Caution At first I was impressed with the facility . The…read morereceptionist at the desk and the activity directors were so nice. The facility was nicely decorated. My mom was mobile at the time. She was using walker. She didn't always want to come down to eat and would remind her but she didn't go down and left her alone. She ordered meals but that lasted a short time. They were occasionally encouraging her to come to eat. She wanted to dress nicely and put on makeup and she struggled to do this, and didn't want the help, so she ordered food as long as she could. She had always been extremely independent and she was embarrassed to not be really cleaned up and have dinner in sweat pants and sweat shirt. She had severe back and knee pain. She was worried she would not get to the restroom on time. It was a constant problem to find a CNA to help her in a reasonable amount of time to assisted her with her bathroom needs. Caution: The care my mother received the final months of her life were horrible. From the earlier part of October she was in the hospital a lot and ended up on Hospice. She was on Hospice and became bedridden. The food that was brought to her was in a black Styrofoam box or a clear plastic box. It was cold. Occasionally the delivery person didn't set the meal near or didn't leave silverware. The meals did not look appetizing. My mom did not eat many of the meals. She could feed herself. I saw a pile of oatmeal in a black Styrofoam box. It looked like a pile of cold vomit. There was no fruit or anything else. I spoke to CNA staff about this. They would bring her eggs for which she was allergic. The kitchen was told this multiple times but the meals did not change. When she had to go to the bathroom she had to wait a very long time for a CNA to come. I gave her a cell phone to call me when she had waited a long time. I would call the after hours and when nobody would answer I drove to the facility to find a CNA. She had some falls when she tried to get to the restroom on her own. She would be left without water near her all day unless I brought her some. I provided cups with lids and a straw and placed water and other drinks in the refrigeration. She didn't like drinking water in bottles. She didn't want to inconvenience the CNA so she did not ask the CNA to fill the cups. Empty cups were near her and nobody said anything. She couldn't drink from a large tumbler anymore because it would spill, even with a lid. She was in a reclining position I was told they had 15 hospice patients there. My mom was not in the memory care unit. She understood what was going on. I know White Cliffs was constantly short CNA's. I was searching for another facility to move my mom. Hospice told me of another place. The second month in Hospice my mom didn't want to move because she thought she was inconveniencing me. At the beginning of the third month I was able to move her but she didn't make it through the fourth month. The extra cost for the care points did not match the care she received. I always gave White cliffs, owned by Watermark, high marks for the great activities including the shuttle, the nice activity directors and the receptionists, and the food seemed find. As time went on the food was not very good. The food did not meet the dietary needs of my mom and possibly other residents. The main dishes seemed like they were from a frozen box and covered with some kind of sauce and cheese. If you didn't get to the dining room when the meals started being served you might not be able to get what they were offering. If you are allergic to eggs or cheese watch out. Starting at the beginning of February White Cliffs has new owners, Avista. I am certain there are changes and I am hopeful that the changes are good because I don't want anybody to have the heartbreaking experiences I had.

Tammy is a disgrace and a liar our deposit turned into a no refundable community fee…read more They let my mother in law go over a week without a bath and only cleaned her her room 1 time in 2 months. They promised many things and done none of them.

QUALITY OF CARE for the 5 days only of residency preceding my brother's passing: UKN…read more For the 3 hrs. I spent with him before he passed away on March 23, 2026: Satisfactory. QUALITY OF FINANCIAL OBLIGATION : Very Poor & Unfair. Opined Corporate / company greed presumed to be based on the percentage of resident deaths in first month of residency likely to blame for the burdensome policy of no pro rata refund of monthly fee after only 5 days of residency. QUALITY OF STAFF INTERACTION WITH GUEST'S LOVED ONES on duty at 7:30 pm on 3/23/26: Very Satisfactory. For personnel on duty the early am hours of Tuesday the 24th of March, 2026: Very Poor & Unsatisfacory. The entire early am shift personnel, post passing of the resident, were, rude, belligerent, orally abusive & insensitive to this reviewer and guest. After driving 12 hours on March 23, 2026 to the Cerbat Guest Home in Kingman AZ from Idaho, I spent the last three hours of my brother's life with him. My brother passed away at about 10:34 p.m. that day. He was not removed by the contracted mortuary service until about 2:00 a.m. Tuesday morning March 24th. Following his passing, the night shift personnel were kind, considerate, and compassionate, allowing me and my traveling companion to attempt to sleep in my brother's room following the removal of my brother's body from Cerbat at approximately 2:00 a.m. After only 3 hrs sleep, at 6:00 a.m., the door to the room we were allowed to sleep in, was suddenly and loudly opened without so much as a knock. A tall, rude, man, purportedly a kitchen worker, burst into the room without knocking or warning and loudly ordered my 82 year old friend and I (75) to leave saying "Get out of here, you don't belong here. " We were treated as homeless trespassers. I advised that the night shift personnel authorized us to be in the room and that Cerbat had been paid the required 5k monthly fee for the room as well as for the care my brother received and was to receive during each 30 day period he was to be there. I was falsely then told the lie that the payment I am sharing with my sister for my brother's residency was donated by an unnamed third party. The assistant manager and shift personnel on duty at that time, were cold, rude, of no real help, and completely insensitive to the passing of my brother. They essentially said "He's gone. Now you get gone too!" OVERALL OPINION: Look elsewhere for caring considerate healthcare providers, if any exist, that treat both the residents / patients and their loved ones who pay for their services, with skill, dignity, sensitivity, respect, and financial fairness.

From the owner: Cerbat House is a 35 bed assisted living facility located in the heart of Kingman, Arizona. We have…read morebeen providing 24hr care for the elderly population for over 25 years, and we take pride in providing for our residents that may need a little help, total care, and everything in between. From medication administration, memory care to hospice care. We offer a variety of in-house activities as well as some outside entertainment that enjoy coming in and performing for us. We have friendly experienced certified staff who truly care about our residents and their families. Our assisted living community offers the comforts of home with simple maintenance- free living.

Mike Wagner is incredibly responsive and thorough! He is extremely knowledgeable of the local…read moremarket in Kingman AZ. He is patient and very responsive when answering all of our follow-up questions. One of the great things about Mike is that he's possesses impeccable insight regarding our needs and can help identify great opportunities that others might overlook. The absolute BEST thing about Mike, though, is that he is super flexible and really goes above and beyond to serve his clients throughout the entire process. We would highly recommend Mike to all our friends!

From the owner: Are you looking for an affordable place to retire, with a low cost of living, natural beauty, and…read moreyear-round mild temperatures? Discover what Kingman, AZ has to offer! Let me assist you in your relocation search.

Excellent care of my Dad especially as he passed away there. Very kind experienced staffread more

Did not give me prescribed meds but instead used their staff Dr who prescribed meds not good for my…read moreheart. Poor administrative & poor staff dr. Checked myself out after couple days t recover at home.

We received the best service from this agent and we have bought and sold over a dozen properties…read moreover the years. Thank you!

From the owner: Gary Lott at HISER & CO helps people buy, sell, and invest in Mohave County Real Estate. They…read moreassist Investors with placing their money in favorable income producing properties and consult with people on managing their property tax burden. Whether you're looking for a home for you and your family or for your business, we can help you with that!