Came here for a massage. This place is close to my work so I thought I would try it. It was my…read morefirst massage ever and it went ok. The masseuse was very friendly and she worked on me for a full hour. After the massage I didn't feel my neck pain anymore. My neck pain did come back later in the evening. The massage was $120 for 60 minutes. They serve ginger tea which was very tasty and refreshing. I'll probably be back for more treatments.

I didn't write this review 9 months ago (choosing instead to write to the management to share my…read moreconcerns privately), but 9 months later with no response at all from the team at Qi, I'm still upset by my experience and I don't want another plus sized woman to repeat it. So here goes. I am a plus sized woman. Just a fact. Happily, it's pretty rare that I feel that my size impacts the way I'm treated. In fact, the only time in recent memory that I've felt my size impacted how I was treated by someone was with the massage I received at Qi. Now, this is not a statement against everyone that works there. In fact, I had a great massage many years ago (I even asked the team if they could help me track her down, to no response), but I couldn't tell you who it was with. This time however, I selected to have an appointment with Jorg. He specializes in joint, posture & movement issues, and with chronic problems I have stemming from a past broken leg and multiple related surgeries, he seemed like the perfect match. Only, that hope was one way, as I got the distinct impression from the moment he walked in the room that I wasn't his "ideal" client. What followed was a 50 minute massage (in a 60 minute timeslot), zero check-ins about pressure or anything at all, and about the only words he said to me felt like a complete slap in the face. At the end of our time, he told me bluntly that he specializes in *sports* massage, and that the next time I come in? I should book with someone else. Message received loud and clear, Jorg. I'm truly sorry that in your world, only the fit and slender qualify for your help.

I booked a 90-minute massage appointment for 9am. It happened to be snowing quite heavily on the…read moremorning of and I took extra time off work to make it there on time. I saw that there was a sign on the door saying their reception doesn't start until 9am, their sign was inside and there was no one at reception. No one answered or came out when I rang the buzzer so I left. I assumed they had closed because of the snow. The appointment reminder email I received had no information about reception starting at 9am. The email did said don't show up more than 5 minutes before your appointment but then someone should open the door. I couldn't go back because I had gotten a ride there and didn't have time to wait around for someone to maybe open the door because the person dropping me off had somewhere to be. I called within 10 minutes and got charged a no-show fee even though I was there, just no one opened the door. I'm not waiting around in the snow for a business that should be open to open the door for me when they look closed and empty, especially if I had booked an appointment well in advance. The receptionist said, "It's JUST $30 plus GST." That's still money and your staff may have lost money but so did I - I had to take extra time off work and waste time commuting. Perhaps consider staffing the office appropriately at appointment times instead of making clients pay the price of your ineptitude. Take responsibility for your mistakes and poor planning.

Love it here, Professional, clean, convenient location, open 7 days, free street parking on Fraser…read moreand 16th Ave all street parking. Book your RMT if you find someone you like, appointments fill up fast! Thank you Honey and Garlic.

The equipment are filthy, the physios , with the exception of the hand physio, do not give you…read morethe time you pay for. They just give you exercises and never reassess your injury after the initial assessment. The worse was one Physio, Doug, who had me come in twice a week for weeks to do exercises on my own. Never did he re access my exercise nor my injury. I had to go to another clinic to get the help I needed

It goes a little something like this: *Ayla has double…read morejointed kneecaps, isn't that funny? *Ayla decides to do vigorous exercises like swing dance and bootcamp *Ayla's knees do not approve and take great pleasure in popping out and reducing Ayla's activity to being grumpy on the couch for 6 weeks until she has had enough and starts exercising again. While not a smart pattern, this has been happening for a few years now (thanks, Ageing!) So FINALLY I sucked it up and agreed with my bootcamp instructor that yes, I should go see a physio. I'd been resisting because doctors already just tell me to put it up and ice it until I feel better, so what could a physio POSSIBLY know that's different. Fool of a Took! Sean, in his pleasant, kind, and gentle manner, has given me exercises that are already strengthening and helping my weird knees after only one week. He is clear in his demonstrations and explains why each exercise will help, and even better he doesn't tell me to rest! He believes that exercising will only help me (as long as I'm smart about it) and this makes me exceedingly happy! Sean broke down every stereotype I had, and it's been awesome since then! Sure, my knees aren't fixed yet, but they feel way better after only a week!

