It pains me to leave this review because I have been a customer for three years and I really like…read morethe optometrist, but I have now attempted to come here three times in a row during posted hours and the office is not open. First, there was a sign on the door saying the office was attending a graduation, next it just was not open and this morning it's supposed to be open at 9 am and it's currently 9:08 with two customers waiting outside. I don't know how you can run a business like this. Again, it pains me to say this but I have to move on to a practice that is more reliable. And to the eye doctor--you've been great and should find a practice with more reliable help!!!!

I just got a complete glasses/ contact exam. For the first time in my life, I didn't put on new…read moreglasses and go holy crap, I can see so much better. My old glasses are better than my new ones. The contact prescription from this place went from -6.25 in each eye, which it's been my whole life, to -5.00 and -5.75 in 2018, to -6.00 and -6.75 in 2023. I've not even filled my contact prescription because I just wasted $500 on glasses that are worded than my 2018 prescription and I don't want to waste $$$ on contacts that probably won't work either. Wish I could give them 0 stars. Prepaid $290 for contacts. Guess I'll have good luck getting that back. Lol

We had the BEST experience here! I took my kids (ages 9 and 11) for their first eye appointment and…read moreit went wonderfully. From the moment I made the appointment, the staff was so helpful and kind. The whole process was seamless, and they even were able to get my kids to do the dilation drops without any drama. For reference, I had to wrestle my kids down for pink eye drops in the past, so I had low expectations this would be successful. It's important for me that my kids have a good relationship with all things related to their health, and this was such a positive experience for them. Another thing that impressed me is how thorough Vision Veritas is, they told me information about my eyes that I have never heard from any of the previous optometrists I had ever been to. Highly recommend!

Made an appointment for a visit as a new patient. They said they would send me a link to new…read morepatient paperwork so I could fill it out before my appointment. No link sent. I called the office on 8-15, the girl said she'd send it out. Seemed annoyed that I called and didn't really seem to care. Another whole day and no link sent. Incompetent office staff, so I cancelled the appointment. Obviously, they don't value my time or my business.

Staff at this location are knowledgeable and efficient and easy to work with. The Eye Doctor…read morechanges but they are always pleasant and kind and quick and on point every time. They got me in one day because I was worried about a stye in my eye. same day visit. and the doctor gave me good and reasonable and realistic advice. The selection of glasses are awesome and good pricing.

They advertise promotions that are false and when you ask if they will honor it, they give an…read moreexcuse about how they're not familiar with what's advertised to the public. I do not appreciate being lied to and enticed by an advertisement creating deception to get people in their doors. Awful way to do business and I immediately cancelled my appointment. I also found it strange that I BOOKED through the special promotion link and when I asked for her to verify it, SHE asked ME what it was. Why am I being held responsible for your advertising and marketing department that it's my duty to report on what was stated clear as day on their website and IG. Again, I would not book here due to their bait and switch tactics.

Value is amazing! Check it out. LOVE this place and the people who work here. So very friendly…read more Even asked about my day today and my plans and what I was doing. They care and showed interest in me. Excellent service &.I wouldn't go anywhere else for my frames. Thank you for helping me look my best for my upcoming trip to Australia

They did a great job with my glasses. You won't find a better place to get your glasses…read moreprescription fill! They have a money-back guarantee!

Literally the best, most caring, patient and attentive eye optometrist I've ever seen in my 25+…read moreyears of seeing eye doctors. Most have brushed me off/rushed me without trying to get a good and accurate prescription. So glad I visited and would recommend to everyone.

I love coming here! Always great customer service. Dr. Coleman is professional and friendly. He…read moretakes the time to make sure I have a full understanding on what's going on with my vision.

Excellent first experience from beginning to end…read more Scheduling the appointment was very easy. Brian clearly explained to me what to expect (it's my 2nd time at any eye Dr). When I arrived, the check-in process was easy and done on an iPad, again explained by Brian. Sarah, the technician, helped me with the eye measurements, explaining what she was doing along the way and answering all my questions. Finally, Dr Johnson saw me, addressed all my questions and made some recommendations. Never pushy, never rushed, never salesy and extremely pleasant to talk to. I definitely recommend her practice and plan on coming back.

They were literally rude from the second I walked in the door. I stopped by a week ago to inquire…read moreabout an eye exam. My husband goes here, and we live right down the street, so I thought it would be a convenient option. I didn't get one foot in the door before some employee with brown hair started asking questions. There was no "welcome in," no "what can we do for you." I told her I just had a quick question and she seemed annoyed by that. I asked my question and then went home to contemplate whether or not I should use them after that encounter. I decided to proceed since it was so close to my home and convenient. I emailed ahead of time to inquire if they could accommodate a medical request I have. I never heard back. I had to email again a week later to get a response, which was no, they won't accommodate my medical request. Ok, then. I'll be going to another eye doctor down the road and will be taking my husband and our business with me. The owner replied below, but I have no idea why she inserted that she is a minority as that has zero to do with my review. How odd to use your ethnicity status as a reply to a potential customer's poor experience with your company. She was more concerned with emphasizing that I am not a patient (which, I never would be after my experience with them), instead of addressing my complaint in my review which was related to the encounter I had with her rude staff member from the second I walked in the door to the fact that I had to email multiple times in order to get a response from them. She is correct that I was referred to them by my husband, but he was so upset after hearing about my experience that he now refuses to go back to their facility. We found a wonderful eye doctor called Premier just down the street. They were incredibly thorough and much less expensive than Bespoke (who charges $175 for an eye exam).

