First I will start off and say. The funeral director that did all the arrangements was…read morewonderful.The gentleman who took us to the graveside to pick plots was also very good. All went well till we picked the head stone and thats where it started to unravel. We picked the type we wanted, the art work etc. Before Christmas. Was told it would take a few weeks to get back with us for the final sign off. We gave them more then a month since it was the holidays. Literally had to go back to the funeral home to get the draft only to find out there was a wrong date. Was told should only take a few days. We'll that took over a week. Back to funeral home to sign off again. Today I find out the granite we picked out will be shipped internationally which will take longer. You have got to do better then this to a grieving family. Everytime we walk into the funeral home its like living it all over and maybe if we were told up front this particular stone was internationally we would have went a differant route. Yea we could change but to restart that process is like ripping off a bandaid each time. We started the process before Christmas and final sign off March 1st. To have stone possibly be there by October. So to anyone purchasing a grave marker please make sure where the stone is coming from

I am writing this review on behalf of my mother, Jacqueline Perry. On the evening of July 21st,…read more2023, my 96-year-old grandmother passed away. On July 26, 2023 we had a beautiful wake/memorial for her there and my mother can't stop giving GLOWING reviews for everyone involved there at Klein's in Tomball. She definitely wanted to point out that Reed was fantastic to deal with and in a time of sorrow, he made things easier. My grandmother looked fantastic in her coffin, and they did an amazing job giving us a beautiful memory of the way she looked before getting sick there in the end. Thank you again to everyone at Klein's funeral home in Tomball!

We have had two family deaths in recent weeks, each handled by a different mortuary service…read more Treatment was so different! You can make all your arrangements with Family First through their website and a phone call. No emotionally draining in person meetings. Matthew was very kind and efficient.... and there was NO "up selling."

I can't explain how important it was to make sure my mother got a proper viewing as well as making…read moresure her children were happy with the service paid for. We got just that!!! My brother who is paranoid of caskets (awkwardly) fought himself wondering how he would see his mother in one. I wanted a space that can be comfortable, not to big and not to small or costly. And my sister wanted to make sure all her arrangements looked as beautiful as she deserved. As well as how she looked! Owner Diane did her thing. First off my mom was placed in a bed like sleeping beauty rather than a casket. A PLUS for my brother. Price was lovely with everything it included and any thing added was no big deal for Diane! The set up was lovely and my mother......... needless to say, Did not look like the pain she went through! Thank you Diane!!! And your team! Walter did an amazing job hosting while we grieved and attended family and friends.

I'm sorry to say we used Cypress Creek Funeral Home recently. But only because we were…read morememorializing my dear sister. Robert and his staff were amazing. They handled everything from beginning to end. They handled it with grace and understanding. They never pressured us or pushed us to move rapidly, they listened and did everything exactly the way we asked it to be. I hope they have a pre planned arrangement available because I will definitely be using them for my own service, when the time comes. The whole facility is gorgeous and immaculate. Thank you Robert and Staff for all you do for families in mourning. Tammi Mata and family

Cypress Creek was one of the best decisions we made during our sad family situation. I can't say…read moreenough good things about Robert, Cesar, and the rest of the Cypress Creek staff. You definitely don't feel like you're dealing with a large, impersonal, company - instead you feel like the entire staff is concentrating on you and your family's needs. Unlike many other funeral homes, when you book Cypress Creek, your family has the entire facility, so you don't have to worry about potential customers walking in and out during your service. Additionally, on the day of your service they greet your guests at the door, guide them to refreshments, and generally assist you in everything you need to have the service run smoothly. The owner, Robert, makes himself available by phone whenever you need him. This was fantastic for us as we had lots of logistical issues due to a once-in-a-decade ice-storm hitting Houston. Many other businesses were closed that day but Cypress Creek, knowing how much we needed them were right there for us. I give them my highest recommendation.

Our eldest woman expired at home on a Friday afternoon. Since all of our family lives up North we…read morechose Texas Direct Cremation (TDC) to cremate the body so that we could take her remains there for a memorial service, then bring her back to Texas for preservation at home. TDC took possession of the body about 4 hours after her death. Over the next week Victor was with us every step of the way. Because she died at home and we wanted cremation the Office of the Medical Examiner had to review the circumstances of her passing before issuing a permit for. Victor carefully explained the process and handled everything. We received her ashes 10 days after her death. The cost was very reasonable, exactly what they say on their website. This was very high quality service and I highly recommend TDC to anyone who believes in cremation and has suffered loss.

