I need to update my review to Outstanding customer service which you don't see often in today's world. I spoke to both the owners regarding my concerns as a long time customer and for sure will continue purchasing at one of their locations. read more

Extremely busy store but one worker stood out, Roman. Although he was handling multiple customers at once, he made sure to help each of us out, answer all of our questions, help pick the right shoes for us and never neglected us. You can find some of these shoes at other stores but customer services at this store is unparalleled. Definitely would buy my shoes here again. read more

I came here looking for an excellent pair of walking shoes. I was greeted promptly and had a quick look around. I wanted to check my arches etc. and stood on a really cool machine. We found a proper insert and then went to work finding the right shoe. After several misses we landed on a pair of Hoka that fit my thinner feet just right. We added the insert and it was instant love. The lovely lady that helped me even brought them in my favorite purple color. I bought them and the inserts and am very pleased. Store was a tad busy but everyone was being helped promptly. I will definitely be back. read more

Roman delivered an exceptional customer experience - he is professional, personable and super knowledgeable about the vast issues that affect feet and how the different shoe brands and inserts can help address the various issues. I learned a lot from him, realizing that each foot (even on the same person) can have very different issues. He evaluated my current shoes and even the inside inserts (wear on the tread, areas of uneven tread, pressure points as evidenced by the imprint on the inserts, height of my arch, etc) and recommended a type of insert and shoe tailored to my issues. The results are incredible - like night and day in terms of comfort and support. read more

Great selection here. Great customer service. I could not find this location on Yelp so I "created" one This location has awesome sales staff. Jessica is so knowledgeable, personable, helpful and patient. She is also bilingual. Her friendly and kind personality makes it very easy to work with. I'm am very I decisive so it takes me a long time to decide on a shoe. Jessica lets me ponder and checks back with me. She's great at suggesting and is not pushy. There was another gentleman who was also very helpful but I'm so sorry I did not get his name. read more

Footwear etc. - Jessica, super sales associate! - Shoe Stores Near Me - Los Altos, California

What a great shoe store. The staff, in particular Aryana and Roman, are top notch. Both are very knowledgeable about the shoes they carry, and their recommendations are spot on. I found them to be very patient while I tried on several pairs of shoes. If you have difficulty finding comfortable shoes it's definitely worth a visit to this store! read more

I trekked down to South San Jose to go to a specialty wide shoe store and I have to say, I wish I'd just stuck to going to my local Footwear, Etc. here in downtown Los Altos. My shoe purchases at Footwear, Etc. tend to be right on with the help of the staff, and transactions are quick and easy. I ended up not liking the shoes I got at the specialty store. Now I know, just stick to my local shoe store -- they're good, convenient, and easy. read more

Large selection of shoes, socks sandals and more. It's nice to go shopping and try things on. Service is very good the staff are knowledgeable and helpful. I was going to buy some new shoes online . Today I walked in here randomly and found some shoes I wouldn't have tried. I bought them for the same price as I would have paid online. read more

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I have been a loyal Footwear Etc. customer for over 10 years. I started frequenting their Los Altos store after their Palo Alto store closed. I am still wearing shoes I bought from them 10 years ago since their shoe quality is that good! This location has a good selection of durable, comfortable, and stylish shoes as well as accessories like insoles, socks, shoe cleaner, purses, etc. Customer service here is always excellent. I want to give a shout out to Aryana for her excellent customer service in helping me select the right pair of shoes today. I was impressed at her patience, knowledge, honesty, and skill in helping me at the same time she helped the lady sitting next to me. I will definitely be back again to buy more shoes! read more

This was my first time going to any Footwear Etc. store. I called a couple days ago to reserve some sandals but couldn't make it that day. I assumed they might not be there anymore but I went today and they still had them on hold for me and they were able to price match them for me! I didn't get the gals name but the staff is very welcoming and friendly. I highly recommend this place. I left satisfied!:) read more

Great selections of 'sensible and comfortable' shoes. Friendly staffs and excellent customer service. Michelle, the store manager, helped me exchanged a pair of boots I bought for my daughter as Xmas present but accidental damaged. The exchange was no hassle, speedy, overall above and beyond expectations. read more

This shop is super-friendly and customer-centric with excellent brands. Having gotten accustomed to shopping for and buying shoes online, it is refreshing to find an honest-to-goodness old-school shoe store where you can try on different brands to see how well they fit your foot, your gait, etc. They also offer accessories (insoles, for example). Prices are competitive with what you see online. Well worth a visit to a nice little downtown where you can support small businesses. read more

Mireya took such good care of me and found me the perfect shoe. Jessica was a huge help over the phone as well. Thank you!

