The service with the receptionist is never anything but lovely. All the employees are very kind. I do enjoy the online booking as I'm not a person who enjoys talking on the phone. Book ahead they get busy but so worth the wait. Amazing staff. read more

I have been seeing Ivan for the last few months to deal with shoulder/back/arm pain that is a result of 15 years of bad posture and carrying bags on one shoulder. It has taken a lot of time and patience (and doing the exercises you are given - very important), but the results are truly amazing! Ivan helped me set realistic goals (ie; you cannot put a timeline on anything) and I am looking forward to the next phase of treatment that will incorporate an RMT. The staff are warm and friendly and the atmosphere is one of calm. I highly recommend this business to everyone! read more

Friendly and helpful crew, nice environment and equipment, good spot. Usually gives you exercises to help you get better, which is quite useful! Their booking system is easy to use and convenient. read more

Went for physio, fabulous staff, healed my knee in five minutes which had been playing up for months. Charged my benefits direct too which was a plus read more

Great clinic in the Olympic village! Super friendly staff. I came here to see Derek for some maintenance work. Great treatment and I've started to get back to old self. They also have ims treatment which is something I always look for and he does that as well! Definitely will go back! read more

I started seeing Jamie for an issue with my back that had mellowed out years ago but was aggravated at work a few months ago. The studio is clean and calm and the staff at the reception desk took care to address me by name and were always respectful and attentive. They took my Blue Cross info and do direct billing. I was seeing Jamie once a week for around 2.5 months and she is awesome! We tried acupuncture twice but I became uncomfortable with it so she respected my decision to not try it again until I brought up again a few weeks later that I was willing to try it another time. Every time we did acupuncture she would come in and check on me every 5 minutes or so to make sure that I was doing okay. She always made me comfortable when it was time to lie down with the heating pads by giving me a big pillow, a leg rest and she even ordered new magazines for me to read when she noticed I had read through them all! read more

I started coming here after I had heart surgery. The physiotherapist Ivan knew more about what had happened to my body during surgery then I did. He was able to build my strength back and my recovery was much quicker then what my doctors had predicted. The staff are extremely healthful and caring and it shows every visit I come here! read more

I found this place on google; I was searching for a Physio close to me. I came here, and haven't gone anywhere since. EVERYONE from the receptionist, physiotherapist and massage therapists are beyond helpful, warm and welcoming. Questions are answered with solutions and followed up on return visit. Skilled professionals with attention to detail in your well being. I will continue my appointments and referring them to family and friends!! read more

Started coming here back in September when I hurt my back. I see Aaron and he's very nice and knowledgeable. I had never had IMS before and it is amazing! I'm very happy I found these guys. read more

Was initially excited to have an RMT clinic so close to home. Went for a massage and had Marina, RMT. Terrible service unless you're satisfied with a mere back rub and sweeping of your skin. She also behaves as if she's doing you a huge favour rather than providing a service you're paying her to do. Better off saving your time and money and book with another RMT. So disappointed!! read more

I've been seeing Ivan for my ankle. I've seen many other physios so it's refreshing to have a physio that's willing to really listen to you and explain things thoroughly. I appreciate that he never suggests to book another appt in x amount of time, rather, he says to feel it out and schedule when needed. read more

I have followed Ivan since he worked at total therapy and he's always been extremely knowledgeable and professional. I had surgery on my left rotator cuff and after 6 months of rehab from ivan, my shoulder was fully healed and never had an issue since. I highly recommend this place as ivan is great with people and is able to quickly recognize any issues you may have read more

Staff is knowledgeable and attentive. See Cory for massage therapy and Derek for physical therapy. Always insightful and take into consideration what my body has going on at the time of appointment. read more

I began coming to Focus Physio and saw Aaron after being diagnosed with whiplash related to a car accident. Focus Physio is a super nice, clean and modern practice located next to Olympic Village. Booking was easy to do online and their hours / availability was great (7-7 M-F) since I work daytime hours. I found Aaron to be super knowledgeable and skilled and while I realize accidents take time to heal from, I feel I'm in good hands. Unrelated to ICBC, they also offer direct billing to my extended healthcare provider which is super convenient! read more

This has got to be the funnest place to be. The therapists know their stuff! The service is friendly. You can't go wrong seeing anybody at this clinic. The girls at the front are super friendly. There's no better environment to be in while you're on the mend. read more

