the window of opportunity for the educational program had already passed. This company showed zero regard for the school's schedule, the teachers' efforts, or the well-being of the students. If you are a school administrator or a parent, DO NOT book with them. They are unreliable, unprofessional, and they broke the hearts of an entire grade level today. Absolute failure.

I wish I could give them zero stars. This bus service is the worst. No one answers the phone…read moreever! When I called back to back 4 times in a row finally someone answered and they did not help resolve the issue at all. The bus stop is a 20 minute walk from my house and when asked why it was so far they said it was the only one near my house? mind you there are two stops within feet of each other? The bus driver is rude and half the time the bus never shows up. No ac on the bus for the first few weeks of school in the middle of August and more so than not their buses are broke down. Do yourself a favor and never use this service!

0 stars if I could. The white male driver of the van pictured below disregarded a stop sign at a 3…read moreway stop and almost hit my VAN HEAD-ON turning into the intersection while I had right of way. Fled the scene when I tried to confront him. He needs a drug/alcohol screening immediately as he was clearly under the influence; if he was sober this is even worse! He didn't see a GRAND CARAVAN RIGHT IN FRONT OF HIM! Incident occurred 2:50 P.M. EST on June 15, 2022.

I booked a bus several months in advance to take a group of 30 from Miami to Orlando and back for a…read moreconcert. This company was flexible to adjust our pick up time as well as bus size based on our needs and changes. Unfortunately the concert was cancelled a day before the show, but the company understood the situation and they returned my full payment without any issues. I appreciate how they worked with me and I will definitely use them again when I need a bus in the future.

When I booked this shuttle service from Fort Lauderdale airport to the Port of Miami and back to…read morethe airport for our return flight I wasn't sure what to expect. It was wonderful, they always arrived exactly on time and got us to the airport and our hotel in a very timely fashion. We arrived at either location with in 15-20 min of picking us up. Both drivers were very kind and courteous making sure we always comfortable, our returning flight left at 7 am so our driver picked us at 4:45 am that morning (which other companies I called told me nothing before 530 am was available). We were picked up both times in a very nice over sized black van, very modern and well taken care of. We will most certainly book this shuttle again on our return vacation to Miami!!!