I am a sneaker fanatic. Growing up in DC, you simply had to flex a bit with J's and New Balance. At…read moremy big age now, I need comfort lol . If it's not for fashion, I need to be comfortable...in comes Charm City Run. My daughter wanted new sneakers to help with her flat foot, lifts at the gym, and walking. Upon entering, we were greeted and were asked about our needs. I forget the rep's name, but she was so kind. She did a walk test with my daughter, to look at her stride and feet placement and determine the best shoe recommendation. She also brought out the old school sizing tool (idk what to call it)...it's silver and you put your foot on it for proper sizing. Baby girl is a 10. Meanwhile, mama is a 6.5. Don't judge, please. Anyway, my daughter ended up with a Brooks sneaker...sole is thick as hell, but she said she felt like she was walking on water. The customer service was great. I do plan to go back and purchase comfortable walking sneakers for me. There are several locations in the area. My next stop will be the Bmore store.

Great place to get running and athletic gear they have a wide selection of brands ranging from Nike…read moreto new balance. they also have a treadmill in this location where you can try on your sneakers and see if they really fit and feel comfortable while walking on the treadmill. They have two floors the second floor has fitting rooms and more apparel. The first floor is mainly nutritional items, sneakers, Garmin watches, Goodr sunglasses and some women apparel. they are pretty well staffed and the service is friendly. The items are a bit on the pricier side. They do have a sales rack upstairs, but there isn't that much inventory at this location as opposed to other Charm City Run locations, such as the one in Fells Point.

I want to take a moment to recognize John for his outstanding customer service today. John went the…read moreextra mile by sharpening my favorite Benchmade pocket knife and removed some rust from the blade. I also purchased a Benchmade 940 Osborne for my wife's birthday and received 15% off, which is cheaper than Amazon and many other retailers. Over the years, I've bought several Benchmade knives from this store, and I also want to give a shoutout to Eric--he's fantastic as well. Really friendly staff they have here. I truly appreciate this store and make it a point to support small businesses whenever I can. They really excel in customer service and genuinely care for their customers. In a time when such attentiveness is hard to find, it's a breath of fresh air to shop at small stores that prioritize their clientele.

This outdoors store is jam packed with pretty much anything and everything you'd need! Very busy…read moreinside and had a community feel. The staff are super helpful and you will not be standing around waiting to ask for a different shoe size. Dogs are welcome and they have a resident retriever named Lacey. Highly recommend stopping here if you're in need of anything outdoors/hiking/camping/sports.

Spelled name wrong on back of jersey despite me filling out a form with my last name on it. Where…read moreis the quality control?

Take my advise and only pay attention to this one star review and DO NOT take your apparel here to…read moreget embroidered. These people truly have no idea what they are doing. I took almost 30 shirts here on behalf of my company to have embroidered with our logo. I picked them up yesterday and almost every single shirt is RUINED because the embroidery job completed was absolutely terrible. Photo attached to see for yourself. I will be inquiring about a refund for the embroidery services and will also be inquiring about them paying for new shirts from Under Armour. I'm truly at a loss for words. Unacceptable to hand over shirts like this to a PAYING customer.

Really great store! Great selection of jerseys and cleats. Staff are very helpful and polite, as…read morewell.

Very kind staff, great selection of top notch products, even have a lot of kids gear. Incredibly…read morepleased with our purchase and the experience.

The clothes are fantastic in many cases. But the selection is so limited, and new merchandise so…read moreinfrequent that popular sizes sell down to a handful of pieces. And yes, the prices are very dear. The service is good, if a bit obtrusive. I prefer to browse through clothes on my own first, without someone following me around and making suggestions. Yeah, I was looking at that jacket, and that shirt and those cords would go nicely with it, but you're being distracting and I'm not looking to be "styled". That being said, I now have a pair of Italian merino flannel trousers that fit like a glove and are phenomenally comfortable and sharp-looking. I would consider Gian Marco an option for investment woolens in classic cuts.

3.5 stars. You know…read morehow you see a dude leaving the Engineer's Club and wonder "where does one buy a burnt umber driving shoe with a royal crest atop it?" ...or perhaps: "I live in Pigtown and don't own a car, where can I buy clothes from the back of that man-lawyer magazine that I steal from my neighbor's mailbox?" The answer: here. The clothes here are top-shelf. There is a tailor on call. The employees are also really helpful. Also, I once spilled coffee on my tie, had a big meeting and this was the only place in Mt Vernon where I could run out and buy another one (60 bills!). So why three stars and a half? Because the size selection here is lacking (though this may be because it is a small shop). And because the prices are just so high. If I could afford to drop 1,200 on a blazer, maybe I could appreciate it more. Until then (read: never), I will continue looking in the window and thinking I'd rather go to Italy than buy a pair of shoes that'd pay my way there.

