FloSports is a monopolistic & broken service with zero accountability...
This company monopolizes amateur sports leagues so they are tied to only stream through FloHockey (or any FloSports channel) making their streaming service the ONLY way I (we/you) can watch my son's games from across the country. Then every 3rd or 4th game you get ratf**ked and the stream doesn't work.
Let me paint the picture of how infuriating this is... Imagine- You've been up prepping all morning ready for guests to arrive. An hour, maybe two, before the game you're 'tailgaiting' with friends and family - snacks hot, beer cold - excited for the game to start. The FloHockey intro song is thumping away and everything is dialed in ready to go on the tv, the anticipation is electric.. this is our biggest rivalry and we owe them a beatdown. The countdown starts and the FloHockey screen says "Your event is about to start." Here we go, everyone is hyped and ready!! A 30-second ad pops up, signaling that in moments you'll hear the voice of your beloved home ice announcer say "Here we go fans, we've got a live one today!"
But Oh My Lord not again!!!!! .... The commercial ends and the FloHockey title screen comes back on saying "YOUR EVENT HAS ENDED" before it even starts.
Rage. Pure unhinged rage.
All eyes are on me like I did something wrong or I can fix it. But because this happens all the time I know exactly what the end result will be: I immediately contact FloSports "support" and their answer is always the same same: "Yes our streaming team is aware of the stream issue, sorry for the inconvenience."
I don't know how much the team pays for the service, or the league, but I know that a hockey team has around 25 players, and each family has to subscribe. I have two accounts so I can run multiple streams in multiple rooms or run a stream at my house and at the grandparents so they can watch too. The team's extended family of parents, grandparents, aunt's, uncles, cousins, friends, coaches, scouts, etc all are paying the monthly fees to watch the games from all over the world. (Our team has young men from probably 7 different countries and families from coast to coast in the US. FloSports gets ALL of that money and monthly fees! And when the service consistently breaks down there is absolutely zero accountability from FloSports. And then, after the fact, after you have paid for nothing but missing games, they offer no credit back to your account.
To top it off, they also completely screw the team's over because they are the only source for reviewing game video. Their monopolistic business model disallows teams from using other streaming services or backups like somebody filming on Facebook live or YouTube or other serives like Livebarn, which exist exists in all of these rinks but FloSports makes then turn off the recordings.
Somebody needs to do something about this monopolistic and unaccountable miserable excuse for a corporation in FloSports.
I wish you had a zero stars option! read more