My husband and I purchased a cream colored sectional from Macy's and bought the extended warranty…read more We noticed they used different leather on parts of our furniture. We hadn't even had it a month and one of the seat started separating on the leather. I called someone out three times and they would not do anything. Do not buy furniture from Macy's! We paid over $5,000 dollars and what a waste!

It was good the lady that did my hair was very nice and did it very well I didn't catch her name…read morebut she started in October and had blond almost white hair and did goats in 4-h. She is a very good hair stylist and hope she gets more compliments in the future.

I know I'm gonna butcher the name but a manager named (Nyoby? Columbia Center location) very polite…read moreyoung lady helped me with an issue I was had she was very polite and and quick to resolve the issue. Great Store representative.

Worst experience ever when returning an item. I purchased a romper a week ago and was planning on…read morewearing it for an event. Apparently I had not noticed a small tear until the day of event as...I was getting dressed. Due to the short notice I had to wear something I already had. I went to return the romper the next day and the employee told me I could only exchange it. I was upset since I had no use for the item anymore. To top it off I had the receipt and the tags were still on it. I shop here all the time and never had to once return and item however I had yet to experience this issue anywhere else. Truly disappointed that if you have your receipt, tags on the merchandise and purchased it within their 30 day return policy your money cannot be returned. They didn't even offer store credit to top it off!

Worst customer service EVER! I bought a wallet on-line, and…read morealthough it looked good, it just wasn't right. I've emailed them twice asking about how to do a return, and NO RESPONSE!! I definitely will never shop there again!! Be very cautious if you really want to give them a shot, but I would advise against it!

Kids clothing selection is crap. Whole place stinks like Sephora. Checkout a big ZERO. Not friendly…read moreor helpful. Wouldn't go back.

Staff measured me for a suit, when I arrived in Las Vegas to pick it up the legs were at least 3"…read moreshort. When I came back to return the suit there was 1 person working but he was on the phone. There were a few people trying clothes on, and a customer at the checkout who looked irritated. After waiting maybe 5 minutes without being greeted and the employee still on the phone I asked the guy in front of me how long he'd been waiting, he said at least 10 minutes. Basic customer service is lacking here. After I return the suit I won't be back.

Awesome staff!! Highly recommend, accommodating every need I had for my wedding. Fun environment,…read moreand well kept.

Their customer service is absolutely terrible. My husband was belittled while trying to make a…read morereturn/exchange. Completely unworn product. I looked up the return policy online and it states 60 days to return, yet the receipt says 30. I went with the website? And that was a mistake. They made him feel like an idiot, like he didn't know how to read. I was the one who gave him the receipt and told him their website says 60 days. I will NEVER shop here again, I'll tell all the contractors my husband works for to shop local instead of with Boot Barn. STAY AWAY!!!!!!

They've got an overall great selection of western clothing and apparel, a bit on the pricey side…read morebut from the options that I saw they had there I could honestly say the have good value products. I did call ahead of time and talked to a gentleman about the hat shaping services that they offered. Asked if I needed to make an appointment to have a hat of mine cleaned and he did say it was a first come first serve. But when I showed up with my hat in it's hard case I was asked right away from a gal up front of what service I needed done and told her I wanted my hat cleaned and I was told right away "oh we don't clean hats here" and was pretty dismissive about it. Aw well, plenty of places here in Tri that could do that service for me.

Really horrible service. Not one "hello" or "can I help you find something?". In fact I was met…read morewith looks verging on hostile. I left the items I was going to purchase and decided to get them online. This store's staff is the reason brick and mortar stores are fading. I gave one star for the inventory.

Buckle is a little bit expensive but they have great selection and when I have been there I have…read morereceived great customer service. I needed a gift for my friend and I failed to find anything elsewhere but the sales rep did a great job of pulling out several shirt combination's. I was able to leave happy with my purchase, and a gift receipt just in case.

Manager here was very rude. She was on her phone while talking to us, she assumed we deleted our…read moreaccount just to receive new coupons. Customer service overall was terrible.

Everyone is super nice here, customer service is always great and they always ask me for a fitting…read moreroom when I have a few items in my hand! Janna and Carlie are great leaders and they always have a smile! Clearance is always full with lots of great stuff in there to buy! It's a great place for young adults who are outdoorsy!