Service person listened to my requests and answered my question. Preformed very professionally…read more Explained what work he did and what supplies and parts were used. I feel I got a job well done and cost was reasonable.

Excellent experience thus far for the following reasons:…read more 1. SERVICE 2. DIAGNOSTIC ANALYSIS 3. TRANSPARENCY 4. CLEAR COMMUNICATION 5. REPAIR OPTIONS WITH ELIGIBLE DISCOUNTS 6. PUNCTUALITY 7. THOROUGH EVALUATION We met with the following specialists: SEAN O'HARA (AC repair) - AC stopped emitting cool air. Fixed issue w/ filter repair. ALFRED BIRNHAUPL (AC leak repair) - Fixed pipe leak from AC and completed comprehensive assessment of our dysfunctional zoning system. DOMENICK ALONGE (project manager) - Reviewed findings from Alfred, provided detailed indication of issues and resolution options with several quotes. Here's why our experience has been superior to previous companies: All three specialists were not only punctual, friendly, and courteous, but they took their time to evaluate our issues in CLEAR layman terms corroborated by photos, and showing us exactly where the problems were in person. We previously obtained a quote from a large corporate company and was left feeling dumbfounded and stressed as they described the nature of our problem in engineering, technical jargon that made absolutely no sense, including astronomical quotes without explanation of the work entailed. We continued experiencing intermittent issues with our AC and heater so we called Friends & Family based on their excellent reviews. This time around, with Friends & Family, we left feeling knowledgeable and reassured, with reasonable quotes including various discount eligibility. We didn't feel pressured by them to choose one route vs. the other; rather, gained the information we needed to make an informed decision that would prevent such issues in the future. Overall, their attention to detail, ability to explain the issues and resolution routes in simple, concrete terms, were far superior than the preceding company. They exceeded our expectations and we much appreciated their patience and openness to answering all our questions. I also want to mention that I was gardening when SEAN was fixing our AC. He saw me struggling to dig a hole for my plant and volitionally offered to help me. He took the extra time to dig the hole for me, exemplifying his genuine kindness and generosity! Similarly, my kids were running amuck and screaming and shouting while I attempted to maintain a conversation with ALFRED. He was very understanding and continued to engage in conversation, appearing unbothered by the chaos with a pleasant disposition. Lastly, DOMENICK was appointed on the day of our son's birthday. He related to us interpersonally and even helped assemble my son's new Radio Flyer bike! I told him that Sean also helped me garden and we laughed about how Friends & Family is a "one-stop shop." Given everything I mentioned, we're excited to have our overdue AC/heater system fully repaired by Friends & Family. We can't wait for our longstanding issues to be behind us, and we anticipate leaving an updated review once the work is complete!

I hadn't seen Rob in years, but I had an emergency today--a 14-foot by 30-inch banner needed…read moreovernight for a 7 a.m. event. Rob answered my call, remembered me immediately, and said he could do it. I drove over to his new location and he printed it in under 25 minutes! His prices are unbeatable--he only charged $10, while FastSigns quoted over $500. Years ago, he helped me print a different banner, showed me how to install the grommets, and gave me a grommet kit--six years later, I still remember how to do it! Rob is a wealth of knowledge, and his makerspace is all about helping people learn, create, and even having a platform and commuity support to start making money. If you've ever wanted to learn how to 3D print, use a laser engraver, CNC router, drill press, bandsaw, vinyl printer cutter, or any of his amazing machines--this is the place to join. Sign up for a membership, explore workshops, complete projects, and empower yourself. Whether it's for a banner, group, or business, check it out--you'll love the opportunities here!

I needed to have a part 3d printed for my cat feeding station and was very excited to find a local…read morebusiness able to help me. Rob emailed me pictures of my part (which was very small) just a few hours after I sent him the request. He verified that it was the right size and that it looked appropriate and then had me pick up the next day. His communication was excellent. The part was ready when I arrived, along with a small printed cat which was very sweet. He was kind enough to give me a tour of the makerspace and told me the story of how he came to start the makers space. I really loved his mission and how he is clearly passionate about his work. After the tour he made it clear if I needed any changes or adjustments to the part, he was happy to help me. The part worked perfectly, and I was able to finish the repair within a day of it breaking, all thanks to Rob. I highly recommend his business, 3d printing is one of many other machines and services offered at his facility.

Raffi did an incredible job resoling and conditioning my boots! Definitely worth the investment!read more

This is by far the best service I have ever received. I dropped off my red bottoms and they were…read morefinished in two days. I had the red bottoms replaced and they look brand new!!!! I will be sending all my friends here!