I went to another eye dr for a problem with my eye. He gave me a script and it did not relieve the…read morepain and the white of my eye turned yellow!!! I called that dr back with no success ‼‼‼ called Dr Rhem's office and receptionist was caring and concerned. She needed certain referrals to make appt happen and went above and beyond to see that I got an appt. I ended up getting one with a neurooptamologist so had to cancel this appt. but am so impressed how much they were concerned about my eye. Thank you, thank you thank you‼‼‼

Very professional & knowledgeable. Have been seeing him for a pesky eye problem & he's been patient…read more& suggest lowest level of treatment before progressing to more serious levels.

I have complete trust in my Opthalmologist. He is very thorough, listens very carefully and really…read moretakes the time to assure accuracy in testing. He has a sense of humor and helps his patients to feel at ease. The rest of the staff is also very friendly. It is a comfortable environment and I would highly recommend it. You are truly safe in their care.

From the owner: Center For Sight Provides Optical Shop, Surgical Treatments, Laser Treatments, Lenses, Sunglasses,…read moreContact Lenses, Frames, Eye Care Services to the Jackson, MI Area.

Dr. K gets one more star because she solved a problem I've been having for years. (I've just…read morenoticed it's gone within the last few months.) My eyes used to go blurry for a half hour or so after taking off my glasses, but I never told anyone because I dismissed it due to having "weird eyes". The optician where I got my glasses made pointed out that Dr. K left out the prism in my prescription, but I didn't really understand her explanation (as to what prism was), so I put it out of my mind... ...until recently when I realized prism must be what makes my eyes blurry, because after I had Dr. K's prescription filled, the blurry suddenly stopped. Thank you for changing my life!

In a nutshell, the doctor is fantastic, but the two female employees in the front require serious…read morework on improving their skills at customer service. My mother, frail and elderly, was in need of some new glasses. Doctor Kowalski took great and extraordinary care in her examination of my mother's eyes. My mother moved slowly, having to get in to and out of a wheel chair, dealing with a catheter bag, and portable oxygen tank. The doctor was very caring, attentive, and patient, in addition to being proficient at her job. Arlo, the man who helped us choose frames was equally agreeable. Arlo said that the frames would be ready in 7 to 10 days. Eight days past, so mother called to get an update on the glasses. She was told that the glasses would be ready next week on Wednesday. One more week went by, so I called on Tuesday. The girl who answered the phone, Carrie said that they were not ready yet. She offered no helpful information throughout the conversation, and I had to drag information out of her. She finally told me that the glasses were on back order. So, we now were told, 15 days after the order was placed, that the glasses were on back order. I called Eye Care Associates in Charlotte and confirmed that they could make some glasses with the script from another doctor. My mother called Lansing Ophthalmology to cancel the order for the back-ordered frames, and ask for a refund. Only Elena the optician can does refunds. She's not there. A few minutes later, Mom gets a call from Elena. The glasses were not back-ordered, but had been sitting in the office for two days. She claims that she had trouble reaching my mother on the phone. The next day Wednesday 10 July 2013, I go to collect the eye glasses with my sister. Elena provides the glasses, and asks if my mother will be in to get fitted. I said that she would not because it's difficult for her to get out. I asked if she would show me how to adjust the glasses. She scoffed at the notion of a novice doing it, but did adjust the one new frame to match her old frame. That one thing was probably the only redeeming value of the whole interaction with us, Elena, and Carrie. She then said that we were "all set", and offered no apology for our troubles up to now. I proceeded to tell her the story of our experience there, but was repeatedly interrupted by her with defensive and argumentative comments. Elena was not apparently interested in truly listening to me. Yes, I'm sure that she could hear my voice, but empathy is an unknown word to her. I finished the scenario, and said that I'd like to give her the opportunity to make things right. Evidently, Elena and Carrie went to the same school of customer service, because she gave a sigh, then forcefully said with a snip in her tone, "Well, you obviously have something in mind! What is it?!". I was appalled that an employee who is working in a customer-service position of a business would be speaking to a client in such a manner. I told her that I thought that we should get a discount for our angst caused by the poor service. Carrie had said that Elena was the one to give refunds. Now Elena says that Vickie the regional manager is the only one to give refunds. Elena insisted on giving me excuses, and defensive arguments. I wanted an apology. She then said, upon my urging, "I'm sorry that you thought that the glasses would be done sooner.". Now she offers a half-baked apology, and does not even apologize for anyone's actions (or lack thereof) at her store. She states this twisted apology by placing blame for the situation on us, the customer. I then reminded her of the phone call between her and my mother earlier that morning. My very calm and kind mother, who is in hospice--I informed her, said goodbye at the end of the conversation, and Elena sighed and slammed the phone down to its holder. This icing on the cake of the saga, only added to the mounting stress placed on my ailing mother these two girls at Lansing Ophthalmology. Elena showed no remorse for her actions, when I confronted her about this, and predictably offered a defense instead of simply apologizing. I kept wishing that she would stop arguing with me, her client, and just act like a human being, and say a heart-felt, "I'm sorry.". The negativity of this purchase could have been avoided with better communication, responsive helpful attitudes, and all of the other makings of good customer service. On my way out, I told Elena that they are losing a customer of 30 years because of the attitude of her and Carrie. My mother, her many friends, and family would know to never shop there again, to which Elena replied, with a roll of the eyes, and uncaring countenance, "Okay".

