I am writing to express my dissatisfaction with the grooming services at this location over the…read morepast two years... While I have been a loyal client for quite some time, the experience has become increasingly difficult. The frequent requirement for prior veterinary clearance, combined with the mandatory 24 hour waiting period, routinely disrupts our schedule and results in unnecessary rescheduling fees and inconvenience. Furthermore, I was recently informed that I would be assessed an additional $10 per dog totaling an extra $20 for "extra care" simply because their appointments were scheduled at different times (7:00 AM and 12:30 PM), requiring them to wait in kennels. The accumulation of these fees and administrative hurdles has made this service unsustainable for my family. Consequently, I have decided to take my business elsewhere moving forward.

I've been taking my dog here from grooming and each time I go I'm more disappointed. I just took…read moreher Wednesday and they didn't even trim her hair just her feet and her private areas what is the point of paying for a full bath and haircut if you don't get it. And on top of that why did you keep her for 5.5 hours if you didn't do anything to her. Talk about a scam. Don't go here.

Been taking my dogs here for some time for grooming. Always been on time for appts and picked them…read moreup right away after call they were done. My car had to go to shop today so my husband had to take them a little early for their appointments. When I picked them up this afternoon there was an additional $40.00 charge for daycare. If I had cancelled my appointment today I would have gotten a charge. This is ridiculous and we won't be going back. I could understand if I was consistently dropping off early but couldn't help the situation today. No grace given. If I could give 0 stars I would!

This location in Madison is the worst place ever to get your dog groomed if you care about them…read more All they do is skin them. I've explained to them. I have doodles. They looked like skeletons. This was not the first time. One appt is good. The next, someone must be practicing on them. I tip good even when it's terrible. Management, don't get on here as if you care. You do not. If you did, you'd get better groomers. I'm not the first and definitely won't be the last. YELP is not the only place people shared their experience with Madison AL location. Look at other reviews on other websites. Terrible!! Management reply the same thing. Nothing is done. Surely everyone is NOT treated the same.

Pet supplies located on wall Triana next to Kroger has a good selection of dog pet items…read more Sometimes I find some item's expensive, so I go to Costco and purchase dog supplies in bulk. Pet supplies has many items that I can not locate else where Aug 7, 2023 Add a comment, their customer Service is outstanding, Emily Is so helpful. I signed up for their Emails almost without knowing about it. They are extremely helpful. (I do not know about cat products but I can attest that they have a wealth of dog products to chose from)

My experience with the grooming services at Pet Supplies Plus in Madison was disappointing and…read morefrustrating. During my dog's first grooming appointment, I was charged an amount that I later learned I was overcharged. When I raised the issue during a subsequent visit, I was initially told that no one knew what I was talking about. To the company's credit, the matter was eventually addressed, and I was provided with a gift card to compensate for the overcharge. However, what concerns me most is what happened afterward. I continued bringing my dogs to the groomer and completed multiple appointments without being informed of any problems or concerns. Then, when I called to schedule another appointment, I was suddenly told that the groomer was no longer "comfortable" servicing my dogs and that the grooming manager or owner would need to explain the situation. I was never informed of any issues during prior visits, nor was I given any opportunity to address concerns before being effectively turned away. The lack of communication, transparency, and professionalism left me confused and disappointed. However clearly I can find other services. I believe customers deserve clear communication, consistency, and honest explanations when service decisions are made. Unfortunately, that was not my experience. Beware.

I'm doing research for a possible Ball Python purchase in the future. Very excited to find an…read moreexotic pet store so close to home! The owner was very helpful and knows her stuff. She even let me hold one of her Ball Pythons. (First time I held a snake.) They have a wide variety of pet options, tanks, enclosures, food, substrates, hides, real and fake plants and huge turtles! If I do this thing, I'll do it all here to support our local business.

Everything went well! Bought crested geckos from them years ago. Very informative! Now considering…read moregetting a beardy!

BEST GROOMING SERVICE EVER!!! Literally worth every penny. I freaked out on the groomer (Caroline)…read morewhen I saw my dog because she looked SO GOOD!!! I've taken my dog to groomers for 8 years and no one has delivered quality like this. From every angle the hair cut looks amazing!

