I have worked with Pamela Cruz and Margaret Colson on a number of occasions and highly recommend…read morethem. The front desk staff have also been wonderful to work with. Great experience.

This review is not a reflection of the actual Medical…read moreservice but about the ability to contact Frontier Dermatology in Poulsbo. I needed to schedule a Mohs Surgery and couldn't get them to call me back within a reasonable timeframe. Everytime I called there was no one to pick up the phone and I wouldn't receive a call back for 48 hours. When I was called back I was unfortunately unable to answer (perils of the pilot profession- no phone access in flight) which would reset another 48 hours of waiting for a callback the next time I attempted to call them. I eventually had my pathology sent to Polyclinic in Seattle and scheduled the surgery on the first call (Polyclinic will answer your call).

I've been seeing Alison Pruim for 14 years. If you want someone to hold your hand and whisper sweet…read more"You're gonna be alright" messages, she's not your gal. If you want a no nonsense professional approach and treatment with no sugar coating she's the utmost best!!!! Every time I can get an appointment will Alison I'm thrilled. She is knowledgeable and a no nonsense professional. She will diagnose and treat the problem with knowledge, experience, and confidence. I recommend everyone that wants straight forward diagnosis and treatment to try Alison. She's awesome!!!!!!

A+++. Not enough good things I can say about her. Highly recommended to all of my friends and…read morefamily. I have Dermatologists in my family that I could go to, and I actually prefer to see Alison at Cascade Skin & Eye Center!

Before your imaging center became part of a larger franchise, I regularly recommended it to others…read more Unfortunately, my recent experiences have been very different. During the 20 years I lived in Poulsbo, I had only one serious concern involving a medical provider. Otherwise, I found the staff to be knowledgeable, prepared, and professional. At my first appointment of the year, I arrived on time but was told by the receptionist that I was early. I explained that I had been instructed to drink contrast before my CT scan. Rather than checking on the issue or helping, she told me to sit down. I asked her to speak with a manager. She left briefly, returned, and again told me to sit down and wait. As a result, I waited nearly 45 minutes, was able to drink only a small amount of the contrast and then had to receive the rest by injection. On another visit, a staff member came from the back and called my first name. I could not see who had called me, but I quickly turned around to pick up my bag. He then called my second last name twice. When I raised my concern, he did not appear to take seriously the privacy issue this created. I understand that the waiting room layout may make it difficult for staff to see every patient clearly. However, I later saw another staff member go farther into the waiting room before calling a patient's name, which seemed like a more appropriate approach. On a separate occasion, I received a bill the day before my appointment, so I wrote a check and expected to pay it at the reception desk. I handed the receptionist the bill stub and a check for more than the amount due because I expected the current visit to create additional charges, since I had not yet met my deductible for the year. She asked for my name and date of birth, then stated, "You owe X," without any greeting or explanation. I explained that I was prepared to pay the bill I had received, but I would not pay charges for statements I had not yet been sent. She said I had to pay for what appeared on the computer. I repeated that I would pay any additional amounts after receiving the appropriate statements. I gave her the bill stub and check, but she handed the check back. When I asked why, ends up that she had never seen a check before. After someone helped her process it, she charged a few cents too much and could not correct the error. Because the manager was in a meeting, another staff member eventually came and gave me the change from the overpayment. I also explained that the same receptionist had been involved in my earlier concerns and appeared to need additional training. The staff member agreed that more training was needed. Because of these repeated issues at the reception desk, I have chosen to go to imaging locations farther away, any time I could, including Tacoma, Seattle, and Edmonds, rather than deal with reception at the Poulsbo location. The staff who perform the tests seem knowledgeable and capable; my concerns are primarily with reception, the wasting my time, me having to get needles instead of drinking medicine before a procedure, HIPPA violation and billing-related communication. When I received the first bill, I called Billing, which is in another time zone, twice. During the first call, we discussed my bill because this was the first time I was paying my yearly deductible. This was on or about the 15th of the month. The billing representative told me what the bills would be the following month on the 15th. I explained that I would pay the deductible and that my insurance would pay the remaining amount after receiving the bills from Rayus. My second call to Billing was necessary because the check I gave the receptionist had not been credited to my account, and I received a 30-day notice stating that my bill had not been paid. I asked the billing representative to look elsewhere for my payment. She eventually found it and said it would be credited the following month. The next month, I received a 40-day overdue bill for the amount I had already paid. Although the front of the bill stated that the balance from my insurance company had been received but was pending in the system, the total amount requested included both the check I had submitted and the amount my insurance was expected to pay. I am sending this letter to the doctor in charge of the Rayus Poulsbo location so that he is aware of what has been happening. I am concerned that I may not be the only patient experiencing these problems, and I hope these issues can be addressed through improved staff training, clearer billing procedures, and better communication with patients. I have not called Billing since getting their 40 days overdue statement. Nor will I call them again.