Amazing service! The place is huge and has multiple rooms to accommodate for a big clientele. Just…read morean FYI, they don't take direct billing from private insurance companies. I had my RMT appointment with Michael and he does wonder! I told him I had left lower back pain from exerting at work and he relaxed my hips/back within minutes and the tension was gone! I liked how he also offered advise/home stretches to prevent it. He focused on my neck/shoulders area like I asked which was amazing! I would come back again

Karen is an incredible RMT, she has helped me tremendously. I would highly recommend her to anyone…read moreis need of a healing massage.

Booked massage here and provided all my info (two coverages) sadly no reception person to check…read morethey entered the info correctly as we discovered after the session and a few days - they wrongly didn't enter second insurance (all info provided) and wrongly charged me without notice. When I asked why they didn't contact me to clarify before charging they said they had my credit card on file (which was the only way to book the apt). What? Very poor customer service. Do not recommend. EDIT: management says issues were addressed? All they said before was that the second insurance needed the ID - of which was clearly on the info provided and which was only after charges without notification were done. Sorry no. Review is as it actually happened.

Last week I had a massage with Ali Joy Cross and I have to say it was the best massage I've ever…read morehad! Ali listened to my concerns, applied the right amount of pressure and helped to melt away debilitating neck and shoulder pains. And at the end of our session Ali took the time to show me exercises to address my neck and upper back issues. I will definitely be back soon and would recommend Ali to my friends. Ali is a gifted masseuse.

I have been coming here during the past couple years since I live in the neighbour and this place…read morehas pretty food reviews. A big plus here is they submit your insurance expenses directly so you don't have to worry about anything. However, i'm not sure if they do it for every insurance company though (mine is with Blue Cross). The schedule is usually filled up quickly as they are quite busy so book your appointments way in advance. Sometimes you can get lucky when people cancel their apppointments. I recommend Michelle and Kevin Kim. They are both knowlegable and give very good massages.

Dr. Jaspreet Kalsi is a very kind woman, I booked an appointment with her to help heal my spine…read morefrom something. It was my first visit. When speaking with her I noticed she seemed a bit out of her body as though she maybe had had too much coffee or something, she was not grounded and present. We spoke for a bit then as instructed I laid face down on the table and she went to my right lower leg to move it and pulled it sideways in the opposite direction it naturally goes - I felt a warm sensation and knew in that moment something was wrong. For two months after that my right knee was in pain whenever I would walk anywhere. That was a few years ago, and I still at times upon walking too much (not often but it still happens) I feel there is a pocket of air in my right knee or very extremely subtle discomfort. I'm very grateful it's so very subtle, but it's still there when it wasn't at all before I went to see this practitioner. I didn't even go in for my legs or knees, it was for my spine. It just felt like it was sloppy service which has resulted in some sort of permanent injury. A reminder to anyone who reads this - if you notice any practitioner you meet does not seem present and in their body, cancel the appointment. Even if you're in the room. That is your right and okay to do. Not in a mean way, be kind about it but do what you feel you need to do.

This is my favourite place to come to for an RMT massage as well as to use their IR sauna. I…read moreusually see Elise for a massage and she does an incredible job getting all of the kinks out of my back as I'm usually sitting at a desk all day. She takes notes of everything that's going on and offers advice on how to fix certain problems relating to my posture to ensure I can better myself. She's also so friendly and always a pleasure to talk to! The IR sauna is also one of my favorites as it's only $10 add on when you're there for another appointment (massage or chiro). You get 45 minutes in the sauna, and they give you an additional couple before so you can prepare and then after so you can get dressed. They have a sink in the same room as the sauna so you can wash up before you head out. Great little gem in North Van!

I love Northview Massage…read more I found this place on the internet when I was in need of massage services for an accident. The receptionists are all extremely helpful and patient. They work with you on helping find a good therapist that will help you with your needs. They offer tea and coffee while you wait. I've been going to Elisha, who is just lovely. She is so nurturing and caring. She always makes sure that you know that hour with her is your time. She goes above and beyond with tips to help your injury or adjust how you do things for your job to keep your symptoms at bay. I have nothing but great things to say. The walls of the clinic are a bit thin, so you might hear people in other rooms from time to time, especially during peak times, but this isn't a deal breaker for me. I will continue to go here even after my treatments end.

Called in advance to confirm insurance will cover. At the time of the appointment was told that…read moreinsurance has declined due to requirement of a doctors notice. Nobody has advised me to get the notice prior to the appointment. Got charged $65 for cancellation. What a robbery

I saw Lu after carpal tunnel surgery. He was great really down to earth and easy to talk…read moreTo about what was bothering me. He was knowledgeable and informative of what was happening and what I needed to do and why. His helper dude Dustin was great support too.