Over a year ago I hobbled into this store in desperation looking for a good shoe to ease my plantar fasciitis pain. Kevin took care of me and introduced me to my first pair of Hoka shoes. What an incredible difference wearing Hoka shoes make!!!!Today I went back and Kevin helped me again, and I came home with 3 pairs of new Hoka's and a pair of Wooloomooloo slip on shoes. If you are like me and do not enjoy shoe shopping, I highly recommend this store! They will fit you and advise you on what will best suit your needs with zero pressure. I have learned the hard way that good, well fitting arch and heel support shoes cannot be found at the sale rack at a discount store! Everyone deserves good fitting shoes and to walk pain free. Seriously, go to Footwear Etc on Main Street in Los Altos and let Kevin and staff take care of you. You will be glad you did! read more

Footwear etc. - This is my latest haul and I couldn't be happier!!! - Shoe Stores Near Me - Los Altos, California

Had a really good experience here with Aryana. I have had some pain in the front part of my feet and needed something really special for my exercise class that the other branch didn't have. She took the time and found me good options and insoles to go along with that. read more

Excellent customer service that exceeded my expectations. Erin is friendly and attentive. I had been looking for the style of these sandals for a long time that matched the pair that had worn out. I decided to look at Footwear, Etc. online, and to my surprise I found Earth Sassy sandals on sale. Footwear, Etc. is so honest. The company noticed slight fading on one shoe, and Erin sent me a photo, and if I bought the shoes would discount the shoes by an extra $10. Sending the shoes to the Cupertino location was no problem. At the Cupertino store, Caesar took off the shoes I was wearing and put the new shoes on, adjusting the laces. I did not have to lift a finger. All in all, quality shoes and excellent customer service. read more

My husband and I went into the local store as I knew we needed a good pair of walking shoes as we were going on a tour around the British Isles. My husband hadn't had his feet properly sized in years (he's 74). We got Kevin, a fantastic employee to help us. He spent over 30 minutes with us and measured our feet AND watched us walk with a number of different shoes on! Turns out one of my husbands feet was a size larger than the other! And my arches had fallen a little and I needed half a size larger. (I'm 72). We bought some great Hoka's and my husband got an insert for his that will help with 1 flat foot and 1 high arch! We got such individualized help we will never go anywhere else!!! Thank you Footwear Etc for employing such exceptional help!! read more

Update: I'm going to give this place five stars because Norma provided such great customer service (as always!). This time, I got the Naot Kayla Black Matte Leather sandals. Expensive footwear but so comfortable that you're walking on little clouds! I kind of wish that I owned a few more colors of these sandals but I think that I have enough footwear considering that I "don't get around much anymore" in a pandemic (as Rod Stewart would say). read more

Love visiting this local Footwear Etc. store! Friendly, attentive, competent sales clerks. Great selection. I found some awesome new boots, and the clerk helped find the right fit. read more

My wife, son, and I stopped by on Sunday afternoon and Aaron greeted us. He was very kind and listened to all our questions and provided us with helpful recommendations. He measured our feet and brought out multiple different sizes on the shoes to see which fit best. We all decided on the Hoka brand and really appreciated Aaron's help. We will definitely return here in the future. read more

Aaron was so helpful & pleasant. I bought my first Hoka shoes from them months ago, I'm back for another one. Ended buying two pairs of shoes today. Thanks for your great customer service. read more

Mark waited on me and I received absolutely terrible customer service. He was preoccupied with assisting a new employee. I've never received such poor customer service at any store, anywhere! He never came back to me after he left the boxes of shoes on the floor next to me. read more

UPDATE: I got a wonderful response from the store that returns my faith in Footwear, etc. I'm changing this rating to reflect the way the store treats its customers. We'll chalk this one up to those occasional mistakes we all make. Original: Normally, I am a big fan of this Footwear, etc. But... we bought a pair of Tempur-Pedic slippers about 3-4 months ago, and they started falling apart. I took them back to the store, not sure what I was expecting, but what I *wasn't* expecting was... The salesperson looked at them and shrugged. He suggested I go to the Tempur-Pedic web site. When I asked if the store could help in any way, he shrugged again, and said "not really for such a low end product." I'm sorry, but I don't consider $80 slippers to be low end anything. With this kind of customer service, I might as well shop on-line. I certainly hope this is an anomaly. Everyone can make a mistake or two. Let's consider this the first one. read more