A member of management reached out to me and explained the steps they took to review this…read moresituation. I feel satisfied that this concern is being taken seriously and that there are clear expectations set for staff regarding acceptable patient interactions. I would give them a second chance after this latest interaction.

I recently had upper eyelid surgery here, and I honestly couldn't have asked for a better…read moreexperience. From the very beginning, the doctor was so kind, clear, and honest about what to expect. I really appreciated how specific he was about the outcome -- it made me feel informed, comfortable, and confident that I was in good hands. I also want to take a moment to recognize the receptionist. She was so kind, gentle, and professional in every interaction. It really matters when the very first person you meet sets such a warm and welcoming tone, and I deeply respect businesses that prioritize hiring genuinely good people. This combination of medical skill, honesty, and human kindness made the whole experience feel not only professional but also personal. I am so grateful and would recommend this place without hesitation.

I've had laser treatments for stubborn sunspots with Amanda. She is so detailed and thorough with…read moreher treatments. She knows her laser settings and just how much "juice" you need to get the intended results. With a little numbing, I felt almost no pain - a very comfortable experience. She also explains why things are happening and how to care for and prevent further sun damage. She and all the staff there are kind and welcoming. Also, the water view from the waiting area so is calming. It's 100% worth the drive to Silverdale.

I like the staff, but what is frustrating for me is to not get a return phone call. When I was…read moretrying to locate the facility for my first appt, I called the office for directions. I never got a call-back. To change an upcoming appointment, I called twice about a month ago. I never got a call-back. I've now moved on to another dermatologist.

Professional and thoughtful throughout my skin cancer treatment. Discussed options and kept me…read moreinformed and answered any questions I had. Thank you Dr. Smith.

First of all WOW. I met the owner, Karen Markovic, and her entire team on my very first ever lip…read morefiller appointment and they made the experience unforgettable but more importantly very comforting! They were inviting, genuine and very fun! It was a huge positive impact on my confidence today and I can't wait to return for more of their services. Thank you RN Aesthetician Johnston for my beautiful (what I like to call them ) "Angelina Jolie" lips

I am so excited about my filler results! Karen and Aurora were fantastic. They explained…read moreeverything thoroughly and I had minimal discomfort. My results are natural and addressed all of my concerns perfectly! Highly, highly recommend!

Ashley from Harbor Dermatology returned my call, even though staff were away from the office. She…read moresaid they did not take my insurance but left a message with three other dermatology clinics that do. I thought that was kind of her.

I had two appointments at Harbor Dermatology, one with Victoria Heniz, PA; she diagnosed my skin…read morecondition as Atopic Psoriasis and prescribed a steroid crème. The prescription did not help. My skin condition continued to worsen after several months; I made an appointment with Dr. North, who also diagnosed my scaly red skin as Atopic Psoriasis and prescribed an over-the-counter crème. After trying steroids, fasting for 6 days, changing my diet (no bread), and trying multiple home remedies, nothing was helping my skin. My condition was worsening and starting to move to my upper body. I made an appointment with Seattle Dermatology https://dermatologyseattle.com/ with Alison Stinnett, PA, who took one look at my legs and diagnosed me with Eczema, a much, much better diagnosis than "the heartbreak of psoriasis." Alison prescribed Halobetasol and told me to return in two weeks, and I would be cured. I laughed to myself and thanked her. Two weeks later, my Eczema had disappeared. I was CURED. Finally, my long journey is over. I am so grateful to have found Alison Stinnett.

I've suffered with skin issues (keratosis, basal cell, squamous cell and melanoma) most of my adult…read morelife, so I'm no stranger to dermatology. Dr Whitaker is extremely knowledgeable and he explains diagnosis and procedures patiently and clearly. The office is pristine and the support staff is polite and caring. I would highly recommend Bainbridge Skin Surgery to anyone with dermatological issues.