Dustin is friendly, knowledgeable, and efficient. He diagnosed my refrigerator problem and contacted the manufacturer for a replacement part under warranty. Once it arrived, he scheduled the installation the next day. Job well done!!! read more
We called and got quoted $49 to diagnose our fridge. I confirmed price & set an appointment. The next day he came out. My husband told him everything about it. Blake didn't know what the issue was & kept going to his car. My husband basically did all the work for him. On his invoice there was the $49 charge & $88 one totaling $145.22 with tax. He stated that the $88 charge would cover next time & he's going to order a part that he thinks will work. We called 5/9/16, 5/12/16 and 5/13/16. Eventually he answered & said our part wasn't available and he's trying to get one. Meanwhile we couldn't get filtered water from our fridge. On 5/24/16, we called again. 5/29/16 he answered & said they sent him the wrong part. We told him that we already paid for the next service call and Blake said that wasn't true. He stated that the $88 was his hourly fee for "working" on our refrigerator and the $49 was the fee to come out and diagnose it. He refused to refund us and was getting rude and arrogant. read more