I went for an appointment over the summer because I was experiencing some dry skin on the back of…read moremy neck. When the MA took me back to a room, I told her my concerns and expressed that the dry skin was slowly making its way down my back. She took her notes, and left the room for about 10-20 minutes. When she returned, an NP was with her. The NP asked to look at my neck, and within a minute told me she would prescribe a pill, water solution, and shampoo/conditioner. Asked if I had any questions and left. She never looked at the patches on my back or told me why this condition could have occurred. She was in the room for less than 5 minutes, but my insurance had a charge for $475. When I arrived at the pharmacy to get my prescriptions, the shampoo and conditioner weren't included. I was told that they got the script, but were unable to fill it at that location, so they weren't sure why it was sent over. I've tried the topical water solution for a few months now, but the dryness is still present. I did not return for my follow up appointment, as the initial encounter felt rushed.

I really loved my experience here! I usually tend to avoid…read moredoctors of all types because I spend a bunch of money on them just to leave with the same issues I came in with. Derm Institute however exceeded my expectations by quite a bit! I came in with a list of ailments and Dr Nartker had quick likely diagnoses and solutions for all of them. I've had an issue with redness and breakouts on my face and he prescribed medication and a topical that started healing a year long problem in ONE week. I am thrilled! Lovely office, stellar doctor (highly recommend Nartker), and solved skin issues! I'd end by saying that I'll absolutely return to this office.. but I'm actually thinking I won't have to return to any office since they've resolved my issues!

My daughter has been suffering with HS for about a year. She's seen doctors and other…read moredermatologists but nothing seemed to help or calm the condition. Finally I called West Michigan Dermatology and set up an appointment. Although they are booked out quite far (we called in November and she got an appointment in March) I must say the wait was so worth it. She saw Dr. Strikwerda for her first appointment. She was completely nice and knowledgeable about my daughters condition and gave us a few options on how to take this thing on head on. She informed us some options work better than others but each person responds differently. She gave my daughter a treatment in the office and switched her medication. After a year of watching my daughter suffer and be in pain from this condition, just one day after seeing Dr. Strikwerda, she had some relief. The inflammation decreased and for the first time she wasn't in pain. While we know this is just the first step in a long road ahead I am so appreciative of just that one visit. After a year of her suffering just to see her almost back to herself was wonderful. Thank you West Michigan Dermatology and Dr. Strikwerda. I'd definitely recommend you to anyone that asks.

To begin,this practice is doing their best to keep their patients safe from COVID. Patients…read morerequired to wear masks and social distance. Staff also wear masks. Front Desk staff: They could be better trained and since this is a relatively new business, they could be working on it. I expect to be greeted when I walk into a business. I wasn't until I spoke to her. Also, when I left, there were two staff sitting at the front desk who went on with their conversation while I waited (I don't know and don't care if it was business related, they should have stopped and took care of their patient). Medical Assistant: She was obviously new but sweet and helpful. Didn't know everything yet but she wasn't afraid to ask questions, down to the spelling of drugs and infections. PA: She was great. Knew what she was doing. She took the biopsy from the top of my foot. One of the easiest things I've ever had done. Dr. Messenger, Jr: Very nice young doctor. Introduced himself and his PA when they came in. Calls himself Dr. Jeff. I liked that he was personable. He couldn't give a definite diagnosis without the biopsy but gave me three possibilities. He had the PA take the biopsy but he supervised it and assisted her. All in all, I would recommend this practice. My appointment was timely and I'm known for walking out on doctors who make me wait with no explanation. Just a suggestion: your website is awful. It needs to be reworked and made secure.

