These guys are miracle workers. I showed up, near closing, on the weekend, two hours from home, with a dead alternator in my 2010 Honda Pilot. Turns out I also had a blown spool valve, which was very rudely dumping oil all over the alternator. I assumed that I would have to Uber home, and pick up my car another day. Nope! The expert mechanics had my car fixed, in about an hour, and I was able to drive home. They did warn me that they had to use an aftermarket alternator, and that it would likely only last 6-12 months, but I should have at least that long to save up, for a Honda alternator. No worries! Unfortunately, the aftermarket alternator only lasted two weeks. This is not Honda's fault. Rather, the blame falls to the aftermarket company that built it. I limped the Honda back there, and they checked it out, confirming that the alternator was toast. Since they were not expecting me, they did not have the OEM alternator in stock, which meant leaving it overnight. These guys have a corporate arrangement with a nearby rental company, so I was able to get a car for the night, at a really good rate. I also had my $2,000 e-bike on the rack of my Honda, so they stored my car inside. I showed up the next morning, and my car was finished very quickly, and they took the cost of the dead alternator, out of the cost of my OEM alternator, and did not charge for labor. This is service above and beyond. Kudos, to Charlie, Javier, Chad, and all the other awesome people working there! Oh! Edit to add: Because I mostly drive clunkers, I don't go to dealers very often, so this may be perfectly routine, but it was the first time I've ever seen it, and it really impressed me. About 20 minutes in to the repair, my phone pings. It's a video from the mechanic, showing what's going on with my car. How cool is that?! read more

I am writing to express my disappointment with my recent experience at your dealership. While my daughter was interested in purchasing a vehicle, my interaction with your Assistant General Manager Matt left me with a very negative impression. I found his behavior to be rude, dismissive, and unprofessional. As a potential customer, I expected to be treated with courtesy and respect. Instead, I felt that my questions and concerns were not taken seriously, which made the experience frustrating and ultimately caused me to reconsider doing business with your dealership. I believe customer service plays a significant role in any purchasing decision, especially when making a major investment such as a vehicle. I hope you will address this matter internally so future customers receive the level of professionalism and respect they deserve. Thank you for taking the time to review my feedback. I would appreciate knowing that my concerns have been acknowledged. read more

We saw a car on their website and went in to see what kind of a deal we could negotiate. There are a there are a few dealerships out there which post the prices on the car windshields, and advertise that "The price you see is the price you get", to avoid any possibility of haggling over price. However, with those rare exceptions, almost everyone goes into a car dealership with the intent of negotiating the price. It has been that way for 100 years. So after spending an hour taking a test drive and waiting for the sales person and his boss to come back with some figures for our consideration, we were advised "The internet price is the lowest price we can give you. We can't negotiate the price. If the price is too high, we can show you a less expensive car". LOOK at the screenshot of their website which I have attached, where it clearly states "Want a LOWER price? Start here." So either their internet ad that you CAN get a lower price is a LIE or they LIE when you get in there to discuss the price! Their web page must IMMEDIATELY be changed remove the deliberately misleading "Want a lower price?" and clearly state "Internet price is our lowest possible price and is not negotiable". Looks like something an attorney would be interested in reviewing further. Either way, they wasted our time for no reason. Don't let them do it to you too. Now you know that if the price on their website seems too high, GO ELSEWHERE! read more

These ppl Here in Ocala fl are just awful, So I went to Daytona to buy my car ,We couldn't get off there lot in ocala fl fast enough, Told them i'm a hour away coming to look at a car , got there GUESS what the car was sold ??? thats what i was told anyway, read more

I'm a first time owner of a Honda and purchased a used odyssey 2022. My mother and I went in knowing we wanted an odyssey with a price in mind. We were guided by Ryan Wachtler the Sales Advisor from beginning to end. He was very thorough and understanding of what we wanted. Not once did Ryan pressure us or make us feel like we didn't have options. He went above and beyond for our family. Matt helped us financially get the numbers we wanted & that was more than exceptional for him to do. We came in with a rate from our bank & he was able to match it. We left satisfied with a safe reliable family vehicle and would personally recommend Ryan W. to family and friends. read more

