I don't ever write reviews but what happened today didn't sit right with me. I went in to exchange a pair of shoes I received as a gift and wanted the exchange put onto a gift card. When I got to the cashier, Jaylene asked what I needed help with, and I explained the situation. She told me I could not receive a gift card and that the only option was a return, which would send the money back to the original purchaser. Another employee, who was helping a different customer, stepped in and correctly explained that I was able to receive a gift card since I had the gift receipt. Despite this, Jaylene said no and insisted it wasn't possible. She was very rude throughout the interaction and spoke as if she knew more than everyone else, even though she was incorrect about a basic store policy. She eventually did process the gift card. I want to thank the other employee who actually knew the policy and helped fix the situation. Customer service like this made a simple exchange annoying to go through. read more

It's a big store to not have much of anything . It's a lot of staff but not one is really helping . Wasted my time telling me they checked for a shoe at the Crenshaw mall when it was actually at the Crenshaw plaza which isn't the same thing read more

Leanna was very helpful in helping me find my granddaughter's shoes. I will definitely come back and shop there in the future.

So I bought these sweats for my son for his birthday, I give it to him. He likes the sweats, but when he tried them on they were too tight. He has big thighs. When I go to return the sweats and also look for something that was bigger in the legs ti which I could not find, I had to just return and get my money back. Cashier found a pin size stain on the inside of the sweats after dropping them on the floor and accused me of the stain and would not return. After a lengthy debate she returned it. Do not shop here they are unethical. read more

Love this location tucked next to a busy mall right across the street. Customer service is very good. Employees are very attentive and eager to help. The variety of shoes for the entire family is on point. My teens love going to this location because they offer the latest shoes. read more

This store deals in bad faith. They know they don't have enough stock but still make people wait in the cold for new releases.

I mean they have a good selection but shopping here is suffocating. There's a bunch of employees on the floor which is convenient but they're constantly in your face. read more

I would like to thank Leslie for her amazing customer service! She was off and took the time to help me and eexplain to order the shoe I really want online! I came from the stone wood mall in other stores and noo one was kind or wanted to to take the the time to help like Leslie in the this store!.. I pray God will bless you in all you do and give you the desires of your heart! read more

This location was pretty clean and had quite a large selection of shoes. I came in looking for some Nike Air Max's and found just the pair. Daniel provided excellent service and helped me find the correct size and held them up front for me when I was ready to pay. Also the security guy at the door was super cool read more

Only giving 2 stars bc the associate who helped me out was very sweet. The manager at this location is very sad & unhelpful, I forgot to get her name but she's a big women with insanely boxed sharpy eyebrows. I was going to spend over $500 at this location when I asked the associate if she can ask the manager for a discount on the last pair of shoes they had in stock I wanted that had an issue with manufacture.. the fact she was not only rude she didn't even acknowledge the question, the associate had to correct her on the issue. I thanked the associate for her help, but left & went to the mall across the street where I actually found the shoes at a discounted price!! Who hires these ladies? read more

Stephanie and Daisy you both are Stellar! Customer service was amazing- came in for crew socks and they pulled them aside and on top of it told me if the discount if I got two! Worked out perfect! I will most def come back here again ! Thank you read more

This is one of the largest footlockers around. They always are professional. Their staff is kind and courteous. They for the most part have well stock items parking is easy and the prices are reasonable. They have a wide variety of all the sneakers available. read more

Close to closing time I already knew what I wanted but the person to help me out was beyond outstanding and with such great effort perfect attitude and perfect service sole reason why I'm leaving the survey I bought 2 pairs she brought me 3 to try on Even gave me tip on what shoes to get larger or smaller size Overall people that do their job this way should be rewarded and I'm sure that girl will go very far in life The whole staff nothing short of extraordinary everyone asking to see if assistance was needed and I don't doubt they will also give that same service Cashier dude was courteous and suggestive on survey and things like that, great! Security was serious but that is good he has to protect the place Again thank you very much Ms I'll be sure to give you a thanks again next time bc I'll for sure return outstanding thank you Right before closing time and no shortage of service amazing really, thanks read more

This Foot locker is Cool.They have a lot of sneakers like Jordans,Nike,Adidas and a lot more.Its really big and roomy.This Foot locker also sells hats and shirts.The workers were nice and I recommend this place read more

Great customer service. Jaime M. Was patient as i asked many questions. Multiple people asked if I needed assistance... So the staff was attentive to customers. read more

Awesome customer service!! I want to thank Deisy for her help today . Was having trouble finding the right shoes for my kids i told her what i was looking for and she didn't hesitate to find the perfect match for my kids . Thank you Deisy once again for your help and for being patient with us. read more

Amazing customer service! I walked in here looking for a specific shoe for my daughter and Bryant helped me by looking in the store, calling more then two stores and even going as far as putting them on hold for me and I was able to surprise my daughter with her shoes!! They are amazing and the way they go above and beyond to find what your looking for is what makes this store stand out. Thank you guys again I appreciate you :) read more

I would like to thank Ariel, for providing my son and I with the absolute best customer service. Super sweet and nice.

They never pick up the phone. I tried calling for a reservation I won, just wanted some general info. I would be driving 2 hrs away. It just keeps ringing and eventually automated Footlocker VM. ‍ read more

One thing I hate is being on a mailing list. You have no choice when buying something here. Phone number and email is the first thing they ask you for. They do not give paper receipts, will only email them. read more

Deisy the manager. Need to train her staff. I went to exchange a shoe for a half size bigger. They told me no problem so the next day I came back to exchange it. Then they don't have the shoe size or able to order it. I was informed I can exchange it for any other model. So I went to get it drove all the way there for them to tell me I was miss informed. Bad customer service go to another shoe place instead. Wasted my time here. FYI didn't have receipt I told them all of this info the day before and said it was no problem. So train the staff better to not give correct info and if they make a mistake and have a manager that makes exception since I pointed out the employees that gave me the info. read more

I went to this store a week or so ago. I had specific items I was looking for. They were very attentive & helpful. They made me feel calm & comfortable even though I was a bit frantic about finding the things I wanted. read more

The female workers there were awesome. They helped me right away and constantly asked if I needed something. Keep it up ladies !

Store has a better selection than most other stores. This particular location has people with great customer service.

Edith & karina we're so So helpful I actually came to this Foot Locker for a shoe release and then they're buying two of my kids shoes here since I fell so welcome and With so much help they actually went out of their way to call other foot lockers to find what I needed they. They were helping other gas while they were waiting on the phone I thought that was pretty awesome thanks to them I'm definitely coming back to this footlocker... read more

Went to this place a couple of weeks back and had the worst service from Mat he was short with a mushroom haircut. Not only did i have to interrupt him talking to another co worker about how he didn't want to be there and how he didn't like any of his other co workers, but he was rude and not helpful. I asked about a shoe he said what they had out was all they had didn't offer any other help. If you dont like your job go to school dont take it out on the customer because you dont like it there. I know its hard to find people to work these days but do better footlocker. read more

They need to learn to fix their hours you drive 20 mins to get to this place and they are closed 1 hr early smh.