Today I visited Dick's Sporting Goods at the Los Cerritos Center, and I had the privilege of meeting an exceptional young employee named Damien, who is only 17 years old. I have been in business for many years and have met thousands of people throughout my life, but every once in a while, you come across someone who leaves a lasting impression on your heart. Damien was one of those people. From the moment he greeted me, he treated me with kindness, respect, and genuine professionalism. Every word was spoken with courtesy: "Yes, sir," "Thank you, sir," and "It's a pleasure to help you, sir." His manners, patience, and willingness to assist were truly remarkable. As I spoke with him, I couldn't help but think back to my own teenage years. Damien reminded me of a time when respect, humility, and strong values were the foundation of a young person's character. Seeing such a respectful and hardworking young man today touched me deeply. In fact, I had tears in my eyes because it gave me hope and reassurance that there are still wonderful young people in this world. His parents deserve tremendous credit for raising such an outstanding young man, and Dick's Sporting Goods should be extremely proud to have Damien representing their company. He is a shining example of what customer service should be and what good character looks like. Damien, thank you for your kindness, your professionalism, and your respect. You made my shopping experience unforgettable. Young men like you are rare, and I hope your managers recognize what a valuable asset you are to their team. May God bless you and your future. Keep working hard, stay humble, and never change. The world needs more young people like you. read more

DICK'S Sporting Goods - Shoes I bought - Sports Wear Near Me - Cerritos, California

I rarely make bad reviews but my gosh, if you can avoid going here, please do at all costs. Not sure if it's this location but wow, they need to work on their management. Legit WORST customer service. Just a bunch of lazy staff yawning and chatting around like it's actually insane and embarrassing and give attitude when they actually have to work. It's not even just the shoe section, it's also the cashiers. I really wonder if they get trained to be lazy and stand around yawning.. It sucks because it's actually such a good place to buy shoes, apparel, gear, etc and the workers make it such a BAD EXPERIENCE. Don't come here.. read more

The store is organized and easy to navigate, which makes shopping quick and convenient. Staff were friendly and available when needed, without hovering. Overall, a reliable spot to pick up sports essentials, whether you're shopping for practice gear or something more specific. The staff is helpful and friendly. I wish they had more deals or some type of rewards system. Overall, my son loves this place. read more

This store is two story and has lots of options in all departments. we order online and came to pick it up. All employees we talked to were nice and answered are questions. read more

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I had a recent fall on my ebike, and besides banging/scraping up my knee & having the nailbed of my big toe darken with blood, I also damaged my Shimano 7 Speed gear shifter. I recalled seeing a price list for bike repairs & maintenance, the last time I was browsing around at Dick's Sporting Goods. So, after receiving an estimate at a local bike shop I frequent, I went back to Dick's to compare prices. As luck would have it, Dick's had a cheaper price for installation, so I chose them. Ordering a replacement of the exact same model of the Shimano 7 Speed gear shifter from AliExpress, in about a week, I brought my ebike in to have the installation done. The bike technician was friendly, and said it would take a few hours. I left my number, and in around 4-5 hours, I received a return call, stating my bike was ready. Arriving at the store, my ebike was back to it's original glory, and the bike technician even tightened up some areas, which was cool on his part. Quite happy with the work done, I believe Dick's Sporting Goods will be my preferred option for future ebike maintenance & repairs. read more

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I am absolutely appalled. I ordered bathing suit online and when i received items in mail, the bathing suit top had deodorant stains on both sides and a stain on front area. I cannot believe their staff would send an item in such poor and used conditions. This is so disgusting! I Will never shop here again! read more

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Great selection of men's athletic clothes. Excellent service and getting someone to help me was very easy. I was able to get exactly what I wanted at a fairly reasonable price. read more

