Vendor management has been a big part of my job for the last 20 years, so I've worked with many…read moredifferent tradesmen and repair companies across the country. Arrow is easily one of the best I've ever worked with. I called in with my issue early in the afternoon, and they had me on the schedule for the next day. Other companies couldn't get me in for at least three days. Albert showed up promptly the next day. He even took the time to let my high-anxiety dog get comfortable with him, which I really appreciated. He listened patiently as I explained the issues with my fridge, found the problem quickly, and had the part ordered overnight. He came back on a Saturday -- even though he didn't have to -- to install the part. He spent a little more time being kind to my crazy dog and got the fridge running again. I really appreciated how he explained the issue clearly, listened to my thoughts (even though I'm not an appliance tech), and even gave me helpful information should I be ready to buy a new refrigerator in the future. You don't find customer service like this much anymore. Arrow will absolutely be my first call for any appliance issues in the future.

Completely useless and clueless. I own a house in Corpus Christi and this is one of the worst…read morecompanies I have dealt with. Missed an appointment, rude to my elderly parents that live there, no idea how to handle home warranty claims, incorrect diagnosis of the problem and complete lack of communication throughout the organization.

I have a small portable dryer rhat made a screeching noise (belt issues) Jeremy left a message…read moretelling me he was on rhe way. Kept in good contact. Fixed the noise and also piled parts. Because I have a small dryer and allow clothes to pile up before washing..the first time using it it got put to a real test with at the least 5 loads using it..no noise and runs great. Rhey atw a very good and reliable company. Give wm a call

Terrible Customer Service…read more I am extremely disappointed with the service I have received. A technician came to my home to diagnose my stove and informed me that parts needed to be ordered. I was told the parts should arrive within 3-5 days. More than a month passed without any communication, updates, or follow-up from the service company. I eventually had to contact GE myself to obtain the necessary parts. Now that I have the parts, I still cannot get the service company to schedule a technician to install them. This repair should be completed under warranty, and I should not have to repeatedly follow up or coordinate the repair myself. Waiting more than a month with no communication, having to obtain the parts myself, and now being unable to get the repair completed is completely unacceptable. I expect the company to honor the warranty, schedule the installation promptly, and complete the repair without any further delays.

Our refrigerator quit working so I called N House Appliance Repair as they had good reviews on…read moreGoogle. Travis was able to come to the house the following day, diagnosed the problem within five minutes, had the parts in his van, and fixed our refrigerator within 15 minutes of diagnosis. Fast, friendly service that I would recommend to anyone.

This is a great family owned business. I recommend this company to all my friends and family. If…read moreyou are looking for quality customer service and knowledgeable appliance technicians, this is the company to call. They are fast and friendly! Give Travis a call at 361-960-0911. He can get you all set up.

Best of all time. 30 years. Rain or shine, he was there never failed to complete a job.read more

From the owner: a/c & appliance repair washers dryers range refrigerators freezers airconditionersread more

I contacted American Appliance Repair Corpus for of my whirlpool icemaker. They sent two men out…read moreand said they could service it and make it work. it worked for a couple of weeks and then stopped working. I contacted them and they ordered a new icemaker and sent me a written quote for its installation. I also had to pay $169 upfront for the icemaker. One hour before they were to arrive, they called and said they had made a mistake and it wasn't going to be a $50 install but a $225 install. Of that amount it had to be paid before they would install it. this is after we had already paid them over $200 to service the existing icemaker. We debated the issue and they would not change their mind. One of the technicians hung his over our bar top and mysteriously my 45 year pin for the Masonic Lodge, a commemorative pocket knife, came up missing. The knife stays in the exact same place every time it is not in use The technicians left after they demanded that we pay cash only. The technicians left the new icemaker and we had a reputable company come out yesterday and said the unit had not been serviced correctly and that there was a burned connector which should have been easily noticed if it had been serviced properly We have left multiple messages for the American Appliance Repair to call us back, but they have failed to do so I would not recommend this company to anyone they advertise this company as a Christian philosophy, but that is far from the truth

This company has an employee named Scott who is the worst customer service person ever. I had a…read moreservice call three weeks ago on a dryer they said it was the board, following week came out and replaced and it still is not working. Called today at 11:43 was told they would pull file and call me back at 3 I called them and was told they don't work weekends I explained I can not do Monday only weekends. I asked how I could get my money back since nothing they did worked and he told me that would not happen. The convo did not go well, I hung up and he called me back hitting the record button stating how disrespectful I was to him. My husband got on the line asking for this to start over and the person on the phone kept insisting we had threatened him.

Ray the owner came to see what was wrong with my washer, he's very knowledgeable he fixed it in 45…read moremins. and his rates were reasonable. I would refer Discount Appliance Repair to anybody that needed repair.

I've been calling Ray since October to fix a problem with my mom's stove that he did not fix the…read morefirst time. I wanted to make sure my mom's oven would be fixed in time for Thanksgiving --- to no avail. My mom was really disappointed that she couldn't cook a turkey for us, after I paid Rey over $200 (with warranty) a few weeks earlier. It's now early December and he still hasn't shown up or responded to my calls.

Needed range fixed - oven not firing. Tech was total DB... Insulting and condescending. I admit…read morewe use the appliance pretty hard - but if you can't fix it, just tell me. You don't have to be a drama queen about it.

Roman came to service my dryer and was extremely polite, quick to diagnose as well as have the…read moreparts ordered and installed. I highly recommend them!