I ran into an unknown noise problem with my Honda. I initially thought it was my brakes. I pulled over to the side of the road and looked under my car and saw nothing. To be on the safe side, I took it to Ocala of Honda. It was my very first visit there. They performed a complete Diagnostic and discovered a branch from the current Storm was lodged ~ outta eyesight ~ on my brake drum, causing the unsettling noise. My Service Advisor, NICK GRIGNON, took care of everything for me. He was on top of my order from minute one. Nick fully communicated with me during the exam by their skilled Mechanics. He then told me what the problem was. Although, I felt like a Moron for something so minor, but Nick assured me that even their Mechanics could not see it with their naked eye. And, then Nick sent me on my way. NO DIAGNOSTIC FEE. NO SERVICE FEE. NO FEES AT ALL. As a retired Senior Citizen, I TRULY appreciated the gesture. Car Dealership Service Departments sometimes get a bad rap, and that is a shame. Because, there are decent, reputable, honest ones out there. Like Honda of Ocala. And, there are decent, honest employees like NICK GRIGNON. Car troubles? I cannot recommend Honda of Ocala enough. And, I cannot recomment their Excellent Service Advisor NICK GRIGNON enough. Ask for Nick when you want an honest Service Advisor. Nick will take very good of you. Thank you Honda of Ocala Thank you NICK GRIGNON read more

Google saids 4.4 stars , here 2. I believe the 2 I wanted to buy a vehicle very simple I asked about it. They said it wasn't ready. I said it's not a big deal. I can wait. I never heard back, so am I just so opposed to pretend it's gonna show up or if they know what they're doing I don't understand how you survive when you don't communicate. read more

Salesman that told my wife that he would hold a car until she got there to see it just sold it right under her. We told him that we were an hour away and that we were on our way. She gets there just to find out that they had just sold the car. If that's the way they do business then I wouldn't give them any money. No wonder they only have 2 stars. Should be NO stars. Believe me, they don't care about the customers. read more

Owning a Honda is truly a wonderful experience. From Sales to Service. We have had our 2020 Ridgeline Truck now going on 6 years. It still Rides and handles without squeaks or noises and its because of the great service. I would like to point out that Our Service Adviser MARCY has always greeted us like family. Her recommendations have been spot on. Having purchased several Vehicles at this dealership we have extremely happy and always look forward to returning when Maintenance is required. Thats the KEY to happy Motoring and Miss Marcy is the KEY to make sure your vehicle stays running. Honda of Ocala is, I believe the only dealership in Ocala that actually feeds you free of charge while you wait. Always something being served from their Mini Kitchen. Homemade fresh baked cookies and lots of different coffees served via their special coffee('s) dispenser. Seriously if you need an oil change, tire rotation, wheel balancing or an alinement, check on-line for a super cheap discount coupon and then call or come-in ans see Miss Marcy. She will take good care of you. read more

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If I could give this place a 0 star rating, I would in a heart beat. We bought a car monday and found out we bought a lemon so we brought it back in to get a different car of equal or lesser value per their return policy, well The sales manager Matt Silverthorne was brought to us and as you could understand we were very frustrated and he talked to us like we were stupid, and continually told us our credit was way to low to afford anything of equal value ( our credit score is high 600's low 700's) then when he didnt like how we were upset he told us show him respect or hes leaving. Not once did we cuss or raise our voice. We told him we wanted to speak to someone else if he is going to act like a child and he still wouldnt leave until someone else brought the GSM. 10/10 worst experience at a dealership. read more

If I could, I would take it all back and never buy a vehicle from this dealer. The minute you are looking to buy the car, everyone is on top of you. The minute you buy the car, they all ghost you, never return calls and don't even get me started about trying to speak to a service advisor...they are never available, messages and calls go unanswered. I do not recommend this dealer whatsoever. I regret purchasing from this place. Lesson learned. read more

I hate being accosted by the sales department every time you are there for service. Plus now if you use a credit card they charge you a 3 percent fee. They make plenty of money on their services they dont need to charge the fee. read more

I came in for a scheduled oil change and was HOUNDED by the sales personnel and finance manager to sell my car; they wouldn't let me take a moment to collect my thoughts or give me time to consider the offer- it was HIGH PRESSURE- I have never been so disappointed in a dealership than Honda of Ocala. Avoid at all cost. read more

Easy transaction. Eli Williams was a fantastic salesman that helped us choose the best vehicle for our needs and wants. He helped us get the price we wanted and we are very happy with the whole experience. read more