DICK'S Sporting Goods - Sports Wear Near Me - Cerritos, California

I wouldn't say the staff is very knowledgeable about what they sell. I've been here a few times with my sibling to shop for hiking, snowboarding, and rock wall climbing gear/items, and during each visit, the staff wasn't sure whether they carried the items we were asking about. They usually direct us to a general area where the item might be located, but don't offer much more guidance than that. More often than not, we end up leaving empty-handed and ordering the items online, which we probably should have done in the first place...but we wanted to check them out in-store before buying. Strangely enough, it's also always extremely busy whenever I visit. That means long lines and chaotic parking situations... I've even seen a few near-accidents in the lot. Overall, I wouldn't really recommend, but here I am back again. read more

What a disappointing experience I had at this store yesterday. Extremely limited selection on Dodger caps. Zero customer service. I only came here to spend a gift card. I will never return! Actually everything in the store looked like something you'd find at a garage sale. I miss the days of Sports Chalet. The workers there were engaged in sports. Many of the workers were there part time in order to get the employee discount. read more

Overall experience 2/5 Service in the shoe dept! 5/5 Cashier and checkout 0/5 Store cleanliness 4/5 Product selection 4/5 Property functionality 2/5 Ch deck out wait time 5/5, no wait! The escalator going up is still not working. Just spent over $200 dollars for sports gears for kids league. Coach gave us coupons to use and we got rejected the 20% Dicks coupon, wow. She didn't even look at it for more than 1 second. Just no, "We have been cracking down on this" Like we are plotting and stealing from Ducks corporation. She wasn't rude about it, it was just ridiculous. She never even looked at the expiration date, coupon was not expired, but I got a "no" Dick's corporation should not promote these 20% coupons if you are not honoring it. It is pretty much false advertisement. Now the team in the shoe department helped us out great! They were busy with other guests abut the team there were multi tasking and they were professional and did a great job! read more

We enjoy shopping here. I like that they have all of our sporting needs and exactly what we are looking for. The options available are endless. The prices are great, the store is always well organized and the staff is always friendly. I like that you can also order online and pick up in store. read more

I bought a bike online. Brought it in to have them assembled it. I mentioned I needed a bike rack. The person took care of me getting my bike assembled but failed to help me get a bike rack. Sub par customer service. I went elsewhere to get my BIKE RACK, HELMET AND LOCK.. Snooze you lose.Sorry. read more

I had the best experience with Christina. It was a treadmill issue but she was the one who really closed the deal.

Cashier needs training. I came home with this sensor still attached. Now I have to come back... read more

DICK'S Sporting Goods - Sports Wear Near Me - Cerritos, California

The biggest waste of my time and 0 customer service... Did a pick up and wanted to add to the order... said 9 in stock so I asked someone because I couldn't find it, redirected to another person, who then proceeded to make me wait, led to go downstairs... said that through the app all I had to do was check in... but the app said go to pick up area (also no labeled anywhere in the store) everyone said go to the email... which was never sent... I proceed to wait in the "pick up area" and then told to go BACK IN LINE... WTF.. The only reason this even has a star is because the person who helped me was super fast and efficient , Fatalia! Thank you! And yelp won't give me anything lower than a 0 .. lol read more

Ordered on line..... big mistake!!! My almost complete order was wrong. Luckily most of the stuff actually fit. Except one sweater. I called customer service and was told to go ahead and come to this location because they were not able to help me on line. The size I was looking for they were currently out. Anyway Long Story short the problem was solved here at the store. The cashier Cedrik honored what I was told on the phone. Helped us right away. Very understanding.... Thank you so much. Next time I will just shop here in person!!! read more

DICK'S Sporting Goods - Todays purchase - Sports Wear Near Me - Cerritos, California

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Makes since their logo is green like the #grinch in the form of a store manager named Peter. Had my order cancelled 3x without my knowledge. They confirmed the order when you order things, place it on your credit card, but then they can cancel it anytime when they finally realize they don't have it in stock! I waited a week for the item, cancelled. I went to the store after they confirmed on the phone for store pick up, cancelled. And the bonus is if you go to the store you get a pompous and sarcastic manager who just is sarcastic and unempathetic to the entire situation. Either your tech is broken, or your process is...but never did I image your people and leadership being innately incompetent too. Dick's has got to be less of their namesake. Inventory having to be confirmed twice and ruining shopping and expectations for our kids has got to stop. read more

Went to Dick's Sporting Goods and had a terrible experience. I paid with $200 bills and was given $80 back in fake $20 bills as my change. As soon as I realized it, I called the store hoping they would help fix the situation, but they didn't do anything about it or take responsibility. Super disappointing, especially from a big company that should be checking money before handing it out to customers. Be careful when getting change from this location and always double check your bills before leaving the store. read more

Nadaya went above and beyond to help me and my daughter. We need more customer service people like her!

