This company must be used as a sub contractor to FTD or one of the major chains......DO NOT BUY from them. They consistently have sub-par flowers for the price, the arrangements look like a 10 year old did them, and they leave them on your door in the freezing cold if you aren't home when they attempt to delivery. TERRIBLE, TERRIBLE, TERRIBLE. The reviews say it all! Suggest looking elsewhere. read more

They did the wedding flowers for my daughters wedding. They were the only one out of 4 florists that had the specific flower I wanted. The bouquets of peony's were beautiful. Lots of buds, and flowers with greenery too. They did a great job. read more

It was imperative that my order was to be delivered before 4pm. I called the tele# (615 local number) as was told that it wouldn't be a problem. First, let me say that they DID deliver the flowers in time (same day order /8:30am). I called and left three messages to see if the flowers were delivered, AT ALL. I left my name and number, which the phone rolled to VM at about 1pm (cst) no response, nor two additional times. When I ordered from their website, I had three choices, good/better/best. I ordered better and when I arrived at the address of whom the flowers were sent, it was MUCH smaller than their advertisement displayed. Don't get me wrong, I got the stunning blue vase, but the flowers were only two varieties, not four or even five advertised. My number one complaint is if they couldn't complete the assigned obligation, just call me. And more importantly, return the customer's phone calls during business hours. For anyone wanting to use this business, take my words to heart. For this business, your welcome to return my voicemail. Ref# MQW13866## read more

I live in PA and ordered flowers through FTD when my daughter was admitted to a Nashville hospital. They called to say they would not be able to deliver it until the next day, which I was fine with. But when my daughter sent me a photo, it was nothing like what I had ordered. I could have put together something nicer at the local grocery store, but I live in another state. They replaced chrysanthemums with daisies and purple iris (which are in season right now) with some cheap blue filler flower, and instead of the seven yellow roses pictured, there were only four. The mums and roses would have lasted a long time; these will probably died within a day or two. Including the delivery fee and tax, I paid almost $100. I feel that I was taken advantage of because I live in another state. I wasn't there to see the flowers, and obviously my daughter wasn't going to complain, but when I asked her if it was purple iris with yellow mums and roses, she sent me a photo. I just sent them a complaint and also filed a complaint with FTD. read more

Flowers By Design - Not what I ordered, not a $96 bouquet! - Florists Near Me - Nashville, Tennessee

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Truly upset by this florist. I submitted an order online at 8:17am Friday for a corsage to be delivered on Saturday. They didn't call until after 12:30 to say they were "at capacity" and couldn't do the order until Monday. As a result, it's now too late to do order anything that can be delivered from another florist for Saturday delivery as its after noon. This was to be a surprise for my sister who is working at a convention in Nashville on Mother's Day weekend and now she'll have nothing. If they can't handle their orders, then they need to suspend their online system or get their stuff together so people can order from elsewhere. read more

This place is horrible. They delivered an arrangement with noticeable gaps with empty flower stems, a broken rose, and wilted flowers for Valentine's Day. I contacted them and provided them with pictures of the damaged arrangement, but they never responded. I would avoid them. read more

I informed this business that we were not satisfied with the flowers. They were very kind and made things right. They sent fresh flowers the next day and even added balloons to it. read more

do not order anything from this place i order valentine day flower from them and they did not deliver at all order was place three days in advance. do not use this place. please read more

My husband ordered flowers to be delivered to my workplace on our anniversary 9/30/19. He requested that they be delivered before 3:30pm. I didn't know they were to be coming, but when I got home and made no mention of flowers, he was upset and had to tell me why. He then called this company 3 times and left voicemails when no one ever answered. At work the next morning, I was told that the flowers did attempt to be delivered at 4:45pm, but being that I was not in the office, they refused the order and it went back to the florist. They finally did come back the next day and I had them at 1:21pm. They still have not returned my husband's calls. Horrible Service. Thanks for the mutual feelings, Flowers by design. You don't care about my anniversary, I don't care about you. read more

This florist was sub-contracted through a Teleflora purchase. My wife works at a local hospital and is there for 3 12's per week. The flowers were sent 2 days earlier than my requested delivery date, which was a day that she was not on shift. She went into work the next day and the flowers were already wilted. That was about 14-15 hours after delivery. I have been in contact with Teleflora and they are working with me. Bouquet was pretty sloppy looking and as my wife put it "just pitiful." read more

The only thing more disappointing then finding out on Valentine's Day that your previously confirmed Valentine's Day order won't be delivered to the person you care about is this company's complete lack of care and effort to try simple alternatives to deliver your flowers. They're totally missing the boat on customer service. You're better off sending chocolates via amazon. read more