Found this place a year ago during my summer vacation, honestly they were good until it was going in person. I wanted a 2022 second hand car which I saw online that was very reasonable price for how much mile it has. But upon arrival and doing the test drive their out the door price was an insane amount going for 30 grand for a used car with mileage already. Crazy..... after that I settle on a new car which I didn't really wanted to as my plan was a second hand car than a brand new one. I mean it's fine but I rather be told the correctly about the fuel as well other function in the car. Which they didn't tell me that the 2023 Honda CRV does not come with a spare tire. As well I was told that the car can go 15 or more cities WHICH IS A LIEEEEEE. read more

Sales person lied about used Honda CRV Hybrid having all mats including the trunk. He was to have shipped the mat to us but lied about that as well. THIS IS NOT AN HONEST DEALERSHIP...they also take forever processing your purchase and play around with the finance numbers to get you to purchase an extended warranty. Both Jack and Buddy are not to be trusted. read more

Let me first start this off by saying I NEVER leave reviews, but I was so aggravated leaving this place that I want to make people aware of what they are getting themselves into. So my son and I had a bad experience at this Honda, not only were we there from 10-8 but they kept changing the price, finally we agreed on a price they ran credit everything was still good, then at signing Angela changed the price and was very unprofessional when I was questioning her about it and refused to take the price back down to what we agreed on. I would never ever do business here again and for the people that are looking for a new car find another Honda place cause I'm telling you they will try and scam their way to make your bill higher. read more

I do not believe Honda of Ocala has my best interest when working on my vehicle. the work i request was done sloppy(my standards) I do not believe zip ties is the best way to parts on a vehicle. Then charge twice what is quoted. You go here at your own risk. read more

My name is William Wetmore and I had to go to a medical procedure but as passing by Honda Ocala, I thought I'd stop in to get my car washed. I didn't think it would take long, but apparently I came in a very busy time so my car sat there for a while a gentleman walked by and he said to me how are you today, sir? Is everything OK. I let them know. I had a medical procedure to get to and I was running late and they were holding up my car from the car wash this gentleman Mike Lehman, not my salesman by no means asked me where my car was and he took it to the back he washed it himself and vacuumed it out getting me to my appointment on time way before time and I can't thank him enough for what he did. I recommend Mike Lehman and Honda Ocalla to all my friends. What a great place I now consider Mike Lehman, my friend in the car business. I think you should do the same. read more

What an unexpected pleasant experience...... Yamil Figueroa was attentive, experienced and very helpful in many ways, he made our experience smooth. We will certainly be back when we need another vehicle. Jeff Snow read more

I called and scheduled my vehicle for service and to correct a recall. they scheduled me for 8am on Saturday 9/20. when talking to service upon making my appointment I asked how long it would take and that I had an appointment at 11 that same morning, he said I should be out of there by at least 10am. that was great considering I have a 30 minute drive to and from the dealership. upon arrival at 7:55am on my scheduled day there was at least 15 cars in line, finally after getting to the service advisor it was now 8:10. I mentioned to him about my situation having to be done 10am , he said no way they would be able to that considering what needed to be done. I proceed to explain what I was told when scheduling. needless to say I made a 30 minute drive for nothing. I left read more

New to the Ocala area. Brought the Honda Civic in for a recall item and routine maintenance. My experience with the automated/operator for setting up a service and confirming a service was Poor. My experience when car was being serviced of updates and being notified when car was complete, which did not happen was poor as well. My experience with the actual work done on the car was also below my expectations as I had an issue with the car within a mile of leaving Honda Ocala. Will not be taking the car back to Honda Ocala under any circumstances. read more

Used car advertised at 15,000. Contacted dealer and asked them if they would be willing to negotiate on the car. Was told that dealer fees are $1200 and that the $15,000 car was really 16 too because of dealer fees, which are not advertised. I had a bank check made out for 16 five not financed cash purchase and was told with the $1200 dealer fees. There was no negotiation and would not even take to sales manager to review. Car was five years old less than 60,000 miles. Ultimately ended up being a good decision for me because I purchased another car two days later at a different dealer and got a better car and deal. read more

How about getting a person to answer the telephone. It rings and rings and rings. Then you get a voice mail. And this is a so called car dealership. read more

