Pete in sales is the best. Extremely professional. Follows through on all his promises.

Joshua my service technician understands customer service. He's an excellent communicator and completes tasks! When he realized my son's car was going to take longer than anticipated he offered a loaner at no charge. When my son picked up his car it was like new! Thank you Ford of Ocala! read more

Keep being put on hold. Told they'll call me back and never do. Trying to charge me 1500 plus tax for a water pump. Called another ford and they'll do it for half the price. Customer service very poor. Price is way over charged read more

Went in for an oil change at the Quick Lane center of the dealership and upon entering, we were greeted with a smile at the check-in desk. In the waiting area, there was a little coffee station as well as a TV for customers to watch and magazines to read. The wait for the oil change to be completed was about 45 minutes to an hour, but the technician also did a complementary multipoint inspection and a free car wash! Once finished, the service advisor came out and explained the findings from the multipoint inspection in detail as well as noted a few recommended services to be done. Many thanks to Dewine Martinez and team! :) read more

Stay away! I found a 2023 Corsair I liked (VIN 5LMCJ2CA4PUL11923) and emailed Hunter Graf, asking him to confirm the "Instant Price" displayed on the website, + 998 dealer fee + 398 e-tag fee =  $35,964+ tag and taxes. He did not respond to email or answer his phone. I got back to the dealership and was passed on to Hailey Bennett and her manager, Juan Dominquez. I asked them to confirm the price on the site. Hailey Bennett responded with a form letter, but did not answer my question. Finally, at 4pm on December 15th, Juan Dominquez confirmed the out-the-door price. I emailed Hailey and Juan with my intent to come by the next day. Twenty minutes later, Hailey Bennett emailed me that he car had been sold that morning (though it was still showing as available on the website). Needless to say, I'm skeptical that a car that had been sold in the morning was still being quoted. I think it's clear that the prices on the website are fraudulent come-ons designed to entice the gullible onto the lot where the sales staff will add thousands of dollars to the price. But, maybe I'm too suspicious. If you find a car you like, ask for the final, out-the-door price based on the number posted on the website. Make sure to get it confirmed by email before visiting the lot. Anything you are told on the phone confirm by email. If they stall or respond without confirming the price, you will know you're being scammed. read more

My husband and I have purchased 7 fords thru the years and have always had a great experience until now. I have a 2025 explorer that had a recall which I did request to get fixed. Ford was very accommodating and picked up my vehicle and brought it back to me after they did the recall. Immediately my first time driving it it threw a message my front cameras were not working and to take it in for service. I called the service dept and was dealing with Kayla, I explained to her what happened but She told me if it did it again to call and they would look at it. A couple of weeks later it did again so I called and ford came once again picked up my car looked at it and brought it back. however on the papaerwork it said they could not get the car to replicate what had happened, but did do some updates, after reading the work order they did not pay attention to anything I had told them. I told them it was my front cameras and the paperwork stated they checked the rear cameras. Now after getting it back it has no wifi. None of the apps load and I keep getting error messages. my husband has called and left Kayla several messages but she has ghosted us with no return calls for the last two days. I can't say all the fords are bad because I have always had great service with ford and the salesmen we have worked with. My problem is with the service center in Ocala. I paid a lot of money for this explorer and except the electronics to work properly. read more

I bought 4 vehicles from Ocala ford Lincoln 2017,2019,2021,2024, I Recommended dealer to friends who bought from dealer.I was awarded a $100.00 Gift for the recommendation, that was 4 weeks ago and still never received it. I'm looking to buy a new ford ranger but after the BS I think Ill go to a different dealer. read more

Recommend ‼ Go see Bryan! Took his time with me. Never felt rushed and did everything to help me get into the best deal possible for the SUV I wanted. And in the process, got to meet some great people! read more

Ford of Ocala - Gary Yeomans - Car Dealers Near Me - Ocala, Florida

I wanna thank the staff, specifically Hob and Rae for going beyond to help us get a loaner car. Ford Motor Company pre-recalled my car and it's in the shop without a fix yet for it. No telling how long it will be there. Though it wasn't the responsibility of Ford of Ocala to provide a loaner car, they did, because Ford Motor Co did not. It should have been on them and not the dealer. They saved us money that we didn't have on renting a car. That's service my friends Thank you Gary And Michelle Ingrham read more

Great experience, got the truck I wanted at Msrp and the service is best I've seen and I have live a lot of places in the country.