This is my favorite shoe store. They have all of the brands that actually make my feet feel good: Merrill, Dansko, Naot. But what's different about this place is the people who work there really understand their shoes and can make all sorts of useful recommendations. My feet are wide across the toes, but slender in the heel, and they know exactly which shoes will work. Plus they were really nice about me still deciding which shoes to buy as they were closing today! read more

Came in yesterday for a new pair of Birkenstock's, and left with 3! Loved the service! She even punched another set of holes in one pair, so when they stretch I can tighten! Great sale racks, too! read more

Few men's shoe options, 80% are for women. Good quality brands but few choices for guys...

I was just diagnosed with plantar fasciitis yesterday. I had the good fortune of being helped by Kevin. He was amazing. He understood my problem and has incredible knowledge of the various shoe brands and models. He worked cheerfully to find a solution for me for about two hours possibly more. I cannot recommend Kevin more highly! He is absolutely amazing! read more

Last week, I visited the store for the first time (I had to get a pair of Hoka shoes for my Plantar Fasciitis). The woman who helped me (she has been there 16 years) was very knowledgeable and helpful. I went back yesterday because I had a issue with one shoe rubbing 2 of my toes. The same woman realized the issue, went to the back to stretch and modify the shoe, and came back with a perfect fit. Thank you! I will definitely go back in the future. read more

My husband and I started buying here a couple of years ago. They have a good selection of comfort shoes and the customer service is excellent. The sales person was very helpful today. He recommended some insoles for my athletic shoes and offered to trim them. Super happy with my new shoes and insoles. read more

SUPER friendly and helpful staff. I've been shopping at this location for years and thought it was time to write a review as I had another fantastic experience today and they deserve some kudos. Thanks for the amazing customer service! read more

This store is great!! If parking were easier, rating would easily, be 5 stars - lets compromise - 4 1/2 stars. Her Ladyship is a fan too : ) Warning, this is not a discount, payless type shoe store. Not all the shoes are particularly stylish, but it will be a long time, before you need to replace a pair of shoes, purchased here. Always found the service to be superb. I like it, that I also, never felt "hounded" here. "She who MUST BE obeyed," has a bit of a problem finding shoes that fit hee properly. So, she shops here frequently. Selection is not huge, but pretty good, geared a little bit more for the ladies, but guys are well represented, and well served. Prices are on the cheap side, for the quality. read more

I like their collection but I didn't like the assistance from the lady in glasses. She sure brought out bunch of Pairs for me but didn't help me with the information on leather stretch and sizing resulting me exchanging the pair for another size. read more

I've been here 3 times now, and if I'm in the neighborhood and in need of supportive shoes, I'll be back. The first time I visited, I was browsing, and nobody came to help me. I waited a few minutes, but the sales people were were more preoccupied with the older customers (I'm in my early 30s). Understandable, since most of their female shoes do cater to the older population, but I walked out without being helped. My second and third times in the store were much more positive. A sales woman helped me right away. I was trying to find sandals for summer that were flat, with support, but also cute (and not so old-persony looking). I had a back injury that doesn't allow me to wear the cute heals anymore, so finding this store (Footwear, Etc - not just this location) has been a saving grace for me. I found 3 pairs of really cute sandals! So I'm all set for summer, now. My third trip there was because I discovered I bought one pair a size too big. The same sales person helped me, was really friendly, and exchanged the sandals I purchased for the next size down (after I tried them on), no questions asked. (I did, of course, provide the receipt.) They have a pretty good selection of women's styles here, and the sales people I interacted with on my 2nd and 3rd visits were really great. Pricey, but you can't really put a price on your health :) read more

One morning, I woke with gout and the podiatrist recommended Footwear for the insoles. I had gone in before as I thought the shoes were too expensive. After trying a pair of walking shoes, I buy all my shoes from Footwear from dress to causal. For their casual shoes, I feel like my feet are wrapped in marshmallow and filled with air. I find myself walking more because my feel are so comfortable and supported. I like the Los Altos store as the staff can explain the pros of all the shoes side-by-side read more

