My husband sent me Beautiful 1 dozen mixed roses. I especially like the greenery because it is more than just baby's breath and ferns. You can see the dense varied textures surrounding the roses. And the roses are very healthy. read more

Flowers By Lili - 12 mixed roses - Florists Near Me - Englewood, New Jersey

Horrible Costumer Service. Over priced and does not pay attention to detail. will never call for delivery again.

Beautiful care for the arrangement I ordered! Thank you!!!!

Their flower gifts are gorgeous. They are very helpful in delivery issues as well and make sure we got the flowers on time.

This is the first time that I dealt with Flowers by Lili in Englewood Lili was so helpful and easy to deal with. She helped me decide what was best to get. My cousin was thrilled with the orchards that she received I recommend Flowers by Lili without hesitation I will order my flowers from them Guilla read more

Lili, I just wanted to thank you for the beautiful arrangement. My Aunt lost her husband, (my Uncle), and she commented on how wonderful the flowers were. Thank you for making our time of sorrow a little less dimmer. read more

Flowers By Lili - The flower arrangement made by Flowers by Lili. She was very helpful and quite pleasant. - Florists Near Me - Englewood, New Jersey

My experience with Flowers by Lili was still one of the most thoroughly unpleasant experiences I've had in terms of customer service. (A note - if you read the reviews on google and yelp, any negative review unleashes a comical, over the top rant from the owner. It would be funny, but mostly disturbing.) I ordered an orchid flower for Mother's Day. The orchid plant was diseased - the leaves were split down the middle and broken and the edges looked like they'd been eaten by an insect. The recipient was embarrassed to have to complain about the condition of the plant. I called the shop the next day and explained the situation. The owner was immediately defensive - she refused to believe that it was a diseased plant. I asked how she was going to amend the situation because it was a mother's day gift, and she immediately snapped at me and said, "You haven't even given me a chance to talk". When I said that it was very embarrassing and unpleasant to have to do this over a mother's day gift, she said "So what do you want to do - do you want to beat me up about it?" She said that she'd have to wait to receive a replacement plant from the distributor because it was "a loss for her". I asked her how it would be a loss for her, because she hadn't said anything about how she was going to amend the situation - replace the plant or give a refund. I said that I didn't think this was good enough - she immediately hung up on me. In total, this was a 1 min 4 second phone call. I tried calling back a few times, and it went straight to voicemail. This was very amusing since I was calling from abroad. I was just shocked that she had hung up on me, and I was shocked by the childish, mean-spirited nature of the phone call. She then had her driver call me, and he apologized and said that the broken flowers were his mistake because he had picked up damaged flowers from the supplier. This contradicted what she had said saying that the flowers were in good condition when they left her shop. When I told him it was a contradiction, he immediately backtracked and said then that the flowers must have been damaged en route. He also told me that "people struggle and have bad days" and that the owner must not have hung up the phone on me. It was clear that she was standing next to him, because then he said that the owner wanted to talk to me now. I told him that I didn't want to engage in this - and looking at the other reviews, there's just a lot of negativity coming from her. I had thought it would be better to support a small business rather than from a corporation. This has been absolutely surreal. A note to the owner - it looks also like you read all these reviews, and good for you for getting positive ones, but for the negative ones, you go absolutely crazy. I have honestly NEVER experienced something like this - it is incredibly unprofessional, and I feel sorry for you if you have to get by doing business by hanging up on clients. read more

Flowers By Lili - Orchid delivered with broken leaves. (Several leaves were broken, and the ends were diseased.) - Florists Near Me - Englewood, New Jersey

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best florist in englewood!!!! I needed one from the west coast and she was so helpful! She even answered the phone late because we were indecisive!!! The best!!! read more

As a recipient of Lili's flowers on 2 separate occasions, i can attest to the quality of the flowers. The arrangements were simple and beautiful each time. I usually just give the stems a trim and some new water after a few days, and they have lasted at least 1 week (sometimes longer). I've received the flowers at my own residence and work location, each time with no issues. I'm pretty sure my boyfriend put the orders on the same day as delivery, and I have not heard any complaints from his end either. read more

Beautiful service and on-time delivery from Flowers by Lili. I sent my friend an orchid plant to thank her for taking care of me after an operation. The plant was exquisite and my friend was thrilled. I was a first time customer who simply did a Google search, so I really lucked out. read more