My daughter saw a car at this dealership. Problem is its over 100 miles away from us. We talked with 3 different people there for 2 days and set up a time for us to drive 2 hours to see this car. One person verified we were coming and said they would try to pull the keys so the car would be there when we got there. She gave me a name of a sales rep to contact when we got there. We were about 20 minutes away and that sales rep called to make sure we were still coming. When we got there they informed us that the car was sold the night before. No phone call to let us know and the sales rep even called me to verify I was coming yet he said nothing about the car being sold. My daughter was very disappointed and remember we had just driven 2 hours. We got back in the car and drove 2 hours home. After I called to complain to a higher up he didnt want me to leave this review and he tried to offer me some gas money which I refused. I wanted nothing more to do with these people and I wouldnt buy a car from them if they offered half off. He said they dont generally pull keys for a customer. This is after 2 days of communication with them and 3 people knowing we were driving 2 hours to get there. Sound shady to you? Yeah, me too. I will leave it to you to decide. read more

BUYER BEWARE.....I am a honda buyer and always have been. This is my fourth honda. I came to honda of ocala after getting pre-approved online for a 2014 honda odyssey with a rate of 12 percent and a payment of 260 for 36 months with 500 down and a trade equaling 1500 dollars. When I walked in the salesman said " you don't want that car"...I of course was prepared that they were going to try to upsell me and I understand that is there job. I replied that this was the only car I was interested in and the salesman replied about the cars mileage and I explained again I have zero interest in a 6 year auto loan. I explained I was looking for a car under 10k with a shorter loan period as I like to control my debt. We then started the process. They kept coming back and saying can you pay more down. I of course was figuring out my finances and found a way to pay an additional 1500 down. I ask my closer Troy before we go into the closing room where he has me. Oh I got you at 12% Mrs. Metts, I also got you gap, but you have to have your payment auto debited your lender is requiring it. I reply sure that's how I pay my bills. We go into the closing room and Troy covers nothing of the agreement. Just has me sign here,here,and here on a big computer that covers the desk. He takes my initial payment and sets up auto pay....then I get home and read my contract...Troy first and foremost took it upon his will to sign me up for an optional warranty program at 2300.00 and the auto pay He sets up is a 3rd party company who collects a full payment off me for servicing my loan. Why would I need to pay someone else to make my payments for me? When I returned to the dealership the next day to cancel the optional warranty he threatens to raise my interest rate to 15 percent even though the actual lender westlake financial had already accepted the contract I signed for 12 percent. I said to him you do that and I'll be going to the better business bureau. He said fine we will keep you at the 12 percent and call it a hurricane special,as if some random guy in a dealership has control over interest rates. My home was destroyed by hurricane Ian and that's why I moved to ocala. When a finance guy says we will call it a hurricaine special when a category 4 hurricane is hitting florida the very same day I find that highly offensive. Is he trying to say honda of ocala controls interest rates? Or is he trying to say honda of ocala price gouges? Or is it that honda of ocala doesn't really care about their customers? When I left the dealership I then called auto pay plus the third party servicer and told them I did not want their service. The gentleman asked why I signed up and I told him I wasn't given a choice. I have now fixed all of the issues created by this one employee and it took an additional 6 hours on top of the first 6 hours I spent just purchasing the car. I really don't know what can be done at this point to remove the bad taste in my mouth. I will tell you I believe morgan automotive group should put cameras in every closing room so they know exactly what is going on. This dealership has a serious ethics issue that needs to be addressed by the owners. Next time I purchase a vehicle it will not be from morgan automotive group and I will ask for a printed copy of the paperwork to review before signing. However really this is about truth in lending and honda of ocala lack of having transparency. I would advise anyone to buy a honda just not from honda of ocala....BTW payment no where near what was quoted even after the refund of 2300. 30 days later I called the store and Justin said they can adjust percentage by 2 points ..get financing before you go read more

Another Buyer Beware... My husband and I called about a vehicle to get details before we made a two hour drive over to test drive it. I asked Rachel if there was anything wrong with the vehicle. She assured us there was nothing wrong. Upon arrival, Nev took us to the car for a test drive. When walking to the passenger side of the car, a noticeable and quite large dent was on the back of the vehicle. The passenger side was scuffed down the side. Nev and Rachel said the car had not been in an accident and their repair person could fix it. Mind you, even if I had wanted to purchase a vehicle that had been damaged, there is no way they should have expected us to wait for paint and body repair. Being familiar with that kind of business, it's not likely that could be done correctly in a day. These people are very unprofessional. read more

We were looking to replace this 2018 with a 2025 minivan. Went to this dealership only to be told by a salesperson that the 2025 Odyssey Elite was little changed from the 2018. Honda has allowed the Odyssey to stagnate. No hybrid option.....no AWD. After 22 years with four Odyssey's (2002, 2005, 2010, and 2018) we bought the hybrid Kia Carnival SX. So long Honda! read more

