It is currently 15 minutes after the dealership closed. I was in earlier for a transmission and…read morebrake service and they scheduled me in at 10 and had me out in time for a doctors appointment. Leaving the dealership, I had a check engine light come on. Back in, diagnosed in 10 minutes. Had to make doctor appointment, Marcus said they they were there till 6. I'm back at 5:50. These guys,stayed late to fix it. Saved me another 120 mile trip. Happy camper. Extremely professional service. Color me extremely impressed. Dillon,your service department is one of the best I've encountered.

Took my vehicle into get a diagnostics and waited over a week with no help. The service desk was…read morevery passive aggressive and very unhelpful. Told me nothing was wrong with it but couldn't find the reason my vehicle wasn't turning on. And still had the nerve to charge 300 dollars.

If only I could give "0" stars... RUDE!!! RUDE!!! Took my…read morecar to get a diagnostic check. Called to pick it up. No discussion of what was done, what was checked, or what could be wrong with my car. I called and asked what was done, he asked what the name was under, put me on hold, then came back and said, "ma'am that vehicle was picked up".. I said I know, we just got home with it and I would like to know what was done and what's wrong with it. He said they didn't find anything.. if nothing is wrong, then why does my car have 1) a rough start 2) vibrates in idle and reverse 3) it shakes and acts like it wants to die 4) it died on my husband in PARK in the DRIVEWAY this morning. He said nothing was said to them about any of that. So I asked what they do in a diagnostics check. He said it depends on. I asked on what? "Ma'am it depends on the vehicle". I asked if was hooked up to machine or scanner or what's done... music started playing. He put me on HOLD. Without telling me. I waited SEVERAL minutes without anyone picking the phone back up, so I hung up and called back. I said that was "NOT COOL!" You put me on hold without saying a word and you didn't even come back. "Ma'am, I have 5 people here waiting. I'll call you back when I have time".. I said no.. that's rude! He was talking to me first and I want to know what's wrong with my car because nothing was said when my husband showed up. He was handed the keys and told to have a good day! He said plenty was said. So I asked l... again... what diagnostic was ran, was anything found because I need my car fixed. He said nothing was found that he told my husband he can try to change out the motor mounts (we ordered them the other day with transmission mounts also and they came in today), so something must've been said for him to tell my husband to try what he already had intentions of doing. I asked how a diagnostic can be ran and nothing show, when my car obviously SHOWS signs. They should've noticed when they drove my car to move it. "Ma'am, I'm hanging up. Don't call here again and don't bring your vehicle here anymore, we won't work on it".. I asked his name.. "My name is Shawn and I'm the owner and I'm telling you not to come back here again." I asked "WHY?!" I just wanted to know what was done. We took it for a diagnostics. "And we didn't charge you for that ma'am. Don't call back. Don't bring your vehicle back." .. And here I am. Writing a review to let EVERYONE know how rude and unprofessional "Shawn" and Gary's Automotive is! If there was a choice of "0" stars, I would've picked that, but I had to pick the "1" star. We have taken our vehicles there before with no problem, but not anymore. Not after today. VERY RUDE!! VERY UNPROFESSIONAL!!! ("Shawn Grisham" is the owner of "Gary's"). Go somewhere else. Don't waste your time or money on a place that's unprofessional!! *Adding that my husband said that Shawn cut him off while he was trying to tell him what was wrong with my car, to talk to another customer about a $4,500 transmission job... you don't do that! You don't just cut people off and turn to the next.

We were in the middle of a twelve hour roadtrip when our check engine light came on, then began…read moreflashing. AutoZone could not find any specific issue, but recommended we see a mechanic. Every other place we called was unable to see us today. Gary's Automotive discovered we were basically out of oil (Jiffy Lube did not recommend an oil change for another 2k miles). They topped us off and sent us off with well wishes. Fast, friendly service! They were lifesavers! Thank you!