Just ordered another arrangement from lili and it looks beautiful. Delivered fast and lili is a pleasure to deal with. Put her magnet on my fridge. She is now my go to flower shop!! read more

Flowers By Lili - Baby orchids with roses and chocolate filled swan. Beautiful! - Florists Near Me - Englewood, New Jersey

Horrible horrible horrible. Lady picked up with a bad attitude and told me they couldn't deliver because of traffic. Stay away bad customer service read more

Thank you, Lili, for the beautiful centerpieces for my niece's bridal shower! I really appreciated that you were able to work with our budget and still create a special colorful arrangement. Thank you! read more

Flowers were pretty on day 1 but unfortunately all the hydrangeas (half of the arrangement) were dying after 2 days. read more

Flowers By Lili - Dying hydrangeas after 2 days. - Florists Near Me - Englewood, New Jersey

I'm always grateful for companies that make my life easier. This is one of them. Lili is very sweet to work with and the quality of her flowers is excellent. It's apparent that she loves what she does and gets pleasure from bringing joy to others with her exceptional floral products. read more

The card on the flowers looked like the delivery just wrote it while pulling up . Nice roses , but not worth the price I paid

Found company on Yelp, they immediately notified me of any problems we might have and delivered to a nearby town that day. Beautiful arrangement, good price and excellent service. Would certainly use them again. read more

Lilli helped me out in a pinch! All the other florists were closed early for thanksgiving and even Lilli. But she picked up my phone call and was accomodating in delivering me a beautiful centerpiece. Outstanding service! Thanks! read more

Beautiful flowers, on time (in the morning), and delivered directly to a school too!

Sent flowers to my wfie for our 1 year Anniversary and she absolutly loved them! Great staff and great quality product. Thanks Lili!

While trying to decide among a few North Jersey florists, the 5-star rating on Yelp sealed the deal for Lili's, and I must confirm that the rating is definitely justified. Wow- I am so awed by and grateful to Lili for not only creating a gorgeous arrangement, but for delivering it within TWO HOURS of my order (after initially saying she might not be able to get to it til the next day--which would have been fine!--as she was working on a wedding!!). If that weren't enough, she upgraded to a more expensive arrangement at no extra charge, and the delivery was free. How amazing can she be?? Lili is the superwoman of flowers. read more

Recently ordered for a delivery to Englewood hospital. Spoke to Lili directly and told her what I wanted. She was thoughtful enough to ask what hours the recipient worked to arrange the correct delivery time. Flowers arrived fresh and beautifully arranged. Would definitely order again! read more

We used Lilli for flower arrangements for a rehearsal dinner for 100 people at Molos Restaurant. Prompt, courteous service, easy to reach and communicate, responsible prices. Flower arrangement were exactly as we ordered and discussed and were gorgeous. I would absolutely use here again and highly recommend her services. read more

This review is for Flowers by Lili the Edgewater location adjacent to Home Goods. I will tell you who ever orders from them you will not be disappointed. I have ordered flowers for my wife a few times and the flowers have lasted for over 3 weeks. These are the best I have ever seen and the service and delivery is fantastic. Communication with the staff is better than anyone I have ever worked with . Take my word order from them over and over. Forget 1800flowers and pro flowers .... But your flowers for any occasion from Flowers by Lili..... Love you guys you made every occasion filled with happiness... read more

Lili was a pleasure to deal with. She made the process easy and efficient. Lili stands by her product and is all about good customer service. I have ordered several times from her and if there was ever anything wrong with my order - she was very quick to fix it. I continue to use her and highly recommend her. Joshua S read more

Had an issue with the website showing a stock photo for a planter which I expected to get a bowl that size. I must say the plants are very beautiful and it shipped same day, super fast. It was just in a smaller bowl and did not look like what was on the website which I understand can happen with flowers.The store called me immediately and agreed to fix my issue. read more

