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    Flowers For You

    1.0 (1 review)
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    15 years ago

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    West End Flower Shop - Photo 1- item ordered Photo 2- flowers that were received in Texas Photo 3- West End's delivery

    West End Flower Shop

    (8 reviews)

    Excellent customer service! Made sure my birthday flowers were to me, before the snowstorm hit &…read morethey were closed. They were very conscientious & friendly to me & my niece who was sending the flowers. The floral arrangement is gorgeous! So beautifully designed, and, I am very happy with them. Thank you so much!

    - Sent the wrong flowers (less than 1/2 the size of what we ordered and NONE of the flowers we…read moreordered) - Misspelled "Taylor" ...the gift was for a funeral, and West End Flower Shop changed the intro on the card to "For _____ Taylore" - Terrible Customer Service Ordered an $85 arrangement for a funeral. West End Flower Shop sent something that was much smaller and drastically different: 1. A rectangle pot rather than the round pot 2. Rather than a variety of plants I ordered in a large , in the pot was just one plant. When my sister called the shop, the owner said that they can't get Desert Beauty in the Bedford area. My sister asked why it's on the website and available for order. The lady said that it's a national website so she can't help that. But what the owner CAN do is apologize and offer a refund. That's what any decent business owner would do. The owner refused until my sister called a second time. The second time my sister called, the owner refunded 15%, and the owner added, "That's more than you deserve." No. It's less than we deserve. You sent a much cheaper product and you act as if the customer is wrong for wanting something close to what he/she ordered. You misspelled the bereaved name. West End Flowers, recommendations for your business: - Strive to get 20% of the order correct, rather than 10% - Don't change the spelling of the recipient's name; odds are, the person who ordered the gift knows how to spell "Taylor"

    Flowers For You - florists - Updated June 2026

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