I have been attending Focus Physio and Wellness since it opened. It was a welcome addition to the community that is developing in the Olympic Village and the convenience factor for me living in the Village is wonderful. I have only used the services of the RMT's at Focus and attend on average about three times a month, though ideally I would like to attend every week it doesn't work out with my personal schedule and the occasional absence of my RMT of choice. That said, should a need for Physio come up I wouldn't hesitate to use them for that service. My primary RMT is Marina Lagacé who is nothing short of excellent. She is both an excellent therapist but also extends her practice practically into my life away, giving me stretches to do in order to promote balance and even helping me to stretch out after our sessions. She's even shared information and worked in conjunction with the goals of my personal trainer. Overall she is simply excellent. If your looking for a holistic practitioner I cannot suggest her highly enough. If your maybe not into the "holistic vibe" (cause it's not my primary focus) that's fine too, she works very well on the practical front as well. Her bed side manner is impeccable and comforting and she is very responsive. She is now my fifth long term RMT and by far the best long term RMT I have had. I also use Brian Redillas on occasion and find him to be very very good as well. My preference to Marina is purely that I prefer a female therapist; however, I have found Brian to be excellent the number of times I have used him. If you are looking for a therapist who can provide extreme power and deep tissue Brian is your guy. Keep in mind I attend several times a week and I am aware of how deep tissue is supposed to feel... This guy is good. He is also very responsive and was very adaptable when I had sore areas that required less pressure. While I don't see him on a regular basis he is super easy to get along with and has a great bed side manner. The girls who work the front desk are a sharp team, very kind and super hard workers. They are great for getting you in when you need something last minute and equally good when you have to cancel an appointment. They all seem very sharp, more like owners than people who answer phones, which is a great face of the company (maybe they are the owners?). So many customer service jobs like this these days are filled by lazy people, not at Focus. It's refreshing to see the opposite at Focus and is a testaments to how good this place is. If you have extended health they can likely direct bill which is very convent. My only complaint about the place is that there is no online appointment making, listing or cancelation. You do get an email from them as a reminder two days before but honestly it's 2015 (almost 2016) and I think you should be able to do all this online. Previous long term places I have been at have used online systems and it's great. To close out, I'm very very happy with Focus Physio and Wellness. I like the smaller setting, I had been to a larger place that shared a waiting room between themselves for Physo/Massage and a drop in medical clinic and naturopath and it was chaos with kids running everywhere, people hacking up a lung and constant phones ringing for the different services. Not at all relaxing before or after your massage. None of that at Focus, great waiting room and lots of parking around during the day too. Full disclosure: I was asked to review the services I received on social media. However this review is impartial and I was not offers anything for doing the review. read more

I went here about 5x last year, because it's in the same neighborhood I work in. On at least two occasions I had Corey Pettet and they were horrible experiences. The first time I had him, Corey questioned why I was there and assumed that I had no tension or pain and that I just wanted to use up my benefits. Corey mentioned this numerous times and pretty much said it was a waste of his time. I felt very unwanted and I did not know why he would say that to me - especially when he is getting paid either way. He seemed to be uninterested and not engaged during the whole massage. The other time I had Corey I could sense that he was in his own world. I could see him stretching his own body (the shadow on the floor); I heard him yawning; and I felt him picking at his nail/hang-nail. He also placed his finger in 1 spot for over 5mins without any pressure at all. This happened 3x during the same visit. I decided to try someone else the next time. I had a massage therapist named Marina Lagace. She too seemed to judge my body right off the bat. As I told her where I feel pain and soreness, she claimed she did not feel anything. However when the massage was complete, she apologized for jumping to conclusion. She could feel me tense up in certain places and told me that I wasn't able to fully relax my body. She then recommend that I come more often. For my other two visits, I had another man. He was great and very attentive! I even recommend this place to my sister when I first had thr other guy (he was the first massage therapist I had there). My sister also used a few therapist and had horrible experiences with Corey. She now only requests that one person. I now go somewhere else where the therapist are not quick to judge. They welcome me back to get massages all the time. My massage therapist recommends I come back monthly to prevent future aches and pains - especially when I work 2 jobs! I do not, and will not recommend this place to others as my coworkers have had bad service as well. We do not want to waste our benefits on a place that does not have great customer service. read more

Ivan at Focus Physio is my go-to healthcare practitioner for all my sports-related aches and pains. He has helped me recover from two injuries, one on the field and another in the weight room. As long as I continue hurting myself I will continue to seek treatment from Ivan. Highly recommend for anyone suffering from injury and seeking diagnosis as well as treatment. read more

I have been treated by Focus Physio + Wellness physiotherapists, Ivan Soo and Aaron Vani for various issues including knee surgery rehab, ankle injuries, as well as neck and shoulder pain from desk and computer work. I find that both are very knowledgeable, thorough in explaining my condition and treatment, and are genuinely concerned about my progress. I appreciate that they take the time to listen to my symptoms and offer a complete explanation before proceeding with treatment. I fully trust their expertise in regards to my health and well-being and am thankful for the care and attention they continue to provide. I would definitely recommend their services. read more