Justin & Giselle provided outstanding customer service while helping me with a hoodie issue. They were patient, attentive, and genuinely cared about making sure everything was handled correctly. The whole process was smooth, quick, and stress-free because of their help. You can tell they take pride in what they do. Highly recommend--thank you, Justin & Giselle! read more

Horrible service. You have to track a worker down just for help, which is kind of easier because they are usually in groups talking about their personal life. I said I needed help finding a batting helmet guard it shows that they have some in stock. I was told no they probably aren't here someone probably stole them without even checking. I've come to this location a few times it the experience has always been the same. I've gone to the one in chino and the service is night and day. I will do the longer commute for now on read more

The employee named Colby? I believe was super nice and helped my boyfriend out in directing us what we were looking for. Even as we were browsing he stopped to ask if we found it and if we needed help with anything else. We let him know we couldn't find what we needed in his size and he let us know other locations we can check or we even had the option to order. Honestly the nicest employee with great attitude even on a busy Sunday. read more

I have been looking for a chair to take to concerts in the park. Some are oversized and my feet don't reach the ground. Some are too heavy. Others are too low to see the stage. I finally found my summer folding chair. It is RED ( I love red) and folds so it can be carried in a bag. It is very comfortable and sturdy. There are 2 drink holders. Check out line was short and quick. read more

DICK'S Sporting Goods - New chair - Sports Wear Near Me - Cerritos, California

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The store has nooo good customer service!!!! I purchse $2,700 in merchandise with 2 balls i ask for the Box they came in no one new anything! Then im purchased moor stuff and they never did an account sooo all my points of $3k were not valid!!!! This is sooo crazy and sad!!!! read more

Michael came through in the clutch! Be sure to say hi to him in the baseball department. He gotchu

If I could give a 5-star review to one single employee, I would. But the customer service experience here with some other employees here is why I have to give it a 2-star. We arrived at the shoe department on a Saturday at around 3:00pm. They were extremely busy. The kiosk doesn't seem to matter as the machine indicated that an associate would bring the shoes we picked out in 2mins; however, I stood around the kiosk for much longer with no sign of our shoes. The ladies were nice. They actually smiled in this somewhat of a hectic environment. The men at that department weren't so nice. I approached one man and he told me to "wait, I'll get back to you"... he never got back to us. There isn't even a smile on his face. The exception would be JP. He was very attentive and actually made an effort to help us. He was informative and patient. I would only go back for him. read more

They should hire people that want to work not these young kids, I kept asking for shoes and they're just looking right through me as if I wasn't there not sure why but she looked at me and went to help another lady not sure of these kids pick and choose who they want to help happens to us everytime so it's not just cause it's the holidays, I really hate asking for help , only saw one kid willing to help not sure his name must be new should of asked him he was Asian the only kid very helpful , I'll be going to brea when it opens I hope none of these rude kids are relocate there , I come often so I already know these faces , I buy often and I don't appreciate being treated like I don't have money read more

Store is BIG like way big. It's big enough though to find basically everything you could want or need in sporting goods. Came one day, with the fam, basically went till close. We loaded up on baseball gear and were pleasantly surprised by selection and how informative and helpful the guy helping us was. Shoutout to Kaleb helped my husband was super informative and really kind. Helped him try to problem solve a new Dicks card issue and wasn't annoyed we were there till close doing it. Good value in gear for the money, had some good sale stuff too. As for employees, at least with the guy who helped us great employee help and info, and overall problem solving.. Promote Kaleb, sucks sporting goods. He's great. read more

