I was disappointed with my experience. I have an annual appointment to monitor a history of skin…read morecancer, and as a retiree on Medicare, I accidentally mixed up my appointment time. I believed it was at 9:30 a.m., but it was actually scheduled for 8:30 a.m. Rather than simply helping me reschedule, I was told I would have to pay a $50 missed appointment fee. I understand that offices have policies, but I was hoping for a little grace given the circumstances and the fact that I have been a patient for a few years. That $50 cost them a returning customer. I won't be coming back. It's unfortunate when it feels like policy and revenue are valued more than long-term patient relationships and compassion. (I hope that steak dinner was worth it... who am I kidding it's 2026, hope the McDonald's happy meal was worth it.)

Not Happy with the individual I JUST Spoke with at Dermatology Associates of WM. They're Trying to…read moreCharge me $50 for an appointment missed that I Didn't Even Know I Had! They NEVER Tried to Contact me in any way! I'm Disgusted.

I made an appointment with Lakeshore Dermo as I was unhappy with my previous Dr's office. I was…read moreable to get an appointment within a few weeks for a routine mole check - so I was happy with the time frame. Day of the appointment went very smoothly. Office appears to be recently redone - bright and comfortable. Rooms are also nice and clean. The ipads to fill in forms and sign waivers was a nice touch instead of filling out multiple papers. Although I was brought back to the exam room a few minutes past my scheduled appointment time, I was extremely happy with the pace of the visit/ exam. The nurses and the Dr. were all very courteous and kind. I felt all information was relayed to me in a very easy to understand manner. All my questions and concerns were addressed. The exam was very thorough and detailed. I felt comfortable with the amount of time the Dr spend with me and i did not feel rushed or that anything was just "quickly scanned" over. All in all I was very impressed with my first visit and will be making all necessary dermatologist appoints with this office moving forward.

Overall the actual appointment was fine. Front desk was pleasant, easy to schedule an appt. I dont…read moreknow if she was having an off day but the nurse acted like my being there was a huge put off. A biopsy was done and sent off to the lab and thats where everything falls apart. I received bill after bill with additional charges. Yes, i expected a separate bill for pathology, but then they didn't stop. When I called and asked about all the extra charges, I was told the lab had to do extra tests. Hmm, was something wrong? Oh, they cant tell me. You mean to tell me I paid an extra $300+ to have additional pathology done and you refuse to tell me what those results are?!?! I would have to schedule an appointment so that they could make more money. Still have no idea if the skin they removed was cancerous 8 months later. I will never return to this place. What a joke!

I met with Dr. Visconti today and he is very nice and caring as well as the rest of the staff! I…read morehighly recommend them!

Very good at her profession. Like her P.A. that is with her also. Very responsive to any problems…read moreI have had. Have been going to her for years.

My daughter has been suffering with HS for about a year. She's seen doctors and other…read moredermatologists but nothing seemed to help or calm the condition. Finally I called West Michigan Dermatology and set up an appointment. Although they are booked out quite far (we called in November and she got an appointment in March) I must say the wait was so worth it. She saw Dr. Strikwerda for her first appointment. She was completely nice and knowledgeable about my daughters condition and gave us a few options on how to take this thing on head on. She informed us some options work better than others but each person responds differently. She gave my daughter a treatment in the office and switched her medication. After a year of watching my daughter suffer and be in pain from this condition, just one day after seeing Dr. Strikwerda, she had some relief. The inflammation decreased and for the first time she wasn't in pain. While we know this is just the first step in a long road ahead I am so appreciative of just that one visit. After a year of her suffering just to see her almost back to herself was wonderful. Thank you West Michigan Dermatology and Dr. Strikwerda. I'd definitely recommend you to anyone that asks.

I would never recommend anyone go here. The doctor I saw was fine, it was brief, very little follow…read moreup involved. The main issue is with their billing team, specifically the biologics team. Kelsey is not a kind or patient person and has made it impossible for me to receive my medication due to her inaction, all because i don't have a voicemail and she doesn't like that. The front desk staff are also all very short and not friendly, not sure if it is because one person telling them to be unhelpful or if it is just their attitude in general. Go anywhere else.

Idk what these other reviewers are talking about. I've had nothing but great experiences coming…read morehere for several years. Dr Freeland is awesome. He shows genuine care and explains things very thoroughly! His staff is great. Everyone is kind and attentive. I've never been talked into costly procedures I didn't need. Billing is straight forward. Office is extremely clean and inviting. Convenient, nice location. What's not to like?!

I want to give a huge shout-out to Kelli. I recently visited her for lip enhancement and to tackle…read moremy stubborn dark circles with cheek fillers. Being my first experience, I was a bit nervous, but Kelli made me feel at ease. She was gentle and reassuring, checking in with me throughout the entire process to ensure my comfort. Kelli worked her magic on my lips, transforming them from uneven and thin to full and beautifully symmetrical. The cheek fillers worked wonders, making my dark circles practically disappear! I also appreciated how she followed up with me throughout the week regarding my recovery; such a thoughtful touch;) What I value most is how she listened to my preference for a natural look. My confidence is through the roof now! If you're considering a little boost, I can't recommend Kelli enough!

First off, what a warm and welcoming experience! I was a bit hesitant about getting a Moxi/BBL…read morebecause it's not just an average facial. Lasers are a little more intense! Danielle walked me through every step and answered all questions I had before I could ask! Not only was this a wonderful experience, but I will surely be coming back for more treatments here based on how I was treated! The BBL treatment itself was smooth but of course a little pain was expected. Where the skin is thinner was probably a 7/10 (under eyes, around your nose) everywhere else 4/10 and manageable. The Moxi you are prenumbed and that's probably a 1/10 or 2/10. You don't feel that at all. AFTER however is a different story, expect a sunburn like feel! I would say immediately after treatment for 1-2 hours after is uncomfortable. After that it's breezy. Follow you're given directions and you're good to go! I am 6 days post, and my skin is looking absolutely wonderful. I can't wait in a couple of weeks for the healed result. Thank you so much Danielle and the staff for making me feel comfortable! I will be back and recommending everyone I can!

I had an elective cosmetic procedure preformed by Dr Alfonso at the Bengtson Center. I could not be…read moremore impressed and I am absolutely thrilled with my results. From the initial phone call to schedule my consultation to my 2 week post op visit, I have been so well taken care of. Dr Alfonso was very attentive and addressed all my concerns and made me feel very comfortable and confident in the procedure. I was so well taken care of the day of my procedure and could not be more thankful to the amazing staff that made the day go so smoothly. I am absolutely elated with my results and I am so so grateful to Dr A. I would absolutely recommend BCAP and Dr Alfonso for anyone looking for a cosmetic procedure. I would be happy to answer any questions about my procedure - feel free to message me!

What an incredible team! Highly recommend this team for any procedure that you are looking to…read moreexplore...from skin care to laser treatments to a full facelift, the results are natural and beautiful. If you want to LOOK as great (and young) as you FEEL, book your appointment TODAY!!!