They were very helpful in explaining everything to me. Victor was patient in answering my questions…read moreand walked me through the whole process.

They were very knowledgeable and professional. They even allowed us to borrow an urn for my mother…read morein law's funeral as it was arranged quickly.

They were so kind and compassionate dealing with me after my husband passed. Each phone call was…read moreanswered promptly, which is so important when you are dealing with losing a loved one. They handled everything with great respect and patience through out the process. I can't say enough good things about Regan and Dillon. The price they charged was very reasonable also.

Brookside Champions did a great job organizing and implementing our wishes for my mother's funeral…read more Hayden did a great job explaining our options, taking time to answer any questions and guiding us through an emotional time. The catered lunch after the service in the room next to the chapel was beautifully presented and delicious. Thank you for a positive experience during a difficult time for our family.

Made a horrible time as painless as possible. Would recommend 100%. The only thing I thought could…read morehave been improved was the online obituary photo upload. It only allows a few photos at a time which made for a few photos to be uploaded twice.

I arrived here for the first time last Friday. The area is mostly industrial, so I found the…read morelocation unassuming and would have passed it before noticing the address number, had it not been for GPS. However, the parking lot is roomy for the size and easy to navigate. My experience with cremation has been limited and from what I can tell, there are slight differences between cities, so I can't be sure of the norm in Houston. With our experience I dealt with another company who handled the death certificates and transport from the hospital. Later, they emailed us that we could pick up the ashes at this location and to call for an appointment. When I called and spoke to Carol, I found out an appointment was not necessary though, as long as you come within the available hours. The available time frame is 10am to 3pm. I am sure of this because I wrote it down. I want to say it was weekdays only, but to be honest, I was really distracted during the call and I'm just not sure. It's clear they do the cremation on site and the building is very large. We entered into a small foyer and were greeted by Carol. She directed us into a waiting room to the right where we waited for a few minutes. The waiting room was really lovely and tastefully decorated. It was clearly meant to be a peaceful, calming space. There was a covered window inside, so it may also be a viewing room. The designated person, either the spouse or beneficiary, will need to provide id and sign off. You are provided with a certificate and a temporary urn that is placed in a leather case and then inside a cardboard box. We were offered the opportunity to view some urns in the back. We were in the process of making other arrangements, so we declined and I cannot comment on their selection. If you are looking to get something ready before picking up the remains, I can tell you that the dimensions of their temporary urn are 8.5 x 6.25 x 4.75 inches. I was originally going to give this place 4 stars... and then I realized I didn't know why I was rating that way. I'm honestly not sure how to rate such a place and I do attempt to keep emotion out of my reviews, so I was a little lost on that. There is also the fact that I have no idea how this place is supposed to measure up to other places in town and frankly, I hope I never have to know that. I can think of several factors that could vary for your experience versus mine. The entire process for us took about two weeks, however, I am not clear on when the other company made the arrangements with Southeast Texas Crematory. They may operate faster if you go through a funeral home. We actually needed that two weeks to plan the memorial service and handle some other things, so it worked out for us. I am also not clear on how their prices may change in regards to which place is using them. We paid the other company and our total price included transport, a weight fee, cremation and death certificates. I can tell you it was $901, but not how much of that went to Southeast Texas Crematory. I found the staff to be very respectful of our loss and everything about this place struck the appropriate tone. In the end, I have no complaints about our experience with them, so a 5 star rating is more appropriate.

Poor customer service, crematory operator rude and cursed at me , no matter the circumstances…read morecustomers should be handled with respect

Sometimes you have to wait 30 min on the phone to get a person if you don't want to leave a message…read moreor use the answering service, but that's because they are talking to someone for thirty min or more. Judy literally sat there and answered every question I had, just as sweetly as a human could. I didn't even know what to ask sometimes, but everything was very straightforward. When they give you the final price that's exactly what you pay. You do have to pick up your own ashes if you don't pay for delivery. They are very straightforward, you want to not pay for 5 death certificates, then don't, but know you have that option. They also email back and forth for people who don't want to wait on the phone or talk to people in the phone.

aCremation is who my mom had chosen to take care of her when she passed. The two people that came…read moreto take her away did so in a very respectful way. We were blown away by their attention to her and how carefully they transported her. She was covered with a beautiful quilt that had hearts on it. She would have loved that. Thank you aCremation!