Ahhh, DICK'S. Not that this review matters, especially for nationwide behemoth chains, but damn I love and hate you. Worst customer service on the sales floor, yet kind and helpful folks at the checkout. Is there a different hiring process for these two areas? Waited for 15 minutes for anyone to come by and unlock a bat rack - it seriously looked like I was being avoided like I had the plague. When a guy did come by I asked to see a specific bat and he just mindlessly grabbed and handed me a completely different bat before I could notice, because I was distracted by all the stuff. That's on me. Kind of. I literally looked at the bat, realized it was the wrong one and the employee literally vanished into thin air. Swayze. I tried to find someone else to get the right bat but gave up. Jokes on me though because I still walked to the register with a handful of stuff. Again - won't make a difference. Everyone will keep shopping here, including me because, you know...monopoly. But maybe someone can ask the sales team to, you know....sell? read more

We went to the shoes area 5:45pm Friday 9/6/24. Worst customer service I have ever experienced. Three guys stands around and I walked up to ask about a pair of shoes because I was walking around in the area for 5 minutes and I like to try some shoes. The I got yelled at if I wanted "white". I was confused and another guy still laughing at me that he said "wide". I made a comment to my wife maybe I should have gone to Footlocker instead then another worker there started to whisper to the third worker and they started to look at us with a smirk on their faces. Very rude. This will be the last time I even walk in to that store. read more

The shoe department at this sporting goods store comes straight from hell. My mother loves Hoka shoes and this store usually supplies them, anytime you want a shoe it's like an employee disappears you're practically chasing them trying to ask for a shoe. This is not their fault but they need to hire or put more people in the shoe department because i don't even blame them they have a ton of people at the same time also asking them for shoe sizes but also they take sooo long trying to grab a shoe size and then give attitude when you ask them about it. read more

Huge store with just about everything - would like some larger sizes for us bigger dudes - but other than that - beautiful shoe selection - call it the super duper sports store read more

Something about this store makes me keep coming back. Maybe it's because I grew up around here, back in the Sportsmart days, and got used to having a sports store nearby. Came here during Covid times and even now still come for their golf and clothing section. I like their offers and really enjoy the extra discounts through their website (and online pickup) read more

Horrendous service. Tom in the golf section doesn't greet or say hi. What's worse is the item I purchased was priced incorrectly. The tag was incorrect and they wouldn't honor the small price difference. read more

I went on Christmas week and Adam was very helpful in the soccer apparel section. He offered to help immediately and checked the back for the specific item I needed. His willingness to assist customers shouldn't be overlooked. Thanks gain Adam. read more

Bought some running shoes here, specifically want to give 5-stars to Danyll the girl who helped me out. She was so busy with so many people and was still very attentive to us all. I tried on many different shoes (which made me feel bad for her as she was so busy) but she managed to help me find the best shoes for me. Great job If I still had my business I would hire her. read more

I went this morning to buy a tennis racket. An intermediate player, I was hoping for some advice on type of racket, along with proper grip sizing, stringing, etc. These are things a sporting good store should be able to help with, in my opinion. Sadly, Dick's seems to be like most sporting good places today, heavy on product, and zero-to-little knowledge of those products. Even though I came during a busy time of the day, Saturday at 11:30am, the sales rep told me to come back Tuesday morning to speak with the guy who strings the rackets. No one there could help me. I think DIck's has forgotten why they were able to get so big in the first place...they need to hire people with some product expertise read more

Perhaps making fun of customers when purchasing expensive athletic equipment is not the wisest business decision? It's disappointing especially when out with my family. There are much better quality friendlier places to locate baseball gear. read more

be careful parking here, someone tried to steal my car and now I have to pay to get the lock replaced. This store the parking lot is technically the backside of the mall so be careful. read more

What an amazing first time experience at dicks. Stopped by today to purchase my first driver. Cash was such a great help. He answered all of my questions very patiently and assisted through my entire shopping experience. He helped me out with selecting gloves as well. I am new to golf. I had way more questions than the average customer, Cash answered them all with a smile. What a great customer service representative. I will be back to finish building my set thanks again Cash. read more