I had to go back several times because the prescription was wrong. Now they said they won't fix…read morethem and I would have to pay. Don't use them to buy glasses. Go to Visionworks.

I have been a patient of Dr. Nguyen for several years now and I have always found her to be…read moreprofessional, compassionate, and extremely competent. On my most recent visit she took time to explain the results of my exam and patiently and clearly answered my questions. The office staff was both competent and friendly and while it takes a little longer to get to her office than before it is a concession I am more than willing to make.

I broke the earpieces on my eyeglasses. The lenses were cleaned and put into a new frame which they…read morefound to fit my lenses. I offered to pay, but was told it was free. Made my day!

Stopped in on a whim to see if they could help me with my nose pad on my glasses. I sat on them and…read moreone was missing and it was smooshed. Laurie Rose was thorough in explaining she'd do her best in reshaping but that she definitely could replace it. She did and wouldn't take any money for it. Not even $5. I promised her a nice review here for her time and friendliness. I will give this place my business for my next pair of glasses! Thank you!!

Terrible terrible store. The manger Riley and assistant manger are rude, unprofessional and have no…read morecustomer service skills. I would advise anyone to never shop at this particular location ever again. When I asked for the general mangers contact information or whoever overseas this store Riley refused . The manger (Riley) yelled in my face and told me to get out of HER store for trying to make a complaint on the assistant manger for literally being rude, unprofessional, dismissive and lack of customer service skills. Come to find out the manager (Riley) was even worse. The assistant manager walked out of my face literally mid conversation and never came back out. I was just trying to gain some knowledge on my glasses about a warranty on my glasses. (That she said I had to have a printed copy of my warranty, which I didn't understand is why I was trying to gain insight, I had my warranty on my phone with my name attached and ID in hand) They answered no questions and were instantly hostile and told me to leave HER store, Maybe because I am a black man and they feel as though they don't have to show me basic human decency. I feel as though I have been discriminated against. They literally wouldn't even give me the light of day ignored me, Riley yelled at me and my fiancé while our 8 year old child was right there next to us even she was shocked and saddened. As soon as I tried to make a complaint she cut me off , The manager Riley tried to intimidate me by yelling and pointing in my face and telling me to get out of HER store which it is not her store. SHE is an employee of the store. Not the owner. I know this extremely repetitive but I feel as though I need to reiterate the severity of this situation, because this is unacceptable and should not be tolerated. Please if anyone sees this don't waste your time or money here. I will be taking this to the top of corporate and I will not stop until this is resolved

I would give them a zero star if I could. I had a terrible experience at this lens crafter store in…read morethe galleria. The STORE MANAGER, Riley and ASSISTANT MANGER were extremely, extremely rude and unprofessional to me and my finance. We were in there asking questions about a warranty on my meta glasses. We were polite and respectful. The altercation started with the assistant manager I was asking question about my warranty she was extremely rude and dismissive and literally walked out of my face and went back into her office mid conversation. So I asked one of the sales associates to get the manager. Riley (store manager) took her time coming out to a customer complaint. Once she finally came out I simply stated In the most respectful way that the assistant manager was extremely rude and unprofessional and that is not how you treat customers. This is a retail store so I would think customer service would be at the upmost importance to the company. Mid conversation she literally cut me off yelled at me pointed her finger in my face and told me to get out of her store. Which I did, so now I am here to make a complaint. I will also be leaving some on Google. Hoping that no one ever spends another dollar at that store. Whoever is in charge or overseas that store needs to seriously look into who they have hired to represent the company I am extremely offended and seek some type retribution or action taken. There is no telling how many customers or employees she treats like that. I would like a response/follow up on this matter. Or I will be taking this to the top of corporate and I will not let off until this is resolved. This is unacceptable and I nor my fiance tolerate this type of behavior for simply trying to get clarification on matter we were trying to gain insight on

Customer service is the best. Dr. Price is extremely thorough with her examine. Johnny and…read moreClaudia make you feel welcome and spend a lot of time making sure that you get exactly the right glasses and they fit perfectly. Have been going there for years.

I did not have an appointment, I simply walked in and asked for assistance. The associate greeted…read moreme with a smile and treated me impeccably. Answered all my questions made a few suggestions. I ultimately walked out with exactly what I wanted at a very fair price.