If I could give zero stars, that would be too many…read more I walked in here on 12/7. A gruff gentleman barely acknowledged me. I politely asked if I could have a job shirt embroidered with my name and title. A. Name Title It was a total of 16 characters. He asked what department logo I wanted on the other side of the chest. I told him none, as I know he does not have the template for my department. He rolled his eyes at me. He then proceeded to give me a torn piece of paper and a pen. No directions. I wrote down what I wanted embroidered. He then talked to me like I was a complete idiot for not putting contact info on the paper. This is how I discovered Elliott's does not use formal order forms and my transaction would be completed on scrap paper. Whatever, I was already there, I may as well just leave the shirt. He tells me 1wk. Fine. 9 days later he calls on a Sunday morning that he forgot what side I wanted the embroidery. Remember y'all, this is 16 characters. I return the call Monday and nobody knows anything about my shirt, but will leave a note. A week later, I try to go get my shirt. It's been 3 weeks. 16 characters. Nobody answers the door. Yesterday, I call during business hours. No answer. I leave a message, and nobody returns my call. Today, my husband went to get my shirt - it was coming home whether it was done or not, and we had to assume not since they've now had it for a month and nobody had called, right? Well, it's done. For how long, who knows. But it's terrible. Instead of being centered on the chest it's plopped down in some random spot, like they just threw it on the machine to get it done. I guess since it's 0° and my shirt will be zipped up most of the time, it'll be ok for my name to be embroidered on my neck. I can guarantee if it weren't for the contracts with the city & county this place would be out of business. I have no idea how they could manage to make money otherwise with the abhorrent customer service and careless work. Do yourself a favor and take your business elsewhere. These guys can't even handle 16 characters

From the owner: We offer direct-to-garment screen printing and embroidery services. Give us your own design or have…read moreour in-house artist design something special. We also have ready-to-wear apparel in the store, including approved firefighter apparel.

This is my go to store for presents! I love the selection and the layout of the store which allows…read moreme to find just the right item! The customer service has always been awesome. They have always had a diverse sales staff that are polite and very helpful. I am not sure why the other folks had issues. Please remember that staff takes cues from its customers, so if you are quiet they do the same. There are also times when customers are on their cell phones at the register. Sometimes -- we all need to take a deep breath.

Tommy Bahama Bethesda feedback:…read more We live in Alexandria, VA. I vowed never again to go back to the Tommy Bahama in Tyson's. Every time we go the staff is terrible. I even wrote customer service. They responded basically, sorry please come again. I found that extremely unacceptable. I really gave up on Tommy Bahama completely. Later I realized there is another location in Bethesda, MD. It is completely pathetic we have to drive over 20 miles to buy what we want, although we have the last 3 times strictly for customer service. We don't like to buy online as we prefer to try clothes on. All staff at the Bethesda location are pleasant. Jonah has helped us numerous times. And he is exceptional. These 5 star scores are strictly for the Bethesda location.

Saks in Chevy Chase is a throwback to a more genteel era. Stores like this used to have snooty…read morereputations but nowadays I always find the staff very friendly and welcoming. While the standalone men's store across the District line is now sadly gone, the third floor is now the men's department and has just a good of a selection as the old store. What I like about Saks compared to Neiman Marcus or Bloomingdales is that Saks still has a top notch, high quality private label collection of menswear basics. In addition, their sales can be great, especially on the private label clothes. The new parking lot arrangement is very odd. When you park you have to scan a QR code, pay for parking, and then Saks can give you a discount code inside that makes it free. It's a lot of steps for what used to be just handing over a validation ticket. Given that the clientele here skews quite old, I can't imagine this change has gone over well. If you are a regular customer, your sales associate can register your plate and then you don't need to go through this whole rigamarole each time.

I had placed an order on the app. I can see the transaction on my credit card. However, I cannot…read moresee the pending order on their website, nor have I received a confirmation email. I called their customer service about it. The wait was not too long. The customer service representative could not find anything about it. He seemed annoyed by my request. He gave me the phone number of a third party company that handles their credit card transaction to confirm whether the transaction went through or was a hold. He was ready to hang up to get rid of me. Why should I call a different company? Anyways, I did it, after being on hold for 20 minutes, the other representative was just as clueless, did not ask for any information. Once I told him it was an amex card, he told me they only handle visa and mastercard transactions. Now I need to call Saks again to find the subsidiary that handles their amex transaction?! What a horrible waste of time, and inefficient workflow. They should have audit logs in place for their representatives to access and understand what went wrong. They just had zero explanation and wasted my time for nothing.

A nice, small Adidas store at the Tysons Corner mall. They have a decent collection, but I was kind…read moreof expecting more. I was trying to look for those half tights for running. Overall, I was able to successfully purchase the popular Adidas Evo XL running shoes and they look mesmerizing. One of the store associates, Elvis, was very helpful and informative about the shoes. I called the store before coming in to make sure they had the shoe in my size and Elvis went out of his way to make sure they were the color I wanted and he reserved them for me until I came into the store to buy them. He was a very nice guy.

They used to have a decent selection of shoes and clothes, it has gone downhill. They have a small…read morecollection of shoes and clothes that you don't really want and some kits. Customer service is almost non existent, I'd try another store or the outlet.