NEVER TAKE YOUR VEHICLE HERE! They completely ruined my car that I had just purchased. An employee…read moreleft a part off and oil was all over my garage floor the next morning. I returned my car to them, they kept it 3-4 days while waiting on a part to come in, and told me everything was fixed. I picked up my car and it would barely run. Takes a long time to accelerate more than 30 or 40 mph, shrill beeping notices are almost constant, ive had nothing but problems. My mother and stepfather were the only owners of this vehicle and it was always garaged and babied. It ran PERFECTLY before taking it to Ridgemont Superlube but they claim it's just a big ole coincidence that it now runs like . I am single and no longer have a reliable vehicle because I trusted them, and paid them $150 to destroy my car. Use a business with integrity--this business has NONE.

They ruint my lug nuts by rounding them off now I have to go to the dealership to get them removed…read moreand then broke my air filter housing causing premature wear and tear on the brand new filter not even 100 miles after the change, would not rec this place they do not know what their doing!

Walked around the parking lot for 25 minutes trying to find assistance to look at vehicles, nobody…read morewas willing to come out. Their inventory is so low that there was scarce little to even look at.

I had a flat one morning and had it repaired locally. Well, little did I know that they had ruined…read moremy locking wheel nut including the lock. Since that was not explained to me, I had no idea I had been driving around without the ability to remove my tire(s) and replace with the spare, if needed. The only comment to me, was that no one needs locking wheel nuts here. So, I called three places in the big city of Abilene, to find out what needed to be done. Also, I called the dealership in Weatherford where I purchased my truck. Lawrence Hall came to my rescue. On July 23rd, Aaron, Tom & Jimmy were my answer. I called the service department and spoke with Aaron in the service department. He said they had the item on hand. I arrived at their service department and was greeted by Jimmy, ready to purchase the locks, Aaron called Jimmy in the back and told him to give me the locks. I do not know any of these guys and did not know what I had done to deserve such a blessing. When we left and returned to my truck, Tom was outside talking with son and Matthew was having a great time. Tom had a set of tools to remove the former locks and put on the new ones. This was done in a matter of minutes. I certainly was blessed. Again, I don't know why these guys treated me so well but I sure do like it. Tom, Aaron, and Jimmy took excellent care of us and my family; they treated us like family. When ready to purchase a new vehicle, I will not hesitate to partner with Lawrence Hall. I will always recommend the service department here. Thank you, Aaron, Tom & Jimmy-top notch gentlemen.

Had an issues with my Kia Niro. My service advisor was super professional, set clear expectations…read moreand let me knew when the vehicle was being looked. Was told it was a 200 bucks to fix. Honestly I thought it was going to be much higher. Picked my vehicle up today. Was told it was covered under warranty. Heck yes! I will be bringing my other vehicle to get serviced as well. Thank you for the fast service!!

I visited this dealership today and the sales manager told me he didn't want my business. I told…read morehim up front i was not ready to buy and it would be 30-45 days. I also told him i did not want to be sold and don't try to sell me. He proceeded to try and sell me so i told him to stop and he said I don't want your business. I have bought over 50 cars in my life and i have never been told I don't want your business. I guess the car industry is doing better than i thought. I will say i went to the Toyota dealer and told them the same thing, i did not want to buy for 30-45 days and they said sure, just let us know when you are ready. The difference in the customer service was night and day, i would recommend you going to Dallas if you want a Kia.

This is a first class operation for great auto repair. Always a detailed estimate provided before…read morework is done. Complete trust in their service.

You can trust Procter Automotive to service your vehicle. I…read morewasn't fond of driving to Lubbock for maintenance. I am a widow of a husband that did everything car related. I have never felt I was taken advantage of, and certainly approve of my BMW being locked up in a well-lit parking lot across from the shop, if they have no room inside. , whose husband took care of servicing the cars. I have never felt taken advantage of pricewise. I love the fact they keep your car overnight in a fenced well lighted parking lot across from Procter automotive. With all the crime happening, it's nice to know that my vehicle is safe.

My family was on a roadtrip and our windshield was smashed by a piece of furniture that fell off of…read morea truck in front of us. Abilene Auto Glass answered our call and got us in right away as we were driving through town. They replaced our windshield and we were in and out in 45 minutes. They did an excellent job and I can't recommend them enough!

Friendly, quick, professional auto window replacement, etc. Nice people. As we were going out of…read moretown, they had it done promptly!