I have had decent experiences with LO Eye Care until today. My bottom line is, don't get glasses…read morethere. Saturday hours are until 1:00. I came in at 12:38, and the sign-in sheet was gone, and the mirrors on the desks were covered. I was only going to pick up some glasses and have them fitted. I'm chronically ill, and it is hard for me to get out, and I explained this to the staff member. The staff member who waited on me was extremely cold and obviously didn't want to wait on anyone else today. It took about 5 minutes to have them fitted correctly, and he was outright rude. I asked about getting new progressive glasses and progressive sunglasses. He said there wasn't enough time. Meanwhile, my husband had parked and walked into the store and was greeted by actual scowls. After being rushed out, I realized the bifocals were wrong. The next store confirmed that when I was purchasing new progressive sunglasses and progressive transitional glasses, which took 20 minutes from the time I sat in the chair. But now I have to go out again and return the bifocals, wait for them to be corrected, and then go back to have them fitted. It is very hard for me to make appointments due to my health. I don't want to give them any business at all, but the glasses have to be replaced, and I'm not going to pay for them again. My husband and I were both treated badly. I'm handicapped. He is Black. Draw your own conclusions.

If you like long wait times, poor communication and customer service, this is they place for you…read more Do yourself a favor and find a different provider. I have been going there for years, and every year their service has been on a consistent decline. Waited 8 weeks for glasses when I was told 2-3 weeks tops, and never received any calls from them, I had to keep calling for any and all information. They have that big box store feel now where they just care about their profit margin and don't value their customers anymore. They made all sorts of promises to make it right and didn't follow through on any of them, I will never go back.

Very caring and thorough. Did a great job with my exam and…read moreexplained things very well. The office was beautiful and very efficient. Loved their optical staff- very helpful and friendly staff and their prices were very competitive.

They have great doctors. Extremely knowledgable and helpful. Highly rated on other websites as…read moreindividual doctors. I highly recommend going to them. They work with most insurance companies too.

I have been going to Paragon Ophthalmology for a number of years. I have always been very happy…read morewith the treatment I have received from them. I recently had cataract surgery on both eyes (the Covid-19 pandemic was beginning to spread). Everything was closing, including the surgery center in Portage. I was the last patient for more than 2 months. That meant my second eye surgery was cancelled. However, I was able to contact them if I needed to and get answers to any questions during that time. Dr. Joseph Doe had done my husband's cataract surgery and he has been very happy with the results. When the surgery center reopened, I was contacted immediately for my second cataract surgery. I am now on my third day after surgery. I have been back to be checked to make sure everything is healing properly. I am THRILLED with my 20/20 vision! Only inexpensive reading glasses required! Dr. Joseph Doe is friendly, kind, and reassuring as is everyone in that office! I'm 79 years old. I have NEVER SEEN BETTER IN MY LIFE! I highly recommend these folks.

Wasn't notified of upcoming appointment because they had the wrong number for us. Which pushed a…read moremuch needed appointment further back. Thought they would squeeze us in since it was their fault but they did not. Wait another month and goodbye! So disappointed!

Very Organized & Efficient. Dr. Higgens removed cataract's from both eyes 20 years ago. I return…read moreevery year for a check.

Worst office staff ever any where. Wait times have been in the hours for a pressure check which…read moretook 3 minutes. Nobody who knows this place or has been a patient here knows exactly what I am talking about. The MA's change every time you go in and they are ruder and ruder these days because they cannot keep no help. They do all the work now. The dD does not even check your pressure anymore the MA's do. Dr comes in room looks at text result tells what she thinks and out she goes. 2 minutes max. Constant new people with only a certificate from Ross Medical sticking instruments in my eyes over and over. Just not for me. Go some where else seriously.

Lo Eye Care in East Lansing is a money making factory that over schedules patients so badly that…read morethere is no seating, old/disabled persons stand with their walkers, and no room for wheel chairs. I go to a different group but I am guardian to a patient. I will NEVER go to Lo Eye Care.

After nearly two years of OptimEyes, a visit to Heinsight Optical, and being sold nearly $1,000…read moreworth of glasses that never seemed to improve my vision, I decided I had been screwing around for long enough. Sure enough, the glasses I had (and the three different lenses sold to me between two different locations) couldn't improve my vision, because there's nothing wrong with my vision. Here, they're not in the business of selling designer frames and disposable contacts, and the difference is like night and day. I just wish I had come sooner. That's not all, though. Just the other morning, I noticed blood in one of my eyes. Alarmed, I called and explained what was going on. Two and a half hours after my call, I was in the doctor's chair, getting checked out. Lucky me, it wasn't a big deal. But, knowing I could call with a concern like that and be seen so quickly was really comforting. Need glasses? Get them at one of the boutiques in Milford. Want a real eye doctor? Come here.

Yes, they have a pretty shop, but the billing end of it is a nightmare. I am out $189.00 bucks and…read morewon't be back.

Eyes Optometry is a beautiful boutique. I showed up a little early for my appointment and the staff…read morewas able to get me started right away. Doctor Rottiers was very thorough and super sweet! She explained everything so well! Plus their frames are bomb! It's so hard choosing just one when there are so many cute ones! Talk about a great experience.