Yesterday was our first visit to this groomer in Madison, after trying 3 others. We have a King…read moreCharles Cavalier Spaniel & she looks amazing after her bath & cut. Great job Tangled Tails!

Fishy. I used to love them but they hurt my dog. The kennel free environment is a joke. They are…read more tied up on short leashes. I witnessed a dog on a short leash that jumped on the bench and had no way to get back down. My dog was perfectly fine when I took him in and now he is in extreme pain. Vet thinks they dropped him or mishandled him. All his assistant could say is that my dog peed a lot and he may have a UTI. BS! The first time I went in there my dog was tied up and his legs were wrapped around the leash. I got upset about it and begged them to make sure not to let that happen again. Safety of the animals is not their best interest.

I am absolutely thrilled with my Aussie's haircut, trim, and shampoo! He looks and feels like a…read morebrand-new dog. Toph did an amazing job. We just moved to Huntsville, so finding a new groomer was a top priority for us, and I couldn't be happier with the outcome. Highly recommend!

Just want to add additional comments on how great Amanda was with us…read more - Very good communication, she told us what she is working on and how our dog receives the training with videos - The training itself is amazing, still can not believe in just 3 weeks our dog is completely different, in a good way. - Owner training, I would say a good if not the main part of the dog ownership is in the owner hands, and Amanda explained very well how WE should read and understand our dog. It will change your perspective 180 degrees - And the last after the training itself she came to see how the dog is doing after we received him came back. Honestly I did not expect it, and was surprised in a good way, that she made time for us. Overall HIGHLY recommend, if I would need another training for other dog, 100% will come back to Amanda. Thank you again Amanda! You are the best!

Amanda is great! Our new family member was struggling with separation anxiety and resource…read moreguarding. He stays in place and doesn't run out the door anymore. Training with K-9 compliance has made a huge difference for our family.

Sadly we needed to have our dog euthanized. The staff and vet were professional and courteous and…read moreunderstood our sorrow incurred by ending a beloved dogs life. The process was explained and then with our approval they proceeded with the process.

The person who worked the front desk Jessica was rude and dismissive. I have brought my pet here…read moreover a year and my business was treated as if it was unvalued. The care of my pet was not put first. There was no phone etiquette and the representative behavior was excused. From my current experience I do not recommend

I've been taking my cavapoo to Blue Pet Spa for 6 months and they have yet to groom him the way I…read morehave requested. Every time I pick him up, he looks like a hideous. They gladly try to fix him while I wait but I usually just give up and leave somewhat unhappy. On my last visit, the owner came out with him for the second time and told me i needed to communicate better and that's why his haircut is not done satisfactory. Then she said that he was severely overweight and that's why his cut can't be done like I wanted. BTW, he's not overweight. He weighs 10 lbs. Also, each time I pick up my pup, his inner ear is bleeding and they never take the blame. Hmm.... The front staff is super friendly, but the owner is very rude. Rude enough that I will not be going back. After talking to several friends of mine, they have had the same issues with this spa (rude owner, owner showing favoritism, injured pets, etc.) So, if you live in Madison do not use Blue Pet Spa.

Last time going Blue Sky Pet Spa. They overbook and overextend themselves so they end up rushing…read moredogs through. They have over clipped my dog's nails on the last two visits to the point of bleeding. Our dog comes home and drinks an entire bowl of water. Are they not providing water there? They also don't follow directions given to them to clip our dog the way the breed should be clipped. Too many other groomers who pay closer attention to detail and treat dogs the way a customer should expect. Stay away.

If i could leave negative stars i would!!! I paid for 100 dollars for my 4mo yorkie to come out…read moresmelling like absolutely nothing!!! Unfortunately the drop off wasn't at all pleasant either. Alecia had an attitute at check in which lead to feeling uneasy leaving my my puppy. With this being said, i will NEVER use petco grooming services again.

I paid extra for my Doodle's ear cleanings. Petco in Huntsville, AL did not do them. 2 months, a 2…read moremonth ear infection and $1000 later, Petco offers a refund and a portion of the vet bills, but will not return calls, emails or provide any information by phone. Do not trust them. Customer service people are not in this country and barely speak English.