I have purchased several pairs of shoes from various Footwear Etc locations. I appreciate the quality of their shoes and, in the past, the excellent service. However, my latest visit was very disappointing. I described what I was looking for and the salesperson showed me a couple of styles of Mephisto shoes (definitely one of the most expensive brands in the store). That was ALL he could recommend in the whole store. On my own, I found a couple of others that were possibilities. It was like pulling teeth to get his help at all. Maybe I didn't look like I was going to buy, but I expect more thoughtful service, better suggestions. So disappointed. read more

I have been a customer at this Los Altos location for several years and usually find exactly what I want and need. The fellow that helps me often is named Kevin and he is excellent. He is very patient, willing to show me many shoes and as I am rather hard to fit with foot problems, he seems to know what will work and what might not. I am always happy to see him when I go in and usually wait for him to help me. The selection of shoes is good and they are willing to find you a needed size. The shoes are not cheap but they have a rewards program which helps. A good store. read more

I was there earlier last week a gentleman named Sam helped me out. The store was exceptionally clean, I was greeted right away, he was listening to all my foot issues , he measured me and brought out options for my foot problem. I enjoyed my shoe experience and I was happy this was so easy for me after being so miserable with my foot problems. Thank you Sam and Footwear Etc. Amazing job and Sam quality salesmanship read more

This review is primarily focused on the salesperson Isella, who works at a few "Footwear etc." locations. However, most of my business with her took place at the Los Altos location, so that accounts for this review being under the Los Altos listing. Wearing shoes that had been too tight around my toes finally took its toll on my feet, and my podiatrist recommended Footwear etc. Since I live closest to the Palo Alto store, I started there. I found Isella to be very knowledgeable and accommodating, and her approach was completely "no pressure," which I greatly appreciated. For my knock-around/workout shoes, we found a pair of New Balance sneakers that work very well with the insoles that she also recommended. (I should have been wearing insoles a long time ago. Thanks, Isella!) When a pair of Danskos and Vionics turned out to be too narrow, she ordered wider versions that worked out much better. (By then, I had begun coming to the Los Altos store because it was easier for me to work with her at that store over the weekends than trying to get to her at the Palo Alto store on a weekday before closing.) And when we were unable to find dress shoes in my size, which is difficult because I wear a small men's size that also needs to be wide, Isella helpfully suggested other retailers that might provide a wider (so to speak) selection. That suggestion was not lost on me, and it provided further proof to me that Isella places the customer first. So even if I do find those dress shoes elsewhere, I'll still be coming back to Footwear etc. Oh, and last but not least, when I mentioned to Isella that I was planning to buy a couple more pairs of insoles, she let me know that if I could find them for a lower price elsewhere (i.e., online), the store would adjust their price to match the other lower price. In addition to the overall superb customer service, that was just icing on the cake. :-) read more

By far this place has great selection to higher end shoes that can fit,look great, & exceptional quality. I was in the area and stopped at this location on a whim. I would give them five,.... BUT...it's what was said right before my purchase. My salesperson worked well with me to find the right shoe (bringing out a dozen shoes) I thanked her for her willingness & patienceto go the extra mile to find the best fit and look. As we are walking up to the register She commented that "I don't do it for the customer, I do it for the shoes?"....I think if I hadn't been looking for so long for the perfect shoe, I would have put it back. $180 for a pair of shoes, I'm going to make sure I like what I'm buying. I wasn't sure how to take her comment. Her co-worker echoed the sentiment by confirming who taught them the phrase. I don't think their "mantra" represents the most ideal sentiment that you SAY OUT LOUD to your customers. I felt she was inadvertently saying, this job sucks and I do what I do for my personal discounts. Am I happy with my shoes-yes. Do I feel she was helpful-yes, but I'm sure Footwear corporate would not appreciate this type of customer service talk. read more

About a month ago I walked into your location in Los Altos. I wasn't really looking for any new pairs of shoes. I was helped by a gentleman name Rick. While talking with him he mentioned that he was visiting from San Diego. His professionalism knowledge and expertise was very impressive. I bought two pairs of shoes that day and my feet have never been more happy. They are so comfortable. I have gotten lots of compliments from all my friends. So 5 stars to you Mr Rivera. Thank you. read more