While most dealers are ripping off their customers by charging over MSRP, Ford of Ocala will sell you a vehicle at MSRP. I asked for more for my trade and they did it. I'm glad to find an honest dealer. Lee Graham took good care of me. read more

I had a 2012 Ford Focus towed to this location on 6/11 at around 7pm. Sales checked it in and took my information. I called first thing on 6/12 to make sure they had everything they needed and to clarify what the issue was (car stalls out while driving). I talked with a service rep on 6/13 and he said they would take a look at it sometime on that Friday, 6/14. I got a call late Friday telling me they didn't get to it, and Monday would be the day because they are closed on the weekend. I called late Monday and left a message. No call back. I sent an email communication. No message back. I tried calling today, 6/18, and I was disconnected twice before even having a conversation with anyone. It's been 5 business days, and they haven't even taken a look at my vehicle. I would understand if they needed some time to fix it, but 5 business days and not even look at it? Is this normal for this dealership? I've never had this kind of negative experience with any repair shop. Ever. I just want my car looked at so this can be dealt with, I'm certainly never recommending this place to anyone. I'll also never buy a car there because of this experience. read more

I am very disappointed with Ford Lincoln of Ocala. After weeks of searching for a new Expedition, my wife and I came across the exact model/color we had been searching for. The dealership had a low listed price of $64,000 (presumably to get us in the door and to sell of 2020 inventory) so I ask for details on pricing. I was sent an email from the dealership confirming my purchase price. Micaela reaches out to us and her efficiency and friendliness are really the only thing that kept this dealership at a 2-star rating. She took my info on my trade, ran the numbers, and offered a decent price on my trade in. However, when it came time to crunch the numbers the price of the Expedition had mysterious jumped more than $11k. I understand taxes and fees but those typically total $3-$4k which we were prepared for. When I pressed Micaela on the price hike she instantly began to stammered her way through the explanation that the low price was ALL rebates and incentives combined together and we weren't ineligible (since we weren't in specific fields and weren't trading in a GM product - yes, at a Ford dealership) for the initially stated price. I get the shadiness of dealerships and have dealt with many dealerships/salesman over the years, but the info initially stated was extremely misleading and purposefully deceptive. With so many good Ford dealerships across central Florida, I would strongly recommend avoiding this dealership if you care for honesty and straight-forward dialogue. read more

My 2020 Escape Hybrid was intermittently not going into drive and the hatch wouldn't open, being from out of state I was a little worried about getting it fixed, the service department especially Brandon were outstanding. They took care of the problem which was a faulty battery, under warranty and even cleaned my car. They were able to explain to me why the battery was causing the problems and were able to do the repairs that same day. Thanks for the great service. read more

Brought my 2012 f-150 in for 100k mile service and an oil change. They were great at breaking everything down and explaining what needed to be serviced. Waiting area is great - very comfortable with TV, snacks, drinks, and wifi. read more

We where otw back to our home town which is in GA and they were so understanding of the situation!! They ordered the part and got the one which could be here the quickest!!! They were so nice and kind!!! I recommend this ford dealership!!! read more

The Service Department fell off completely since Yeoman took over! New vehicle in with transmission problem. No service tech available they say. Been without car for 4 weeks...no loaners...was told Yeoman sold them all when they bought the dealership. Have left several messages NO CALL BACK car should have been done on Aug 24th no car still on 29th!! DONE with these dealership and will NEVER go to one with Yeoman on the sign. Sad they took this service dept right into the crapper!!! read more

Just another company same as all the rest the Ford dealerships trying to have an automated service so you something you don't want don't buy here read more

A HUGE shout out to Ford of Ocala for the great service my husband Frank and I received .We took our 2012 F450 in for a check engine light that ended up being an exhaust sensor (under recall). Our service writer John Geremia was so nice and easy to work with and contacted us often as Ford mechanics worked on our truck. The Exhaust system had significant rust on it and the sensor had broken in half. It was going to need a new Diesel particulate filter ($5,800.00) and was going to be replaced under warranty so we decided to have all new tires installed since the truck would be there for a few days awaiting parts. When the rear tires were removed the mechanic notified John that our rear brakes / rotors were severely worn (we tow a large fifth wheel RV) John called me back to the shop to show me what needed replaced. I always do my own repairs but on a dually and staying at the campground I was limited on equipment / tools. I ok'd the new work and went back home. About an hour later, John rang me again and informed us the axle seal has failed and soaked the parking brake shoe on the driver side and both would need replacement (also under warranty). Ford (under warranty) also provided a NEW F-150 as a loaner. Repairs do take time and Ocala had us back up and rolling on our journey in a few days with some much needed new parts and tires for our Fulltime RV lifestyle. Thanks to John C, RJ for the brakes and Steve for the Exhaust repairs. read more

Ford of Ocala - On our way to new brakes and tires! - Car Dealers Near Me - Ocala, Florida

