1. Fond Memories

    1. Fond Memories

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    Houston, TX

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    Fond Memories

    4.7 (21 reviews)
    Closed 9:00 am - 4:00 pm

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    They used to put remains in a box, now it's just a poop bag, disgraceful

    Find another place, these new owners do not care. Beloved pet of 17 years died last week, dropped him off next day, took them a whole week to get his ashes back, and had to keep calling to ask when would be ready. Just picked his remains up, and all they did was put them in a bag. Such an unsympathetic place to go. The last owners were awesome, but now, would never come here again. The last 3 pets we brought here were done correctly with original owners, but now all you get is ashes in a pooper scooper bag, sad sad sad.

    Box with engraved name

    My sisters dog of 12+ years died and they came to pick him up. A woman named Claudia helped us. She was nice and gave us all the information. I was a little nervous because they take your payment information over the phone before picking him up, but they email a receipt. (All the good reviews made me feel safe about giving my card info.) Four days later I called and he was ready for pick up. (They won't call you to tell you, they assure your pet will be ready in 4 days). There was just a slight misunderstanding with what urn we wanted and we got a different one. But when I went to pick him up I spoke to Joann and she was so nice, she called Claudia and they apologized a million times. They offered to change the urn and just wanted us to be happy. My sister decided to keep the little box they gave him in because it had his name very nicely engraved at the top and she said she liked it. Claudia text me to apologize once again and wanted to make sure we were happy so that was nice of her. Joann was such a sweetheart. Very compassionate and caring. She makes little gifts for you as a memory of your pet. They were genuinely interested in giving us the best service they could and therefore I believe they deserve the 5 stars despite the misunderstanding. We also got his paw imprinted separately. My sister cried when she saw everything. Thank you again. I hope we don't have to come here any time soon but if we ever need this service for another pet we will return.

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    24 days ago

    Business owner information

    Photo of Customer Care A.

    Customer Care A.

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    6 years ago

    Thank you for taking such good care of us in such a difficult time . I loved my dog dearly.

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    6 years ago

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    10 years ago

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    7 years ago

    I have used this company many times and am very pleased with the service I received. You can tell they care.

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    Review Highlights - Fond Memories

    There was never any pressure to "upgrade," and Joann was happy to ensure our cat will be in a matching box.

    Mentioned in 4 reviews

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    Cherished Pet Cremations

    Cherished Pet Cremations

    4.3
    (22 reviews)

    Well this is a heart wrenching review to write, but a very necessary one none the less…read more For most of us losing a longtime companion is a devastating and paralyzing event. Whether it is due to old age, a long battle with disease or as in my case, a devastatingly fast one brought on by terminal gastrointestinal lymphoma. The owners and staff at Pet Meadows keep you informed every step of the way in the care of your baby's mortal remains. You can contact them with any questions either by email (if, like me you just can't bring yourself to even speak the words) or by phone. And they will take all the time you need and answer any questions you have with such patience and respect that I can't even put into enough words how grateful I am for this. I did have to call them regarding my baby girls arrangements, as I had already purchased a custom urn for her. And Susan was so sweet and was so helpful and patient. And even pulled up the information on my baby boy who I lost last year so we could reference size. Their Urns are excellent quality and there are many styles to choose from. Whether you want a simple glass urn, or an ornate cherry wood urn. They will accommodate you. Lastly, the one thing most people are concerned about... "Am I REALLY getting MY baby's ashes?" That answer is a big ole YES! They will even let you be there during the cremation if you wish (I was a vet tech for over 20 years but that was a big NOPE!) Their turn around time is not fast. On average it's right at about a week depending on their case load. So if a crematorium says 1-2 days.... be suspicious. I would absolutely recommend Pet Meadows.

    Amazing experience from start to finish, for such a sad occasion. The front desk guy, (so sorry,…read moredidn't catch his name) was extremely kind & understanding. He answered all of my questions and made me feel really comfortable. Also I was so touched when I dropped off my baby and he told me to drive safe when leavinf. 1000/10 recommend! These people truly care!!!

    Fond Memories - petcremation - Updated July 2026

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