While visiting Alaska came down with something like s stomach virus and decided to come here for a…read morevisit. I called ahead to the main clinic and was told they had no available appointments before two weeks but could go to their extended office, 1st Care. Upon arrival I completed the required paperwork and provided my insurance card and identification. The woman then told me that I had to pay $260 toward my deductible but I was sure this was incorrect so I asked her to verify. She agreed to contact the business office and though she didn't say anything about a deductible to them, she claimed they told her I had to pay the same thing. I wasn't comfortable paying this amount so I left and called my insurance company who confirmed o should only have to pay a $30 copay. I went back to the counter but the first woman I spoke with wasn't there so another lady called me back. I had the insurance company on the phone and explained to the staff person what happened. She refused to talk to the insurance company and instead directed me to the business office across the street. In the snow. I asked her to confirm someone was available and she was not helpful at all. The fact that patients are sick didn't seem to matter about sending them back and forth in the snow when picking up the phone could have resolved the issue. Longer story shorter, I went to the business office and was taken care of in 5 minutes. The only reason why I didn't rate a 1 is because the senior manager was so kind and apologetic and really personable. After the fact, the next person I spoke with was efficient at getting me checked in and every other staff person including the doctor was super kind and helpful. Hopefully this experience was an anomaly but I'll try again if I need care just to be sure.

Management's concern over this issue was non-existent. Anyone with Federal Blue Cross (and…read moreprobably any private insurance) be warned! TVC 1st Care is NOT a true 'Urgent Care' facility. They bill insurance as an ordinary provider rather than as an 'Urgent Care' facility resulting in much higher co-pays ($150) due to the services rendered rather than the flat co-pay ($35) regardless of services rendered for an 'Urgent Care' facility visit. An Emergency Room visit co-pay would have been cheaper.

Jan stables is one of the nicest providers you could ever meet. She is very thorough and…read morethoughtful as she sees you. I highly recommend ANP for your families healthcare. My daughter has been seeing her for the past 4 years and she is really an exceptional person. Thank you Jan for all you do!

From the owner: ANP Family Care is a locally owned and operated Primary Care Center. They have over 10 years of…read moreexperience taking care of the Fairbank's Community.

I can't believe that a group of Fairbanks Doctors who "want" to offer better health care for…read morefairbanksans, would use Radiology Consultants pc. first thing, they are free to charge patients what they want, not contracted with insurance firms, they can charge twice of a normal contracted insurance Radiologist would! Secondly they will try to get their money any way they can! so they agreed to an adjustment on my bill, but then what they agree to remove, they put back in on the next line! So the bill never changed! So TVC why are you allowing people like this to abuse and cheat and steal from your patients? Why don't you check out the people you contract out to see if they feel the same about your patients? or do you really not care about us!

extremely long waiting in person, no call back from messages left. If you are able to talk to…read moresomeone you get brushed off and sent to an answering machine that does not seem to be monitored.

TLDR: The doctor refused to listen to me when I told him an anti nausea medication didn't work for…read moreme and I had to go back a second time for help. I had to pay twice because the doctor wouldn't listen to me. They had my insurance but didn't bill it and instead the bill went to collections and it is still a fight over a year later. Honestly the worst hospital experiences I have ever had. I had an ovarian cyst right after having an appendectomy and was experiencing a lot of pain due to it. What I didn't realize was that it was rupturing while I was in Fairbanks. I was on oral prescription pain medication but it did not completely control the pain and my nausea kept me from keeping it down. As the pain got worse the nausea got worse and I could not keep any medicine down. I went to the ER where they gave me zofran and had me take the pain medicine orally then made me leave. I told the doctor that zofran did not work for me (after 4 previous trips to ER due to nausea and vomiting) but he ignored me and said it will work. He ignored me, gave me nothing to go home with, and basically said you have meds so you can deal with it. He also would not help with the nausea or pain until I got an ultrasound for the cyst I already knew I had. So I had to go to the ultrasound room crying, throwing up, and in pain. I went home and kept throwing up and the pain came back just as bad because I could not keep the pain medicine down. I threw up everything including water. So I had to go back to the ER. The nurse and doctor were different and both nicer the second time. The doctor listened to me and gave me a different anti nausea medication through a shot and IV pain medication. It worked significantly better and the pain was lessened. I was still in pain but not to the point of throwing everything up. He gave me a prescription for the anti nausea meds that actually worked. While I was still crying in pain, it was more manageable. I asked if there was anything they could do and the doctor told me not until my surgery to remove the cyst which was two weeks later. Now it is over a year later and I am still struggling with billing. Both from the hospital and the physician. The hospital did not send the physician's office my insurance information and as a result the bill went to claims. The hospital billing department was never even remotely helpful. Regardless of the community in Fairbanks, my experiences here have been so bad that I refuse to live here once I graduate because it is the only hospital available.

Nasty nasty staff. I've lived in Fairbanks almost all my life and I'm 58. Very prejudgemental and…read morenasty every single time. EVERY time. I've been in the hospitals in Anchorage (both AK Regional and Providence) and it was a world of difference. Extremely kind and respectful staff. I think if I can't go somewhere else I'll just die.

Very comprehensive and the most family style practice in Fairbanks. They are awesome at billing…read moreand handle emergencies as well. Their entire staff is amazing.

Aloise Treybal is not the provider you want. He forgot the details of our appointment, then Alpine…read morefailed to renew my acid reflux meds. When I called about the prescriptions, I was sent a letter from Aloise Treybal telling me they would no longer be seeing me. This after 3 years, and I was polite and respectful.

I am so grateful for Dr. Hornberger and her staff! I have had multiple health issues the last few…read moreyears and I was SO glad to find a doctor who really listens and who doesn't try to explain away my symptoms or rush me out the door. Also Brooke at the front desk has been INCREDIBLY patient with my phone calls and paperwork/billing questions. I'm so glad we have a great clinic like this in our town!

I have been here multiple times and at first it seemed really good and it seemed like they cared…read moreabout me and other patience pretty well. What scared me and makes me never want to come back is while being treated I noticed they were using expired an expired product on me. Once I saw that I NEVER want to come back and would recommend all people who care about their health to not go to this place!!!!

I love that she actually takes her time to listen to your concerns and ideas about what's going on,…read moregets straight to the point and recommends the most cost effective treatment instead of trying to push expensive options. Would highly recommend.

From the owner: Contact Kathie L. Stirling, M.D.'s dermatologist office today, and we guarantee you'll receive the…read moretreatment you deserve. We look forward to helping you build confidence and be proud to show off your skin. Call today to schedule an appointment that will change your life.