Everyone was very nice I got in and out in no time. It was clean and I highly recommend themread more

I have seen Dr robin Messing a few times now I think people who doesn't really know her or had much…read moreexperience with her should not just assume she's one way she has always treated me good and I have been sick for two years now and no one has taken me serious exp sparrow hospital . she has done her very best and has helped me and is still treating me. when u are sick this long and no one takes the time to listen and care and actually really do the test that is needed to determine what's going on with you but yet just has you come back to make more money . you will appreciate someone like robin who gets down to the root of the problem with the correct knowledge she has , you will appreciate her so very much this comes from my heart I do not know her personally but I truly appreciate her and her caring enough about my two years of hell she gets rite down to it she don't play around she has many patients to see she doesn't have time I'm sure daily to talk for hope or even 20 30 minutes. She listens well and she decides with you and that's how she determines your medical issues and that's the kind Dr I want so I just wanted to let people know because without her I wouldn't be getting the care I need and her staff is very nice::)

I have seen both Dr. Emery and Dr. Patel, and I would highly recommend both. They are kind, calm,…read moreand very knowledgeable. The office is large, bright and super clean. I have never felt rushed or foolish for bringing something up that I had questions about. They are excellent skin care doctors!

From the owner: Excellent, compassionate, and uncompromising care is our daily mission. At Dermatology at MidTowne,…read moreour physicians and staff are committed to providing positive, patient-centered, quality skin care. We would welcome the opportunity to earn your trust and deliver you the best service in dermatological care.

My PA Brooke was knowledgeable, professional and fun. She did one of the most thorough exams I've…read morehad. My Medical Assistant was also professional and kind. I appreciated the whole team that I interacted with. Office was clean and ran efficiently. I was seen on-time and appointment went smooth. They are a busy office and do book out far, but was worth it for me.

My first experience with SW Dermatology and it was amazing. Linda did a dermaplaning for me and was…read moreexcellent. She made me feel very comfortable. The price was very reasonable. I am a very happy client at this facility.

Worst customer service experience. Asked for a prescription refill and left a voicemail Oct 2…read more Never got a call back. Boyfriend called regarding this prescription Oct 14. Went thru hoops to get misleading information. Ended up talking to officer manager Kelly who asked if we needed anything else but hung up on us when we voiced our need to stay on the line as we were waiting for an email from her. Corporate supposedly mailed a letter regarding insurance changes and the assigned doctor leaving but the office refused to send it via email. Next call got us to a different office desk personnel who said that Kelly ended up emailing us anyway which we have yet to receive. Worst part was that they laughed at my boyfriend while on the call over something he took very seriously to get information about. Very unprofessional to laugh over the request of information and to belittle somebody who is already upset of how the office handled this situation and another that he called about the day before. At the end of the day, these are the things where they did me wrong as a mom of a 2 y.o. whose kid is suffering from severe eczema: 1. Never gave me the call back to at least acknowledge the voicemail --What is the point of a voicemail if it is left unheard? 2. Had to be the one to call them regarding the request 12 days ago. --If they told me earlier, then I would have figured out a different provider sooner so I can get the medication my kid uses asap 3. Laughed at a frustrated and upset client who sincerely requested for someone able to help us which then led to him being very pissed off even more 4. No apology for the mistakes of #s 1 thru 3 and even a denial of #3. 5. Gave us the name of Gino (no last name given nor the title except he is higher on the rank above office manager Kelly) who should be calling us regarding our issues with no timeframe whatsoever.

Dr. Elliot and all the doctors and staff are the best. I have went here for many years.read more

the people are veary friendly there Natasha is veary nice desk people are ok nice rooms the doing…read morestuff there the person doing lazor hair removle is not frendly

Never have to wait to be called. Physicians &PA'S knowledgeable, provide appropriate care.read more

I was disappointed with my experience. I have an annual appointment to monitor a history of skin…read morecancer, and as a retiree on Medicare, I accidentally mixed up my appointment time. I believed it was at 9:30 a.m., but it was actually scheduled for 8:30 a.m. Rather than simply helping me reschedule, I was told I would have to pay a $50 missed appointment fee. I understand that offices have policies, but I was hoping for a little grace given the circumstances and the fact that I have been a patient for a few years. That $50 cost them a returning customer. I won't be coming back. It's unfortunate when it feels like policy and revenue are valued more than long-term patient relationships and compassion. (I hope that steak dinner was worth it... who am I kidding it's 2026, hope the McDonald's happy meal was worth it.)