Brought our new 250 king cab in for warranty work. The truck has 3000 miles on it. While they were test driving it, either a tow truck ran into the or they ran into the tow truck on their property! Now we have no vehicle to tow my horse trailer .....God knows how long if the truck is even fixable. I am so frustrated and is just want my truck. 11 years ago we brought a truck into them and they couldn't figure out what was wrong, so the stupid service man to my husband that it was POSSESSED! Watch out.....I am not happy and this might end up really ugly. read more

Bought a 2017 F-150 Lariat. Finance wanted to see our bank account balance because we were paying cash aaaaaand wanted to charge us 1k because we were paying cash! We refused. Cherry on top battery died today. They could have at least put in a new battery since we paid 36k! Oh and we don't write bad checks. SMH read more

I brought my 2020 Expedition in for service as the Collision avoidance system stopped working & I was having a problem with AC freezing up on a trip back from VA to Fla. I made a 8:15 appointment & explained my concerns to Service advisor Trent. He said that it may take few hours to run diagnosis & I needed to leave my car. I explained that this is my only vehicle & did they have a loaner, I was told No, so I reluctantly accepted a ride home. After 5 hours of not hearing a word from the dealer. I called to find out Trent was at lunch & he would call me back. I received a call from Trent & I explained that I needed to know the status of my car, as I had Doctors appointments the next day & needed to know if I can get My car back. He told me that my car still has not been looked at after being there 5 hours. I told him to send the driver for me & I'll take my car back. When I arrived there he asked if I wanted to make another appointment. I said No way. I'm so glad that I had a 8:15 appointment & my car was not even looked at for over 5 hrs. He proceeded to tell me that the appointment is just to let me in & then I'm on anther waiting list to get my car looked at. This is Unacceptable Being treated this way, Why because I did not purchase my car there? I'm hoping that all the other Ford Dealers in the area are not this way. I'll never go back to Ocala Ford Or their sister store & they do not treat there Ford customers well. read more

I purchased a 2016 mustang GT from this dealership the other day. Craig was my salesman and he did a wonderful job! Craig even went as far as going to Burger King to get my boyfriend and I something to eat since we were there for quite a while. I'm very happy with my purchase and the customer service I was provided! read more

Ford of Ocala - Car Dealers Near Me - Ocala, Florida

Bait and switch con men. We went in with a price quote from their internet site and by email. The refused to honor their price because it didn't include dealer fees. They emailed us a quote of $29,300 for a specific mini van in stock when we arrived the real price changed to 31,500 plus $600 dealer fee. Would give zero stars if I could. read more

Ford of Ocala is the WORST dealership I've ever been to! Both their Service and Sales departments are seriously lacking any type of customer service. My husband had cash in hand to purchase a vehicle out right from them and they screwed that up so he drove to Orlando and Sunstate Ford for his purchase. I would highly recommend you go somewhere else. I drove 200 miles round trip to purchase my last car from AutoNation Lincoln Clearwater, the best dealership I've ever been to! Get a clue Ford of Ocala! read more

I started the process of looking into finding an affordable, new truck on January 28, 2016. I was directly helped by Alyssa Vazquez and Blane Greer who were both extremely helpful, honest and amicable from start to finish. Both individuals went above and beyond to ensure my satisfaction and have remained equally helpful after the sale. Everyone dreads the shark-like hovering around in ambush waiting for you to simply come within a mile of their lot but this was nowhere near the experience I had. I would very much recommend giving Ford Lincoln of Ocala your interest and these individuals your trust with figuring out with you, which vehicle best suits your needs! This review is in regards to the sales team and does not extend to the service department. read more

This is our third purchase and had really excellent buying experience. They need to start automating their system since it really shouldn't take 4 hours to buy a car. Might be time to upgrade their computer systems that tie better into their marketing one. Also, their online chat needs tweaking. read more

Not only are their vehicle prices higher than Orlando or Gainesville, it's nearly impossible to get the service department on the phone. Wish someone would open a competitor in Ocala! read more

We purchased our 2014 Ford Edge in November 2014 Traded a 3/4 ton Chevy truck We got a very fair trade & discounted a lot on the new Ford Edge We are very happy with the buying process - low key - no pressure - Went back for first service in May 2015 We also had the butler detail done in May - great job We are happy with Ford of Ocala read more

I had a bad experience here two weeks ago. We are judged by how we respond to our mistakes. With that being said, FIVE STARS to Ford of Ocala. Helen and Donna on making a bad situation into EXCELLENT CUSTOMER SERVICE!!! read more