When the check gets cashed, there goes your customer service. I purchased the car on a Friday and had a 1 o'clock appointment for Monday to have it re-detailed and to iron out a few bugs. My sales person was in the midst of selling a car to someone else when our appointment came due and I sat for two hours and 15 minutes waiting. read more

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No one came to assist we had to go ask someone. They are not hungry and probably stereotyped us. The agent who eventually help was very nice but almost seemed like an amateur. I wanted a price and my costs but he didn't want to go through it. He said I had to sit with the finance guy. read more

Do not buy the warranties the financing department try's to sell you! They are a huge rip off! They sold me an anti theft warranty for a system I didn't even have! The battery replacement warranty charge is more than you will pay for 10 years of batteries if you buy them yourself. Their GAP warranty is more than double than the one I purchased at the credit union! Just say "no" to all the warranties!! read more

Salesperson Nev was amazing got me the truck I wanted. Would definitely recommend Nev to anyone

Been going there since 2019. From Leasing to purchasing great service. My service rep Brandon has always been fair and honest about what is REALLY needed to be done. Oil changes do take longer then I expected, but that I can live with. read more

i wish i could give them a half star.sales people are liers service is a joke. never go back there again not for the free oil changes. they don't call back or answer their phone. buyer be ware read more

Purchased a used car yesterday. The sales associate (Josh) was professional and courteous. However, the finance manager (Nicholas) was a jackass ( aren't they all, must be a requirement of the position). He was rude and condescending. Basically he implied that I was an idiot for refusing their overpriced warranty and other unneeded add-ons. I definitely won't return to Ocala Honda in the future. read more

Took 3 tries to repair Transmission mounts on 2024 crv. when there last time . Had perscription sunglasses stolen from car. Service manager doesnt call you back. GM told me was my fault. and will not replace and make right. will never return for service or sales. Leased 3 crv in past 3yrs. They don't care about their customers once you purchase a vehicle. read more

We were looking for a specific model, trim, and color of car. Honda of Ocala had just what we were looking for. We called on a Friday to schedule a Saturday appointment. They confirmed the car we were still interested in was available the morning of our appointment and had it waiting for us at the front for a test drive when we pulled up, just as they told us they would. Boston and Ramy made a great sales team and got us to a mutually agreeable price. They even pointed out an issue with the tire themselves, and ensured it was replaced before our purchase, going out of their way even working with another dealership to make it happen on a Saturday since we came from out of town. Sales was up front with all the pricing, and the pricing was accurately reflected in the finance documentation also. Ovi in the business office was very thorough and explained all the paperwork. He told us all of the extra service and warranty options, but did not pressure us in any way, and we ended up with a total package, bottom line price, and payments that we were happy with. We were very pleased with Honda of Ocala and we would use them again if they had a car in stock that matched what we were looking for. Thanks for getting us on the road in just what we wanted! read more

My salesman Jason was very helpful and personable although he was kind of new he was straight to the point and honest. The sales manager is a complete dick why was rude to our sales person when he bought us back the sales manager said no I'm not ready for them to have them sit in the lobby we waited for a good hour in the lobby for the sales man to be ready only thing I can say that is bad is the sales manager there he needs to be fired. A little over priced as well but their vehicles are in good condition and they were willing to work with us so I could stay within my monthly budget. Oh yeah I would also like to add my car used to be a rental and they did not take any of the no smoking or rental stickers off of the car. read more

Honda of Ocala - Car Dealers Near Me - Ocala, Florida

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I had probably the greatest experience with this dealership. Rachel, the manager and Zarak my sales rep were unintrusive, kind, professional. They paid total attention to my needs, and for exceeded my wants! I highly recommend this dealership and all the personnel, including Troy in finance. One of the managers and another sales associate dropped off my car and made sure that I was well taken care of. read more

By far the worst dealership experience I've dealt with. Very unprofessional staff, eating Wendy's as I was asking questions surrounding their "not a warranty" Honda of Ocala Advantage bullsh*t. I picked out a car and it was going smoothly, I was never offered a test drive, and the salesman was hostile from the beginning, I get being a salesman and being an aggressive seller, but not an aggressive assh*le about it. If you want quality service and an honest deal. I highly recommend any Jenkin's auto group, or even just FB marketplace since you get a better more personal connection anyways. Bad Service, Bad Staff, Don't recommend. read more