I ordered flowers online. An hour later, they called me back & told me they were "at capacity" & couldn't send the flowers. Made me VERY angry because they wasted my time. I could have found another florist in the interim. read more

Disappointed on several fronts. I ordered flowers through FlowerDeliveryExpress who sub- contracted the order to Flowers By Design in Nashville. The flowers were delivered on time, however they were stale and wilted in 24 hours. I tried 4 times to reach FlowerDeliveryExpress with no returned calls or emails. Next I called Flowers by Design to let them know the quality of their flowers was unacceptable. They have not returned my call either. On the delivery card they say "We have built an excellent reputation on beautiful flowers and prompt service. If we ever fail to meet your expectations, please let us know." You failed my expectations and I'm letting you know. read more

Extremely poor delivery service. Last year, they delivered a few days late because they claimed that they couldn't find the building --- the State Capitol. Really? It's the one on Capitol Hill with the dome. This year, they found the (now different), building, but they tried to deliver after 5pm. They lied to the purchaser that they tried to deliver earlier, but couldn't because they had to have a code to get into the building. Not true. Today they tried to deliver to my home instead. Despite multiple calls, they dumped the flowers at a leasing office, not my home. Took multiple calls to get it fixed. The flowers are a tad bit wilted and the water is a dirty mess. I suspect they delivered the old bouquet despite the delivery delay clearly being their fault. Extremely poor business. read more

****only because there is not a -0 rating do they get *1 !!!! Because I was out of town at this time, I decided to send some flowers to my grandmother. My grandmother's 95th birthday at the hospital--they delivered : BROKEN FLOWERS THAT THE RECEPTIONIST PULLED OUT, FLOWERS VERY WILTED & BROKEN ONES INCLUDING THE ONE SUNFLOWER. I had spent time looking for the perfect flowers & finally found "European Garden" -- what was delivered, LATE, even though I paid for it to be expedited & there by noon, was NOT anything like the picture! My mother went by to see my grandmother & they didn't come until after 3:30-4pm. And birthday celebrations were over & my mother left. The next day, mom went to the hospital & there they were- there, broken, wilted & dirty, small amount of water. She called immediately & the girl told her to "take a picture" that they would re deliver BUT they wanted the upgraded vase that I paid for, BACK!! I contacted the online company "flowersfromyou" & they were professional & apologetic. They offered me $20 gift certificate & I flipped! After suggesting that they look again at the picture & that I don't mind paying for quality...they decided to refund for the flowers. With full apology! I told them that this florist is going to damage their reputation & to stop using them as a distributor. Between the lack of concern, care, respect for anyone involved...the crap that they charged me over $65.00, the late delivery, the lack of caring from the florist themselves (and from reading other reviews, here & on Google, this is par for the course!) They need to be exposed for "less than" professional!! Being from Nashville & knowing what normal people expect out of a business- I'm shocked that they are still open! For some reason it won't let me post a picture of them.... Only because there isn't an option of a minus sign are they getting ONE star! read more

This place sucks. My boyfriend tried to surprise me with a bouquet. But, they mixed up the order and it was sent back. They were suppose to deliver the next day but by the time they showed up the surprise was ruined. When I contacted them regarding the issue they responded by saying it was not their fault. Who does this? What company replies to a customer's concern by saying it's not their fault? I would not recommend this place to anyone. read more

My cousin recently sent me flowers to thank me for her recent visit to Nashville. The flowers were pretty the day they arrived, however they immediately started to die within 24 hours (wilty heads). I called Flowers by Design several times during business hours, however only their answering machine picked up. I was determined to speak to a live person vs. an answering machine. I called again today and spoke to a live person. She informed me that I had waited too long to call and there was nothing she could do. *** Find another florist to use in the Nashville area, as this establishment does not have a good product (supermarket flowers stay alive longer!) and you won't like their business practices if they deliver an inferior product. *** read more

I had ordered through Teleflora and they used Flowers by Design. The arrangement was for a funeral home and I had asked that the flowers be delivered the day before the viewing to ensure they were there when the family arrived. This florist did not deliver until 1:11 PM the day of the viewing, one day later than I had requested, and two hours past the arrival of the family, which was 49 minutes before the funeral. They told Teleflora they had called the funeral home who told them the viewing started at one, a flat out lie as I determined from speaking with the funeral home personnel. The actual arrangement was truly ugly, no better word for it. The colors were discordant and had there been time I would have sent them back. As it was I did try to cancel the order after realizing they had lied but it was too late. I got my money back from Teleflora so I am happy with them, but I would never use Flowers by Design for any floral needs again. I advise you to do the same. I can tolerate many things but not those who do not tell the truth. read more