Ford of Ocala performed a transmission repair that I paid out of pocket for (now a known issue from Ford on a recall), less than 6,000 miles later I was still having the same transmission issues. I then took my truck to a transmission specialty repair center where I was told that Ford of Ocala scratched/damaged a plate in my transmission and did not torque bolts to proper specifications. Ford of Ocala's poor workmanship in the first repair($1,200) directly caused the second repair($1,800) Both times I paid out of pocket for these repairs. After weeks of being given the run around by Ford of Ocala they informed me that they can not substantiate my claims; even though, I provided all receipts for proof of repairs and provided the names of the technicians for them to contact. The service manager did not even care to take the time to attempt to substantiate my claims. Hob (Service Manager) and Donna ( Management) both implied I was being untruthful and would not take any responsibility for the poor workmanship of their technicians. They made NO attempt to provide the proper customer service, rectify the situation or reimburse me due to their lack of quality workmanship! BEWARE!!!!!!!!!!!!!!!! read more

During this crazy time..I was worried about going in to the dealership. Pam at service in Ocala set up Brian to pick up my truck. He not only returned it serviced, he returned it clean, wiped down, and serviced. I would use this dealership any time and I hope that more car service dealerships run this same way. Thank you, Pam and Brian, and Ford of Ocala. read more

Ford of Ocala N Pine Ave. Have owned Ford vehicles all of our lives, bought a used Lincoln a few weeks ago from Ford of Ocala. We closed the deal and were walking out of the building when we were given only one key to the vehicle. My husband spoke to the General Manager a day later and asked why we were not given a key and if they would get one for us. We were told that we would have to have our own key made. It should have been disclosed to us that there was only 1 key prior to the sale. You would think that the dealership would have offered to pay for the 2nd key to keep us as a returning customer. Also, the car was sold as is and we had to have work done on the car already. Won't be returning to Ford of Ocala. read more

I called and made an appointment to have my truck serviced drove 1/2/ hr. to get there only to be told it would be at least 2 hrs. I said wow 2 hrs. with an appointment then I was corrected that the appointment that I had made earlier was to get in to see about getting my truck serviced. Hmmm..........I'm going to Gainesville! read more

0 stars isn't available! Buyer beware! This dealership is now owned by a scam group! I am a General Sales Manager of a huge powersports group, I took my wife to buy a Ford Mustang from the Now Gary Yeomans Ford Monday. From the very first pencil they were hiding the true cost of the car. Luckily I am in the same business and understand the out dated scam tactics they use to take advantage of less expierenced buyers.Once I finally was able to get the GM involved I got to see what the car actually was costing us. I wanted to leave that point but my wife really loved the car. So I got them to an agreeable number. Now this is where the illegal tactics start taking place..... FInance office or here it should be called the Product PACKING office. When showing my so called finance options we were told that WE HAD TO PURCHASE a warranty package in order for the bank to do the financing terms they told us we had. THIS IS 100% against the law. The finance manager covered up the real payment with no product so we could not see is. Again at this point they know I am a GSM and I know the law and they had to show me the real payment and they were doing this crap to the wrong guy. We signed out with Ford financing at a certain rate. Again I should have ran away but my wife loves this car... Now its Friday and they are telling us now that the apporoval they got us isn't what it is and we have to resign with another bank at a different rate... So now lawyers are going to be involved... STAY AWAY FROM THIS STORE! If they can't show you the numbers from the start they are scamming you. RUN THE OTHER WAY this is 2022 now and times have changed, buy from a dealer that isn't affraid to show you the real price on a write up! read more

We had a disappointing experience with Ford today. We contacted Amber yesterday regarding a vehicle that we saw online. She advised us that the vehicle was not on the lot, however we could schedule an apt. for today. Upon our arrival, the vehicle was not on the premises and the sales lady said informed us that she forgot to have it delivered. They then offered to drive us to the other lot which we declined. read more

Car is a huge lemon! Service center not only didn't fix the car in 3 trips and 23 total days, they actually did more damage and refused to fix it. I wouldn't recommend them to anyone. read more

Stopped here on my way to ft. Meyers.. my Ford150 was stalling. I agreed to pay cost to find the problem (over $100). found fuel vapor filter was clogged, cost to repair over $600. left and drove to dealer in ft. Myers They found same problem and had repair done for little over $300. My truck runs great now. read more

Came in on a Sunday, walked around for two hours and nobody spoke to me. Made an internet appointment and was contacted right away which was nice. Made an appointment to drive a stick shift mustang. I was assured it was there. It wasn't. The salesman didn't seem very interested in trying to sell me a car. read more

The service department is horrible. My vehicle was under bumper to bumper warranty and the usb port was damaged after the first use. The cord I used works fine in a multitude of other devices. The service manager did nothing but argue with me saying " that's like crashing it into a wall and expecting us to fix it." They said they would get a price on the part in an hour but never called. I called Key Scales who my family has purchased vehicles from in the past and they were wonderful. The service department was wonderful fitting me into their busy schedule and agreeing to warranty out the part. If I ever buy a new vehicle ill drive right past Ford of Ocala and head to Key Scales. To me the excellent customer service and friendly staff are worth the 45 minute drive. read more