The worst customer service, the worst attitude, and super market quality flowers. I purchesed a Yelp deal ($50 for $75 worth of flowers) and called and spoke to the owner, Lili. Told her it was my wifes birthday and that I would leave the selection to her since she knew what she had in stock and what was freshest. She delivered in town to my wifes office 20 yellow long stem roses died with a reddish hue. When I found out that she sent about $25 dollars worth of supermarket quality flowers to my wife and embarassed me, I called her to complain and when she heard I was not happy, she didn't want to hear about it, bitched that I was not appreciative and then hung up on me because I was interupting something. Lili then sent me an email about five minutes later with a crazy response that said, basically, She is tired of all the "rich" people complaining and she gets more tips from the poorer people in town. Then she complained that her son was on the line when I had the nerve to call her and he hung up on her when she went to take my call - sorry, I thought customers were always right and came first. Then, after sifting through all the crazy rantings, her email told me the truth about what happened ... I purchased a deal from Yelp for $50, expecting $75 worth of flowers. Well, she only gets $35 for that purchase (which she made sure I knew she did not even get yet) . So, while I expected $75 worth of flowers, she got paid $35 and so felt it fair to deliver to my wife, $25 worth of flowers so she could still make money on the deal. Poor business ethics, Poor customer service, and Poor flowers (they actually died six days after received) makes this store an easy pass. Yelp had other flower shops in the area and next time, I won't even consider using Lili. I'll just cut out the middleman and go to the local supermarket. At least they will sell me flowers with a smile, read more

I needed flowers on a friday at 7:00pm. All other florists were closed. Lili came through for me with beautiful flowers, AND SHE DELIVERED THEM TO ME HERSELF. This is what I call someone who cares about her customers as well as her business. She was super sweet, fast, and took the time to ask me for what occasion I needed the flowers for to make them as appropriate as possible. Thank you Lili!!! You saved my day!!! read more

If you are looking for a florist in the Englewood, N.J. area look no further than Flowers By Lili. Every arrangement receives Lili's personal artistic touch making sure every piece leaves her shop "picture perfect". Florists working in other locales reach out to Lili for their personal and customer needs...could there be a better review? read more

I have never posted a bad review for a business before but my experience with the owner of this business was so disturbing that I had to comment. My order was for my first grandchild. I asked for white roses with some blue, for a baby boy. They called back because they lost the card and I had to recreate the message. When the flowers arrived I was so disappointed in the quality and lack of design. The flowers were also topped off with happy birthday balloons. That was the best part of my experience with this business. When I called to express my disappointment, I was screamed at by the owner without her letting me even speak. A few of her words to me: " I am a single mother of three kids and have no f---'n money. You just had a grandchild ... Shame on you ... This bad karma is going to come back to you and on your grandchild." There was much more of this followed by a long and ranting text message. Needless to say there is a real problem with anyone treating a customer this way. While I can empathize with her financial struggles, as a single mom of three children myself, I can not accept how this was handled. I am certain this woman will post an unprofessional response to this review to excuse away her awful behavior. Most definitely the worst business transaction I have ever encountered. read more

I live in CO, but my family is in NJ and I needed to send flowers. Found Flowers by Lili online, and a few other florists in the area, but to be honest I liked the business name. I called this morning, and within an hour my mom had her beautiful bouquet delivered. I even got to speak with Lili directly! Excellent customer service and making recommendations, she even added a special bonus of a giant hydrangea on the house. Thank you, Flowers by Lili... you have a customer for life. read more

Ordered a bouquet and chocolates for my cousin's birthday. I had a small misunderstanding about the chocolates, and when I called about it, Lili graciously and generously offered to solve it without the extra charge that should have been applied. My cousin was thrilled by the gift, that arrived in the morning of her birthday - just minutes after I called her to wish her a Happy one. Thank you!! read more

I had selected Lili on line to deliver flowers to my niece who had just given birth. I always try to select small businesses whenever possible. After placing my order, there was confusion as to what I understood on the website and how Lili intended the ordering process to be. The Lili owner followed up and worked through it with me. Lili went above and beyond to assure complete customer satisfaction! I would re-order from Lili again without hesitation. read more

I live in los angeles but I was looking to order flowers for a friend in Englewood,NJ and I found Flowers by Lili. Lili was extremely sweet and helpful. She went above and beyond to make sure I was a satisfied customer. I didnt get to personally see her creation but my friend called me the next day to thank me for the beautiful arrrangement. I recommend Lili for anyone looking for quality, personal touch, and good prices. Defnately a florists who knows her stuff. read more

I've ordered flowers from Lili on multiple occasions for my wife in the tri-state area. My wife always raves about how beautiful they are and how impressed she is. I will definitely continue to order from here and recommend you do the same. read more

I needed to send flowers to a dear friend in the hospital, and Lili spoke with me personally, understood exactly want I wanted to send, and she customized the arrangement so it was perfect for the recipient. And on top of that, she upgraded the arrangement with dozens of roses at no extra charge!! If you are looking for a florist in the area, look no further!! Lili is the best!! read more